It was fine I just went to grab a bite to eat and see what it would cost me to join and they told me what it would cost and I said I be back when I could afford it but the experience was great no problem I can't wait to join!!! read more

I ordered a sandwich platter for an obnoxiously long meeting sometime last week and it was a hit! Great price for the quality and quantity of sandwiches. The platter came with garlic aioli and Grillo's pickles. Thank you Costco Deli. Big fan of your work! read more

Rey and Mindy, two employees in the Optical Department, went above and beyond to help me solve a lens problem with two pairs of glasses I recently purchased. They were helpful, kind, and courteous, and they showed excellent teamwork to figure out the issues with the lenses. I had been in previously to address this problem and was made to feel as though it was my eye doctor's and my own fault, and that their lens calculations were correct. After I left unhappy, I contacted my eye doctor and confirmed that my prescription was accurate, which had wasted a lot of my time. Rey and Mindy carefully examined the issues, found the errors that had been made, and fixed the problem. Kudos to them both! read more

Well, what can I say. My favorite adult toy store. Shop there several times a week for groceries etc. I will take goodbyes on clearance items. Usually in my size. The only negative I would say that it opens too late in the morning. Coming from Sacramento Costco's open up at 6:30 AM. Which is the least crowded time of the day to shop. Other than that very pleased with this Costco. read more

Both cashiers were super rude. They kept talking to me in Spanish, I am not sure why. The shorter one with curly hair lectured me about requesting boxes for my large purchase. Then requested that I tell her please and thank you. I did say please put my items in boxes as I had a lot of stuff. rude behavior. Just awful !!!! read more

Costco sucks with their coffee, grinding repairs They continually explained that they're going to be repaired, but they don't. I've been going here for six years and they are constantly broken. They should just remove them from the facility instead of having people painfully. Have to sit here and wait one at a time on a Saturday to grind a pound of coffee . read more

Costco - Two broken coffee grinders one on its last leg. Never have I ever seen all of them working. - Wholesale Stores Near Me - Chico, California

This costco is one of the cleanest I have seen even the bathrooms. The selection is what you'd expect from a big box store with prices to match. There are a ton of employees who are all eager to serve as well making this a great all around experience. read more

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Beware! Costco double charges on online purchases, my online purchase was for $2,700. and they cleaned out my account while I wait for them to refund my money. In the mean time because of the extra charge that I was not made aware of, I thought it was fraud being done two days later and after my order was verified shipped and on its way, so I had no choice but to alert my bank right away of the fraudulent activity on my account. This is an unbelievably bad business practice and I should have been made aware at the time of purchase and at the place where the total purchase price is listed before giving authorization for a purchase, and not on some obscure page in fine print if its even there at all. This is at the very least a deceptive business practice so.... Beware of Costco Online Purchases, It'll cost you more than you expect, way more! read more

Elizabeth who works in Merchandise Returns needs to be fired. She is so nasty, impatient, rude and condescending. It's obvious she's not happy with herself and life choices. Not the first time I've been treated poorly by this rude person. I brought it to several other Costco employees attention and they ALL said the same thing about her, that they've had many other complaints by other members about her bad attitude and rude behavior!!?? Why does Costco keep this lady employed?? We spend thousands of dollars at Costco and should not have to be subjected to such impolite boarder line bulling behavior by Elizabeth!! Yes I finally did make a complaint with a manager and will make a formal complaint with corporate! read more

Nicely run location from entering with and without returns to checkout with polite staff.

I stopped by optical because my glasses were looking a bit lopsided. Mindy in optical was so kind and worked on them until they were perfect. Mindy is the kind of employee every company wishes they had more of. read more

I went there and had my puppy with me, im trying to socialize her, and we needed to get a few household items so we decided to stop at Costco.. I couldnt leave her in the truck so I naturally walked to the door and was told no dogs allowed, no exceptions. Ok, fair enough.. Not even 2 minutes later a Caucasian woman with a Shih Tzu walks up, and she is let in. Then as I walked over to the door , the young man shrugged. Alright.. Then another Caucasian walks out with an older dog.. What the heck? I am not the "Karen" type but I asked the Manager, why they had their dogs, and I couldnt. He told me that the Shih Tzu and the Older Dog were Service Animals, and obviously he wouldnt dare check their credentials. Chico is a Uber Liberal College Town, and its obvious. Upper Class and White , A-OK.. A Black Guy and his Puppy, Go somewhere else.. read more

I was in this Costco with a friend that lives in this area and I saw these frozen Shrimp Wontons. Before I only saw the frozen soups with the wontons in them, but this was just the wontons and you just microwave them. Every once in awhile I find a product at Costco that impresses me really bad or really good and I just want to let everyone else out there about it! I included a pic of the product, so you know what to look for. I did really like these, for being a frozen microwave product, so, no it doesn't taste as good as a good restaurant quality, but good for frozen and easy to make at home. You get 32 dumplings set on 4 trays of eight each. There's no other instructions other than to microwave, but it might work if you were doing a soup of some sort and just tossed them into the soup on the stove. We microwaved them and put them in bowls and then covered them with hot Thai curry soup off the stove. They made a really good addition to the soup and the noodle covers were tender and the shrimp filling did actually taste like shrimp. I think the cost was around $7.00 for the whole box of 32, so not too bad a price. I was impressed with the shrimp wontons and would get these again at my local Costco. Pick these up and give it a try! Otherwise, this Costco is pretty much like all the rest with all the same departments. The lines move fast even when they look long. read more

Costco - Look for these in the frozen foods, pretty good for a frozen Wonton and real shrimp too! - Wholesale Stores Near Me - Chico, California

Lauren is rememberable for all of the wrong reasons, so unbelievably rude. Every time I walk in I fear im going to run into her again. But I am a die hard Costco fan they're doing everything else right. read more

We order pizza from the food court was told 20 minute wait time. Waited more than 30 minutes and put on wait so many time by the worker working the counter. Telling us "1 minute" when it's been 30+ minute. The store need a better system at the food court. read more

Prices are amazing, the selections are also amazing. If you purchase a product that needs to be returned, it takes very little time for the return to be processed!!! read more

A new Costco just opened up near me in Marysville and I was going to get a membership but changed my mind after my experience today. My sister had a birthday party for her son in Paradise, and asked me to pick up her 6 pizzas she had pre ordered and paid for already at the Chico Costco. I tried to enter the store and was rejected by the spiked haired woman(?) at the door. I was told I have to have a membership to buy anything at the store and would not allow me enter. I informed her my sister has the membership and had already paid for everything so I wasn't buying anything, just picking up. She refused me entry once again, and I had to call my sister in Paradise to drive down to pick the pizza up herself. I won't be getting a membership now due to my experience with spiked hair door guarding woman(?) read more

Stopped in here to for some detergent and clothes. Forgot the detergent. Atmosphere: safe, clean and well lit. Could use some more room around their food court section. 4 Price/value: standard prices for warehouse retail store with specials. Sometimes extras and sales. I got a sale. 5 Service/staff: the checker, Krystin, was friendly and fast and beat of all, I got lucky cause there was no line. 5 All and all I would happily return. read more

Costco - Wholesale Stores Near Me - Chico, California

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I've never been a Costco kind of person cuz I don't like buying in bulk , but I gave it a shot and it has been good for a long time till this past weekend I stopped by ordered pizzas for my grandkids birthday party , I asked customer service if I can have my daughter pick up the order the next day since I was going to be getting stuff ready for birthday party , they said it was fine and ask for Don or Dan if there was and issue , but then when my doughier stopped by to pick up the payed pizzas the gave her a hard time and where rude about helping her out , I'm reconsidering renewing my membership next year , can't believe they made it a big deal read more

Walked around fine besides ppl being rude as shit just blocking us off and seeing that we were going that way and I'm like don't stop and leave your cart right in front of me blocking me and not expect me to hit your cart one thing about this Costco is that some customers are rude and seemed so freaking entitled and the employees too. Now I have had good experience at every Costco but this one. Especially today one cashier IDK her name but I don't intend to know yet I just know she needs to get fired cause no Costco employee or anyone working in customer service should be a total ass to anyone especially long time members that are executive members like wow that's how you treat your members?by yelling at them and rudely saying are you waiting for check out or what?! In all caps. I didn't answer and I sure as hell hope she wasn't talking to me but she was and even the couple in front of me were appalled by it too saying whats with the attitude idk what her deal was and if it was because I'm Asian and stuff but man. I did respond to her and said yes I'm waiting for self check out. I'm a nice person and I love Costco but I am not gonna tolerate ppl who hate their jobsthinking they can treat you however they want like no ma'am . To that Costco employee get your shit together because of corporate hears how you are you wouldn't be working there. Forget the manager they are all friends there I will literally take it up with the big dogs. It seems it might be the same person that everyone else is complaining about too. Rather spend my money at Sam's club and any other Costco then here condescending ass employees and rude customer service employees not all just two of them. Have a great day. read more

This Costco is hit or miss. The clothing has very little things for men such as like T-shirts or decent sweat pants that aren't some weird material made in Bangladesh. Not a big deal. The reason I drove the long commute to Costco was to get my nephew a pair of Ray Bans. But for some reason their Raybans they carry are super cheap looking and feel very cheap. I've seen better quality at the $.99 cent store. They don't say made in Italy and don't even say where they are made. I was like , ummmmm yah ok? For $109 you could at least carry some decent Ray Bans. They had none of the new styles nor any of the iconic styles that Ray Band are known for like the Aviatirs, or the Justin's. All they had were some cheap flimsy way farer knock off crap. Gimme a break. And the ladies at the door need to just mark your receipt and quit acting like I'm trying to steal stuff. Ridiculous!! read more

Great service, selection and value! We will definitely be back! Thank you for all the friendly staff

From the comfortable exam with Dr. Parker to the friendly staff, my experience in this optical department was illuminating! The helpful and knowledgeable associates' friendly attitudes in a busy area helped me navigate the many frame options that fit my budget. My world is in focus once more and I love both pairs of glasses I purchased. So pleased! read more

Ryan, the blonde/red head is rude and so is the old guy with a mustache. I was told by the mustache guy that if I want something in a box then it needs to be on the conveyer belt and he said it so rudely that I cried in the parking lot and another employee (nice employee named Sam) asked if I was okay. This time with Ryan, (and other times with other people) I put it on the belt and he started putting everything back into the cart. I had 14+ sleeves of bagels amongst everything else in the full cart. Why would I just put those in my car? Don't you think they would just roll around? Am I going to carry 14+ bagels in my arms? And then when we asked for boxes, Ryan gave us the skinniest little boxes similar to the ones you put on your desk to put folders in, it had to be like 5 inches wide... told him that wouldnt work, he continued to put another small box, told him it wouldn't work again, he said rudely "you can go get your own box over there, this is all I have", which honestly, I don't mind but the way he said it was like a read more

Excellent service and a well organized store! Very clean too! Staff very friendly! The location is great as it is right off of highway 99 and Martin Luther king drive. read more

I love this store don't get me wrong, but my main complaint is the lack of consistency when buying the same item repeatedly. I paid a lot of money for a package of the sliced beef roast to make beef jerky. It used to be thicker, I made jerky last night and it was so thin. It was like paper and just fell apart. It was also extremely fatty a complete waste of $45. I am extremely unhappy. I probably won't even be able to eat it. It's like eating fat, which basically it is. Also, I realized when I got home that the expiration date was the very day I bought it. Cutting it a little close. read more

Costco remains a power option for bulk food options. Those inclined to buy enough for longer periods of time Costco has the quantities. Of course food is not the only category as clothing, appliances, office supplies, well, plenty of other services are readily available. With very few competitors membership does indeed has have its merits as most likely,for those who shop regularly, the price of admission is worth the price. Chico Costco seems to provide most of the items one would expect each time they stop by. Gets crowded at certain times of the day, but not impossibly so as in some very congested locations. 4 Stars. read more

Fuck that place and their employees they overcharged us and made us go get an item we were missing which was all the way across the god damn store never recommend read more

Costco's word and customer service is going down the toilet when it comes to big ticket items. We recently had a issue with a washer and dryer that we purchased. The LG washer broke after after a couple of months and it took months to get our money back. Costco put the return on LG instead of handling it themselves. We decided to buy a new Casper mattress through them as they advertised they would hall the old one away when they delivered. The mattress got delivered today and the delivery guys said there there no room on the truck to take it and to call customer service to schedule a pick up. Called customer service and acted like it's no big deal that it happens. Now we have to have the mattress in our house until Tuesday. This is false advertising and poor service. Costco lost its care for the customer. Won't be buying any big ticket items from them anymore. read more

Was in Chico and heard air hissing when I parked. To truck to Costco Tire without appointment. They said no problem, they were courteous and polite, treated me with respect and took care of us. Top notch customer service by Pete and his staff. Bravo! Well done gentlemen! read more

Not very impressed. The clothes are always a huge mess and everything. seems very unorganized. compared with the other Costco's I have seen, this one just is not run well. read more

I rarely go to Chico so I decided to take a shot and come shop here while I was there. The selection is decent but not comparable to the Costco's in Roseville, Sacramento, Bay Area. It felt more like a larger Sams Club with the same type of products with not much differentiation. They did have a decent amount of organic options available which was good to see. Parking wasn't too bad because I went during an odd time in the afternoon on a weekday. The employees were nice excluding the cashier who was downright rude. Everyone has off days but don't take it out on the customers. read more

CostCo Optometry dept review: I am an infrequent CC shopper, but I asked for a recommendation via Nextdoor about having lenses replaced in my mag. glasses. Many said CC was the best! I usually go to Foreyes where I purchased the glasses....each time it is 250; if it after the 1 year warranty, or I an updated presc. I was pleasantly surprised with the knowlegible staff, hygenic surroundings and SUPER FAST turnaround (about 6 days). Because I brought in several pairs to go in shifts, to make sure I have a precise working pair at home. ANDREA exemplified the meaning of full service. she helped me decide which of my peepers looked decent, suggested a new style AND suggested a fuller focal point lens, so when I work (looking down detail work). I am trying the new field of vision and then will drop my 3 other pairs off. Even the new glasses were half the cost...of just getting new lenses at my previous optical place ( I do not have any glasses coverage). Thank You Andrea. read more

We have been using the hearing aid department for several years now. We are kind of getting tired of Danny's rudeness and Carrie's grumpiness. They both make coming in not a pleasant encounter. read more

Now you have to understand this is a So Cal / Nor Cal thing. The residents of Chico may consider this place crowded but by my So Cal standards, this place is like a Spa. Wide isles, patient people, tasty samples. The pharmacist was helpful in explaining how to use a particular medication even tho we hadn't purchased it there. Photo service is good. Tire store is great, they have helped with a warranty repair on So Cal tires. Some people like their Hot Dogs and Pizza from the snack bar. Meats and fish, pizza and prepared chicken are all good. This place does not take credit cards, except their own, but takes checks and cash. I just realized, if you're not a CostCo member, you may not know about CostCo, or see the reason to pay to shop here. I would say the high quality meats are something that might prompt you to join. The beef is either Choice or Prime, and that's tasty eating. And the fish...I've had their halibut, Tuna and clams...all good. There are Electronics (wide screen TV anyone?) Automotive, home goods, cleaning supplies, even diamond jewelry. Now, for you impatient Nor Cal residents. Admit it. Many of you are So Cal transplants. So don't be a hater, go hug a tree. We came in here the day after Christmas and this place was almost empty, two people in line ahead of us. SSSsss-hhhhh. Let's keep this secret. read more

Re tires: Buying the tires is a process. They recommend you go in person to purchase the tires. The line is a bit slow as they are understaffed. Then you make an appointment once the tires arrive. The appointment took an hour and a half. The next day my tire went flat on the freeway on-ramp at night with my husband and dog in the car. I drove on it flat for a short distance to move it to the shoulder. AAA put on my spare so I drove it back to Costco. They saw me immediately which was nice. They said the valve was defective, that they replaced the valve, but put my old tire back on. They wouldn't replace the tire after driving on it flat, stating they saw no damage. They offered for me to come back the next day to speak with a manager because I was concerned about the tire quality being compromised. I came back and they were expecting me. The manager was super nice and replaced the tire because of the circumstances. Five stars because I really appreciated their kindness and getting me all situated with a tire that hadn't been compromised. Thank you!! read more

This Costco is probably the worst one to come to. Employees always seem annoyed or hate that they had to come in, food is always expiring as soon as you buy it, and the lack of consistency is always there. Trying to find someone to help you find something will probably be the biggest waste of time considering they'll always ignore you or say that they're out before even checking read more

Extremely rude staff!!! Just order stuff online don't waste your time here!!! I asked for a wipe in the way out of the store and was told no ... lol what a joke read more

I almost love Costco. No one beats their food court or their return policy. Customer service could improve. I always feel like I am being herded. Even before Covid, employees seemed to carefully dodge us livestock. Now, 'service' is completely reduced to pointing and gesturing. I can hope this impersonal means of doing business isn't permanent, but I think the days of common courtesy and even eye contact are out the window for good. read more

Thank you Costco for requiring masks!! Appreciate your respect for your employees' and customer's health.