I can't believe that this restaurant only has three stars? This was not our experience at all! There were five of us eating and our server Brook could not have been any better! Her timing was perfect. Her patience was even better. She did not seem at all bothered with all the options for ordering at this restaurant. She went above and beyond by offering us water to go at the end which was so sweet because we were traveling. I also was so surprised that they let us have samples of all the sides which helped us choose the ones we liked the best with our meal. With complimentary bags of peanuts, bread and butter I felt spoiled with all the food. And the prices were very reasonable! The $5 all day margaritas tasted great!! Will def try those out at the TR near where I live! I ordered the 12 ounce ribeye steak. It was delicious but was spotty in the cook. Most areas were medium as I had ordered but one side was medium well and one part medium rare. The other person ordered medium rare and hers was spotty as well and the rare ribeye ordered was consistency rare. The thing I did not like was that all three ribeyes ordered were different thicknesses. Had I known I would have asked for a thicker steak. When we were leaving Cedric the manager asked us how our meal was. We were happy to tell him how great Brook was and the great meal we had. He was super appreciative and friendly and just made the whole experience that much better. Without hesitation I will try the TR in my area and when I go back to visit family in W Monroe will want to go there again. read more

My mom and I stopped in to have dinner before I left to travel back to TX. We both ordered steaks. My order came wrong not once, not twice, but three times. Never ever again. The customer service was cool but after three times someone should have done their due diligence before leaving the kitchen. I didn't end up ordering anything bc she was done by the time order three of wrong items and a burnt steak came out. Totally ruined my meal with my mom. read more

There's a reason tahere ain't no "Your State" Roadhouse. Yup. Texas is synonymous with steak and no matter what state you are in, the Texas Roadhouse has the best steak in town. read more

Stopped by for an early lunch yesterday to only be disappointed. Did not receive my salad even after I asked and when I asked to have it removed from my ticket it was not done and I had to ask again. The flavor of my ribeye was not what it had been in the past. The ambiance was the typical " the employees would rather play on their cell phones than be concerned with their table and customer " That just makes for the perfect ambiance to a 68-dollar meal that lacked , read more

Make no mistake, I have no love for chains. That being said, our local Texas Roadhouse delivers reliable quality and service. The food is tasty and reasonably priced. We've eaten here infrequently, but a number of times. No complaints. read more

A really good experience at the Texas Roadhouse. Staff was friendly and on top of their game. Sat us quickly, took our order and within 10 to 15 minutes we had our food. The herb crusted chicken was excellent. read more

Texas Roadhouse - House Salad - Steakhouses Near Me - West Monroe, Louisiana

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Very dissatisfied. I am Texas Roadhouse fan! Lately it is hard to find a good one. This one is not a good one. There is food and trash all over the floor. I looked down and I am literally stepping on rolls and who knows what else. Instead of taking the time to clean not only the table but also the floor around the table, they are herding ppl in and out extremely fast. Dishes are dirty. Salmon is not right. Salad doesn't smell or taste right. The rice was edible. Scared to eat too much of it. My husband's 11oz sirloin was edible. Our waiter was nice but busy. Won't be back to this location. read more

Texas Roadhouse - Steakhouses Near Me - West Monroe, Louisiana

Amazing food and great service. We are lucky to have this place in West Monroe for affordable steaks. Food has always been fresh and hot.

Well I ordered a ribeye I know they brought a strip and keep insisting its a ribeye. No marbling just a fatcap I have ordered enough steak in my 68yrs to know the difference. Never got a refill and had to pay with the table machine took over and hour to get our food my little sister finally asked the manager where the food was. read more

Texas Roadhouse - Does it look like a strip or a ribeye yall tell me. No marbling throughout the meat just fat around edge they it was handcut - Steakhouses Near Me - West Monroe, Louisiana

Went in on a Wednesday evening. The restaurant was busy. After some confusion from the hostess, we were brought to our table. The first server came and started taking our drinks order and then realized it wasn't her table. Second server took our order, after a while the steaks appeared and we were told the baked potatoes and fries would be another 15 mins. Why would you serve the steaks if the sides were not ready. Upgraded sides were offered but we had already ordered an upgraded side (loaded baked potatoe) ordered a second drink, the server forgot about it and I had to remind her. I would not recommend this location. read more

Came here with friends from the horse show. We came early for dinner. There are several specials for 11.99. We were seated immediately but the place was filling quickly at 4:30 The specials are Monday through Thursday One is a 6 oz sirloin. We all ordered that. It comes with 2 sides. We got salads and baked potato. Rolls and butter came quickly So did the salads. Dressing on the side and fresh greens Dinner was served with steaks at the right temperature. Surprised that it was tender Easy pay at the table Very loud and super casual. Lot's of kids Friendly staff Has beer wine and drinks read more

This is the 2nd time in two years I have had a bad experience using my Veteran free meal certificate in the rest. I just don't understand why as a woman veteran I am dismissed the way I am. At least this time she took the voucher but after placing our order she NEVER came back to our table to check on us at all. They really need to educate their servers that WOMEN are veterans also and that even though I am 60 years old YES I did serve this country in the USMC. I frequent this restaurant all the time because I live in WM, but because of this latest experience I will be taking my business elsewhere. It wasn't like we weren't spending money as there were two other people in our party that were indeed ordering and paying for their meals. read more

Very dissatisfied. I am Texas Roadhouse fan! Lately it is hard to find a good one. This one is not a good one. There is food and trash all over the floor. I looked down and I am literally stepping on rolls and who knows what else. Instead of taking the time to clean not only the table but also the floor around the table, they are herding ppl in and out extremely fast. Dishes are dirty. Salmon is not right. Salad doesn't smell or taste right. The rice was edible. Scared to eat too much of it. My husband's 11oz sirloin was edible. Our waiter was nice but busy. Won't be back to this location. read more

Texas Roadhouse - Steakhouses Near Me - West Monroe, Louisiana

We have been here several times of the years. The service is good most of the time. The layout is exactly what you would expect from a chain steakhouse. The food quality is very variable we have had great food and trips where we have need to send the food back multiple times. On our most recent trip we both ordered the bone in ribeye one rare and one medium rare. The medium rare was a great steak and cooked to order. The rare was not. What was served to me was a two inch thick bone with a quarter inch thick steak attached to it. It was over cooked to about medium well. Of course I sent it back. The second steak was served below blue, meaning it was a raw steak that was put on the grill for a few seconds on each side. The inside was not cool it was cold not just to the bit even to the touch. I did not send it back again. I will never do that it's a good way to get something special in your food. So go if you want enjoy your self but don't expect a perfect experience or service. read more

Overcooked my steak and my daughter's steak and my niece's porterhouse. Service was great. read more

for starters, we did order a boomling onion that come out fairly quickly along with our drinks. We ordered my grandson and I he had ribs. I had a ribeye with baked potato, such as such I ordered a salad to go with it his potato that he ordered was a mashed potato loaded.. My steak was literally burnt. It was supposed to be medium to medium well it was burnt so crispy. I couldn't bite it. My potatoes were cold. The cheese was hard on top of them. I never received the salad I had to over and over to get it and I never received it. There was no manager come by and said I'll fix it so I had to sit there and wait for him to recoup my meal that I had to bring home to eat because my grandson had finished eating and I wasn't gonna make him sit there and watch me eat. So I would recommend thinking twice before going to the Texas Roadhouse. read more

Had great service great food. Great family! Great atmosphere. I'm not crazy about big booths for a crowd but at least you could seat us.

This has to be one of the worst Roadhouses I've been to . Got a table quick but the service at this location is terrible. Haven't seen a manger walking around and sat for over 10 minutes without any acknowledgment. waitresses passing by numerous times . I go to Roadhouse 6-8 times a month and love going to Roadhouses around the country and will continue .But this one in west Monroe Louisiana is one of the worst . It was only me and two tables came in behind me had their meals was finished eating and still nothing . I sat there for 45 minutes and finally decided to get up and leave. Will never return to this roadhouse again terrible service. read more

We go often because it is someplace that everyone can agree on. It's also family friendly so if you've got a three year-old and a four- you dont have sweat it. I always say that I'm gonna try something different but I usually end up with the 6 ounce sirloin garden salad with ranch dressing and a loaded sweet potato. We usually get appetizers also we've never had a complaint. The food is always been good to services always been friendly, if there was problems, I wouldn't go back. I would say it's the best chain restaurant in town. read more

Very disappointed! Only two in our party. Food took over an hour to come out. Waitress said she would get manager. Manager never came. Service slow. Only one update from waitress. It was a Wednesday afternoon. It wasn't that busy. We expected better service on a Wednesday. Everyone that came after us was getting their food before us. read more

I sat at at the bar. Chris and Anaya were super kind and helpful! The manager was also polite! I enjoyed it, will be back for sure! Aden read more

If I could put zero stars, I would. We went on 1/16/24. Was seated at 732 didn't get a glass of water until 802. Someone working had their toddler up there that was being passed around by the staff. First, the toddler was at the hostess station being passed around being fed. Multiple different servers had the child. Our glass of water was delivered by this child, it was half spilled and had slobber and food residue on the glass (have pictures) i saw a server walking with a tray of food in one hand pulling the child behind her with the other. At one time the child in a high chair by the bar by himself yelling out with people at the bar turning and looking and one person left. Next, our drinks were very late getting to us because the bartender was too busy chatting and visiting. Finally, our medium steak was rare. It was terrible! read more

Texas Roadhouse - a glass of water on a table - Steakhouses Near Me - West Monroe, Louisiana

The food was fair, hot, and clean booths. But the appetizers came last. The appetizers should come first to the table. Appetizers first, salad, main course, and desserts. Not dead last and the rest of the food eaten. read more

We came to this Texas Roadhouse after being on the road all day with our 6 month old. We sat for 20 minutes and no one came to our table. Very disappointed in the service. Someone told us to have a nice night on the way out though. I hope she has a good day. read more

Yesterday, It Took 1.5 Hours To Get Our Food Service Was Ok, Also The Steak Was Overcooked, Not Good, Never Coming Back Here Again, Going To Logan's Roadhouse Instead. read more

went there the other night and my burger was still very red. very undercooked. the only good thing about it was the rolls and my fries. also good service read more

this place is terrible. They brought our food out wrong potato wasn't cooked. My steak was a medium well there was no gravy on our chicken. Asked the manager about it. She pretty much didn't do anything about it. Just laugh. Don't go there. Those people are terrible cooks. they don't care about customer service and the manager there sucks. She wears glasses and she does not care about Customer Service or anybody there specially if you're black. read more

Always the best quality steak in town. Does have pretty long wait time which is not their fault because of the actual good food they serve. Only thing i dislike are the steak fries, they come pretty bland and unflavorfull, which is just my opinion because i just don't like steak fries but everything else is on top! read more

Wanted to leave a positive review!!! Everyone is always quick to jump on leaving a negative review but I have absolutely nothing negative to say about this place! There was a wait but it was expected as the place was packed at 5:30pm. Quickly seated, server was quick and attentive, food delivery to table was prompt. Server did great keeping up with refills and checking on us. Ordered steak and it was a lean perfectly cooked sirloin. Had veggies for sides and they were cooked to perfection as well. As busy as the place was it was not terribly loud like a lot of restaurants can be either. Thumbs up, great job, awesome experience!! Fresh Rolls were excellent as usual too!! read more

Food was great service was great and for it to be Easter I'm blown away with the speed and kindness of the staff. Will be returning! read more

Texas Roadhouse - a table full of food and drinks - Steakhouses Near Me - West Monroe, Louisiana

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If you ho. Definitely ask for Tristan. When I tell y'all this waiter was on point. He was so nice. So prompt. And went above and beyond to take care of us. My kid is extra picky and Tristan took care of that. He like Mac and cheese and fruit. So he got us oranges from the bar and my child was overjoyed. There's so much negative in the world. So when I experience exceptional service I want to compliment. Food was great as usual. But Tristan made the trip worth it all. Thanks so much!!! read more

We eat almost every Saturday night here, when we come to Monroe. on August 19th , 2023, we stopped in to eat at 4:00. they said it would be at least a 20 minute wait, which was fine. 15 minutes later we were seated. 15 minutes later a lady came by and said our waiter was tided up and would be with us , and she took out drink order. 30 minutes later our waiter came by and took our food order. Another 30 minutes went by no food. We finely saw her and flagged her down and ask if she knew when our food would be out? she said with an attitude ( I don't know) she left and never came back. WE LEFT. I guess she was having some kind of a personnel problem. We have not been back, my wife said some one should know about this. Thanks Any more questions for me E-mail charlest57@suddenlink.net 318-245-8761 read more

Not good. Not fresh. Long long wait. We've gone to Texas Road House many times but today was the worst we've ever had. Food was cold. Steak was tough. The wait was long. Our waitress was nice but the restaurant is too short staffed. read more

My experience was horrible. Instead of getting a seafood boil for Mother's Day, I chose Texas Roadhouses. We waited over an hour for our food and it was not hot. Our party was promised 30 percent off but initially I received 9 dollars of 62. 00 then the manager raised it to 16 he I informed and made it seemed like I was given enough. I'm never eating her again read more

Great service. The rolls are always hot and fresh. The steaks are also always super fresh. I like to see them on display when you walk in. I ordered a New York strip but that's not what I got (see picture). It was a filet but I didn't bother to send it back because I hadn't eaten all day and meat is meat lol. Somebody else got the bill so I didn't think to check and see what I was charged for. Aside from getting the wrong cut, the steak was good. It was a perfect medium rare and was seasoned okay. I had mashed potatoes on the side with white gravy and it was good. Also had a Caesar salad that was good and had super fresh, crunchy croutons in it. read more

Texas Roadhouse - Steakhouses Near Me - West Monroe, Louisiana

Went to TR because the ratings of other restaurants were so bad that we didn't want to even try it- and we knew this one should be good. No waiting, no line, seated right away. Server was very nice, drinks came fast, food too. Food was delicious. The shrimp, buttered corn was great, salmon was also a great choice. Ordering per app at the table because of covid/ no more printing paper menus because it was too much. Paying per app. Overall great experience after a 7 hour drive. Would always come again. read more

Texas Roadhouse - Shrimp. Garlic oil ( delicious ), buttered corn, rice - Steakhouses Near Me - West Monroe, Louisiana

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I give this particular Texas Roadhouse zero stars. I called ahead for a party of 6. While waiting, I was joking with hostess and the manager came up. She was very rude. The manager canceled our reservation and didn't tell us! We waited and waited and finally asked how much longer before we would be seated. At that point, I was told the manager had canceled our reservation. Obviously the restaurant didn't need our business but the manager cost someone a very good tip. We've been to this roadhouse many times and enjoyed it, but we will NEVER go back. There was no excuse for the manager's behavior. read more

the service was not professional and the food was sent back twice and still came out wrong. our waiter waited until after she served us to tell us that our sides could not be served because they were out and did not ask if we wanted to substitute anything else for it. the rolls were extremely hard to the point of not being able to bite into it. How ever the manager did assist us and helped us out a little bit and was very understanding and observed all of it!! read more

Steak dining options are pretty much limited in these parts and I was really glad to see this location resurrected from previous failed restaurants. Watch out Twin Cities, it looks like Texas Roadhouse is here to stay! (and has ample room for large parties, posting an occupancy load of over 300 people) The grand opening was this past week on Monday, July 27. I arrived here after the lunch rush on a Saturday afternoon. After checking in at the hostess station, I was given a pager and told it would be a 10 min wait, which was very reasonable for a busy afternoon during opening week. There were plenty of benches in the waiting area in the nice, cold A/C to pass the time and ample seating at the bar. Once seated, complimentary peanuts and fresh, oven-baked dinner rolls with honey cinnamon butter awaited us while drink and appetizer orders were taken. To my surprise, both drinks and appetizers came out quickly, which allowed me to refrain from getting too full on those addictive dinner rolls. The frozen margarita with extra Patron shot was the perfect treat to beat the summer heat. The highlight of lunch was none other than the glorious 23 oz Porterhouse T-bone steak, cooked medium and filled with meaty, grilled, juicy, flavorful goodness. Each bite was sheer perfection and the steak literally melted in my mouth. No steak sauce nor additional seasoning was needed as it had the right amount of spices. Our server, Sydney, delivered exceptional customer service and was very sweet, friendly, energetic, and personable. Despite it only being her third shift, I thought she did an amazing job and appreciate her hard work! Although the whole place was busily buzzing, she came back to refill drinks, check up on us and our food, and thus ensuring a wonderful dining experience. Normally, I am not a big fan of chain restaurants, but this Texas Roadhouse location has certainly changed my mind. I also have to give major props to the management team for properly training their staff before opening week- the entire staff's hard work and efforts shows! (Staff even wore t-shirts with the "I love my job" slogan!) I recommend dining during non-peak hours for the best "steak-cation" experience. Visit Texas Roadhouse for quality steaks and great service with a smile, howdy, and yee-haw! read more

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I haven't been here in quite some time and tonight I was reminded why. I logged an online order around 430 to pick up around 6, figuring that was plenty of time. I arrived to the restaurant around 5:50, texted I was here and they texted me back saying my order wasn't quite ready and I was early so it was fine. Around 6:15 I called because I still didn't have my food. I spoke to Brianna, I believe she said her name was in To Go who informed me my order wasn't quite ready and I asked what the hold up was and she informed me she was too busy to go check on it. I hang up. I sat in my car another 15 minutes when I got out and approached the pick up window. I got up to the window, gave her my name, she brings me my bag. I received no text telling me it was ready. I am so aggravated by this point I leave without checking my bag, huge mistake I know. I get to my Mom's who I was taking this food to... her entire meal is missing, the cactus blossom is missing the dipping sauce, it was lukewarm as was the fried pickles which tells me my order had been sitting before I went to the window, it was missing the toppings for my loaded baked potato and there were no rolls. I called from my Mom's house and spoke to Weston, I told him I had waited 45 minutes for my food and heard crickets. No apologies, no NOTHING. he says he's going to remake her steak and it will be ready by the time I arrive along with everything else I'm missing, and it was. Again, no apologies for my having to come back, no apologies for the screw up, nothing. So by the time I go back to pick all this up and go back to my mom's my food is cold as well as the cactus blossom and the fried pickles, which are no good once they are cold. We ended up trashing both appetizers because they were no longer fit to eat. I am EXTREMELY disappointed in the lack of service and I doubt I will be returning to this location. read more