This is a very difficult review to leave. I made reservations at Losanti's after many glowing recommendations to celebrate my birthday with my family. When going to a restaurant for a celebration, I am looking for an entire experience, great food, great service, and great atmosphere.
We arrived and were greeted by friendly staff and immediately sat my family at our table. Alex our server was quick to visit to take our drink order and explain the menu which included requesting all our courses to be ordered at once to allow them the ability to properly serve each one without lag to us, love that idea!
We ordered an appetizer of a dozen oysters, sides and our entrees. I was super excited to try my prime filet mignon, medium rare. I was especially excited because in the menu, Losanti includes the disclaimer "we are not responsible for well done steaks". I knew I was going to have a beautifully cooked steak.
Oyster took a little while to arrive, Alex apologized for the delay and advised they take extra time to prepare. Totally fine, once they arrived, they were PERFECT, super flavorful and perfectly shucked.
Then our entrees and sides arrived. Everything looked fantastic. My prime filet mignon, Oscar style looked gorgeous, I was so excited to dig in. I cut in to it and the steak was cooked WELL DONE. I sat looking at my steak puzzled for a moment, how had that happened? When Alex stop over to check out how our food turned out, he immediately saw they had incorrectly cooked the steak, apologized and removed my dish so the kitchen could remake my steak.
I ate some sides while my family tucked into their entrees. Sides were good and I snagged a bite from my husband's NY Strip, cooked medium, that was tasty. And then everyone was finished with their entrees and my replacement streak hadn't arrived yet. Finally it arrived during the time period I had stepped away from the table with my daughter. And yes, this time when I cut into it, it was cooked perfectly medium rare. Unfortunately, it was 30 minutes later than it should have been and my family was already finished with their meals.
Kristie, assuming a manager, stopped by the confirm everything was okay and to apologize for the delay. And during this time Alex would pop over briefly to check to ensure we still had enough water.
Once I fished my steak, we closed out the meal with a butter cake order, told was the #1 dessert item. This jived with the social media posts of this dish being everywhere. I assumed it was baked to order as it took almost 15 minutes from the time we orders for it to arrive, yet the cake was room temperature, so not sure why the lag time. By the time it arrived, it was 7:15p and we were seated at 5p. My family was ready to go my husband requested the bill which was promptly brought over and after some debate, we did leave a 20% tip. There are a myriad of people responsible for ensuring a meal is prepared correctly for guests. As a whole the staff was friendly throughout our meal and the food was good, but as we walked out of the restaurant, having just paid over $400 for a meal that was supposed to be a fun celebration, my husband and I just felt deflated. Because of the issue with my steak not being cooked properly, and the long delay to get a replacement, what would have been a really great experience became a long disappointment. The enjoyment of the meal was killed and when you spend that much money for a meal it should include enjoyment.
What began as a greatly anticipated birthday celebration meal, ended with "we chose poorly on restaurant selection", and our first visit to Losanti was also our last. read more