These guys are great. Always helpful and have quality products. Their paint is the best.read more

Staff helpful but.....they did not specify that it cost for samples.You pay for a gallon per stain…read moresample.Should be specified before customer asks for specific stain colors.Otgerwise customer is paying for stains they do not need.The samples on cards and stain board do not justify color.You have to look at the stain on the wood you are using.Highly recommend selling the stain in small sample containers,like pint size.Luckily,we chose a neutral exterior house color and white for interior.

They have EVERYTHING! My contractor insisted on using their paint and now I see why! The staff are…read morealso very knowledgeable and helpful! THANKS!!

We had a misunderstanding with their staff about what paint was ordered, which I imagine happens on…read moreoccasion. It was their word against ours. They refused to remake the paint we wanted and we got strong armed into purchasing the mistake paint. Looking back, we should have refused it. It looks like they need to revamp their customer service and/or policies. It's easy to give great customer service when all things align, but the true colors of a business really shine through when a problem is revealed. I really wish they would have risen to the occasion. If they want to make this right, I will take this review down. *update 8/07/17 - I was told weeks ago in an email that I would be contacted to watch to this out. I have yet to hear from them. This is disappointing.

I was greeted as soon as I walked in the store, welcomed and asked how I could be helped! Had two…read morekeys made and when they would not fit on my keychain, the young man showed me the wide array of solutions available and I bought a small inexpensive solution. A definite 10 on my scale! I'll be returning for certain.

Great little shop... HOWEVER…read more.. A girlfriend and I came in to buy a product for a fix we knew would work because we'd done it before. We walked directly to the counter and asked for the specific item. Instead of showing us where it was, the older white man simply leaned against the counter, hemming and hawing for a full minute about "well, you can TRY that, I guess... But... I don't think it'll work the way you want it to." We legit had to stand our ground and ask one of the younger employees to Just. Take. Us. To. That. Aisle. Please. If either of our husbands had walked in and asked for that product, they would've been led straight to it. Bro, just get outta the way and let the women work.

I have been getting all our paint here for our own home and our 12 rental homes for the past 40…read moreyears since we built our home in1984!!! They have impeccable service and always happy and patient to help with color and product selection. The quality and longevity of their paint is outstanding...excellent value. Highly recommend.

I special shout to Tyler for his excellent customer service!! Ask for him if you visit this store!read more

Best color matching I have seen. The staff is knowledgeable and friendly. The store is well…read morestocked with everything you could need

Very knowledgeable saved me a lot of time and effort by suggesting the correct product to use on…read morevery weathered wood!

Im a contractor and owner of a storage bussiness, not in the area. That lumber yard has terrible…read moreservice, between loading youre material and service at the counter. When it comes to small bussiness, customers service helps to keep youre door open, even when youre small bussiness backs up to home depot! Plus a portable bathroom used to run a bussiness that has city sewer. Payless lumber needs alot of help.

Absolutely Terrible! I special ordered a 7ft length of black painted 1 5/8" tubing for my metal…read morechain link gate. This tubing is supposed to support the large steel wheel which is attached to my 23' long driveway gate. The total amount for the metal tube was $26.14. I found that the company which makes the tubing decided that it's ok to use a thin wall tube for this weight bearing application causing a very sloppy and loose fit. Not acceptable unless you are a company that does not care about the products you sell. I attempted to return the tubing at Payless Building Supply in Chico, CA. They declined to return it or even give me store credit because the cashier said it was special ordered. I have spent well over $5000 at this store for materials in the last few years. Never again will I buy anything from Payless Building Supply in Chico, Ca. They do not stand behind their products. Absolutely Terrible!

Thank you so much for your help today The rep I worked…read morewith went to the back to get more swatches for me and was patient and helpful while my crazy brain tried to make decisions.

Let me tell you. GO HERE. Amazing customer service is what this place is winning at…read more Walked in for paint to patch holes on moving out of my apartment. I had no clue what color and was just going to wing it with my eye. The sales manager asked where I lived to better help the color match. Little did I know, our landlord buys paint from them and there was jugs waiting to be picked up by landlord. Instead of me having to buy a quart, the manager poured me a small cup for free since I only needed a tiny amount. AMAZING.

This store is AWSOME,we are a new business and Jen AND Scott were remarkably amazing…read more.. A $1200 mis understanding was made between two stores and a client,though without a accusational intention that one would expect to confront in everyday retail. Jen has the mixing and matching down to science the passed it off to Scott who handled it from there Top notch customer appreciation Thank each of you,and I'd like to nominate Jen as a stand in and soon to be DISTRICT MANAGER....

Ive ben a painting contractor since 1989 so I have had a lot of experience with paint stores…read more This particular location has a very nice staff especially a guy i think his name is Sam. thank you for professionalism.

Tied for number one best nursery in Chico to me. I have been here looking for things that I have…read morealways found... and then some. Always and then some. They were great with me when I was just beginning turning my black thumb, and they are helpful as I am at an intermediate level now. Great selection. Reasonable pricing Staff is always friendly and helpful. Large pottery selection, and all of great quality. They have even given me free little things here and there. Love wandering through here. I go often just for the feeling of walking through, and I have never left empty-handed! Love the hodgepodge feeling about the trinkets they use in the art/ decor around here as well. My favorite section to walk through is the train car. Love the live chickens in the school bus as well

Fantastic selection, super helpful staff. My first time visiting, I was looking for a few plants…read morefor my front porch and ended up with a fab selection. The lady was so helpful, I ended up buying almost $200 worth of plants! I love everything I got and will definitely be back when I need a new pop of color for my porch. They have a rewards punch card too which is great for frequent shoppers :)