I've known Downs for 25 years. If you're looking for a professional locksmith, this is place to go. Experienced techs, wonderful customer service and great pricing. This company has been in business for 125 years!!! Let's all support such an amazing establishment! read more

beware. i donot use them anymore. my keypad quit working. so i called them to fix it. scotty came out and told me i had to put in a new keypad. of course i fell for it. all it needed were new batteries. so....just know that they will cheat you. do not use this company. GO SOMEWHERE ELSE read more

Terrific same day response: Downs team replaced broken lock assembly, rekeyed the lock, then realigned door so it would close properly. Pleasant, professional. The final bill less than expected. What's not to love? Thank you! read more

Easy to deal with Knowledgeable Reasonably priced My go to locksmith Repairs, rekeying read more

I knew nothing about replacing locks in my new home so I called Downs Locksmith and worked with Hanna. She was so helpful. I got a course in Home Locks 101. I felt very informed and comfortable with my decisions because of how helpful Hannah was to me. She even helped me with the color of the hardware. Who knew? I thought looks were all shiny brass. Not so. I know have sharp mat black hardware in my new home and it's just perfect. On the day of installation of all my locks, the installers were professional and knew their stuff. And such good attitudes. Truly a happy experience and ending. Moving can be so stressful, but not changing locks with Downs! read more

Horrible and costly commercial installation experience from the entire team. We used Downs on a commercial property in Atlanta before. This time we requested two commercial lock installs and asked to schedule the install on a day when we are at the property every week. I get a call that the technician is on the way on a day that I was not at the property and had to move around my schedule to accommodate. The owner of Downs and a technician "double teamed" this install by having to go to the property multiple times because the new key cores were forgotten, or the exterior doors didn't latch properly after their attempts to install. They also had to bug the tenants for batteries to the Electonic locks being installed. Overall, it took about 5 separate trips and days for the 2 locks to function properly. Was never given the amster keys to the key cores. It was also trouble working with the owner and dispatcher to make sure they were paid and took multiple attempts via email and phone call to pay the invoice. About a week or two after the install, both electronic locks failed again (one of the handles literally popped off into a tenants hands). At this point we called another locksmith that came out on the day we requested and basically had to redo the entire install with new key cores. The new locksmith remarked on how poorly installed these locks were. We will not be using Downs in the future. read more

Called them, they were unprofessional and lacked any sense of customer service or efficiency on the phone. They asked for a photo of my door, I emailed it, never heard another word. I guess they have enough business. If you can't help me that's fine - just let me know! They MAY be great IF you can get their attention! read more

These guys have been fantastic over the years and my go to place for can't fail key cutting. Unfortunately they have moved to 520 S. Main Street in Alpharetta so you won't find them on Cheshire Bridge anymore. read more

I was referred here for post office box key duplication by Home Depot. It's extremely difficult to find a real storefront for locksmiths these days, as most locksmiths are the mobile variety. I prefer to do my business with someone who has a storefront, and if I have a problem, I can return easily enough. Try getting a mobile guy to return to fix his problem!! Anyway, key duplication is of course a easy issue for Downs, yet they have a large staff of locksmiths to handle almost anything. They have a large selection of safes on the floor, so they actually carry inventory, a nice plus. read more

We had used Downs for years at our old home for most installations. When Lowe's and Home Depot cannot make these two keys that are more challenging, the first locksmith cams to mind was Downs. When i walked in today, a gentleman was at the counter making keys. There was no customer service, no greetings or hellos. I waited for 5 minutes while he was using the machine, and a female voice came out from the back, "what you need?" I said good afternoon and showed her the keys. She took a look and laughed that they don't make these kind of keys anymore. "Get a new lock." I was shocked at the type of response, and more importantly how she responded. Well, I guess I will be taking my business somewhere else in the future because they simply did not care about who they are working with, the history, and basic customer service when we drove across town just to get this treatment. read more

We are in the Virginia Highland area and used Downs for years. Recently they moved to Alpharetta. I called about of getting keys made - to see if they could send someone. Their response was "...looks like you're gonna have a long drive...". Found someone local who came out the same day. read more

After signing the contact and becoming an official homeowner, I was suddenly struck by reality: I don't know who's been in this house before me. It was flipped, so it had a ton of contractors in and out of there for months. I don't know who may have a key to the place... and I planned on sleeping there! In the morning I called Down's. They are just around the corner from me and were able to schedule an appointment to have someone come out when I was available. The technician came out, on time, and we talked about different options. I needed two new deadbolts (one where there wasn't one before), and SOMETHING for one other door. After going over options of lock-types, we talked about the finish. All the door handles in my home are a particular finish that most people don't stock. They were able to order what I needed in the finish that I wanted and come back out a few days later. The tech worked quickly, putting in the locks - making sure everything was aligned and worked properly. He was able to key all the locks to work from the same key. He went to his truck and made me all the copies I needed in my driveway. I would absolutely recommend this company to anyone who needs new locks, or current locks re-keyed, or more locks on the doors you have. They were completely fantastic. I hope I don't have to use them again, but if I do need to - they'll be the first and only people I call. read more

Yelp, you have done it again! Thanks for a great referral to a quality service provider nearby my home. I was having different types of trouble with 2 exterior deadbolt locks and needed service asap. When I called Downs and explained the issue, they promised to send the locksmith the same day and even agreed that while my service window was technically 12-5, when I explained I had a meeting at work that could not be rearranged which would last until 2:30, so the earliest possible time I could be home was 3:15, this was no problem. They even estimated that the service would be able to be accomplished within the 1/2 hour min trip charge window for $125. They called to confirm, I headed home and the locksmith arrived a short while later. He was efficient and also showed me what was causing the issues as he discovered them, but kept working quickly in order to stay within the estimated 1/2 hour of service time. All fixed and cleaned up within 30 minutes! Hooray! A hearty recommendation for Downs if you need service in the Morningside, Lindbergh, Buckhead or Brookhaven areas. read more

I've used Down's threw times and they're my go-to for all my lock needs. They're prompt, friendly, and talk people answer there phone. I just so appreciate that anymore. Twice they've rekeyed my house and most recently helped remove an old pad lock when I didn't have a key. Don't have a single complaint! read more

I lost the keys to my car, which is ultra annoying, but even more frustrating when I learned that my key had a chip it in that was programmed to the computer in my car ($130+ to replace a single key!) After searching the web and talking to a dealership, it seemed my option was going to be to have my car towed to the dealership where they could fabricate a new key from my car's locks and then use their software to program it. Not awesome. Even less awesome - my battery was completely dead and I Could Not get the damn terminals off of the battery posts to take it somewhere to have it charged. So how exactly was I going to start my car to jump it off without a key? And how were they going to program the key when my battery was too dead to engage the computer in the car? I started calling locksmiths to see if there was anything that could be done. As usual, Yelp directed me to a good option and, thankfully, Downs proved to be worth more than 5 stars. The dispatcher was super friendly and informative; the technician Jose, who came to my house within an hour from first calling Downs, was extremely professional and charged my battery while making and programming a new key. Aaaand he was finished with everything in 20 minutes! The price was firm - there was no "okay, here is the quote but when the technician finishes we're actually going to say that it was a difficult job and charge $75 more than your original quote." No surprises. Just solid customer service from the first phone call to Jose's goodbye wave as he pulled out of my parking garage. Oh and they honored the 5% Yelp discount as well. read more

definitely a high quality shop and worth the significantly higher price versus Home Depot, especially if your locks are higher quality and/or require some skill. I have German made locks and initially took them to Home Depot and of the 3 locks the first HomeDepot Locksmith had never seen or heard of CES locks; the second guy played with them all afternoon and lost the pins to one, broke the second lock, and got one to work but it was very difficult to turn. Fortunately, I ended up at Downs. the cost was much higher and the service was unfriendly (though not rude, just mechanical) but the locksmith was clearly very skilled and within 15 minutes fixed the broken lock, replaced the missing pieces, and my locks work incredibly smooth. plus, the fresh cut keys were brushed and polished with not sharp edges compared to Home Depot keys that have jagged edges that often times I've had to giggle to get a key to work. When it comes to selecting a locksmith, skill and precision trump price and friendliness. read more

Thanks Yelpers for the recommendation- I needed a post office mailbox re-keyed and a deadbolt installed. The locksmith came toward the end of the scheduled time window, worked quickly, and got me the locks and keys I needed. The service call charge took up the largest chunk of the final bill, but worth it, as the locksmith was friendly, efficient, and got what I needed done. Service calls are 8-5 during the week, otherwise, it's time and a half for the weekend. I forgot to ask for the 5% Yelp discount when it came time for me to pay up though :( read more

Ive used Downs Safe and Lock for many years and referred countless customers to their company. They have had keys that others dont carry. Ive always noticed a bad attitude by the workers there but today arriving at 355 and they close at 4. 2 ladies walked out and said technically we are closed, other looked away all with negative attitudes almost vitriole. Ill be looking for another company that appreciates my business and the customers I send them. No room in retail business for bad customer service, especially when most would drive 15 to 30 minutes to get here. read more

Downs was available the day after I called in requesting their service. The technician fixed my locks in 15 minutes: removed the deadbolt, installed two knob sets and enlarged a strike hole. I was really happy with the technician because he was both professional and competent. I recommend this company to anyone looking for a good locksmith; I actually just recommended this place to my friends. read more

I needed someone fast and my complex recommended this place and they were amazing! The receptionist was super friendly and Jake arrived within 30 minutes. Jake was very professional and knowledgeable; he fixed the lock (improperly installed), re-keyed it, and gave me the new set of keys without having any problems. Such a lifesaver, thanks so much! read more

Had issues with a front-door deadbolt lock; I had called what proved to be a disreputable locksmith who charged me more than he should have, and within three months the lock didn't work. Furthermore, I called his number and it was no longer in service. This time I called Downs, and had a fantastic experience, from start to finish. Jessica, who handles dispatch, listened patiently to me as I described my irregular work schedule, and despite that challenge, got a locksmith out to me on the same day (no expedite fee). And the locksmith, Scotty, was absolutely the greatest. He showed me what the scam artist had done to my lock, and then quickly made the repair, for much less than I had been charged by the crooks. I will NEVER use anybody other than Downs... they are the greatest! read more

Downs did a fabulous job for me today. It was so refreshing to get quality work at a reasonable price from a super nice guy. Scott the technician was a joy to have a round, great personality, professional and prompt. Thanks so much.... read more

A couple of bad experiences with them. I forget in an urgency why I don't want to use them. We always get the addled technician. Office staff can be very condescending. Deny all responsibility. Take off without even ringing the bell, if they don't see anyone. Etc. read more

My early 1900's door knob system was totally jammed up and had been that way for a while. I called on a Tuesday and they were able to send someone out first thing Wednesday morning. He was able to figure out the issue (broken spindle) and fix it and was all done in about 20 mins. Would definitely recommend! The basic visit fee covered what I needed done. read more

Great Experience! From the call to request service, to the completion of the job, Easy Peasy! On time, knowledgeable, friendly and kind. Will definitely use them again! read more

Horrible. They only do scheduling in a 4 hour window like the cable company which doesn't really work for a working person a week day. The girl who answers the phone and books appointments is possible the rudest person I've ever dealt with anywhere. I called another locksmith (Berkeley) and they answered my call, and scheduled a same day appointment at a specific time that worked better for my schedule. I guess the people at Downs think there is some shortage of locksmiths. read more

I called Downs to have a deadbolt re-keyed. They were very professional, quoted me a price and scheduled the locksmith to arrive about 2 hours later- and he was right on time! I'll definitely call Downs if I ever need locksmith services again. read more

Called Downs about breaking my front door handle and they were able to send someone over 15 minutes later. Quick and friendly service. Their tech even looked at another door knob that I was having issues with while he was there and did some magic to get that one working again. This is the 2nd experience I've had with Downs and I'm very pleased with both. I will be calling them again if anything else comes up down the road. Thank you! read more

Very modest looking shop, great service. A simple apt door key I have, Home Depot FAILED 3 times in copying it successfully. This shop did it with no sweat, also copied my old 1982 vintage Benz key, works perfectly with the first try. $5 for a vintage car key, seem very reasonable to me! read more

My 3 point Peachtree Door patio door lock was broken. I was afraid I'd have to replace the entire 3 point mechanism and possibly the whole door. Called Downs at 8 am, their representative arrived by 10AM, dismantled the lock mechanism and fixed by replacing a broken spring by noon. From making and appointment through paying a reasonable fee, the experience couldn't have gone any better. read more

I tried three places before I was refered here by ace hardware off N. Highland. I had a old lock cylinder that needed re-keyed. I won't be going back to home depot for keys after using this place. The copies they made for me work perfectly. It's been years since I've been able to get a good copy of a key. They normally never work when I get them made at home depot. read more

I got sick of fiddling with the deadbolts in my old house before they would turn. I called Downs and the next day they had someone out. He said the keys from Lowes were all off. He cut 4 new keys and worked on all the cylinders in all 4 deadbolts and a knob for $165. Well done Steven! read more

I had 3 keys that the big box stores either did wrong or just plain couldn't even try. DOWNS had the blanks needed and they were able to adjust a key twice to make it work for my car. The original was worn out but these experts were not stopped by that. Highly recommended read more

Don't do business with this company. The service is horrible and the staff is rude. Our security system was installed less than a month ago. The door has been jammed twice. read more

I have has the pleasure of working with Tyler Thomas for nearly a year now and found that he and all the people at Downs Safe & Lock are extremely professional, knowledgeable and cooperative under some of the most stressful situations that I've been able to throw at them. I appreciate their willingness to accommodate the many different job situations I have presented to them in a professional timely manner. You guys ROCK!! I highly recommend Downs Safe & Lock! read more

I used Downs , the service was great , the office staff and receptionist was pleasant and knowledgeable. I highly recommend them. I live in Peachtree city . They arrived as promised between 12-4, the tech call before hand to ensure we we're home. Once he arrived he was professional and nice as well! Kudos!!! read more

I have a vintage Vespa scooter which only had one ignition key. I ordered a key blank (from Italy) and took it to a local hardware store to have it cut. The new key didn't work, even after the guy who cut it made some modifications. I ordered another blank and this time took it to Downs where they cut the key which worked like butter. Thanks Downs. read more

Last year I had them install 2 locks. They were not cheap but I had no issue with them. This weekend the cylinder popped out of one of the locks. When I called today all they could say was $130. I found someone else to fix it for $70. Customer service? Go elsewhere. read more

Down's had someone out very quickly to quote a new lock and intercom system for us. I wish the install had been a little quicker, but I understand they had to order some of the parts. The installer was meticulous and even came back the following day to finish off and make little adjustments. read more

All I needed was my Medeco keys copied, that's all. I was quoted $16 per key and was they would be cut in house. I showed up and was then told they needed to be factory ordered but would be available for pickup in 3-5 days. Annoying, since I needed the keys the same day, but so be it. Two weeks later and still no keys. I call them and they say someone will need to call me back. Two days later I get a call that the keys are ready. Finally! I show up and guess what, now the keys are $18.50 each!? When I protest I am told that there are no "$16" keys, that in store they are just under $15 and those from the factory are $18.50. Only after arguing with two people and playing a voicemail proving they quoted me $16, they finally gave me the keys for $16 each plus a heavy dose of attitude at no extra charge. Guys - I support local businesses anytime I can, and don't care AT ALL about a few dollars. The point I tried to make multiple times in your store is that you have an opportunity to improve communications with your customers. Say what you are going to do and do it. If there is a problem fix it and own it. Simple and easy. read more