Loft has been in this location for years. They always have a nice selection of clothes and a variety of sizes. This visit was to return an online order. The wait was extremely long, well over 15 minutes. There was no acknowledgment of the wait. They were with another customer, however could have been more efficient. read more

I wasn't sure if the staff were customers or staff members. Most wore sweatpants and sweatshirts with no makeup and their hair a hot mess. When I asked where to find a shirt, they would point to a direction in the store. They lacked the willingness to provide customer service and to look presentable. read more

So hear me out... I work from home... it's pretty much the greatest thing ever, but my social and hygienic skills have definitely taken a hit because of it. Sometimes I can go a few days without leaving my house and sometimes it feels like I've been cooped up so long that I have to use pinterest as a reference for the kind of clothing normal people are wearing so I can get back into the groove of wearing pants and something other than a sports bra. On this particular day, I went pretty straight and simple, no frills, no make-up, but I did brush my hair only to put it right back up into one of those buns that looks pretty similar to a floppy ball sack... my signature every-day doo. I was in the area to pay a ticket I'd gotten from Arlington Heights and decided to take advantage of the fact that I'd already had non-elastic band pants on by working from a nearby cafe so I could remember what it's like to have people around and not just sit alone and talk to myself, a few cats and a bamboo plant all day long. Anyway, I popped in to Ann Taylor Loft after calling in some take-out Thai food across the street for lunch/dinner, with the hopes of finding a dress to wear to an upcoming casual wedding I was attending. I walked in and the of the 3-4 sales people working that day who looked directly at me (as if I was interrupting) and then directly through me, no one said a damn thing. Just stared at me blankly with no welcome, no smile, no nothing... it was so quiet, I could practically hear their eyelids smacking. It seemed like they were going out of their way to avoid me or any kind of direct eye contact, and instead snickered amongst themselves as I walked around. I mean, I didn't even look half as homeless as I normally do, so it really kind of pissed me off that I'd gone through all the trouble to wear something with a waistband AND brush my hair only to be treated like a stumble-bum. During my short time there, another customer entered who was quite a bit preppier than myself, and I'm just gonna go ahead and say that she probably had access to a lot more payola than I do. Anyway the women greeted her with big smiles and even offered to help should she need anything. WTF? I kind of wanted to pull a pretty woman and whip out a crumbled up wad of dollars bills and yammer something about them working on commission, but decided to hold off on that since I'm about 98% sure Ann Taylor employees don't work on any sort of commission and also because I needed all my crumpled up dollars to pay for that Thai food I was waiting on. I needed a plan B. I was only there for a few minutes, and I did see a few items that I thought might work for the purpose, but the women were so obviously going out of their way to make sure I wasn't welcome that I put the sh*t back down, then left and decided that I'd give 'em the old Fleetwood Mac treatment and add this my "never going back again" list. I could understand if maybe it were Neiman Marcus, of which I have no business stepping foot in, but this is Ann Taylor loft. It's like the Arden B of middle-aged, middle-of-the-road people. There's a chain of command and I'm not trying to be a dick, but these b*tches need to check themselves. I probably wouldn't even have written them a review, or at least just wrote them a 3-star review if they'd at least done the courtesy of being universally bitchy, but that I was singled out and given the leper colony treatment while another was welcomed with open arms, well... Ann Taylor AH, you're pretty much dead to me. read more

LOFT - Women's Clothing Near Me - Arlington Heights, Illinois

I LOVE the products here but the staff is hit-or-miss. There's almost never anyone standing at the counter when you're ready to check out. As a rule, I never come here expecting to make a quick purchase--I know that I'll get slowed down anytime I have to rely on the staff. read more

The most distasteful experience I've had at a clothing store. I came here right after catching a movie with friends, and was still holding a cup of soda. I was ready to spend some money on clothes until I realized that all the workers cared about was my soda. They didn't take my eyes off me during my entire time there as if I was going to steal something or pour my soda all over their $30 tank tops. Needless to say, I left soon thereafter because I enjoy shopping in pleasant atmospheres. read more

A great little Loft, tucked in the corner of a cute, teeny shopping center in downtown Arlington Heights. Surrounded by a movie theater, Bath & Body Works, a California Pizza Kitchen, among other stores, it's in a great area to hit a few stores at once. The parking lot is a little small, but there is underground and street parking. The employees have always been friendly, and while the store is small, they have a lot of stock and most of the best items that Loft puts on the floor during the season. read more

I"d never gone to this store before but was waiting for a friend to meet up for dinner so I thought I'd browse around the shops in the area. I immediately fell in love with their selection! They have super cute blouses and cardigans, perfect for work or even a casual date night! Not to mention they had a great sale going on! Needless to say, I walked out of there with bags full of cute things at a great deal! I also liked the fact that the sales girls weren't on top of me and I was able to browse without being bothered to the point of leaving without anything. They were attentive but not overbearing, which is perfect! read more

I have frequently shopped here. Every single time I have walked in no one bothered to say hello or even ask if I needed help. When I checked out- I get the usual did you find everything ok....I always bite my lip and think I probably would have purchased more if someone would have bothered to acknowledge me. read more

I've gone here dozens of times and have shopped at LOFT stores for over 15 years. EVERY time I go here, I get ignored (I think purposely) by the sales people while I hear them greeting other shoppers and asking them if I need help. Also EVERY time, a worker comes in the fitting room while I'm in there and asks every customer if they're fine and need any assistance yet ignores me. And once again of course it happened this last time. I get anxiety every time before going to this store, knowing this will happen. Rude for workers to be selective in who they help. I think this is based on appearances, I am not white and look young (they think I don't have any money, so don't want to bother with me??). Whatever the reason, there is no good reason to do that, snobby and unprofessional. read more

Staff is rude. Love the clothes but hate this location. I live in the neighborhood and in all of the years I've frequented this store, I've rarely encountered a friendly employee. I always wonder why I continue to stop in and spend money here, but the visit I had a few days ago sealed the deal. On the upside, when I left Loft, I walked over to the new store, Marcus, across from Sweet T's, and the employees there were incredibly helpful, friendly, and an absolute delight to shop with. It's pricier than Loft, but a much more pleasant shopping experience, so it's worth it! I would much rather spend my time and money there than with the miserable old ladies working at Loft who mistakenly think they're better than everyone else. read more

I have shopped here many times and have always had good experiences. I have gone in there dressed like a slob with frizzy hair and my tattoos showing, and the staff was still helpful and friendly to me. Seeing the other reviews about attitude issues, I'm not sure if I've lucked out with the nicer employees or if they've improved. This place can be a lifesaver if you need business professional clothes or cute, classy casual clothes. I only wish that they had a little more stock. Sometimes it feels picked over and everything left is a size 2 or small. I have lucked out big time with their sale rack, and there are often additional percentages off or promotions. read more

I love shopping at loft but this place might have the WORST customer service ever...second only maybe to the loft at Algonquin commons. I could give detailed accounts of my poor shopping experiences here ( that still result in me spending 200-300 dollars each time) but I won't. I just shop at express more often now and try to avoid loft. Like c'mon seriously? Employees only work there for the discount and have no interest in helping customers. Get better employees without the attitude. read more

I love shopping here and get many compliments on their clothes! However, the employees do have an attitude, with the exception of two: a brunette with short hair and a younger guy. The rest act like you aren't even in the store. I have spent hundreds of dollars at a time, and it doesn't matter. Get more employees like the two mentioned! If a customer is willing to spend, get helping staff! read more

5 stars overall. Fantastic staff!!! They will assist me in selecting an outfit and give me their thoughts and ideas. This location has a great selection, specifically for petite sizes. They always have everything out on the floor as soon as they get it in and the store is very organized. The only negative is the parking HOWEVER, if you park underground you can take the stairs right to the front of the store! read more

I absolutely love this store, a mix of cute and classy styles, amazing fabrics and great fitting clothing. Love the sales at this store and absolutely adore the location, located in the cute Arlington Heights downtown district. read more

a long time ago, when I was slim and financially well-fixed, I was visiting your store with the intention of spending some serious money. I was a visitor from a tropical climate, and you had cruise wear to die for. unfortunately, my luggage was lost in transit. this included my winter hat,, coat, boots, scarves, etc. I will add that the climate was way below zero.. to tide me over, until my luggage could be found, I borrowed old, old stuff from my aunt who was a lady of very modest means and quite overweight, believe me, at the time I was very grateful to get it. I walked in to your store, and I had no doubt about my appearance being as far as possible from the epitome of sartorial elegance. I admit I looked quite shabby. as I was browsing the racks,. a sales person approached me and told me the following: : ma'am, this is a very upscale establishment, and I am certain that you will not find anything here that you can use. not being confrontational, I meekly left.. every time I pass your store I think of this incident.. I am sorry I did not tell her off. the snub she gave me has rankled for many years, reading the reviews, I see that nothing has changed, that is too bad. however,. since I am no longer young, no longer rich, and no longer thin, I won't be walking in to your store again. but, I got it off my chest and now feel much better. thank you. read more

I'm going with the majority of the reviews for Loft in Arlington Heights ...not once did a sales clerk approach me & ask if I needed help...while I don't like to be pressured, I expect to be acknowledged with a "hello" especially if I'm going to be spending money.....sure, the clothes are super cute but you know the cliche, ugly on the inside, ugly on the outside...I won't be stepping foot into this location again...I get more attention shopping online by myself...shame on you ... read more

Every time I go in to this Ann Taylor LOFT I appear to be invisible to the staff. There has been one petite brunette employee who has worked there for years and she is the only one who is always friendly and offers assistance and kindness. Not sure what is wrong with the rest of the staff. I have gone in there at least every other month for years and I am sick of it! I do not know who they think they are its not Neiman's......where ironically I have Never been ignored. Hope the staff w/ the exclusion of the one nice staff member get their noses out of the air read more