I'm still trying to find the kindest words to say about this restaurant, but honestly, I can't. I have nothing against the service or the food, but the way management handled this situation was extremely disappointing. My friends and I came here to celebrate my best friend's bachelorette party. We initially tried calling to make a reservation, but we were told to book through their website, which we did a few days in advance. Before arriving at the restaurant, the friend who made the reservation called before 9 PM to let them know that we would be arriving later than expected. I also tried calling to let them know we were running late. These were multiple phone calls, and no one answered. Mind you, both of us work in hospitality, so we understand that there is typically a grace period for reservations. When we arrived at the restaurant, we were greeted by one of the servers, who informed us that they had already closed at 9 PM. The server also told us that the manager had tried to contact us before our reservation to let us know that they closed that early. However, we did not receive any phone calls, emails, or other communication whatsoever.
When we asked to speak with a manager, the server told us that the manager had already left at 6 PM. After a long back and forth about the situation, we asked the server if we could at least get a drink from the bar. He told us, "You guys can ask the bartender." Honestly, as someone who also works in the industry, having a guest ask the bartender themselves whether they can still order a drink is incredibly unprofessional. There should be better communication and ownership from management and the staff in situations like this. After doing some digging, I found out that their hours had been changed to 9 PM about nine months ago.
This brings me to a few questions:
1. Why hasn't the website been updated properly, and why were we even able to book a 9 PM reservation if the restaurant closes at 9 PM?
2. After a reservation is made, shouldn't guests be notified immediately if the restaurant's operating hours have changed?
3. Why should I have to search through a social media post from nine months ago to find out that the restaurant changed its hours?
I'm not even looking for anything from the restaurant by writing this review. I simply want to bring awareness to anyone who doesn't live in the area and is planning to visit.
I work at a high-end restaurant in Beverly Hills, so I understand the standards and expectations that come with hospitality. Mistakes happen, but it's how you communicate and handle those mistakes that makes the difference.
Please do better. read more