Trash asf order food to go waited 45 mins for a salad and burger. Communication is horrible management don't know wtf they doing. Got servers closing out orders that was never grabbed. Was told to just take the food, I said hell no and demanding refund who wants some cold ass fries and lobster tail with Parmesan crusted cheese on it. One of the mangers look like Cleveland off family guy telling me don't cus. I wouldn't even give this shit 1 star. Place had so many open tables with people in there waiting for nothing. Please don't go to this Longhorn I'm trying to save your time and energy. My money better be refunded within 3-5 business days or I'll be back up there with a bigger problem. read more

Food: Cold, took a 1 and a half to get our food with minimal customers in the restaurant. Service: Waitress was nice but someone else came out with our food and said we don't have any baked potatos. 5 mins later they came to another table with a baked potato. Silverware was dirty and our drink glasses were cracked. The manager was also super nice. The ambiance was ok but the cleanness of the restaurant was terrible. Waitress: Ja'nee H was a great waitress for us. read more

LongHorn Steakhouse - Glass broken - Steakhouses Near Me - Monroe, Louisiana

Terrible food quality. How do you screw up two steak salads? Save your money. Spoke to the manager and he was fairly nonchalant about it. #Disappointing read more

Not good. Super slow service. Dirty plates .. dirty silverware .. cold food. Never here again... read more

LongHorn Steakhouse - Storefront - Steakhouses Near Me - Monroe, Louisiana

Food tastes good. Got it to go. Supposed to pick up at 2:03. Ten minutes later two minute call; no answer. Tried again after that: six minutes; walked in; couldn't hear the phone ringing. No one picking up. Talked to the person who looked like the manager. I finally walked out of there with my food at 2:30. I won't be doing To Go orders there anymore. My dogs were in the car with it running for a half hour. Gas costs too much! Plus I'm almost 75. I won't spend that long waiting on service unless I'm sitting inside with people I love. read more

My wife and I went in for lunch. We were seated promptly, and then we sat for several minutes without so much as a greeting. I would understand if they were busy but they weren't. It had been a year since I had been to this location and remember why. We walked out and will not be back place is a joke. read more

Where do I start? We just moved here and will not be coming back. The first time our order was 100% wrong. They had no clean silverware. The diminutive manager was extremely rude. Regretfully, we tried it again and my steak was well done. I asked for medium rare. The soup was cold and the overall operations sucks. read more

ordered our food, half hour they brought out the salad. after another 45 minute wait. we got up put 20 bucks on the table for the 2 comes and one salad. then left. never got the food read more

Walked in Tuesday for lunchtime was Told we HAD to sit in booth by door. Lots of other booths and table open. Ask for manager he could care less if we ate there. Will NEVER eat there again. Please share ! J C read more

I'll never visit this Longhorn again. I waited over an hour for a seat then they set me by the restroom, but that wasn't the issue. The restroom didn't smell. It was the smell of the dirty mop that got me apparently they keep dirty mop water by the restroom. I asked to be moved and even when I was moved, I could still smell it, then on top of that the dish that I came there for which is the spinach dip..they didn't have I immediately left. I live in Beaufort, Georgia and I must say the Longhorn in my area is five star. Everything is perfect. They definitely need to make some changes at this Longhorn. read more

I ordered a medium well steak that was so tough I couldon't even tear it and it was well done and the cus service was terrible we had to ask for bread instead of them brining it my WORST experience ever read more

The service is poor, you'll be waiting an hour plus for your food even when dining in. My food was cold and we received our food late, then they proceeded to lift the lights since they were closing but took forever to bring our food out. read more

The food was good I liked the drinks me and my family had a good time there I want to go there again the service was good I recommend this place the food is so could if I could do 10 stars I would read more

The food is always top notch. Fast service and great ambiance. Their hamburgers and steaks are a must try !!!

The service was great the food was very good an everything was very clean. Quick stop for dinner on our first night stay in Monroe read more

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If you order a drink here pay attention as they are known to short pouring drinks your drinks from the bar. This has happened to me multiple times here. They are the ones only restaurant in the area where I have experienced this & drinks are too expensive for this. read more

I am not fond of leaving a negative review, especially for an establishment that I have only patronized once, but I'm going to make an exception for this one. Let's start with me and my colleague waited at the host station for ten minutes to be seated. Not really a big deal, if the place was popping. It wasn't. We came in around 1530 and there were a few tables seated and two people sitting at the bar. I finally gave up on sitting at a table and bellied up to the bar, where we waited again for someone to show us any interest. I ordered ribeye and sweet potato, which was exactly the same as I've had at any other Long Horn. I ordered it rare, and it did in fact come rare. My colleague ordered a burger and fries. His burger did come out, eventually, albeit without fries. The server said they just dropped the fries and she would bring them out shortly. We both ordered iced tea, which was bottomless and was refilled regularly. My colleague finished his burger and still no fries. It took awhile to get someone to bring us our bill. I got four ice teas, but I can't get my bill? And still no fries. We paid and bounced. They got enough of our time for one day. So why the negative review? They had plenty of help, but the place was chaotic even though it was empty! What happens when this place is slammed? I can't believe they were in the weeds over a steak and burger with no fries. Those fries died on the line. I bet they are still dead on the line because no one at this location cares. read more

Would give 0 stars if I could. This location was out of just about everything on the menu. On top of that, we ordered a lobster tail with our meal and they decided to wait til we were finished with our meal to inform us that....guess what? They were out of that too! Never seen a more lackluster performance from a well established chain such as this. Will NOT be coming back. Highly NOT recommended. read more

Came out Sunday night not too busy !! Food was cold X2 and dried out waiter was very slow !! The manager Carlos was very rude and shady !! Don't waste your time @Longhorn Pecanland Mall Dr. Monroe,La read more

LongHorn Steakhouse - Steakhouses Near Me - Monroe, Louisiana

The booth we were placed out was greasy, dirty, and sticky. Someone must have told the chef that salt is a flavor enhancer, because my father-in-law and I both had very salty steaks. My wife ordered a half rack of ribs. The waitress came back to tell us that the kitchen hadn't prepped any ribs, so she ordered salmon. My father-in-law and I had ordered steaks, and they came out a L O N G time before my wife's salmon. Of course, when the ticket came out, it still had the ribs that the kitchen hadn't prepped. I asked the waitress to remove it, and she told me it was removed. When I pointed out that she was mistaken, I got attitude. If you're in the mood for a sub-par meal and irritation, Longhorn steakhouse might be the place for you. Otherwise, you might consider Texas Roadhouse. read more

We had an excellent experience with an attentive waitress, very good food, and a nice quiet time together, my wife and I. I had received an ad for their hamburger and I wanted to try it! Great! read more

LongHorn Steakhouse - Steakhouse Cheeseburger and seasoned fries. - Steakhouses Near Me - Monroe, Louisiana

Although us Yelpers pride ourself in doing our due diligence but sometimes it's not always possible and sometimes that's probably a good thing. Its unlikely that I would of stopped at this restaurant during a recent business trip if I would have done more investigating just based on the 2.5 stars. That fact alone shows the impact we can have on a businesses and the more reason not to be reactive or be unreasonable or irresponsible when reviewing a business. It's obvious by some of the reviews this place struggles in some areas but it's also just as obvious that some people struggle with controlling their emotions or possess the ability to accurately make an assessment of the situation prior to writing a review or forbid it that they take any responsibility for the outcome of the experience. We walked in a little after the lunch rush and were seated in the bar area and it was only a moment before we met our server Chris, this guy gets it, his customer service skills are exceptional and hopefully he is being utilized as a trainer and compensated for it. He was the main reason that this lunch experience turned out to be so positive he was very attentive, polite and professional. The food wasn't as impressive as the service although nothing was bad - the bread arrived piping hot and was delicious and the chili was pretty amazing as well so kudos for the starters. The dry rub ribs were very underwhelming and the fries were cold and limp, unfortunately I needed to get to the airport so I let it go and by no means was it inedible just not what I was expecting. Some may question my four star review since every single thing wasn't perfect but the service made up for the short comings of the brand I'm should the kitchen could of compensated for the food quality a little better but that would of been like putting lipstick on a pig... read more

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Ordered our food and received a used dirty glass with an entire red lipstick print already on it. The manager I don't think grasp the severity of the problem because he was too afraid that we may ask for something free, which we didn't. We paid for a meal with clean unused glasses and expected to get that. Be very careful of this place because you may be getting someone else's germs and bacteria with you meal. read more

Worst service ever. Got to the restaurant before 5:30. 3/4 empty and had a 30 min wait. Got seated, finally ordered. Out of baked potatoes, my fries did not come out with my order, had to ask about them later. Will not go back read more

Absolutely the worst restaurant in this hotel chain that I have gone to. The bartender was the only upside because she made a good old fashioned. I order a ribeye and two sides at 6:49pm and the steak hit my table at 7:45pm with an overcooked stake, mashed potatoes and crusted over mac. Like seriously??? To top it off the hostess kept putting her leg up on another employee's shoulder asking him to tie her shoe in the middle of the restaurant. Then argues with the customer over them asking for a highchair? I asked for the manager and she never came, even gave her 12 mins so I just paid for my drink and left. They did offer me a free meal card but declined. Never ever again!!! read more

I love Longhorn in general. This location is filthy, smells bad and service was terrible. I brought a friend who had never tried Longhorn. Food was horrible as well, it was inedible. Benches seats were all torn up, food on paintings, salt and pepper shaker were disgusting. They need shot this place down. read more

I actually gave this restaurant ZERO star for the poor, unfriendly and slow service! I stopped by this restaurant for dinner with my sister and a friend when we were on the long road from Georgia to Texas. We had to wait for 45 minutes after the order. The service is extremely poor and slow! My sister talked to a manager with a complaint of the poor service. Despite the manager being nice to us, the service is totally unacceptable! We should have the foods ready within 10-15 minutes, not 45 minutes! What an embarrassment and grossest! read more

The Parmesan crusted chicken is AMAZING. It's sooo good, it has great flavor and tons of cheese. I got a side of baked potatoe and broccoli not pictured. Definitely a great chain restaurant read more

LongHorn Steakhouse - Steakhouses Near Me - Monroe, Louisiana

I eat out a lot so when I have superior service I have to say something. Chris at the bar is an excellent server! He was prompt, professional and courteous. He checked on my throughout my meal without being intrusive. He was thoughtful and suggested both vinaigrette's for my salad since I didn't know which to chose. I would highly recommend Longhorn Steakhouse and especially Chris. read more

I ordered food before going in to Petsmart close by. The app said it would be ready at 4:05. I spent 10 mins in Petsmart and drove over to get our food. I still did not get our food until 4:30. When they finally brought it out, I had to remind the girl that I had ordered to-go drinks as well. I drove home 45 mins away to discover that even though I paid more to have soup as a side that I didn't receive it. Half of my fries weren't any good due to rotted places in the potatoes. The sweet tea was not sweet and it tasted awful. And this was the second time, we didn't receive bread with our order. We should have went with our second option and ordered from Abuela's. Basically, after tip, we dropped $60 on a subpar meal. I'm not quite sure if we'll be back any time soon. read more

Ok we arrived family of 6 on a Sunday after church at about 1:30pm and had to wait for 30mins for a table which was ok, and then once seated we waited another 20mins before we got out drinks or bread. But we was all telling each other to be patient; we just left church.... :D Even though our experience/wait lasted for over 1.5 hours from the waiting until the first food arrived I have to admit it was flipping awesome. We had to wait, but the food came out hot so we will be back. And the manager came out and talked to us, and took some off our ticket, because of the long wait,. read more

Food was so disgusting and had my stomach hurting and the place have roaches like just tear this place down i dont like it its so horrible and my steak was swimming in grease like the food was so gross and my brother's hamburger was disgusting he said the only thing thats good is the fries..just disappointing.. read more

i am in a family of 8 and we went today the wait was only about 10 minutes which is expected for a big family. Hayden (one of the employee) was amazing he was smiling asking about how we were and was genuinely such a happy person. Then when we went to our table we were greeted by Kylie the service was quick our drink refills were fast and Kylie was serving many tables. She was always checking on us making sure we had everything. The food was great the steak was perfectly cooked and i loved to dip the broccoli in the steak sauce. This was some of the best service I've ever received. 100% recommend read more

This place is so amazing. Went with a friend of mine and it was my first time at longhorn. More than impressed. Service was 10/10 and they kept bringing me more bread and butter no matter how much we ate. We got the longhorn steak with baked potato and broccoli and it was to die for. Cooked perfectly and so delectable. Plenty for us to split as well. The ambience is so nice, country music well suiting the aura of longhorn. read more

LongHorn Steakhouse - The Longhorn - Steakhouses Near Me - Monroe, Louisiana

Is it normal to not seat people when the place is half empty? Fortunately I like the food so much that I'm willing to put up with the waitress being a little ugly;) read more

The bartender was rude, the place was empty but the bartender just stood there as I waited for him to approach me and ask what I wanted, after waving him down, I said hello and he replied....what do you want? I seemed to have bothered him by waking him up from his nap. The top of the bar was filthy, and tables too. The bar had a musty, dishwater smell and it almost made me vomit. I told the bartender to forget the drink, and that I was leaving. He seemed relieved and no response was made. Very disappointing, because the Longhorn Steakhouse in NJ is the best and this place gives it a really bad reputation. Do not go here, I say Run...Forest Run.....or you will be sick in a matter of hours. Filth!!! read more

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Had a 20 minute wait with only a handful of customers in the restaurant. As we were being seated, I noticed there were piles of dirty dishes/food on multiple tables throughout the restaurant , all of which remained, and were added to, during the duration of our visit. The waitress was very nice and attentive. When my entree was served, not only was it cold, but it was missing 2 of the sides. The 2 sides were replaced with one side which I didn't approve or want. Guess they just assumed I would be ok with whatever they thought I wanted. This used to be a very good restaurant, but there has obviously been a major change in ownnership/management. We will not be returning. read more

Slow, not really interested, although lots of wait staff...a number of tables/booths needed clearing, had to wait for one to sit at, 6oz. steak flavorful and tender, put sugar on my sweet potato after strongly specifying NO sugar, broccoli was tender and tasty but served well after steak was served, bar tender (Johnny?) was friendly and efficient. Won't be back. read more

Went in, got seated and served quickly. Server was nice. Appetizers and bread came out in timely manner. My only complaint is we waited for about 45 minutes for our entrees. They also got pretty busy which slowed service. We were about to take it Togo because we were tired of waiting but decided not to. Food was decent. read more

Tl;dr - staff seems to be trying their best with poor management and scheduling. Bartender sucks. Don't go here. Arrived at 9:00 on a Friday night. My family was seated at the bar and when I asked to be seated in the dining room I was told there weren't any available tables. Half the restaurant was empty. When I pointed this out to the hostess, I was told there was no one staffing the tables. I should have known we were in for a bad night. Makers on rocks was watered down. Wife's drink was just wrong. Wrong glass, wrong mix, wrong wrong wrong. Restaurant was out of 3 different items on menu. Slow as Christmas. Server was trying her best to compensate but there was only so much she could do. In all honesty, the steak was cooked well. But there are countless restaurants that can make that same claim. I used to really enjoy Longhorn. Now it's one more restaurant I won't be back to. Edit: Spoke with manager, meal was discounted 25%. While I appreciate the minimal gesture, Ibstill won't be returning. read more

LongHorn Steakhouse - Several of the empty booths at Longhorn. On a Friday night. - Steakhouses Near Me - Monroe, Louisiana