Well I didn't get Eugene, so maybe that's why my experience wasn't as great as everyone else's. We…read moreneeded an emergency locksmith to get us into our place after we locked ourselves out. The star is for the guy showing up on time on a Sunday night, and for getting us in our home (although if I could give zero stars, I would). It cost us around $175 and after we were in the house, he asked us for payment in cash. We don't carry cash. He wouldn't take a credit card (despite them advertising as credit card friendly), so we paid with a check. However, the locksmith had no idea what he was doing. Our lock AND door are totally busted, broken, in pieces. We had to give up a day of work (since we didn't have a way to lock the house) so the technician could come back Monday night and fix the lock, only for him to tell us he had the wrong size lock with him and wouldn't be able to fix and replace it. He had no idea *how* to fix it, even though he's the one who broke it. On Tuesday, he was supposed to come over in the morning to try again, but called us to ask if we could ask our office if they have replacement locks he could use since he didn't have the correct part. We had already explained to him on Sunday that no, they don't, this is not an apartment complex but an owned condo. They don't carry locks, we don't have a maintenance office. That's why we're calling a locksmith. He said he could not help us. We ended up calling a different locksmith company to see if they could help fix the damage done by this company, because J&M's technician didn't have the parts to fix what he broke. Plus, he asked us to call someone else to find the lock. According to the new company, there are pieces missing and broken, and they made so many errors that we need a specialty lock ordered. Now I have to keep spending money to fix what they damaged. We called J&M on Tuesday to explain the damage that was done and ask for a refund and/or damage reimbursement since they directly caused the unnecessary damage to our door. We sent photos of the damage, per their request. We called them twice and both times they said they'd call us back - they didn't. We called again, they didn't answer. We called twice on Wednesday, they still didn't answer. We sent a text on Wednesday asking them to call us back, and they finally texted us back saying they wouldn't do a refund because we didn't contact their office - even though we had been in touch with their employee directly. Their employee said they didn't have the parts, the reason we had to contact another company was because they didn't have the parts. And yet their reason for not giving us a refund is that we should have contacted their other technicians? NEVER do business here. Ever. This was beyond poor customer service, it was a never-ending nightmare. I even filed a complaint with the BBB, which the company ignored (this action can be found on the BBB website).

Eugene was punctual, reliable, courteous and reasonably priced to unlock my car door…read more I would recommend him to anyone needing auto-locksmithing

Eric is amazing. Super friendly, professional, efficient and fair. He re-keyed our entire home and…read moreeven made the extra effort to help even after he was done by providing additional house keys when some were lost. Exceptional service.

Great service and fast! Eric was awesome. Called the same day and got service done and a great…read morereasonable price!!

Very professional and responsive. Great price, beat the nearest competitor by almost $300 less…read more Even when there was an additional issue after he made me a new key, he went out of his way to meet me and get it resolved quickly. When he initially met with me he also went out of his way to try and use the car key that I had initially, but accidently dropped and broke into pieces. Call Ben, he will get you taken care of regardless of what key assistance you need.

I called key4less to have a tech. come out to remove and replace the lock on my file cabinet. They…read moreadvised me they could not do it, but they said they would send out their guy who does that time of work. The guy from R&M locksmith called and requested a copy of my file cabinet lock. I sent him the picture and said he would be there in 30 minutes. Instead of telling me he couldn't do the job I requested so I could try another company. He arrived and said he could only drill the lock off, but not replace it. So I stated I would pay the trip charge. He ended up using a slim Jim to force my top drawer open, but I won't be able to close it. Bottom line, I feel he shouldn't taken the call, knowing that he could not complete the job I requested. What a ripoff. I blame key4less because he referred him for a job he could not do. Be careful not to accept any of their referrals. If they can't do the job, hangup and findsomebody else, because $226 is alot to pay, when it didn't get the job requested done. Rating of 0 stars!!!

I highly recommend Best Pro Locksmith - Sandy Springs location! I had my new house rekeyed and the…read moredid a great job. They have excellent prices, they show up on time, and they do what they said they would do at the price quoted! They know what they are doing and they are fast professional workers...not wasting your time. They also fixed a door handle that I did not know how to fix at no charge. I will use them for all my future lock needs.

Quick response to call and appointment made. On time and…read moredid a fantastic job! Thought the fee was reasonable. Would recommend this locksmith to all!

Hunter was accommodating of my schedule, fast and all for a good price. Would definitely use him…read moreagain.

Both of my keys had broken and I contacted ISS about 9:30 am. They came right to me at around 2:30…read morepm. Ishay was prompt, polite, kind and super quick!! He gave me a great price for two new keys and was done in less than 30 minutes!! Highly recommended!!

Excellent service! They arrived quickly, were professional and friendly, and solved the problem in…read moreno time. Very fair pricing and great communication.

I have tried several mobile locksmith services in the Atlanta (buckhead ) area and unfortunately…read morewas let down by another company locksmith pros 404.236.6817. The worst customer service ever and left me 3 hours without knowing where my tech was given one price then when the shift changed was given a price $30 more than quoted and called looking for my tech and then told by the call center that the tech wasn't coming because he could go somewhere else to just unlock a door for $130 not program a key. Do not use that company!! However this company is hands down the most courteous and helpful service!!!Guys come in uniform with a truck equipped with every key possible. I called after locating on yelp and a tech arrived within 15 mins. You are quoted before any work is performed. My tech Shar came in analyzed my car because a new key program was needed. He looked at the part and automatically knew what the problem was. Ultimately I have to take my car to the dealer but Shar was able to assist for one hour trying everything possible! He knew exactly what I could tell my dealership . Asked for registration and id's to match my car( as the other company did not) super professional and did not try to haggle the price, I highly recommend this company and especially Shar!!

I called Fast Atlanta locksmith last night. Rovik showed up…read morein 30 minutes he was polite and pleasant to work with. After he unlocked my car he charged me a very reasonable price and I was on my way back to Baltimore. Thank you very much!

Caffey 24/7 Locksmith may not be the most reliable option for locksmith services. The damage caused…read moreto my van's doors and the attitude displayed by Mr. Caffey is concerning. A more careful and professional approach would be expected, especially when dealing with delicate situations like unlocking vehicle doors. It's important to choose a locksmith company with a reputation for professionalism and integrity. A hard lesson has been learned from this horrible experience. Calling a number that was received from searching for a locksmith in Decatur. In return, they sent out Mr. Caffey. He's been very disrespectful and uncaring about the damages he created to my van. When calling to complain about his services. Mr. Caffey pretended to be the 1st Company's resolution department. He assured me all would be taken care of. Receiving a personal email that He's never responded back to has been very frustrating.  Please, Please, please find a kind, caring, professional  Locksmith and Mr. Caffey 24/7 Locksmith is definitely not the one to choose. His services are not up to a minimum standard needed to have reoccurring clients. Definitely lacks customer service skills with compassion for others' property.

Highly recommend Caffeys 24hr locksmith!! The guy I spoke to was very polite and arrived within 15…read moremin of me calling. Unfortunately, I told him the wrong lock but he was so kind and patient with me! He even took the time to explain to me the difference between the two locks and the skill that was required to unlock a deadbolt and the risk of damage. Very transparent, kind and patient and would highly recommend a 1000x over. Now that I think about it, I didn't get his name but did offer him some pound cake bc I was so impressed with his gentle nature and professionalism.