A true hardware store without the overwhelming big-box experience…read more Shopping at this particular location is always a bit of a "blast from the past." I had worked in this building during my college years when it was occupied by a different hardware store. From then to now, I am surprised over how similarly laid out the aisles are. I suppose not messing with a good thing is the way to go. This Ace is the only full hardware store in north Chico. It is close to the 99 freeway and is in a shopping center adjacent to two main roads. There is always a ton of parking and I can usually find a spot right at the front. As I'd mentioned earlier, the interior is laid out well. It's bright and airy with wide, well-stocked aisles. The occasional clearance finds in the front are a nice touch, and I love their barbecue items display. Came in here the other day looking for a particular item that their online app had advertised. The three associates whom had helped me were all very friendly and worked well together. Not only that, but the item was a part of the "red tag" sales agent they were holding, so I was able to purchase it at a discount of over 50%. What a nice surprise that was. I live in south Chico but prioritize this location as my hardware store because of the great service and selection. I will be back.

This is a large modern ACE location with all the school part bins. The customer service is very…read moregood. Melissa checked me out and offered and updated my contact info.

I was greeted as soon as I walked in the store, welcomed and asked how I could be helped! Had two…read morekeys made and when they would not fit on my keychain, the young man showed me the wide array of solutions available and I bought a small inexpensive solution. A definite 10 on my scale! I'll be returning for certain.

Great little shop... HOWEVER…read more.. A girlfriend and I came in to buy a product for a fix we knew would work because we'd done it before. We walked directly to the counter and asked for the specific item. Instead of showing us where it was, the older white man simply leaned against the counter, hemming and hawing for a full minute about "well, you can TRY that, I guess... But... I don't think it'll work the way you want it to." We legit had to stand our ground and ask one of the younger employees to Just. Take. Us. To. That. Aisle. Please. If either of our husbands had walked in and asked for that product, they would've been led straight to it. Bro, just get outta the way and let the women work.

I LOVE Lowe's! I prefer Lowe's over Home Depot, maybe for political reasons, but, when I needed a…read morekey made immediately...I walked in, an employee asked me if he could help! I just needed a key made. He said of course, Ron on isle 17 can help. I went to isle 17. Sarah was standing there. She said, "can I help?" AMAZING! I said I need a key. She put it in tha machine, it was not cooperating... she said "I may have to call Ron". She sent a notice over the loudspeaker to get Ron. She tried once more...it worked. I was looking at key chains, while the key was being cut, & selected an S-Biner keyring. Sarah handed me a small bag, I put it in the same hand as the S-Biner & went to pay. I prefer to pay with cash & chose the self checkout. I scanned the key, put it in the bag, walked, almost out of the store & realized that aI had not scanned the keyring. I immediately went back. Sonny, immediately came to my assistance, I"I believe in Karma, I did not knowingly mean to not scan this, I need to pay for it." The scanner wasn't working for cash, because there were bills in the receptacle, the 11 dollars from my previous purchase...I previously picked up the change, but not the bills, from my $20.00 He gave me my change, it was an honest exchange! #Karma

HORRIBLE customer service. we asked somebody to call for help with glass cutting. they called over…read morethe intercom and we waited for 10 minutes for nobody to show up. so we find another employee, Trent, to call for someone to help. he insisted he do it himself even though he made it very clear that he had no idea what he was doing. he screwed up the first piece of glass trying to figure it out and made us grab a new piece. at this point i'm trying to find somebody else to help us, but there's absolutely no employees around. i finally just ask him to get someone who knows what they're doing to help so he calls his manager, Liz. she was slightly more knowledgeable but still pretty clueless. then while she is attempting to get the measurements correct, Trent starts making creepy comments to me about "teasing me". FINALLY we get the piece of glass. this whole interaction took around 40 minutes when it should've been 5 minutes. the comments were unnecessary and honestly, unacceptable. I definitely won't be back.

Just when a person can be sour on the world and corporate stores with poor customer service, a guy…read moreencounters Bennie at the Chico Harbor Freight. I had to return a large fan, incorrectly purchased in the first place (wayyyyyy too big for the room/my fault).... I was afraid I wouldn't get it back in the box as it was originally. Bennie said "no problem, it doesn't need to be in the box - we can do it for you." Music to my ears. And then he helped me get it all from the car into the store, and with the most beautiful smile. Harbor Freight is so fortunate to have Bennie, and I'm grateful for Harbor Freight. I will definitely be back!

This is one of my favorite places to pick up tools for my service company…read more. The staff is very helpful and they do a great job at trying to move customers through the check stands. I am always impressed with the kindness that the staff shows to the customers. Giuseppe Pennisi

I live in an apartment, so I'm buying mostly basic things. I've made a few purchases of varying…read morevalues, from $20-$150. I've returned a few things like a bed frame for a twin bed (around $130, unused and box was unopened which made the return easier), and some reflective heat shields for insulation and weatherizing homes that I returned (around $50, unused so the return was easier). There were a few items I wanted to return but didn't or it was too late. A $20 soldering iron (just felt like I should eat the mistake on the $20 soldering iron instead of making Home Depot eat it) and a $99 camping rocking chair that I don't like (figured out I didn't like it after the return window closed). But all in all, Home Depot has great prices. They offer a Veteran's discount which is huge, because very few places offer that. And they have good products. And the return process is one of the best.

I recently bought a Nexgrill barbecue from Home Depot. The propane supply hose leaks so I'm unable…read moreto use it. Both Nexgrill and Home Depot have ghosted me so I bought a new hose. Hopefully you'll think twice before buying Nexgrill.

Normally I say yes. It's the pick up people. I had one that was just a slug and had every excuse…read moreto not picking items up do to my driveway. He said to steep and truck won't go down. The shorter man was, let's go and take. I still have lots of building items but the lead guide said no. Everything was in a crate. I have more construction type items but I will not allow this one person back here. He was ready to leave but I had to ask for a receipt to tax reasons of course. He said well if you want on . I have more to donate but he is not welcomed back. I've given many times and have had great guys picking things up. I wanted to throw this guy off but I needed things gone. I have hundreds of dollars and more to donate.

We were happy to find this store. We use to go to the one on Santa Rosa and we loved it…read more You just need to make a list and take your time. It is a hit or miss so go with an open mind.

The best inventory on hardwood veneer 4x8 sheet, exotic woods, cabinet stock and hardware. - also…read morea Festool dealer!

They are always so friendly and helpful when I'm looking for materials, like lumber, flooring and…read morehardwoods. Great place too if you are looking for Festools and Sawstop table saws.

Im a contractor and owner of a storage bussiness, not in the area. That lumber yard has terrible…read moreservice, between loading youre material and service at the counter. When it comes to small bussiness, customers service helps to keep youre door open, even when youre small bussiness backs up to home depot! Plus a portable bathroom used to run a bussiness that has city sewer. Payless lumber needs alot of help.

Absolutely Terrible! I special ordered a 7ft length of black painted 1 5/8" tubing for my metal…read morechain link gate. This tubing is supposed to support the large steel wheel which is attached to my 23' long driveway gate. The total amount for the metal tube was $26.14. I found that the company which makes the tubing decided that it's ok to use a thin wall tube for this weight bearing application causing a very sloppy and loose fit. Not acceptable unless you are a company that does not care about the products you sell. I attempted to return the tubing at Payless Building Supply in Chico, CA. They declined to return it or even give me store credit because the cashier said it was special ordered. I have spent well over $5000 at this store for materials in the last few years. Never again will I buy anything from Payless Building Supply in Chico, Ca. They do not stand behind their products. Absolutely Terrible!