Kevin did an excellent job cleaning our carpets and upholstery. He was very professional and great…read moreat communicating throughout the process.

Efficient and timely! Guys are always kind. Will hire again! Loved the end result. Hired them for…read moreoutside furniture as well. Well done.

Great company and staff. Would definitely recommend to neighbors and friends. Repair turnaround…read moretimes are a bit lengthy, but that's likely due to insurance.

After a flood mishap in our newly purchased home last year, we called both Service Master of Eugene…read moreand another local company to come and dry out our home. The other company wouldn't be able to get anyone out to help us until at least the next day. Service Master also had a tight schedule but was able to fit us in on the same day, which we greatly appreciated. Our insurance had given us the name for a local company to do the rebuild but when it came time for that, the company they assigned us wasn't responding to my calls or texts. And meanwhile, we were left with no kitchen and no interior walls or floors in and around our kitchen area. Service Master of Eugene once again said they would help. They got us on their schedule and maintained great communication throughout the process. The end result was beautiful! We worked with Jeremy and Aimee for the restoration and rebuild, and they were both excellent. They even responded to our emails on weekends! We liked their work so much that we had them come and do our bathroom. There were some hiccups when it came to the bathroom remodel due to some changes occurring in the company at the time, but overall our experience with this company was a good one. Their technicians were always professional and we felt safe with them in our home. And they do good work. We would hire them again.

Really glad we used Ehlers for our water damage reconstruction. All of their employees were great…read moreto work with and the results were fantastic! Would definitely recommend.

Our house was hit by a tree during the ice storm of 2024. Damaged our roof, took out our carport…read more It was a fiasco. Ehlers went above and beyond working with insurance to get it to perfect pre-loss condition. Their employees and subcontractors are 100% top notch. Casey was the foreman, and handled every communication with the calmness of a zen monk. Dillan and Cooper are savants with carpentry. Danielle is one of the most efficient and detailed painters I've ever had the luxury of working with. Their work isn't cheap, but it is 100% backed by the value of the end result! If you have an insurance claim, you CANNOT go wrong putting the welfare of your home in the hands of Ehlers.

We had significant water damage from a washing machine problem…read more I called Robinson Restoration on Sunday and shortly after Kyle arrived. He introduced himself as our project manager. From that moment on, Kyle managed a team that came to demo the wet floor and walls. They also set up a system of fans and dehumidifiers under the house and in the laundry area. They saved my kitchen floor and walls that backed up to my laundry area in the garage. After a few days the area is dry and ready for reconstruction. I want to give a shout out to my team. Kyle, Dominique, Ryan, Michael, Konrad & Jacob, Thank you for being quick, effective and polite. The work was done thoughtfully which saved us from a much larger problem. Save yourself some money and worry, we recommend calling Robinson Restoration for emergency water damage. Thank you again, Dr William and Arly Knight Eugene

From the owner: Water, sewer, mold or fire damage restoration professionals. Free estimates and 90 minute response…read moretimes to your home or business needs. When you experience a disaster in your home or business, you need professional water damage restoration services to respond quickly to mitigate any damage that has occurred and begin the drying process immediately. At Robinson Restoration, we specialize in water damage restoration, sewage cleanup, and mold removal. Our team of certified water damage restoration professionals is standing by and can respond to anywhere within the metro area within 90 minutes. We know that water damage or mold growth to your home or business from a burst pipe, flood damage, or sewage leak is an incredibly stressful situation. Our goal as a water damage restoration company is to help provide you with some peace of mind as we navigate you through your damage restoration process. If you are experiencing a water damage event, call on the water mitigation services of Robinson Restoration, our certified professionals will respond quickly to prevent further damage, clean up standing water, protect electrical equipment, prevent mold, and mitigate the water damage.

May of 2018 we had a flood due in our utility room due to a water heater leak. WVR came in and…read moreseemed to know exactly what they were doing. They had the room in plastic, dryers, and brought in the people to do the work to put the room back together which included replacing dry wall, flooring, cabinets, etc. For weeks the work did not begin and and repeated attempts to contact them resulted in, 'Mike's not in, he'll call you back'. Calls were consistently unreturned. In one successful contact with Mike, who was the project manager, he told us that the flooring had not come in and that's why they hadn't started the job. We called the flooring company and they said that he had not ordered it. From the time that work did begin, it was a nightmare.Mike provided no plans to us or his workers, he mismeasured so that the work they began was not possible to complete (this was caught by a worker who, within a day was let go for some reason- he was a skilled worker) He and another man had to come over and restructure the plan. The workers did good work at first, but Mike was never available and so the work would get held up. When they installed the water heater they did not fill the tank before starting it up so it burned out the element. The work was not completed until Nove 5th, no plans or itemized list was ever provided. We had to get the itemized list of work from the insurance adjustor. The bill was paid by insurance and extra work contracted for the job was paid by us in full. Just last month, we discovered a leak again. Our water heater closet was swollen shut and the replaced drywall work inside the house adjacent to the closet was cracked (18", 7" long, 1/4" wide), in the seams. WVR claimed that the cracks were the result of "the house settling" and they claimed no responsibility for their workers' installation of the water heater. When we contacted our insurance company as when we could expect the work to begin (WVR would not return our calls), our insurance adjuster reported that Mike had told him, "Why should I do the work when they still haven't paid me?" This, of course, was a shock, and threatened our reputation and credibility with our insurance company. Mike had claimed WVR they had widened our doors and completed other work for which they were not paid. This is patently false- no such work was ever done. WVR front office confirms that all bills to us have been paid in full. Mike slandered us to our insurance company. I do not know what struggles WVR are having as a company or if this is just their business model, but we still have black mold in our house and are trying to get a resolution for the condition Willamette Valley Restoration has left our home. We can't get back the time, stress and frustration of having dealt with such an unprofessional, shoddy company over the past 10 months.

I have used WVR two times for repairs and they have been amazing both times. The first was when my…read morebusiness flooded (a toilet ran for 2 weeks while we were out of the office, destroying all of the flooring and flooding the basement with all my important documents.) I called WVR immediately and they were able to send out someone right away. They coordinated with my insurance so I didn't have to think about any of it. They had great people who redid our original soft wood fir floors and restored them to like new. And, most importantly, they had the right equipment to dry out my documents so they were still usable. Out of 30 boxes worth of papers, only 1 and a half were not back to "usable" condition. The second time I used them, I had a leaky pipe around my shower that I didn't know was leaking inside the wall until I noticed a huge wet area on the ceiling in our dining room below. Again, they came over immediately and got started. With the sensors they had, they were able to tell where the water started and stopped in the ceiling and only cut out what they needed to. For about a week, it looked like the movie ET in our house with plastic wrap everywhere to cordon off the parts where they were working! We were still able to use all the other areas and they did not interfere with our daily lives. When they restored the ceiling, they matched our heavy plaster "design" in the ceiling to the point that you cannot tell what is old and what is new. I've been impressed both times we've used them. Easy to work with, fast and efficient, and all the special equipment to get the job done.

These guys showed up on time to help us with a leak going on, they set up dehumidifiers & instantly…read moregot to work. We appreciate their kindness and professionalism.

The entire crew was great to work with. We had a pretty good mess in the basement from a water…read moreleak, came in and cleaned it up and coordinated with the trades that were needed and got the job done efficiently. They were also great at helping me navigate the insurance aspect. Highly recommend Becky Fickas

Close to Christmas my toilet overflowed and the plumbing co. recommended Quick Restore. Boy am I so…read moreglad they did!! They are knowledgeable, professional, they accommodated my schedule without any problems, and the owner is a really amazing person. Being a new homeowner it was a really scary learning curve water damage and mitigation. The owner helped me navigate my insurance issues and the entire crew was great to work with. I also want to give a big thank you to my first contact and the supervisor, Jimmy, who really helped me through making decisions to take care of my house and he also interacted with insurance company with skill as Foremost was really trying to give me the short end of the stick. Thank you Quick Restore!!

Needed them in an emergency situation that occurred at 11 pm the night before we were leaving town…read moreand we figured we had to cancel trip but they came out by 130 am fixed the problem and we were in the road in morning as planned. Didn't seem like they charged a premium for the emergency call. Would use again!

they are available on the weekend, but so is Servpro. They promised to put up plastic sheeting to…read morekeep the dust and debris limited to the flooded area. The crisis expert (LOL) was on their way out the door when I reminded he/she of the plastic sheeting promise. And the sheeting was eventually installed. Prepare for a hefty bill, unless your insurance will cover it.

Beware of nickel and dime, and bait and switch practices…read more Make sure your showroom selection is actually in stock or they promise arrival on a given date. Lumber Liquidators has VERY LITTLE flooring materials in stock. If Lumber Liquidators can't guarantee a delivery date, or if they continue with subtle suggestions to switch to another cheaper quality product and they claim "we can most likely get this in a couple weeks" when the product you wanted is much higher quality, and currently on sale...that should be a huge red flag. Consider the following: I asked the salesman for an installation price. He told me $3.69 per square foot which I thought is a good deal since other local contractors had quoted me $4.00 per square foot. So I paid a $25 estimate fee which I normally don't do because honestly...that should be part of any contractors cost of doing business. Sure, it's refundable if you use that contractor...win win for them. Lumber Liquidators does install for 3.69 per square foot. But they add in all kinds of EXTRA FLUFF in their itemized estimate that any other contractor would simply include in their bottom line. For a wood floor this included: 1. saw blade 37.99 2. floor care maintenance kit 34.99 3. seam tape 41.93 4. self leveling cement 29.99 5. Adhesive 77.87 5. L-cleats) 94.95 I guess, According to Lumber Liquidators, after paying the $25 estimate fee, you also need to start buying tools for their contractors such as a 10-inch Dewalt Combo Pack saw blade listed on my estimate. LOL When adding in all these extras, the install price was $4.00 per square foot, just like everyone else in town. Don't forget delivery. Lumber Liquidators will deliver. In my case it would have been $375 for 2 pick-up loads of flooring. This is just another nickle and dime strategy to make up for the so-called "low prices." If you install yourself. If Lumber Liquidators has what you want in stock or promise a date it will arrive. If you have a big truck or trailer. If no other wholesaler or even Jerrys has a better price...by all means buy from Lumber Liquidators.

We started a flooring job with LL Flooring Oct. 2021 and we are still trying to get issues of a…read morevery poorly done job resolved. What was supposed to be a three day job has turned into a 10 month ordeal. Our installer, provided by LL Flooring, arrived and tore out the old floor. He then called the next day to tell us he couldn't come to finish the installation because his truck needed to have the distributor replaced. We offered to come and pull his trailer with our vehicle but he said he wasn't comfortable with that. We offered for him to use our tools, which we had everything he needed, but he was not comfortable with that either. His return to finish the job turned into weeks. We had a New Years Eve party planned that we had to have with the floor all ripped up. When the installer finally arrived to finish the job he smelled so bad we couldn't be in the same room with him. We sat upstairs while he worked. At one point we heard something hitting the walls and appliances. We went down to find that his air compressor hose kept flying off the compressor. In the process our walls, cabinets and refrigerator door were gauged. We have sent pictures of the damage to LL Flooring customer service. Besides the damage done to our kitchen the flooring job was done so poorly major portions of the floor required ripping up and replacing. The installer also did no clean up of the work space in the garage, we did all the clean up. He also left glue all over the flooring planks. Every time we spoke with customer service about this job they were of very little help. They spent more time telling us what they could not do rather how the problems could be remedied. After multiple calls and emails ten months later the flooring mess has been fixed. The refrigerator door with the gouge we were told they would figure out how to deal with that damage. That was 9 months ago. Now they just keep putting us off.