Well I didn't get Eugene, so maybe that's why my experience wasn't as great as everyone else's. We…read moreneeded an emergency locksmith to get us into our place after we locked ourselves out. The star is for the guy showing up on time on a Sunday night, and for getting us in our home (although if I could give zero stars, I would). It cost us around $175 and after we were in the house, he asked us for payment in cash. We don't carry cash. He wouldn't take a credit card (despite them advertising as credit card friendly), so we paid with a check. However, the locksmith had no idea what he was doing. Our lock AND door are totally busted, broken, in pieces. We had to give up a day of work (since we didn't have a way to lock the house) so the technician could come back Monday night and fix the lock, only for him to tell us he had the wrong size lock with him and wouldn't be able to fix and replace it. He had no idea *how* to fix it, even though he's the one who broke it. On Tuesday, he was supposed to come over in the morning to try again, but called us to ask if we could ask our office if they have replacement locks he could use since he didn't have the correct part. We had already explained to him on Sunday that no, they don't, this is not an apartment complex but an owned condo. They don't carry locks, we don't have a maintenance office. That's why we're calling a locksmith. He said he could not help us. We ended up calling a different locksmith company to see if they could help fix the damage done by this company, because J&M's technician didn't have the parts to fix what he broke. Plus, he asked us to call someone else to find the lock. According to the new company, there are pieces missing and broken, and they made so many errors that we need a specialty lock ordered. Now I have to keep spending money to fix what they damaged. We called J&M on Tuesday to explain the damage that was done and ask for a refund and/or damage reimbursement since they directly caused the unnecessary damage to our door. We sent photos of the damage, per their request. We called them twice and both times they said they'd call us back - they didn't. We called again, they didn't answer. We called twice on Wednesday, they still didn't answer. We sent a text on Wednesday asking them to call us back, and they finally texted us back saying they wouldn't do a refund because we didn't contact their office - even though we had been in touch with their employee directly. Their employee said they didn't have the parts, the reason we had to contact another company was because they didn't have the parts. And yet their reason for not giving us a refund is that we should have contacted their other technicians? NEVER do business here. Ever. This was beyond poor customer service, it was a never-ending nightmare. I even filed a complaint with the BBB, which the company ignored (this action can be found on the BBB website).

Eugene was punctual, reliable, courteous and reasonably priced to unlock my car door…read more I would recommend him to anyone needing auto-locksmithing

Caffey 24/7 Locksmith may not be the most reliable option for locksmith services. The damage caused…read moreto my van's doors and the attitude displayed by Mr. Caffey is concerning. A more careful and professional approach would be expected, especially when dealing with delicate situations like unlocking vehicle doors. It's important to choose a locksmith company with a reputation for professionalism and integrity. A hard lesson has been learned from this horrible experience. Calling a number that was received from searching for a locksmith in Decatur. In return, they sent out Mr. Caffey. He's been very disrespectful and uncaring about the damages he created to my van. When calling to complain about his services. Mr. Caffey pretended to be the 1st Company's resolution department. He assured me all would be taken care of. Receiving a personal email that He's never responded back to has been very frustrating.  Please, Please, please find a kind, caring, professional  Locksmith and Mr. Caffey 24/7 Locksmith is definitely not the one to choose. His services are not up to a minimum standard needed to have reoccurring clients. Definitely lacks customer service skills with compassion for others' property.

Highly recommend Caffeys 24hr locksmith!! The guy I spoke to was very polite and arrived within 15…read moremin of me calling. Unfortunately, I told him the wrong lock but he was so kind and patient with me! He even took the time to explain to me the difference between the two locks and the skill that was required to unlock a deadbolt and the risk of damage. Very transparent, kind and patient and would highly recommend a 1000x over. Now that I think about it, I didn't get his name but did offer him some pound cake bc I was so impressed with his gentle nature and professionalism.

Super fast, super friendly, fair price. I'll be calling them again the next time I lose my keys.read more

Do not use this company. They destroyed my door replacing a door handle! Split the wood veneer and…read moredidn't ask before removing the door knob if I wanted it replaced- I called for a re-keying of a new handle that I planned to install myself later. I was given a $175 bill for re-keying and now I have to have my door repaired and have the handle removed to repair the damage done by locksmith services roswell! I'm so mad! I wasn't quoted a price for handle install and when mentioned that I didn't want it installed l- the guy said too late! Also when pointed out the split wood he just shrugged.

Very professional and responsive. Great price, beat the nearest competitor by almost $300 less…read more Even when there was an additional issue after he made me a new key, he went out of his way to meet me and get it resolved quickly. When he initially met with me he also went out of his way to try and use the car key that I had initially, but accidently dropped and broke into pieces. Call Ben, he will get you taken care of regardless of what key assistance you need.

I called key4less to have a tech. come out to remove and replace the lock on my file cabinet. They…read moreadvised me they could not do it, but they said they would send out their guy who does that time of work. The guy from R&M locksmith called and requested a copy of my file cabinet lock. I sent him the picture and said he would be there in 30 minutes. Instead of telling me he couldn't do the job I requested so I could try another company. He arrived and said he could only drill the lock off, but not replace it. So I stated I would pay the trip charge. He ended up using a slim Jim to force my top drawer open, but I won't be able to close it. Bottom line, I feel he shouldn't taken the call, knowing that he could not complete the job I requested. What a ripoff. I blame key4less because he referred him for a job he could not do. Be careful not to accept any of their referrals. If they can't do the job, hangup and findsomebody else, because $226 is alot to pay, when it didn't get the job requested done. Rating of 0 stars!!!

Very impressed with the services provided. His promptness was unmatched, very professional,…read morecourteous, and attentive to details. He unlocked, programmed, and cut my new keys within minutes. Tested all the buttons. I definitely would recommend him to anyone. Not to mention the price was AMAZING. You will not be disappointed.

I lost my car key recently and sadly didn't have a spare, so I needed a new one made. I contacted…read moreseveral local locksmiths here on Yelp for estimates. Mikhail from Bonlock responded quickly and with a more affordable price than other companies I contacted. He also had appointments available for that same day, which would be really convenient if I needed the key urgently. He met us at our home (where luckily my car was located) and was friendly and professional. He had our key to us really quickly! We were also offered a second key for a low price. The whole process only took 10-15 minutes. Overall, I highly recommend this service if you need a locksmith.

Ambu-lock looks like a great business. The reviews are good. I was even referred by a different…read morelocksmith that was too busy to help me. I thought the interactions would be incredibly pleasant. So, wtf happened? Did Peter not handle my case? Did I call the wrong Ambu-Lock? I don't know if I interacted with Peter, but I apparently called the right place. I asked whomever I spoke with to quote me a price to unlock a car. He asked what part of town am I located in, and I replied Snellville. Can you guess what he said next? a) Oh, what part of Snellville? b) We serve parts of Snellville. Can you provide your address? c) [Disgusting contempt] Heh, can you narrow it down a little more? Yeah, sadly the joker chose C. I was floored by the fact that he chose to be rude. I wasn't rude to him. Before I even had a chance to clarify, he went on this stupid rant about how the company serves Dekalb, Fulton, Gwinnett, but not all of each county. Snellville is a really big place. They don't serve all of Snellville. Blah Blah Blah. After trying to get a word in multiple times, I said "Okay nevermind" and hung up before this idiot could finish his stupid rant. If this was the end of the experience, then I likely wouldn't even write a review. Sadly, the experience wasn't over. Mr. Jackass went ahead and proceeded to call me multiple times with his cell phone. When I didn't answer, he decided I wanted to be harassed by text message instead. He gave me a different version of his same stupid rant, and at this point, it's all too surreal for words. Don't do business with Ambu-lock. If you must call them, you apparently need to use *67 to avoid being harassed later. To whomever handled my case: don't contact me again. I will screenshot and post any further unprofessional harassing texts. I will report your violation of the CAN-SPAM act to the FCC.

I recently realized that during our moving process of packing items, i had misplaced my 2016 FJ09…read moremotorcycle keys and now with time running short my only option was getting new keys. I reached out to Peter on Friday and we sorted through the details through text over the weekend and he commited to coming by on Monday. Peter came on time and did his magic and got me 2 brand new keys cut in a short amount of time! Very professional and will certainly recommend to anyone needing to get out of a jam like losing keys! Thanks Peter!

This company was suggested to me by a friend so I called because I needed several items rekeyed…read moreimmediately. Jason picked up right away and was very informative about the items he would need to change on the locks to have only key for the entire home plus his costs are quite reasonable. He said he could be at my home in Alpharetta by 4pm and he was right on time. He made sure everything worked and was correct before leaving. His professionalism, knowledge and helpfulness were exactly what I needed. Thank you!!

They service person arrived in a timely manner. After assessing the situation he offered a solution…read morewhich was satisfactory. The only solution involved installing a new system and keeping the existing key. Option 1 was to change the lock and have a different key for the door which would defeat having one key for all the doors. Option 2 allowed the lock to be changed to match the existing locks. I rated them a 3 because he started out at almost $300 but completed the work in less than an hour and a half the cost! Seems like a little odd!

I needed a locksmith company to come out a rekey a commercial property. Hero Lock Services was…read morerecommended to me from a close friend and I'm so happy I took her advice. Dell was very fast and very affordable. He was also very kind and personable. I will use him and refer him to anyone that had locksmith needs! Thanks Del