Worst customer service ever. They refuse to do curbside pickup even though you can order for curbside and then they hang up on you when you call. I called four times and got hung up on all four times (put on hold then hung up with no communication that the person was even transferring me or putting me on hold). Just rude! read more

Logan's was busy for a Thursday night. There was a 10 to 15-minute wait for a table. Logan's is a casual throw your peanut shells on the floor dining atmosphere. Our server was the best part of our experience. He was friendly and prompt and fixed mistakes quickly. We started our evening by ordering two top-shelf Ritas on the rocks. They were flavorless and watered down. Each dinner entree comes with a free basket of hot bread rolls. They came out right before our main courses, and they were the only part of the meal my colleague enjoyed. The mains (salmon and steak) were overcooked, dry, and flavorless. They messed up my side order and gave me the baked sweet potato, instead of the fries. Our server quickly solved this. The fries were at least somewhat tasty. read more

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Have always loved Logan's. Food is a hit and miss l. Sometimes it's good other times was not very good. We have had the same waiter the last few times and he has been great! read more

I went once and it wasn't great. Figured it was a bad day. Decided to give it another shot. And I will never return to this location, or perhaps any location for that matter. I went here with family. Got the chicken bites appetizer. And I had to stop my grandmother from eating the chicken because it was RAW. Still pink. I got a ribeye with shrimp, corn, and house salad with ranch. Poured ranch onto my salad and tossed it around to mix it. Then I see a bug crawling to the top of my salad. Nope. Will never take my family there again. I felt so bad for our waitress because she was so kind to us, and we know the poor quality of food isn't her fault. read more

This was nasty and it's so disappointing, as Logan's was my favorite place growing up. I haven't seen a location in forever and I get why. The food didn't used to taste like this. The mashed potatoes were POTATO FLAKES! The chicken fried steak and chicken tasted like it had been under a heat lamp, wasn't fresh or crispy at all. Even the damn rolls were stale. This is like cafeteria food, yet they're charging real steakhouse prices. Shameful. Only getting two stars due to my parents liking their salads. read more

April is the worst server. She intentionally was rude and messed up my tables orders. I could tell she was picking on us the whole time compared to the other tables. Everything took forever. When we got our ticket she told my boyfriend "I hope your personality gets better, I don't know why you keep coming here, we don't want you here" obviously didn't care that she was still on the clock. Her manager Keoki Anderson backed her up completely and walked away when we tried to ask for his managers information. We had to get the kitchen manager to come out and give us the info. Their higher ups will hear from us very soon! read more

Logan's Roadhouse - All of our plates and cups just sat there the whole time - American Near Me - Buda, Texas

Steak tasted like it was cooked over gas, I'm not big on chains and this place reminded of why.

The service we received was extremely disappointing. Our server, Isabella, took 20 minutes to come to our table, even after I had to go back to the hostess and ask for her. She had an attitude, interrupted me, and spoke over me when she finally arrived. Despite waiting for so long, we went ahead and ordered our drinks, appetizer, and dinner. I asked for sweet tea with lemon, but she brought me unsweet tea with lime. When I asked for lemon, she refused and claimed that there was no difference between lemons and limes. She never brought us water or bread, and when she finally brought our salads, one had the wrong dressing. She took it away and gave it to another table, then gave us the salad from that table. She disappeared for a long time and didn't refill our drinks. When the food arrived, my son's steak looked unappetizing and tasted terrible. We were ready to leave at that point. I never received the lemons for my tea, which I also wanted for my shrimp and fish. Every other person in the restaurant had lemon except for me. When I asked for a refill of tea with lemon, she brought me another glass with lime. I don't understand why it was so difficult to get lemons when other tables had a plate full of them. One even fell on the floor as Isabella walked by, and when I showed her what a lemon was, she just laughed. When she finally came back to our table, we asked for the check. She brought me a fresh glass of tea with three lemons and smirked. We noticed that two other tables were also complaining about her to the manager, so it was clear that her behavior and service were consistently poor. There was a long line of people waiting to be seated as we left, so I chose not to ask for the manager and instead leave a review. Isabella was the worst server I've ever encountered, and her lack of awareness and care was unacceptable. Please consider choosing better staff to represent your restaurant, as this was a truly terrible experience. The steak was the worst we've ever had, and the salmon was overcooked. I will not be returning. read more

Kyahl was awesome!! Very respectful and attentive. We hadn't eaten here in a long time, but definitely worth it. Food was great, service was greater. Thanks Kyahl!! read more

Restrooms are filthy and look like they haven't been cleaned in months! Balls of hair on the floor and in the drain on the floor, wonder if the kitchen is cleaner? Steak was over cooked and tough, fried mushrooms were so greasy first and last time coming here. read more

Many years ago we tried Logan's several times and didn't like the food at all. My sister and I went yesterday to give it another try. We are glad we went! The food and service were awesome and we will definitely be going back again. Kelvin was our waiter and he was great!! Very friendly and attentive to our needs. We were also approached by Brittany (the manager) and she was super friendly and wanted to make sure we had everything we needed. read more

Have been here numerous times with the place half full/half empty, however you want to say it, and service is painfully slow. HOWEVER, we went on Valentine's day, and were surprised to see the place jumping! Jam packed, several managers walking around asking how our food was,(2 stopped by our table during our meal), and the food came out hot and within a reasonable amount of wait time. Our server did seem overwhelmed, but we still got what we needed (bread and drink refills). Food is good, but generally as a rule, the service is just to darn slow, so if you want to go during work lunch, DON'T! You'll be late getting back to work. read more

First off, our server Sergio was awesome! We ordered the salmon topped with grilled shrimp. He advised us to lighten the seasonings - fantastic idea! The fish was cooked perfectly and was a very generous portion. The food was reasonable as well as the beer. All in all a great experience! read more

Service was excellent. Good food, clean and fast service. Definitely recommend. Friendly staff.

Pretty good and this was our first time eating here. The rolls are so soft, warm, and delicious. My hubby wanted some sweet butter like them other place' but it was great. Ordered a chicken fried chicken and baked potato, hubby ordered a Ribeye 'medium'. The service was prompt and the food was delicious. I was skeptical because of the revIews Posted here, but we enjoyed it. The CFC was 2 5 oz chicken breasts (hand battered when ordered and was plenty of food, I didn't even touch the second breast. My husband said the Ribeye was moist and delicious. Loved it read more

Had to walk out. The tables had months of filth built up on them. They might have brushed them off, but just plain nasty. Also, a large amount of yelling erupted when we walked in. Won't be back. Stay away. read more

We got there at 9pm and we're told we wouldn't get any bread because the bread oven was done for the day. Why would you stop making one of your things you are known for more than an hour before closing??? Then we ordered our food and got Ceasars salads that were basically just lettuce. No croutons or anything. The server was nice enough but seemed either lazy or new. Guess it's good that they opened Willie's in Kyle. We won't be back. Will drive the extra distance to Roadhouse if I am dying for the experience. #sad # baddinning read more

Canned green beans, frozen broccoli, and box Mac and cheese. Don't go here Service is great. The food isn't. read more

The experience was awful Attention: not so good, they basically want us to leave ASAP but the place was 1/2 empty and about 2 hours from closing. Light: clear Music: low Food and beverage: House wine was a merlot but the staff didn't have any sort of idea about it. Steaks (rib-eye and fillet) were bad (High in salt, excessive fat/connective tissue and indifferently cooked) potatoes bad, only the asparagus was decent. For the appetizer we ordered fried zucchini and potato skins and both had bad flavor and unpleasant texture Portion size : good Happy hour PRICE: ~$5 Overall price: high - actually extremely high for the poor quality Opportunity to improve: staff & Menu / need to born again!!! read more

*Update we called the phone number offered, and left several messages. No response. Thanks for wasting my time. Still bad. The ac dripped onto our table, so we let our waiter know, and we moved. Since no manager was present, I watched the hostess prep the table for another customer. Wrong drink, but that's ok bc the glass was chipped. My eighteen dollar steak was overcooked. Surprisingly, you can overlook a potato; i had no idea that was possible. Server didn't check in during our meal since his phone call out front was more important, and I guess it made home forget to wash his hands. At least we got the check so we could get the heck out of this awful p read more

If you're thinking of stopping by Logan's Roadhouse in San Antonio, Texas, do yourself a favor and keep driving. My recent visit was so awful, I'm convinced I was being pranked. This place is like a crash course in how *not* to run a restaurant. Imagine a rundown roadhouse with dim, flickering lights that somehow make everything look worse. The floors were sticky, and the tables had a strange film on them, as if they'd been absorbing layers of spilled drinks and bad decisions for years. The entire place smelled like a stale combination of old fry oil and musty peanut shells--honestly, I nearly lost my appetite just walking in. Service? Nonexistent. I waited forever just to be acknowledged, and when a server finally dragged themselves over, they looked like they'd rather be anywhere else. I tried asking a question about the menu, and all I got was a blank stare before they wandered off for another 20 minutes. Then came the food disaster. If you think you know what a bad steak tastes like, you don't--at least not until you've had one at Logan's. My steak was somehow cold, dry, and tough all at once, seasoned with what tasted like a sad sprinkle of old table salt. I also made the mistake of ordering sides: the mashed potatoes were lumpy in all the wrong ways, the mac and cheese was bland and congealed, and the steamed broccoli was somehow both soggy and burnt. Honestly, I wouldn't even serve this food to my worst enemy's dog. Everything about this place feels dirty, depressing, and neglected. Avoid it at all costs. read more

Who makes a steak with no salt or pepper. I ordered the surf and turf and the 6 oz was completely inedible. No seasoning and the toughest meat I have ever had the misfortune to eat. I used to love Logan's but I have no intention of ever getting food again! read more

Logan's Roadhouse - American Near Me - Buda, Texas

Went there for early dinner 7/21/2022. Ordered the Salmon on potatoes topped with shrimp and cream spinach. Service from our waitress was extremely slow, don't even ask for a refill on your drive. Food arrived only slightly warm obviously been sitting for sometime after preparations. Couple who also had our waitress and came in right after us had yet to be served. I would not recommend this Logan's. read more

The Buda location is the best in the chain! I ordered Ribeye cooked "medium" Very few places can ever get it right, but, their steak was spot on perfect! I usually end up drowning any steak in A1, but I didn't have use one drop of the steak sauce! every bite was tasty! The best steak I've had in a very long time, I would love to know what they season with. And my broccoli was steamed exactly enough, I wish I lived in the area instead of two hours away, I'd eat there more often for sure. read more

Server was inattentive. Wait time between salad and entree was 35 min. Drink replenishment was not performed until AFTER meal was complete. MOD was not accomodating. Aug 1 6:15-7:15 pm. read more

I used to go to the Logan's on Stassney quite often and it was pretty much what I expected each time. Nothing spectacular, but consistent good food and service. I decided to go to the Buda location today and was disappointed with almost every aspect. Immediately upon arrival, every staff member that we interacted with really did not seem to want to be there to the point where I felt like I was inconveniencing them with my presence. Next disappointment was a hygiene issue with the cutlery being dirty. Not just smudges or anything like that, but dried food. Then came the food itself. For a chain whose menu features steak pretty heavily, the ribeye I ordered was more fat than anything else. The quality of the cut was extremely poor. The upsides were that our waitress was super friendly and attentive, and the steak was cooked as ordered (med-rare) which is something which seems like other locations can't get quite right. Disappointing overall and likely won't have a return visit. read more

"Embers smoked BBQ" or Logan's roadhouse. This is an absolute joke. This is supposed to be on a bun, with onions and Jalapeños. This came on ONE piece of bread, with none of the sides except pickles thrown in the box exactly like the photo shows. Previously ordering from here has always been bad but never this bad. Do better. Will not be ordering food from here ever again. read more

Logan's Roadhouse - Pulled pork "sandwich" - American Near Me - Buda, Texas

Terrible service. My girlfriend and I were seated and it took mins to even get our drinks. We ordered our food and waited almost 30 plus mins and didn't even get our food. We left. The place was not packed at all. read more

I've come here often and usually leave semi satisfied but last night was the worst experience I've ever had dining out. First, we waited over 15 minutes to get our drinks so long that the margarita came out before the sodas. Now we were never asked how our food was. We never got refills. I ordered the prime rib medium rare it came out well done. I told the manager, got a new one 20 minutes later, and very rare. What was done to make sure we had a better experience? Nothing at all but a rushed check. Never will we come back. Which is sad because we used this restaurant as a family spot regularly. Update: Came back, had to try it again for the convince factor. Again disappointed. Oh and I was. Contacted through message and nothing was done. Okay back to the re-encounter, well the wait was short, seated fast, got the apps fast, but waited about 24 minutes for two stakes and a sandwich, and this was 24 minutes after the app. Ordered NY strip medium rare. Came out cold and rare. Asked to cook it more took 11 minutes to come back out and over cooked. Told the manager and her best to do for me was asked if I don't want it. Never came back out. read more

Logan's Roadhouse - I'm just upset at this service. - American Near Me - Buda, Texas

I decided to come back again. Service was much better. I had the prime rib and it was delicious. Thank you Holly and Nabor. read more

WORST to-go service ...I should have learned from my first experience of a to-go order gone wrong. 2nd chance was even worse....can't get the manager to explain our situation. Order was incomplete EVEN though we paid for it. My Signature Steak Salad had meat so tough you could have choked on it... I will NEVER EVER give this place another chance. Hope this review helps someone in the future. read more

Came here tonight to try Logan's for the first time. With only a 5 minute wait you would think the service would be quicker than the experience we got. The waitress walking past us multiple times before even asking for our drink order, tending to her larger tables. 15 minutes later we got drinks and an appetizer. After ordering our food right away we waited 50 minutes for our dinner, which never came. The waitress did not come over once during this time to clear our table or fill our drink, or to even update us on why the food was taking so long. When we told her to cancel our order after being there for an hour, she charged us for the appetizer and had nothing to say. First and last time going to Logan's. Wish I could post a picture but we never got our food ( and the mozzarella sticks we ordered were undercooked.) No manager came over, horrible service. The waitress might've been able to get her eyelashes gaps filled more often if she gave better service. A waste of time, never again. read more

Waited an hour and half for them to tell us our food was never entered. Waited another 30 min for tit to come out only to take it home. All we got was a sorry. Never again coming to this shit hole read more

Went in for lunch after shopping at Cabelas. I wanted to order the 6oz sirloin with broccoli and a salad. Waitress says they're out of broccoli and a few other sides. So i order the salad and sweet potato fries with the steak. I eat half my salad when the steak comes out and the person that brought the steak tried to take the salad. I pull it away and tell her I'm not done. Smh. Finish the salad and cut into the steak. No flavor at all, just a few pepper flakes. A waitress walks by and i ask her for some a1 and Tabasco. They're out of Tabasco but do I want the a1? Nope. Geez. Had a vegetarian dinner. I just the steak on the plate. The original waitress came to get the plates and drop off the check. She sees the steak was barely touched and never asks why it wasn't eaten. I gave 2 stars because at least the sp fries were good. Never will we go back. read more

Logan's Roadhouse - This was a 6oz sirloin that i took 1 bite of. No flavor at all. I guess they were out of seasoning too. - American Near Me - Buda, Texas

My husband and I where craving BBQ in Buda and after trying to go to some places at 3 that didn't open till 5 (we always try to support small local businesses) we reluctantly went to Logan's. Omg I didn't know you could get that good of BBQ at a chain. It was delicious quick. And the Server Kevin is the best server I think we've ever had in our time on this planet. We will be coming back again and again. read more

Logan's Roadhouse - American Near Me - Buda, Texas

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We were a little disappointed today. This used to be one of our favorite restaurant chains to go to as a family. The service was always awesome and the food was always delicious. I'm not sure what's changed... I ordered my steak medium and it came well done. My mom said her salmon was also really dry and our waiter seemed very new or untrained, not really sure what was going on there. It was just meh. Not bad! Just...not great! read more

Logan's Roadhouse - American Near Me - Buda, Texas

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(LOWER YOUR SODIUM CONTENT) I can't understand how you pay $57.00 for three meals that can't even be consumed due to the sodium content of the food that is coming out of that kitchen. I am beyond underwhelmed at best to the lack of care that this company could dull out some (food) that could kill someone who has high blood pressure in one meal. They should be ashamed of themselves for giving such poor excuses that they pass off as consumable. Heed my warning. That if you wish to have an immediate headache from simply eating, this is the place for you. If you want to actually taste the food, go somewhere that the cooks actually care what they are putting out of the kitchen instead of this place. What my family and I had hoped to have as a nice dinner ( we ordered two orders of the teriyaki chicken, and one chicken fried steak) has turned into utter dissappointment. Not only the food was ill prepared Apparently the staff as well, as they had seem to not know what an online order was nor how to answer a phone either. Definitely two thumbs down and will never be returning again. read more

The service here just keeps back sliding and is worse and slower every time we go. I had to add it to the no go list after our visit tonight. The food is always fine but nothing to write home about. read more

Logan's Roadhouse - Steak - American Near Me - Buda, Texas

Negative 1 star...I have never seen a place with the worst customer service skills starting with the manager Rasheed to the bartenders. They worry more about serving and giving free beer away to the regulars than real paying customers who actually order food and spend money. They are extremely rude and the food is substandard, unfortunately not too many choices in Buda, but I will be finding a new place!!! Avoid if you can...not worth the aggravation!!! read more

Prior to moving back to Texas last year it had been years since I was last in a Logan's steak house. I used to love going to Logan's. That all changed after my last visit to the Buda location. My wife went in a few weeks ago and the entire experience was awful. we were seated next to a couple that appeared to be pretty drunk or stoned. It was 3 p.m. The man sitting next to us passed out and his head actually smacked into his meal. He didn't budge. He snored but didn't move. His partner seemed unconcerned. My wife wanted to stay. Our meal came and it was cold. My steak was rare and I asked for medium. I figure it's never a good idea to send food back, so I let it go. We were celebrating a special day for my wife and I didn't want to spoil it for her. She later told me her order wasn't correct either. So we ate and tried to make the best of it. About ten minutes into the meal, the couple next to us left and another waitress started setting up for a large party. She started moving tables by pulling them across the floor and making loud scraping noises. I've never had a poker face and the young lady could tell i wasn't happy with the noise. Her response? she kept it going for about five minutes and she looked at me like I was the problem. She went so far as to bring a male employee over who looked at me like he wanted to kick my ass. But moving forward. I used a credit card to pay for the meal. I only used it at Logan's on that day and not at all the week before. It had been at least six weeks since I last used the card in a restaurant. I gave it to a Logan's employee when it was time to settle up. When I awoke the next morning, I had a fraud alert from Citibank. A few actually. The largest was for $739. To recap: this was probably the worst restaurant experience I've ever had And my wife and I will never eat at a Logan's again. read more