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Thomas Ace Hardware

3.9 (42 reviews)
Open 7:00 am - 5:00 pm

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2 years ago

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6 years ago

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7 years ago

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6 years ago

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8 years ago

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12 years ago

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6 years ago

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7 years ago

Helpful staff. I'm very grateful to have them reopen. Now I don't have run run to Chico for everything.

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Photo of Olin S.
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16 years ago

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12 years ago

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Photo of Karen S.
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10 years ago

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5 years ago

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8 years ago

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6 years ago

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8 years ago

Great store, have almost everything hardware and the nicest people with good hardware knowledge.

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Photo of Ali S.
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6 years ago

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7 years ago

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8 years ago

Great people, very knowledgeable and friendly. Good products and a 10 vet discount... what more can you hope for?

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Photo of Ben B.
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12 years ago

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9 years ago

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12 years ago

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14 years ago

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9 years ago

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Photo of John T.
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14 years ago

Good customer service with a wide variety of quality products to choose from for the DIY. (yay!)

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Photo of Alex H.
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12 years ago

Awesome staff. Good old fashion friendly neighborhood hardware store! "Ace - The helpful place!"

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9 years ago

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12 years ago

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12 years ago

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14 years ago

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10 years ago

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11 years ago

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8 years ago

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13 years ago

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9 years ago

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9 years ago

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Photo of Max M.
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11 years ago

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13 years ago

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11 years ago

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11 years ago

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11 years ago

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Ask the Community - Thomas Ace Hardware

Review Highlights - Thomas Ace Hardware

I've given up going to the two big box hardware stores in Chico, unless I need lumber...

Mentioned in 6 reviews

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Skyway Antique Mall

Skyway Antique Mall

(8 reviews)

$$

I never took possession of Hutch and wouldn't let me get reimbursed snotty old lady horrible…read morecustomer service

We love the variety and added a star for that. There are many vendors with lots of cool things and…read moreit's a really very neat place to visit. Sadly, I feel the need to lower my rating due to a particularly disappointing experience. I purchased an item for my son for Christmas that he thought was authentically old and historical. We went half on it as it was spendy. Immediately after purchase I brought it out to him in the car (he was staying with our dog) and had him look at it (we had seen it the day before in the case in the store) and now in the sunlight, he realized that it didn't hold any historical value as it was a modern replica. We are learning here. Not even two minutes later, I went back in to explain our disappointment and asked to return it. I had paid cash so it would have been easy. I was met with some pretty cold vibes and told in a cold and final tone that there was nothing that could be done. That was it. No exploring options, no conversation and no sense of human connection. There were 2 other employees watching this unfold and nobody said anything and it was really a weird vibe forming. I was so uncomfortable. I went on to explain that my son had used part of his own money and this was for Christmas. He worked hard for 2 months to earn this and had a special place waiting in his historical collection for it. This was one of his main gifts and a financial sacrifice for us this year so this was especially difficult to hear. I could understand if this was a genuine antique and I'd taken the object home for 24 hours and then come back but it wasn't, and I literally just paid for it. I felt truly crushed upon leaving this store. I'm not sure how much of the bad taste was left behind by the policy itself or by the cold and angry seeming demeanor of the shopkeeper. I didn't feel addressed as an important customer, more like a repugnant annoyance to be gotten rid of. I left feeling like I'd done something terribly 'wrong'. We want to keep coming back but that was one of the worst experiences in a small town that we love and had hoped to keep supporting.

Thomas Ace Hardware - hardware - Updated May 2026

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