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Downs Locksmith & Security

3.9 (48 reviews)
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1 hour

Response rate

100%

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Services - Downs Locksmith & Security

Key duplication

Key extraction

Key programming

10 More Services

Key repair

Installing or replacing locks

Lock rekeying

Lock repair

Lockout services

Security system installation

Security system repair

Smart lock repair

Standard lock repair

Vehicle lockout services

Downs Locksmith & Security Photos

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Ask the Community - Downs Locksmith & Security

What is your email address?

Lyndia, our sincere apologies for the late response. We recently assumed management of Downs and gained access to this platorm. For questions regarding our services, please email dispatch@downsatl.com Thank you!

Don’t See Your Question? Ask Away!

Review Highlights - Downs Locksmith & Security

i thought they would have to put in a new lock, but it turns out i had an old copy of a key i made previously at a hardware store that never worked.

Mentioned in 3 reviews

Read more highlights

You might also consider

American Alarm - Your trusted partners in home & business security.

American Alarm

(15 reviews)

As a customer of 22 years, I think I have enough information to safely say that you could not ask…read morefor a better company to install and service your alarm system with the latest technology available. American Alarm's staff are very pleasant and professional and recognize you as a person not just a number. Their monitoring service has always been extremely quick to respond to any of our false alarms as well as any required service needs. Their pricing is another reason to sign on and stay on with American Alarm!!! I recommend them highly!!! Joe D

SANDY SPRINGS ALERT:…read more Update/response to Heather - Normally I just let things be after leaving a review but Heather's response is the one that is misleading. Original post is below the line (Yelp doesn't give the opportunity to respond directly) I do notice a pattern between Heather and Scott that the customer is always wrong when there is an issue. (For example, Heather was aware I was moving from the West Coast - Seattle (they had an annual permit that the home owner was responsible for and my alarm company told me prior what the rules were. ) Heather mentions that I received an email proposal - but the email chain shows I was directly informed about the rules in Sandy Springs only AFTER I brought it up. I guess I can post it if needed to show the actual chain of communication she references vs. just sharing a part of it. Also, Scott, twice told me on the phone that it was not his responsibility to have informed me of the Sandy Springs regulations). He also threatened me twice about libel (I literally had to ask him if he even knew the legal definition...that stopped that conversation). And I'm curious what my contract length and wanting a lower rate has anything to do with this...if you're having to stretch to find things to complain about a customer that is very lame. Again, I don't see any level of responsibility from them regarding the situation. To be fair, Scott did say they would allow me to cancel the contract - which I will see if he will hold to that after I find a new company. So, why did I wait to post this review? Having found out last minute, I accepted the contract as I was under a deadline to get the system installed and did not want to go through the process of trying to find another company (though I now wish I had). So, I accepted what was provided knowing I would be in it for the contract term. But as of late, they decided to keep sending me email after email after email asking for a review. Well, if they are going to persistent in asking for a review, I thought I would give them the one they deserved (vs. the one they wanted). _________________________________________________________________________________ SANDY SPRINGS ALERT! - it was only just before installation did I learn that the Sandy Springs Police Dept will only respond to alarms if they have a visual confirmation that there is a problem. (I guess, they had issues with many false alarms). I accidentally stumbled upon information on the True Verification which was verified by American Alarm. If I had not brought it up, I would have never known. And they could sell me a camera - but one camera was $270+ and they don't have the capability to monitor the cameras at their call center - SERIOUSLY!!! (If you just need a camera system go with Blink....if you need an alarm with a system that will call the police - I suggest simplisafe. ) And don't get me started on the service you get when they call when the alarm does go off-- one time, I couldn't remember my pass code and just said sorry (as I was heading to the control box to turn it off). The response -ok and we hung up. Obviously, I've been stuck in the contract but I'm hoping no one else will be fooled by American Alarm into thinking they have an actual working security system that will provide assistance.

Ackerman Security

Ackerman Security

(660 reviews)

I received impeccable customer service and the technician was extremely professional…read more Thank you

I was an Ackerman customer for about 8 years until my account was sold to ADT without my knowledge…read more I have been using ADT for about 2 years. In early December 2025, I noticed Ackerman Security was back in business; I said okay, let me call them to re-established home security services with them. A home appointment was scheduled, and the woman sales rep for Ackerman came to my home. We talked and reviewed the work that were needed to convert my home security services from ADT to Ackerman. We discussed the amount and monthly payments for Ackerman Security services. To establish services, I was going to finance the equipment charges to a finance partner company for Ackerman. I gave the Ackerman rep my personal information (e.g. Social Security number, address, phone numbers, and other information to establish security services.) The Ackerman rep never follow up with me. When I called her, she gave me an excuse saying it is a technical issue, management is reviewing your information, or some off the wall excuse. I got tired of waiting, and I utilized ADT security. I paid more money with ADT; however, I have a peace of mind. If Ackerman Security didn't want my business, I wish the rep would have said something; and she didn't. Very sad business practice; and I am glad that I am not returning to Ackerman as a customer.

Safeguard Protection Systems

Safeguard Protection Systems

(5 reviews)

I don't often hawk local service providers, but felt compelled to with SPS - these guys/gals are…read moresimply awesome. After a near-miss with some lightning, which completely knocked out my First Alert system, I found out how Ackerman makes all their money - the estimate was over $650 to replace the board and that didn't include any additional bits that might need replacing (had to replace two door sensors too). I ended up buying my own Ademco kit and hiring SPS for both the install and monitoring. This time I went with a wireless unit for phone (the lightning came in via the phone line - it actually hit the service pole). A call brought Bo Beaven from SPS out to look things over and give me an estimate - their hourly rate was HALF what Ackerman charges - and since I got my own equipment when John the installer came out it was a breeze, and half again the estimated time I got from Ackerman. The entire experience was fantastic. I also ended up using them for the monitoring - which came out about the same as what Ackerman was charging me, even with the added expense for the cell service on the wireless phone. Recently I was throwing a code and was able to get a human on the phone with the first call, and get a live technician with instructions to clear the code over the phone. To top it off they're coming by next week to take another look to make sure that there isn't an issue with the wireless - that's what I call CUSTOMER SERVICE!

Got the doorbell camera so I can check who's at the door on my phone before opening. Installers…read morewere on time, cleaned up afterwards, the cost matched the estimate quoted, so good experience overall.

Downs Locksmith & Security - locksmiths - Updated May 2026

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