How EMC Security Regained My Trust, (and a Five Star Rating). They listened to me... It is exceptionally rare that a company can and will respond like EMC did to my complaint. They are reviewing their policies based on my comments, fixing my sensor, and picking up the bill for this month's service... Their response, which I trust you can read, was sincere, good natured, and even a bit humorous. Well done! read more

The pricing is okay. I used this provider for around 11 years. My issue with them is that they refused to sell me a replacement wall mount after I had cancelled my monitoring. Really disappointing behavior. read more

EMC Has been awesome! The service techs & online help is so helpful and resolves every problem. They want to make sure your system is perfectly working!!!! read more

We have used EMC security for over 15 years in three different homes and they have always taken great care of us. The technicians and customer service are top notch. read more

Doorbell camera works intermittent. Doesn't record at night. Have to power down often to reset. would not recommend their doorbell camera read more

SECURITY APP & REMOTE DOOR OPENER SUBPAR- In general Walton EMC is a good company for your utilities; however, I have a less than satisfactory experience with the installation of my alarm system especially after the first tech put a whole dead center in the wall in my bedroom (not near a light switch a door opening, but in the middle of a very large wall for a second station we didn't need since we could access the system from our phones. However, the APP is probably the worst app I've ever had the displeasure of using. It's slow, delayed, glitchy, shuts down, and and not arranged in a logic and intuitive way where you can easily lock or unlock the door. Instead you must open the app, find devices, then slide the button to unlock the doors (when it doesn't glitch, relock them, circle around and time out. WE MADE A BAD CHOICE AND SHOULD'VE RETAIN OUR PREVIOUS SERVICE. AVOID AT ALL COSTS. The price is good the technology isnt. read more

I have used EMC Security for at least two decades. They are THE BEST and they are the most competitively priced. All of their service people are courteous/knowledgeable. I know of no more professional company! Tells you a lot when they also require no contract. They EARN their business every single day. Kay C. read more

I have been with EMC for about 9 years and never had a problem with the service. The only issue I ever had was when a tech came out to install an outside camera. The tech didn't agree with the location I had chosen said I would have a clear view of my driveway which was a load, it would have given me a better view of my walkway to my front door. The location he suggested was less work for him. During his visit he mentioned numerous times his side business of installing video systems cheaper then what EMC does. Real unprofessional IMO. read more

Recently bought a house with an installed system. We were totally unfamiliar with the system and they were extremely helpful and knowledgeable assisting us in making a successful transition. Their technical team is outstanding. read more

I had this company for 20+ years for my home, rental property and at one time a business. I travel and the security at the rental property payments were missed when my tenant moved out. When I became aware, I called to make the entire amount and put the payments on auto pay going forward. They wanted to charge me an extra $400 for 6months in advance fees, reconnection and a trip charge. Ridiculous for a customer that had put up with this company for so many years. The staff is very rude and over talk you when trying to discuss the situation to the point of hanging up on customers who object to being to being talked into ver. Very poor customer service!!! read more

Didn't fully appreciate the good service, reasonable prices, and friendly and knowledgeable staff until I started shopping around for security providers in a different city (where EMC doesn't service). I don't think this is a huge operation which makes service a bit more personal, there's a bit more accountability, internal communication is a bit better, they're a bit more flexible, and their overhead is lower. This is a case where bigger is DEFINITELY not better or cheaper. I rarely give superlative ratings on anything because I'm pretty careful and critical of service providers, but dealing with other security system companies has made me appreciate just how responsive, reliable, and reasonable EMC Security really is. read more

Tech support doesn't exist on weekends. My alarm has been beeping all weekend long. I call Saturday and was voice mail system. How do you suppose get help with issues on weekend. I think there equipment is faulty. They did some upgrade to my wireless celluar. Technician left old stuff in basement. So now have listen to beeping all weekend long. Tech support should be available on weekends. Why pay for service and can't get any service. I will be looking at other companies in 2020. read more

Overall a good company since we switched to them years ago. Not happy with how the rep handled my call today. Maybe I called the wrong department? Who knows. She announced as "dispatch". She doesn't sound happy about taking my call when I explained reason for my call. I provided my security word and alarm address as usualI. Explained to her about putting a zone in test mode so I can reset the tampering sensor. She said she doesn't understand my request and also stated she can't make changes since I'm not the owner. After further discussion to verify I'm the actual owner, somehow she knew exactly what my request was. :-( Most of my calls went well in the past, tonight was by far the worst since we switched to EMC. Hope this type of experience doesn't happen again. read more

I am pleased with the monitoring svc thus far. The calling card for the business IMO is the 16.95$(5$ extra remote access) NO CONTRACT service they provide. I'm no rocket scientist but if I'm billed for 3 months in advance then I'm essentially in quarterly contracts. My mistake was quickly signing documents on the tech's iPad and not reading. It's there! However, he was certain to point out on the very same form I signed, the total cost of 21.95$p mo. and NO CONTRACT! Techs should do a better job of explaining the full terms of the service. read more

Worst customer ever , had an alarm go off and the chat option didn't even work , didn't get an message stating that the alarm was cancelled. The Suwannee location only handles trouble alarms , all fire , police and ems go thru Idaho or Iowa station. I called to cancel the service and spoke to Audrey who was very rude , I paid till the 2/28 and she said she can't get me a refund for the next 21 days I paid for. John Reeves will be notified. Cheap service and faulty equipment , you get what you pay for . I am so happy to pay $55.00 month worth cameras and start of the art technology and equipment that ADT security offers . I don't recommend them ! read more

Their sales department isn't pushy and it was nice having one person to communicate with as I price hunted during our home buying process. We ended up going with them 3.5 weeks after our initial call because the home buying and moving process took over our lives. Once we placed our order, we received our system within 2 days and it was soo easy! Great service, great price and we can bundle it onto our electric service bill with Walton EMC. Really happy! read more

The few times I've had to interact with their telephone service reps after install, I haven't been impressed. They don't seem as professional as you'd hope and don't follow through on things. When my alarm went off while I was away, the agent calls and even after confirming my code and telling her it was a false alarm she casually is talking instead of advising me it's still blaring according to their system so I should probably try again to turn it off. Another time I was trying to get more equipment put in and they were lax about following up. But they have a good price compared to others and you can use the existing equipment in the home. read more

EMC Security saved our lives recently when a fire fully ignited in our home while we were sleeping! Even though our home was equipped with smoke detectors, they failed to alarm. (installed by a separate company). The EMC system we have for home security & fire detection was the only thing that woke us up! EMC called us immediately and also worked with emergency fire fighters to direct them to our home. We also have EMC at our company and have always had extraordinary service! read more

They were okay and the price was reasonable. The only issue I had was that the service would be out and no one would call until the next day which is a bit too late. Other than that the people of the phone have been very professional. read more

I used this company 5 years ago when I lived in Atlanta. I recently purchased another home there and gave two security companies a called. I decided to go back with EMC Security. Never had any problems with them in the past and after dealing with ADT for the last 36 months ( 3 yr contract & high monthly fees) it wasn't a hard decision. My only concern since returning to EMC is billing. When the rep came out to meet with me and I signed up. I gave him my credit card for what I was told due $212.28. The following day the tech came out and after he was done. I was told the previous amount paid the day before was due plus the $101.84 for the PC**** he installed. I told him I paid the guy the day before the $212. He said it wasn't showing up in his computer that I paid anything. Again, I paid the tech $314.12. After checking my account transactions. I was charged $212.28 one day and $314.12 the following day. I called the billing department and it was immediately corrected and I was refunded the $212.28. A few weeks later, I received my first bill for the quarterly payment of $71.85 (no problem). The bottom portion of the statement says account balance $385.97 (now there's a problem). I called again and spoke with the billing department and she's says "I'm not showing a payment but if you paid, I'm sure it's here, disregard" This is the second time I'm being asked to pay what's been paid. KEEP YOUR RECEIPTS. I do think this is a good company. They need to get their billing department organized. Losing track of customers payments IS NOT a good sign. read more

The battery in the system is low. We are a business. You want us to open the main system and and disconnect it and drive it to you so you can give us a new one? What kind of service is that? We pay a premium every month and you want me to service your leased equipment. Shameful read more

Customer Service is the worst I ever experienced. Take your business some where else. The price is cheap and so is the service. You get what you pay a little more for.. read more

Is Jackson EMC given legal authority by Yelp to remove a customer's negative review? If that is so, then there is an altered perception of the impact of the reviews to consumers about this company. I posted a negative 2 star review of this company on 3/16/18 that no longer appears on this site as of this date, 3/19/18. This is the copy of that original review and update: We found that there is a large discrepency between what Jackson EMC's sales representative promotes the cost of the security hardware that you purchase and what the installer "after installation" informs you of the cost. We were promoted a product that we were told would cost approximately $450 for a wireless plug in communicator for one level simple basic home security system and that the price included, the three exterior door chimes and two glass breakage (that don't work as promoted) chimes. Bait and Switch! Our simple security product was $800 after installation. We had already made a down payment with the salesman, so we felt locked into having this installation.Now we are informed that there will be an extra monthly fee since we are out of the one year warranty, for any service calls, if we choose to pay in advance. Also, no information on how to change the batteries, but it is our responsibility. There is an additional fee of $130 for a wireless smoke/fire detector. Home insurance only deducts $35 from your yearly bill to have this. Our home was already hardwired with smoke detectors. What seems on the surface to be a reasonably priced product, is much more! Monthly charge of $23.00 a month, not $16.95 as promoted, if you have their system contact your cell phone. Who wouldn't?? Now a new added monthly charge to prevent a $75 service fee. Update: The afternoon of my original post I received a phone call from a representative from Jackson EMC. He explained they had connected my review's information with my account. He disputed the content of my review that referred to "Bait and Switch" and said under no circumstances would Jackson EMC begin installation without the customer fully understanding the cost of the system to be installed. In my reviewing both my initial written sales contract, when the salesperson came to my home, the subsequent email received from him and the preprinted contract generated by the salesman in my home prior to installation, the representative was correct. The second visit by the salesman prior to the planned installation, that involved the tablet generated contract, was from the salesman, not the installer at the time of installation. The "Location Record Security Proposal" from our initial hand written proposal from the sales representative indicated a total of $450 which includes chime monitors for three doors, one motion detector, one key fob, one wall panel. There is an additional cellular backup for $149 and an added $75 for exchange of the cellular radio equipment we owned from our previous home that was monitored by Jackson EMC. That amounts to a total of $674. When the salesman returned to receive our deposit and sign the contract, he indicated there was not an appropriate place in our home to install the motion detector, as we had pets. We then agreed to have two glass breakage detectors installed. They were later removed and replaced with two motion detectors, as the detectors didn't alarm in real life situations when glass was broken to test them. When I complained to the representative, we received a credit on our monthly bill for the length of time we had the breakage detectors. They replaced the two faulty glass breakage detectors with two motion detectors. The installer differed with the salesman that a higher placement would not impact our pets. We received no compensation from our initial payment of $791.07 for equipment we purchased, on the basis that one of the motion detectors was to have been included in the total advertised price of $450.00. Then there was the additional later cost to have one very expensive smoke doctor communicator added of $130 "to protect the pets I love and receive a discount on home insurance". The Jackson EMC representative on Friday asked how best they could resolve my and my husband's issues. He offered that since it seems that we have lost our trust with their company, the company would purchase all of our equipment back and return our initial payment. He said their company takes pride in their service and reputation. While initially sounding appealing, we decided to not have them remove installed equipment that had the potential to leave holes and marks in the sheetrock upon removal, but to just discontinue their service as of today. I will let the facts speak for themselves. read more

The response to my review would cause a lawyer to gag. Don't buy it. And I seriously doubt that Clark Howard has EVER suggested to anyone that they disregard a contract. If this outfit is so dismissive about their 13 page contract, why don't they do what they advertise and not require it. UNBELIEVABLE! read more

I had a good experience with EMC up until I went to cancel the account. They charged me an outrageous amount for the wireless receiver, and were difficult to work with on resolution. read more

Quick response, the person who came to install did it fast and efficiently, went over all the functionality. I was very happy!

Great company so far. Very good set up and even though we moved to a house with an older system they were able to update and program for everything. Plus we learned all about the system and the technician was very patient. read more

Great, exceptional company! So why did I have the bright idea to change to ADT after being with EMC for 10 years is beyond me. I had a midlife crisis I guess. But, I can tell you one thing...DON'T ever go with ADT!!!! Their workmanship is deplorable. It's my understanding that they that subcontract the installation portion and it shows...running wires ACROSS walls and the alarm system was constantly triggering unexpectedly in the middle of the night....almost caused me several heart attacks! NEVER again. Cancel them like a hot potato and returned to EMC. EMC welcomed me with open arms.....the prodigal daughter has returned home! I love their honesty, installation ethics and their commitment to providing superior customer service, while keeping me up to date with the latest technologies. I'm a lifer! Thanks EMC!!!! read more

After accidentally setting off our alarm and not being able to disarm, we called several companies around town. EMC provides an affordable plan and there is no contract. When the contractor came out, he ended up having to change out our whole system. He was super nice, courteous and respectful. He ended up having to work for 2.5 hours but in the end we now have a working system! read more

I just had my system installed yesterday. Ted was incredible! He was very nice and had a few recommendations for me that he felt were in my best interest. He even saved me a few bucks per month! This is my first alarm system and so coordinating when to set the alarm and what to keep in mind is something I will have to get used to. I accidentally opened a door before disarming the alarm. EMC called me within about 30 seconds and checked to see if I was okay. What great service!! I'm very happy with my choice. ADT had an overly pushy, rude, invasive sales person try to sell me more than I needed. At $23.95/month with the cellular communication device, my wallet couldn't be happier and I feel much safer. Thank you, EMC Security! I'm impressed! read more

After writing a less than positive review earlier, my faith has been restored in EMC security. I had contacted customer service to have a technician come out and check my system for a malfunction and was told it would be a two week wait. I had told the rep - just forget it - I won't use my system. So either from that phone conversation or my subsequent review, I received a phone call from a supervisor who wanted to help. He scheduled a technician for the following day (a Saturday!) and gave me his phone number/email for future use. Will F. came out and solved the issue, was courteous, attentive and gave me a refresher on using the alarm. To say the least, John and Will are to be commended for excellent customer service. Thank you so much. read more

This is a quality company. Over 2 years now and I have gotten great service at great prices. Two years and no monthly increase. Nobody does that anymore but this company does. I've delt with the high prices of ADT and loud security high prices and couldn't get out of their contract. Yes read the fine print. Only allowed out of contract during the week it expires then automatically renews. Enough about them. Did I metion...... EMC has no contract. I have motion detection and smoke alarms. Try them you'll like them. One more thing. Com'on no company is perfect. But they do try hard. I guess if you compare them to comcast maybe their pretty close. Huh! No! I don't work there and no realitives do.......lol read more

Got a call from the business leader at EMC within a couple of hours. Had to revise this they really care and are honest people..

After having some issues with our strange, outdated (commercial panel in a residence) ADT security system, we decided to call EMC. Butch K. came out and made some recommendations and gave us a quote. Our tech, Dalan N. got us up and running soon after with a smart new system. Because we had a commercial panel and it was wired a certain way, the cost effective solution was to go with a similar type of panel. I was hoping for a residential panel, but appreciated that they saved us money and time by doing what they did. We like the mobile app and other features of our system and we're getting more for a lesser price. We appreciated the professionalism and expertise of our EMC guys and have decided to change out our ADT system in our office/warehouse, which oddly, is a residential panel. Go figure! read more

We had at least three different companies during the past 12 years. The last one sent a message that they will stop monitoring (duh!), but sent me a bill. When questioned, they said that they "farm out" their monitoring to a "well known" national chain!! Enough said. I called EMC security. The manager showed up the next day with two of his best people. They understood my needs, suggested minor changes to the previous system, came in the next day and got everything done to my fullest satisfaction. They are never hurried, methodical and take time to explain what is being done and how the system will function. Vince, congrats. You have a great team. Oh, I forgot to add, they also do theater systems. Ours stopped functioning properly. Vince told me that he will take care of it. As usual two guys showed up, diagnosed the problem, made necessary changes and made sure the system worked properly, vacuumed the entire place and left. The charges for two of them working almost three hours was extremely reasonable (they also brought appropriate wires - included in the repair cost) Vow!! read more

After having Protection One for 8 years and the cost continuing going up I decided to change. EMC was nothing but professional . They came and gave me a estimate and I was hooked. They came and upgraded my system with no cost to me and I have been completely happy with them. read more

Called for an appointment for a new home security system. They were booked during the date/time I had available. They had no other options. I will take my business elsewhere. read more

EMC Security is very slow at responding when the alarm goes off. I have accidentally set off my alarm a few times and each time it has taken them almost two minutes to call me. If it were a real accident, anything could have happened by the time they finally decided to call. I have been a customer for over a year now, but I will be switching to a different monitoring service next month. It makes no sense having a security monitoring service that isn't prompt on emergency alarms. read more

Overall just ok..I have telephoned customer support three separate times and experienced VERY LONG wait times each time. It is true. Also, do not be misled in that they DO NOT tell you that the convenient use of "Mobile App" is an additional cost of approximately $5.00 per month to use it. They forget to mention this fact. read more

Believe the stars!!!!!!!! They seem great upfront... Installation guy was nice enough. Then you are serviced by them and that's when the issues begin. I noticed that their response time was much slower than ADT. The most annoying part is their billing. They don't have any sophisticated processes, cannot automate your billing and send invoices one day and expect payment a few days later. It's so frustrating in 2014 to see companies still lagging in processes that worked decades ago but serve no place in modern day. Im so pissed I ignored the stars because it was so cheap... Well, you get what you pay for! read more