Beware of nickel and dime, and bait and switch practices. Make sure your showroom selection is actually in stock or they promise arrival on a given date. Lumber Liquidators has VERY LITTLE flooring materials in stock. If Lumber Liquidators can't guarantee a delivery date, or if they continue with subtle suggestions to switch to another cheaper quality product and they claim "we can most likely get this in a couple weeks" when the product you wanted is much higher quality, and currently on sale...that should be a huge red flag. Consider the following: I asked the salesman for an installation price. He told me $3.69 per square foot which I thought is a good deal since other local contractors had quoted me $4.00 per square foot. So I paid a $25 estimate fee which I normally don't do because honestly...that should be part of any contractors cost of doing business. Sure, it's refundable if you use that contractor...win win for them. Lumber Liquidators does install for 3.69 per square foot. But they add in all kinds of EXTRA FLUFF in their itemized estimate that any other contractor would simply include in their bottom line. For a wood floor this included: 1. saw blade 37.99 2. floor care maintenance kit 34.99 3. seam tape 41.93 4. self leveling cement 29.99 5. Adhesive 77.87 5. L-cleats) 94.95 I guess, According to Lumber Liquidators, after paying the $25 estimate fee, you also need to start buying tools for their contractors such as a 10-inch Dewalt Combo Pack saw blade listed on my estimate. LOL When adding in all these extras, the install price was $4.00 per square foot, just like everyone else in town. Don't forget delivery. Lumber Liquidators will deliver. In my case it would have been $375 for 2 pick-up loads of flooring. This is just another nickle and dime strategy to make up for the so-called "low prices." If you install yourself. If Lumber Liquidators has what you want in stock or promise a date it will arrive. If you have a big truck or trailer. If no other wholesaler or even Jerrys has a better price...by all means buy from Lumber Liquidators. read more

We started a flooring job with LL Flooring Oct. 2021 and we are still trying to get issues of a very poorly done job resolved. What was supposed to be a three day job has turned into a 10 month ordeal. Our installer, provided by LL Flooring, arrived and tore out the old floor. He then called the next day to tell us he couldn't come to finish the installation because his truck needed to have the distributor replaced. We offered to come and pull his trailer with our vehicle but he said he wasn't comfortable with that. We offered for him to use our tools, which we had everything he needed, but he was not comfortable with that either. His return to finish the job turned into weeks. We had a New Years Eve party planned that we had to have with the floor all ripped up. When the installer finally arrived to finish the job he smelled so bad we couldn't be in the same room with him. We sat upstairs while he worked. At one point we heard something hitting the walls and appliances. We went down to find that his air compressor hose kept flying off the compressor. In the process our walls, cabinets and refrigerator door were gauged. We have sent pictures of the damage to LL Flooring customer service. Besides the damage done to our kitchen the flooring job was done so poorly major portions of the floor required ripping up and replacing. The installer also did no clean up of the work space in the garage, we did all the clean up. He also left glue all over the flooring planks. Every time we spoke with customer service about this job they were of very little help. They spent more time telling us what they could not do rather how the problems could be remedied. After multiple calls and emails ten months later the flooring mess has been fixed. The refrigerator door with the gouge we were told they would figure out how to deal with that damage. That was 9 months ago. Now they just keep putting us off. read more

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Highly recommended. LL Flooring has great customer service and great prices. We are very satisfied with our gorgeous new floors!

Staff are helpful, courteous, and flexible, and of course the prices can't be beat! I got a flyer in the mail that advertised a beautiful wood that I thought would complement my current living room scheme very well (time to get rid of that carpet!) and while unfortunately the specific one I liked wasn't in stock at the Eugene store, the manager offered to ship in the amount I needed from another nearby store, and also went over other similar options so that I could decide the same day. Both of the men I worked with were knowledgable about my needs (keeping price and wear and tear of a dog in mind) and I was able to put down a small deposit to reserve my flooring, and easily schedule my pick up for later! Everybody that I encountered was helpful and professional, which is great since I knew nothing about flooring going in. Thanks Lumber Liquidators, I can't wait to make over my living room! read more

LL Flooring - Eugene - Puppies love wood floors:) - Flooring Near Me - Eugene, Oregon

Sorry folks, local reviews looked good so we gave you a try. When we entered the person couldn't be bothered to get off their butt. Offered no help, just pointed to where we need to look. Asked the mushroom sitting at your counter for more options, they replied these are your only laminate you carry-funny much more inline! read more

Excellent experience...Joshua was fantastic !! Very helpful...spent over an hour with us choosing flooring. He was very knowledgeable and answered our questions fully and completely. He went the extra mile to help us find what we needed and complete our purchase. Overall...outstanding..highly recommended. read more

Shopped around at all the big box stores but couldn't beat the price and service. Got my floor here looks beautiful and is holding up great with 2 kids and dog. Sterling the manager was very helpful. read more

LL Flooring - Eugene - Flooring Near Me - Eugene, Oregon

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Do not buy from store unless it's material that you have checked out. Corporate practices are horrible you will never see your warranty!

So easy to work with! Thanks Sam for the great customer service and helping us to fix our error in our original flooring choice. Would definitely go here again. read more

Sam at the West 11th store is the most amazing person. She is so patient and helpful. She took time explaining the levels of flooring and helped me understand that I could have hard wood flooring again love it. She worked with us; we came back several times before we made our final choice and accommodated our time line on delivery. AND Lumber Liquidators as a company stood behind their promise to give us the lowest price! We will definitely come back for any flooring projects we need and will send our friends and family Sam's way! read more

BUYER BEWARE! We had an ENTIRE box of pre-used hardwood flooring, complete with nails, splintered pieces, and cut pieces. Our contractor said it was covered up by a layer of ok looking flooring. I was unaware of the poor reputation and safety hazards of materials of Lumber Liquidators, else I would have purchased my hardwood from a different supplier. read more

I had a pretty bad experience dealing with lumber liquidators. I ordered over 1500 sq/ft of laminate for a job. No major complaints with the, but you get what yo pay for and this was cheap. The problem was when I tried to get a few more matching pieces of threshold to finish the job. The took my money for the rushed 2 day delivery and then gave me the runaround for a month while I tried to track it down so I could finish the job. A lot of the employees seemed like genuinely nice people but their corporate structure is such a mess I will never buy from again. read more

Sam was so helpful and knowledgeable about the product. She even layed out a section of my choice so I could visualize it better than from the small sample you get to look at in the show room. She was friendly and fun, made all the difference in a stressful situation! read more

We had floors installed in January, the materials are absolutely fantastic! However, customer service is far from it. The week that our floors were completed my husband noticed that a couple areas were starting to bulge. I immediately contacted the installer, they were to take a look when they came back for the debris that was left in our driveway and back yard. I came home from work one day and the debris from the driveway was missing but, the 4 bags of trash in our back yard were still there, and of course no one checked our bulging floors! It took approximately 5 months for someone to come out and inspect our floors. The contractor stated that it was a simple fix, he also explained that he had to send the information to corporate, corporate would then send someone to fix it. Here we are in sept, nine months after our installation! A lengthy note was written to corporate after being insulted by the store manager Josh, who had the audacity to tell me that he didn't have the "authority to give me 100 boxes of free flooring, or whatever it is I wanted." We paid short of $10,000 for our floors and were paid in full before installation even began! I was not, and am not asking for a hand me down! I am asking for my floors to be repaired. Corporate was notified of the poor manner in which customers are handled but they weren't at all concerned. The person on the other end of the conversation stated that they received information on this matter in August and on their timeline, "it is moving along on a timely manner." I will never use lumber liquidators again and will not recommend them to anyone! read more

We ordered 1300 square feet of laminate. We love three hours away and wanted to fit it all in one load. The staff, Dillan, Dylan and a gal helped work it out for us, helped load it all, brought us cold bottled water and all with great, friendly customer service! read more