Shortly after posting my issue to Yelp, I received a call from EMC Security. They informed me that they had a technician in my area and would be able to repair my issue on that day, 6/23. The technician arrived and replaced the radio. The tech was very knowledgeable and "knew his stuff". There are a few things worth mentioning, that came to light on 6/23, about the radio installation on 5/27. During the 5/27 radio install, I informed the technician that Verizon had a very poor signal in my area. He assured me that the radio was for AT&T signal. It was not, it was Verizon signal. The radio was installed in the basement area, as the old radio was. Although the old radio functioned properly, in the basement, this was a no-no for the newer radio. During the 6/23 radio replacement, the proper radio was installed and it was installed upstairs to ensure good signal reception. Again, the tech was very knowledgeable and explained ALL of the issues in detail. KUDOS TO THE TECH. Later, I received a call from Mr. Jamie Collins of EMC Security. He apologized for the issue and wanted to ensure that I was OK with everything. I informed Mr. Collins that I understand installation issues, but I was really upset about being told that the radio was AT&T when it was Verizon. I thanked him and informed him that I would post and update to Yelp. He DID NOT ask me to post an update. I told him that I would, after the mandatory 24 hour, wait, period to post updates. I noticed that Mr. Collins posted his comments on the issue. To quote Mr. Collins "On May 31, after you reported the problem initially, a technician was immediately sent to the home." This is true. The radio failed on a Friday night. Their service is closed during the weekends. Numerous keypad button pushing attempts did not resolve the issue. After that, a tech WAS sent. Seems the original installer programmed the system incorrectly. The system was programmed for a landline, when no landline was installed. This programming issue is what he corrected, not the radio. A loss of signal problem was corrected on 6/23. Again, I have had ZERO issues with EMC Security monitoring or with the old equipment. I would give EMC Security 5 stars for their monitoring service, however, due to improper install, failure to immediately correct faulty new equipment, and failure to "listen to the customer" I am giving them 4 Stars. Also, once again, KUDOS TO THE TECH, (6 STARS) who diagnosed and corrected the problem. He is a great asset to EMC Security. read more

I had an entirely positive experience with EMC Security. I usually believe that you get what you pay for, but in this case with EMC, I pay less and get way more than my previous alarm company. Let's start with the technician. He came to my house and worked very hard to activate my system as our home already had a system that we had not been using. Due to the added services I received, he had to run some cables through my walls and did so seamlessly and even cleaned everything up spotless. My husband is a very tech savvy and handy guy by his own trade, but the EMC technician showed him a few things even he didn't know. He was extremely smart as it pertains to security systems and technology, and more importantly was able to put it into "easy speak" for me. He was so patient. Also, I work somewhat close to their office in Gwinnett and was able to tour their operations center. I've never been offered a tour of facilities by any alarm company in my life. Although, I was separated by a wall and glass window, I actually was able to see the facility that monitors customers. It was incredible. I thought what they showed in their commercials was a set up, but it's a real monitoring center! They did a thorough job of explaining how their monitoring service works and were so prepared for alarms and emergencies. I have already experienced this as I have already set my alarm off accidentally and received a response call right away. I wish I could remember the manager's name who gave me the tour, but I can't say how impressed I was with his knowledge and expertise on the technology and company. After learning all there was and researching toher companies, I truly felt like this was a local company that was the best fit for my needs- I pay nearly 40% less than what I was spending at ADT. I receive more service. I don't even know where the ADT monitoring center is and I had been their customer for years and was never offered a tour or educational experience. EMC actually educated me on how the technology and their operation works. And I did not have to sign a contract for all of this service. I've only been their customer since April 2012, but I don't foresee any problems based on the level of service I've gotten so far. I hope Icontinue to be impressed. Like other reviewers have said, shopping around indeed pays off. But in my case, I shopped around with 3 other companies and had no confidance in any of them, nor was their pricing the best. read more

My family and I would highly recommend EMC Security. We feel so safe with them and we really like how they've treated us. Our old alarm company was terrible. We had to wait 7 months before we could drop them because we were stuck in a contract, they made a mistake and overcharged us and were so rude about it to my wife when she called. We chose EMC Security because they were more affordable and there were No Contracts. We set off the alarm a two times so far because we didn't get to the keypad in time. Both times they haev called right away, felt like less than 10 seconds. Both times I noticed that they were nice but stern in making sure we are who we're supposed to be in the house. Our old company would take more than 2 minutes to call us, I counted I was so fed up. We also got the service where we can turn our alarm on or off from our iphones because we always forget to turn it on when we're rushing to leave. We're so glad that we're paying way less than before and we are not stuck in a contract. I am very hard to please and they have done a great job. read more

We moved into a new home that had an old outdated system, so old they don't even make them anymore. We called two other alarm companies along with EMC Security. The first guy was over 20 minutes late coming to my house and never called or apologized. The other guy wanted too much every month and was very unprofessional to my children when he was here. The man from EMC was super nice, on time, very polite, and professional. He showed me new things that I didn't even know I could do with an alarm. The other guy who installed the work, he was also very nice, knowledable about what he was doing and also showed my very tech savvy husband a few things. It was an extensive job, he was here all day, and worked very hard. He also put up my yard signs in great places for me. We set off the alarm a few times on accident and they have always called right away. We hadn't ever received calls this quickly from our old alarm company. EMC allows us to feel safer than ever and we pay less than ever too. We will definately recommend them to our friends. read more

Good value and Great Service- We have used EMC Security for over 10 years. We have had 2 other alarm companies at previous homes in ATL, but chose EMC Security because they had a good reputation among our neighbors and had a competitive monitoring rate. They have always been a great company to deal with, and they actually answer the phone with a live person. We have set the alarm off a few timse (thanks to kids letting out dogs in the morning), and the response time is fast and professional. We recently added cameras to the front and rear of the home, and two remote locks to our system. No more keys at our house, and we get notification when the girls arrive home from school, as well as a visual of who is with them. If you have high school age kids, always good to know what is going on at the house. Monthly rate does change when you add these connected services, but only by a few dollars a month, and worth it to us. read more

We researched several companies before deciding on an EMC Security system. Within weeks after installation, we accidentally triggered the alarm twice. The central office called our phone within what felt like 20-30 seconds. Each time we have spoken to them via telephone, they have been incredibly courteous and helpful...even in the early morning hours. The sales person and tech were beyond considerate. We felt like we really understood what we were purchasing and how to use it. We researched 4 other companies before deciding on EMC and we couldn't be happier. We've since referred others to EMC. Wish we had gotten this system sooner. read more

Having never had a security system before, I was a little apprehensive about what to expect. EMC Security has such wonderful customer service that all of my worries have been addressed with professionalism and courtesy. From Melinda, who set up my appointment, to the technician who came to check my system, I have only good things to say. I am very pleased with the cost of monitoring and the fact that I didn't have to sign a contract. That says to me that they will work hard to make sure that I will continue to be completely satisfied. Thank you, EMC Security! read more

I have had EMC for over two years. The response time has always been immediate whenever the alarm is tripped. Customer service is excellent. No complaints whatsoever... And best of all NO CONTRACTS! The other reviews seem very fishy... Why do they recommend ADT so highly? ADT is high pressure with commissioned salespeople and long term contracts. Be very wary of the other Yelp reviews which seem to overly recommend ADT as the alternative... I don't do reviews but felt I should offset the others negatives in fairness to EMC. They really are great. read more

Been a customer for over 13 years. Same $16.95 rate for 13 years. Not locked in at all. I can cancel anytime. As a matter of fact, I pay in advance, taking advantage of a discount. But if I needed to cancel, the prorated unused portion of my discounted prepayment would be refunded to me. Love Vince and everyone at EMC. Their monitoring center is very professional. And their service call center is responsive as well. I needed a battery replaced and a zone bypassed and had no issues what-so-ever. Love EMC! read more

I'm a long time customer and now have added systems to my kids homes. I completely trust these guys. When I've set the alarm off by mistake, I head straight to the phone because I know a call from the monitoring center is coming. They are always prompt, courteous, and make you feel like you're their best customer! I like the fact that security is all they do. They don't push cable tv, telephone or internet service too. I want a company whose sole focus is on being the best in the security system business. read more

If you are looking for a security company, you need not look any further as this is the best. Everyone is so pleasant, professional and helpful. Questions are answered promptly, and they make sure you understand what they are saying. We love the fact that they respond quickly when someone in the family accidentally sets the alarm off. As for the medical alert system, they respond very, very, quickly, and it is so easy to press a button. Hats off to an excellent company with outstanding employees. read more

The customer service with EMC was great! They were very helpful. We had many questions since this was totally new for us. It definitely gives more peace of mind knowing that it is monitored now. We had a false alarm recently, and they called immediately to check on us. The salesman, technician, and everyone we have talked to has been very kind and helpful. We had an old alarm system that was never monitored. They were able to use some of the old equipment and add some new equipment. read more

I have been a loyal EMC customer since 2000 and I have never had an issue with their service. I have gotten to know several of the people with in their orginization and they truly care about their customers. From offering suggestions on how to better protect my home and family to asking for feedback on their service on a regular basis to ensure they are constantly staying in touch with their customers, I highly recommend them; both for commercial and residential service. read more

We are extremely satisfied with EMC Security system. We had an older system, a competitor, and this is so many ch improved. We love the abilities to change passwords, assign different passwords to family members, change alarm strength, and adjust settings. The system is very easy to operate and customer friendly. We set off the alarm by accident and were very pleased with the operator. I would recommend this system to anyone looks no for a customer friendly system. read more

We switched service from another company to EMC Security last year. You can't beat the quality of service you get for the price. You would think you would have to sacrifice something because they are so much less - but you don't. The service is really top notch. When the alarm went off accidentally because my son opened the front door with the system armed, we got a call within seconds. It was crazy fast! read more

Billy Hammond is one of the most professional techs this company has. He has provided service to my home on more then one occasion & has always been professional, polite, efficient, accurate, etc...The job is done correctly the first time & he explains everything so I know what he's doing, he also doesn't leave a mess. Excellent service & a great asset to EMC Security! read more

I am so glad that I have EMC Security. I feel safe when I am home and I don't worry when I am gone. Service is excellent. I wondered about the silent alarm. My daughter-in-law accidentally set it off one time. A deputy was here within minutes to check everything. I would recommend EMC Security. It was one of the best things I have done for my peace of mind. read more

Terrific online service from technician named Sam. Long time customer who had problem with a faulty sensor. Sam not only showed me how to bypass the faulty sensor until it could be repaired, he set an appointment for repair and, as an added bonus, Sam walked me through the resetting of the clock on the main control unit. Great job, Sam! --- Tim K read more

Great customer service from sales to monitoring to IT. Easy to install too. I had questions after we installed and the service technician called me back and made sure all my questions were answered. Even had to check on something and called me back within 2 hours with an answer. I would recommend EMC Security to anyone!! read more