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    LL Flooring - Lansing

    3.8 (6 reviews)

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    Bob's Discount Furniture and Mattress Store

    Bob's Discount Furniture and Mattress Store

    (19 reviews)

    I typically only post about restaurants. But doggone it! This Bob's experience made me pull out my…read morephone ... First of all, we only went in to "look around". I'll be doggone if I didn't leave out with a new couch! LOL Austin greeted us at the door and I'll tell ya ... I knew he was gonna end up selling me something. He was soooooo personable. So respectful. So sweeet. Pimp was sold when Austin invited us to have some free ice cream in the cafe (even though I told him we were "just looking".) We found EXACTLY the kind of couch we were looking for. We were flip-flopping between that and actually a more expensive one but Austin pointed out some things that helped us realize that higher priced one wouldn't work. THEN, we found out we could do 12 months same as cash. Pimp was sold. Oddly enough, the trip to the ladies room sealed the deal for me. The bathroom was tidier than my own at home. But when I asked Austin about whether they still "Scotch Guard" the furniture, and he explained how their company "didn't trust" that product to be safe for their customers, but had a protection policy instead ... what the helllllllll! We now have a new couch. Austin ... if you ever decide to sell cars ...

    I believe Bob's current financing practices are deceptive and potentially predatory toward…read morefinancially vulnerable consumers. I have been a Bob's customer and currently have a $7,400 Bob's credit line through Wells Fargo. I am still paying for a couch purchased from Bob's. I recently discovered that Bob's ended its relationship with Wells Fargo and will no longer accept my existing credit line for new purchases. I received no noticeable email, letter, or other notification from Bob's informing me that a credit line obtained specifically to shop there would become unusable. I can continue paying Wells Fargo, but if I want financing at Bob's again, I must apply for new credit. After researching why Bob's changed lenders, I became more concerned. Bob's replaced Wells Fargo with Synchrony as its primary financing provider and offers additional financing through companies including Fortiva, Acima and American First Finance. Bob's has publicly discussed higher approval rates and higher approved credit amounts under its new program. The Synchrony MyBob's Card currently discloses a 34.99% regular APR and up to a 39.99% penalty APR. Even more concerning, Bob's own disclosure states that Acima's standard 12-month lease-to-own option may cost MORE THAN DOUBLE the cash price. Bob's markets itself as a "discount" furniture retailer while offering increasingly expensive financing alternatives to consumers who may not qualify for traditional credit. Those consumers are often the people least able to absorb extremely high financing costs. I cannot claim to know Bob's intentions, but I believe this business model deserves consumer scrutiny. There is a difference between expanding access to furniture and creating progressively more expensive ways to complete a sale when a consumer cannot qualify for conventional financing. In my opinion, marketing "discount" furniture this way can leave vulnerable consumers paying anything but a discount.

    LL Flooring - Lansing - flooring - Updated October 2026

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