You know. I was always a champion of Lite Bites.. I defended them because I thought they were actually a fine place with friendly, helpful staff.
What happened? Seriously. Did it get taken over by a bunch of fifth graders? It has been so terrible lately that I can't even complete a thought.
I've done pick-up orders for the past five years. All good... except the past five months. Items missing, being charged wrong, raw chicken, the cooks forgetting to cook the food I called about an hour previously, etc etc.
Today, I've reached my limit. I called this morning and ordered a turkey club sandwich on whole wheat bread. I get there, I get my bag, I pay, I come home. I open the bag... it's an egg wrap with cheese and peppers.... I call them and tell them about the mistake and they say, "oh, well you weren't specific about the turkey club. that's the turkey breakfast special"... yeah, so, every turkey club ever has consisted of peppers, eggs and cheese, right? " come back and prove to us that there is no turkey in it" - NO JOKE. They told me to bring back my food that they screwed up the order of and PROVE to them that they screwed up the order.
I come back with the food and I'm friendly to them and even apologize for the whole situation. I give back the wrap and then get a lecture from an employee about the differences in ordering lunch and breakfast, like I'm a feral child who just left the house for the first time. Fine, whatever, I just want my food.
I wait a bit and the woman finally displays my actual order... "This is what you wanted, right?" and it's the club sandwich. Yes. That's what I've wanted all along. She then charges me the difference in price for their mistake. No compensation whatsoever, no admission of screwing up. I was paying the difference for their mistake. She even got pissed when I used my credit card, stating that there was a limit. I'm not going to take money out of your crazily-fee'd store ATM, because you screwed up my order and are making me pay for it. No. That's not how things work.
She finally agrees to let me pay with my card and I go home with my turkey club sandwich. I'm starving at this point. I rip open the container and just begin eating the sandwich.... but... it's a little funny. Doesn't taste right. Oh, look, the turkey is PINK. The sandwich is completely pink. The sandwich looks like bubblegum on bread. Gordon Ramsay wouldn't even be able to dismiss it as raw, he would have a heart attack and die at the sight of it. It was so inedible. But , it's my fault for eating a few bites without looking. I'm going to have food poisoning soon, I'm sure of it.
Thank you Lite Bites! read more