Showed up 10-15 minutes before closing time with a problem with my key fob. Within 20 minutes I had…read morea new key fob at less than half the price I would have paid at the dealership. Also less than Costco charges. Plus a free battery for my original key fob. Friendly, pleasant and helpful. I will definitely return and refer friends & family. Thank you!!!

This is by far my best experience ever with a locksmith! Highly skilled and fast professional…read moreservice. John was great and I definitely recommend them for any locksmith job.

As a customer of 22 years, I think I have enough information to safely say that you could not ask…read morefor a better company to install and service your alarm system with the latest technology available. American Alarm's staff are very pleasant and professional and recognize you as a person not just a number. Their monitoring service has always been extremely quick to respond to any of our false alarms as well as any required service needs. Their pricing is another reason to sign on and stay on with American Alarm!!! I recommend them highly!!! Joe D

SANDY SPRINGS ALERT:…read more Update/response to Heather - Normally I just let things be after leaving a review but Heather's response is the one that is misleading. Original post is below the line (Yelp doesn't give the opportunity to respond directly) I do notice a pattern between Heather and Scott that the customer is always wrong when there is an issue. (For example, Heather was aware I was moving from the West Coast - Seattle (they had an annual permit that the home owner was responsible for and my alarm company told me prior what the rules were. ) Heather mentions that I received an email proposal - but the email chain shows I was directly informed about the rules in Sandy Springs only AFTER I brought it up. I guess I can post it if needed to show the actual chain of communication she references vs. just sharing a part of it. Also, Scott, twice told me on the phone that it was not his responsibility to have informed me of the Sandy Springs regulations). He also threatened me twice about libel (I literally had to ask him if he even knew the legal definition...that stopped that conversation). And I'm curious what my contract length and wanting a lower rate has anything to do with this...if you're having to stretch to find things to complain about a customer that is very lame. Again, I don't see any level of responsibility from them regarding the situation. To be fair, Scott did say they would allow me to cancel the contract - which I will see if he will hold to that after I find a new company. So, why did I wait to post this review? Having found out last minute, I accepted the contract as I was under a deadline to get the system installed and did not want to go through the process of trying to find another company (though I now wish I had). So, I accepted what was provided knowing I would be in it for the contract term. But as of late, they decided to keep sending me email after email after email asking for a review. Well, if they are going to persistent in asking for a review, I thought I would give them the one they deserved (vs. the one they wanted). _________________________________________________________________________________ SANDY SPRINGS ALERT! - it was only just before installation did I learn that the Sandy Springs Police Dept will only respond to alarms if they have a visual confirmation that there is a problem. (I guess, they had issues with many false alarms). I accidentally stumbled upon information on the True Verification which was verified by American Alarm. If I had not brought it up, I would have never known. And they could sell me a camera - but one camera was $270+ and they don't have the capability to monitor the cameras at their call center - SERIOUSLY!!! (If you just need a camera system go with Blink....if you need an alarm with a system that will call the police - I suggest simplisafe. ) And don't get me started on the service you get when they call when the alarm does go off-- one time, I couldn't remember my pass code and just said sorry (as I was heading to the control box to turn it off). The response -ok and we hung up. Obviously, I've been stuck in the contract but I'm hoping no one else will be fooled by American Alarm into thinking they have an actual working security system that will provide assistance.

I had a connectivity issue, my smart tv, surround sound and receiver were not syncing for some…read morereason. It was at the point where I was using 3 different remotes to control everything. David is excellent! Arrived on time, diagnosed my connectivity issues and explained everything in layman's terms, not geek speak. Did not sell me extra equipment, used exactly what I had to fix my problem. Nothing short of professional outstanding service.

Great guy. I had a couple of issues that I would expect someone with so much pride in his work to…read morehave handled differently. First: he accidentally broke an exterior light in 2 places but didn't tell me. I noticed it when I was looking at the fixture, which was completely smashed on two sides. I sent him a photo and he said he must have hit it with his ladder and offered to replace it. That's pretty difficult to miss hitting, but whatever. I asked if I could pay him to install another light that was broken on my front porch, of course I would pay for that. I ordered the light based off the part number. Partially my fault for not taking it out of the box to inspect it, but I had to leave the house and he installed the light. When I returned home I noticed the light was 2 times smaller than the other 2. I mean, wouldn't a professional ask a customer "did you notice the size difference", especially because it's so noticeable, before installing the light? My usual electrician certainly would have because it's his name and company reputation and he doesn't want something to look bad or be incorrect without reconfirming with me. Now I have to pay my usual electrician to uninstall the smaller light fixture and pay to have the correct size installed. I take responsibility on part of the issue m, but I expect more from people who take pride in their work and this issue impacted my overall satisfaction. Good job installing my Ring system. I've had a few issues with sensors installed incorrectly that I have been fixing myself. I won't use him again but I would recommend him, just double check his work before he leaves and don't expect any "extra effort" on his part. Definitely knows how to install the cameras and door locks and set up the Nest system. Zero issues there. Worked quickly and pleasant to work with. Trustworthy to leave alone in my house (which I'm usually weird about). So still impressed by him and most of the work he did for me.

I received impeccable customer service and the technician was extremely professional…read more Thank you

I was an Ackerman customer for about 8 years until my account was sold to ADT without my knowledge…read more I have been using ADT for about 2 years. In early December 2025, I noticed Ackerman Security was back in business; I said okay, let me call them to re-established home security services with them. A home appointment was scheduled, and the woman sales rep for Ackerman came to my home. We talked and reviewed the work that were needed to convert my home security services from ADT to Ackerman. We discussed the amount and monthly payments for Ackerman Security services. To establish services, I was going to finance the equipment charges to a finance partner company for Ackerman. I gave the Ackerman rep my personal information (e.g. Social Security number, address, phone numbers, and other information to establish security services.) The Ackerman rep never follow up with me. When I called her, she gave me an excuse saying it is a technical issue, management is reviewing your information, or some off the wall excuse. I got tired of waiting, and I utilized ADT security. I paid more money with ADT; however, I have a peace of mind. If Ackerman Security didn't want my business, I wish the rep would have said something; and she didn't. Very sad business practice; and I am glad that I am not returning to Ackerman as a customer.

We bought an older house which naturally did not have existing runs for ethernet and we hired Pro…read moreTech to bring our house into the modern era with 20 runs including 6 runs for exterior security cameras. Marcus and his team did a PHENOMENAL job with our install and I could not be more pleased. Being an older house, the job was not easy, but they were professional and knocked it out! I will be recommending Marcus to anyone and everyone I know that needs any low voltage, wiring, etc. work done! 10/10 on everything from service to quality to value!

Marcus was great! Punctual and efficient. He mounted all 3 of my TVs for a decent price and I…read morecouldn't be happier. Will definitely use his service in the future.

I purchased several items from The Home Security Store. I was pleased at how quickly the items were…read moredelivered. I also appreciated the cost per item. I originally bought a taser from Damsel in Distress and their taser was almost triple the cost. At HSS cost I was able to purchase a quality taser, pepper spray and pepper gel and an extra Disable Pin for less than the total above cost. Thank you for helping me feel safe! Lorrie

I put in my order, then a day later they requested a picture of me and a copy of my drivers…read morelicense, accusing me of fraud, when my credit card is even in my name. I sent in a copy of my drivers license. Then they sent an email back to me stating that it was a fraudulent order because I didn't send in a picture of myself holding my drivers license. Legally, I do not have to send in a picture of myself, but I may have if they would have politely stated this in the responding email. I personally do not think it is an ethical company, nor do they have a descent customer service department.

We have had the door to our deck extremely difficult to lock and unlock. I was the only one who…read morecould do it, and it required a lot of strength and lifting of the door knob just right. What an emergency problem that could be if there was a fire. I called Unlockit Locksmith. They couldn't have been more helpful, and came out the very next day. Our technician Eddie was super nice, professional, and had to make quite a few adjustments, but now our door locks and unlocks perfectly! Can't recommend this company enough! Will definitely use again.

Great service! Jose is very knowledgeable. I came to get a spare key for my Lexus ES350 2022. Jose…read morewas able to program the key fob and showed me how to use the skeleton key all within 30mins. I definitely returned again for any keys I need made.

How EMC Security Regained My Trust, (and a Five Star Rating)…read more They listened to me... It is exceptionally rare that a company can and will respond like EMC did to my complaint. They are reviewing their policies based on my comments, fixing my sensor, and picking up the bill for this month's service... Their response, which I trust you can read, was sincere, good natured, and even a bit humorous. Well done!

The pricing is okay. I used this provider for around 11 years. My issue with them is that they…read morerefused to sell me a replacement wall mount after I had cancelled my monitoring. Really disappointing behavior.

I don't often hawk local service providers, but felt compelled to with SPS - these guys/gals are…read moresimply awesome. After a near-miss with some lightning, which completely knocked out my First Alert system, I found out how Ackerman makes all their money - the estimate was over $650 to replace the board and that didn't include any additional bits that might need replacing (had to replace two door sensors too). I ended up buying my own Ademco kit and hiring SPS for both the install and monitoring. This time I went with a wireless unit for phone (the lightning came in via the phone line - it actually hit the service pole). A call brought Bo Beaven from SPS out to look things over and give me an estimate - their hourly rate was HALF what Ackerman charges - and since I got my own equipment when John the installer came out it was a breeze, and half again the estimated time I got from Ackerman. The entire experience was fantastic. I also ended up using them for the monitoring - which came out about the same as what Ackerman was charging me, even with the added expense for the cell service on the wireless phone. Recently I was throwing a code and was able to get a human on the phone with the first call, and get a live technician with instructions to clear the code over the phone. To top it off they're coming by next week to take another look to make sure that there isn't an issue with the wireless - that's what I call CUSTOMER SERVICE!

Got the doorbell camera so I can check who's at the door on my phone before opening. Installers…read morewere on time, cleaned up afterwards, the cost matched the estimate quoted, so good experience overall.