Well I didn't get Eugene, so maybe that's why my experience wasn't as great as everyone else's. We needed an emergency locksmith to get us into our place after we locked ourselves out. The star is for the guy showing up on time on a Sunday night, and for getting us in our home (although if I could give zero stars, I would). It cost us around $175 and after we were in the house, he asked us for payment in cash. We don't carry cash. He wouldn't take a credit card (despite them advertising as credit card friendly), so we paid with a check. However, the locksmith had no idea what he was doing. Our lock AND door are totally busted, broken, in pieces. We had to give up a day of work (since we didn't have a way to lock the house) so the technician could come back Monday night and fix the lock, only for him to tell us he had the wrong size lock with him and wouldn't be able to fix and replace it. He had no idea *how* to fix it, even though he's the one who broke it. On Tuesday, he was supposed to come over in the morning to try again, but called us to ask if we could ask our office if they have replacement locks he could use since he didn't have the correct part. We had already explained to him on Sunday that no, they don't, this is not an apartment complex but an owned condo. They don't carry locks, we don't have a maintenance office. That's why we're calling a locksmith. He said he could not help us. We ended up calling a different locksmith company to see if they could help fix the damage done by this company, because J&M's technician didn't have the parts to fix what he broke. Plus, he asked us to call someone else to find the lock. According to the new company, there are pieces missing and broken, and they made so many errors that we need a specialty lock ordered. Now I have to keep spending money to fix what they damaged. We called J&M on Tuesday to explain the damage that was done and ask for a refund and/or damage reimbursement since they directly caused the unnecessary damage to our door. We sent photos of the damage, per their request. We called them twice and both times they said they'd call us back - they didn't. We called again, they didn't answer. We called twice on Wednesday, they still didn't answer. We sent a text on Wednesday asking them to call us back, and they finally texted us back saying they wouldn't do a refund because we didn't contact their office - even though we had been in touch with their employee directly. Their employee said they didn't have the parts, the reason we had to contact another company was because they didn't have the parts. And yet their reason for not giving us a refund is that we should have contacted their other technicians? NEVER do business here. Ever. This was beyond poor customer service, it was a never-ending nightmare. I even filed a complaint with the BBB, which the company ignored (this action can be found on the BBB website). read more

Eugene was punctual, reliable, courteous and reasonably priced to unlock my car door. I would recommend him to anyone needing auto-locksmithing read more

Eugene was awesome. I contacted Eugene to re-keyed locks to several businesses for us. He arrived when he said he would arrive, his prices were fair, he was able to intelligibly explain to me what he was doing and why. He could not complete the job that same day because he needed to order keys and pick up a dead bolt for one of our doors. He gave me a date and time for which he would return and did just that. He was unable to install a deadbolt on one of our office doors and instead of trying to make a quick buck, he gave us other options. We will definitely use him again. I will definitely be using him again for all of our businesses. read more

Terrible they had two technicians come out then they charge me 300 dollar for a key that's not even for my car and now they don't return my calls or refund my money read more

I can't say enough about J&M locksmith. I have had several business and personal emergencies as well as just basic lock smith needs and this company never disappoints. Eugene the owner is always responsive and does exactly what he says he will do and gives you an accurate quote every time! I have used many locksmiths in the past but I have found a true partner and reliable vendor in J&M locksmith!! read more

Great, quick, and reliable service. Most inexpensive pricing around. Eugene did great work! I highly recommend!

I liked that Eugene was very honest, helpful, and kept lines of communication open. Even though the job was rather small, Eugene offered extra tips on decreasing the chance of it happening again. This company is very helpful and was most economical of all the locksmith's my husband and I contacted for help. read more

Eugene was kind, professional, timely and the prices were fair. He changed out all the locks to my place after purchasing a home. He asked good questions to make sure I got what I needed. Definitely recommend. read more

Was quoted $100 over the phone to unlock a vehicle. Tech arrived an hour later and demanded $130, added a $30 service fee. Then charged additional $20 because I did not have cash on hand and had to use credit card. Dishonest! Will never call this company again. read more

Eugene, the owner, came out. I called this morning thinking someone would be out next week. He was literally here within 1 hour. Did excellent work. Eugene is very friendly and gives excellent customer service. Amount he quoted is exactly what i paid. Highly recommend. I don't easily give 5 stars but i would for Eugene and J and M locksmith. Thanks Eugene from STACY M read more

Called and spoke with a guy and set an appointment for locksmith and he did not show. no phone call no text. If you are in a hurry do not choose this one. read more