I would like to update my review of my experience with Ginno's Appliance. After a series of…read more conversations with Scott, the manager, he went beyond my expectations and rectified the situation. I want to thank him for that

I have always heard good things about Ginnos. I moved recently and was looking for new appliances…read more I did some research before and went to look at a refrigerator in person. The man that helped me was super dismissive and treated me like I knew nothing. Also he acted like I was an annoyance to his day. He did nothing to actually assist me. I went to Home Depot after to pick up some small items and walked through the appliance section. The gal there was super helpful and took the time to answer questions and look up a few things for me. I ended up buying the refrigerator from her. Customer service is important especially if you sell the same items that another local store sells. When it's time for other appliance I will go back to Home Depot first.

Remodel my bathroom. Kept the tub. Called based on positive reviews. He responded quickly. Sent a…read morequote which I accepted. It included travel costs as he would be coming 2 hours for the job. I was fine with it. Scheduled at time. Canceled at last minute. Rescheduled. Again he canceled at the last minute. Did not reschedule. He said "He got jammed up" with personal issues. Could do job in summer. He never called back. I called him. I still had my signed quote to complete the job. Again he was quick to respond. Set a date to complete the work and again canceled at the last minute. Said he could do my job in November. Would call back. He never called back. My bathtub is still not refinished!! He is the most unprofessional contractor I have ever dealt with. We had a signed agreement which he did not follow through on. Beware!! While he sounds nice and professional on the phone at first- he is a big flake!!

Jason did an excellent job installing my new kitchen sink before selling my home. I was worried I…read morewouldn't have enough room due to how the original tile was set and the limited space between the sink edge and the backsplash. Jason was able to carefully shape the area for the new sink to be installed and everything turned out fantastic! I should have done this years ago before selling the house. Would definitely recommend Jason and his work.

Rude. Not going back, they really seemed uninterested in helping me or exploring options.read more

Amber was helpful and knowledgeable I look forward to working with them. They had a wide variety…read moreof products.

Store is neat with good selections only I wish for it's for it to have a section for mostly kid…read moreroom decor everything is college based mostly customer service has been good!

Spoke to a male manager on 8/1/26 @ 4:15pm about dogs all through out the store. He replied "we are…read moredoggie friendly and dont discriminate against doggies". Really dude??? What a gen Z entitled goofball. You know some people are highly allergic. I WILL NO LONGER BE SHOPPING HERE! People, leave your mutts at home for God sake!!!

Steven is the man! I was in search of the old style shower…read moresoap holder, the infamous shell design. After explaining to Steven what I was looking for he said ,follow me! We went to the warehouse in back if the showroom in a tiny room full of what looked like odds and sod if all different tiles. Yowza, from out if a box tuck away in the corner were several of the shell type holders, BONANZA! Thank you Steven for being awake and for the bit of mud! You made my week! We're starting to remodel and will definitely be seeing you again. Thanks again

The greatest customer service ever. We had a range hood installed and bought the trim tile from…read moreanother tile store that would not cut the tile. I went to Dave's Tile City to find tile for the backsplash installation. We installed the mural ourselves under the range hood but the trim tile just needed a couple cuts. The big box stores do not cut tile but Steven did and Shanada ordered our tile and supplies we needed. She followed up on our order as far as tracking and keeping me informed. I highly recommend Dave's tile city for all your tiling needs.

Rant: California Renovation (Cal Reno) and Roseville Carpet One (RCO)…read more Roseville Carpet One owns California Renovation in Chico. If you're looking for floors, carpet or other services look elsewhere. I had my entire house outfitted with 100% waterproof SPC flooring. The product is high quality, the staff at California Renovation are unbelievably the worst. Around a year after the floors were installed, I noticed a big split at the joint pulling up as seen in picture two. Note, the damaged area has a large rug there 365 days of the year unless needed to clean. I called Cal Reno, they sent out there installation manager. He put a moisture tester to the floor, and said "yup, exactly as I expected. The floors are too wet and you're over mopping." Then proceeded to tell me I needed to use a special mop that I hand wring out to wash the floors. Information that was never provided if true. Then quoted me $600 to replace the four boards in that area. I honestly believed them, maybe I was over mopping. Then the floors started getting worse and in areas that have never been mopped. So I started doing my own research. I looked up the my warranty: 25yrs commercial - 50yrs residential. 100% waterproof. The warranty literally says you can spill water on the floor, leave it and it won't damage it. But clean it up in a timely matter to prevent mold. I called Cal Reno back six months later, the installation manager came back out and said the same thing. Proceeded to tell me I'm mopping too wet and I need a special mop. Long story short, I fought with Cal Reno and RCO for months. They refused to submit a claim to Republic flooring. During my research I found the manufacturer rescinded parts of the warranty. Now the floors are warrantied for 25yrs, half of what it was originally. It also mentioned Visqueen, a moisture barrier must be applied before setting the floors, which was never done. I later found out the manufacturer had changed their warranty 8 months after my floors were installed due to moisture issues and several customers, some of whom were Cal Reno or RCO customers had to have their floors replaced. Also, warranty makes no mention of a special mop. Finally, after a lengthy emails stating the facts, hours of research and second opinions, Cal Reno said they would replace the floors "at cost" and come out to measure. I simply replied no and kept fighting, almost needing to go to court. Finally I thought I won, that same installation manager came back out and said, "we are only going to replace the damaged sections, we want to go easy on the manufacturer." I was almost in shock. Whose side are you on? The bill goes to the manufacturer not you guys. I was fed up at this point, was willing to take whatever I could get and thanked him for fighting on my behalf to get the floors replaced. To my disgust he said, "no, we just forwarded your email to the manufacturer and they said yes." All said and done, the whole house was replaced with new floors that had under two years of wear. I went with this company because my neighbor also used them, and unbeknownst to me, they also had issues they fought for months with their carpet. This was after my contract was in place. The first and second pictures have rugs all year round except for cleaning. Last picture shows the mold and mildew after the floors were taken out. They even had to go back and fill in more cracks in the foundation, with lots of rework. Overall, the floors are great, warranty is(was) amazing, but this company sucks. Doesn't care about you, the hard earned money you spent and will not help you if you have issues. Go elsewhere.

This is the best remodel show room in all of Chico may be all of Butte County. Definitely worth…read morecoming through and getting samples. The show room is so good and they have in-house designers to help you choose everything. Not only that the labor is pretty inexpensive compared to hiring a contractor. We use the products here to remodel our entire house and we love it. See what we did here --www.restoringchico.com