I love Liox, I've been with them for the past 3.5/4 years, they are amazing, they make laundry doing so convenient. concierge like laundry service, at its finest! you get to pick which detergent your want as well as dry sheets, do what you want! amazing company! read more

I have been using LIOX for several years now. At least twice a month they come get my laundry. Delicates, slacks, blouses, towels, bedding.....no matter what they do it. The staff is always courteous and just amazing! my clothes are always clean, never damaged, and folded nicely. The cost is super affordable and saves me so much time. I love LIOX and will continue to use them! read more

Excellent and consistent service! Very efficient and team is always accommodating to schedule changes. Julia is fantastic and super communicative, always willing to help with any changes. Would recommend! read more

Expensive but decent. Customer service is pretty good. You can track when your laundry is getting dropped off so that's helpful.

They did exactly what they promised at a time I couldn't do my own laundry due to COVID. Picked up my sheets, delivered them back on the same day within the promised time frame. Everything was clean and nicely folded. It was a bit pricey (over 70 bucks for everything, including a duvet cover, pillowcases, and an extra blanket in addition to bedsheets), but I was willing to pay the premium to get everything back same day. would recommend if you're in a tight spot! read more

I use Liox regularly for my dry cleaning and wash/fold. They are great! Always super communicative and they follow my instructions carefully. Sherry in particular has been super helpful, and I really appreciate being able to communicate via text. To date I have not lost any clothes with them which isn't always the case with these types of services. Delivery laundry is definitely a luxury but the timeliness and occasional promotional rewards make it a good value for me. read more

They're the absolute best! My laundry is always done perfectly and their customer service is maybe the best I've ever seen. timely and so lovely. read more

Reliable, communicative, and convenient. My go-to when I want to treat myself. The clothes always come back clean and well folded, and in a prompt time frame. Highly recommend. read more

Liox is the best laundry service I have ever used. They are so professional and helpful I can't praise them enough

Had a delivery scheduled to drop off laundry at 10am. As I write this, it's been 8 hrs past with no one contacting me with a reason why. Phone customer service was an absolute joke as I tried calling the number on the website and here on Yelp many times with no answer and their voicemail full. Why they even have a phone number listed if no one picks up is down right baffling. Emailed them also with no reply. There are way too many laundry delivery services in nyc to have to deal with a laundry service as unprofessional as Liox. I'll definitely be looking elsewhere next time. read more

i have been using Liox now for about 4 years. its a great service. they come on time for pick up and delivery. their customer service is also fantastic. I've had to change the delivery time a couple times last minute and Julia always replies quickly and professionally. read more

Sherry was swift in resolving my request to update my home cleaning and Liox is a high quality affordable service!

I've been using their service for years now. Great customer service with Julia for the great support and the flexibility. Highly recommend.

Arranged pick up online, and it worked seamlessly. Picked up on a Thursday and back by a Monday. Everything looks great! Appreciate how easy you made it. read more

Liox is extremely reliable and delivers first class service. From ease of ordering to the responsiveness of customer care reps like Julia, I highly recommend them. read more

Beautiful work and fast delivery Delivery instruction Followed. I will never walk my Laundry out the door again read more

Liox did great same day laundry - Brian did great pick-up, and Ako did great return and Julia was very helpful with answering some questions. Of course, the laundry was done well. read more

LOVE LIOX!! When my schedule is brimming, they are 100% my laundry concierge service to the rescue. Consistently dependable, easy process, wonderful communication, and can pivot well if plans adjust read more

Julia is fantastic and helpful. Super attentive and prompt. She rushed the same-day order for us, so that we can catch our flight to Asia with clean clothes before we leave the hotel. You can even track the progress of the delivery. Five stars! read more

A wonderful laundry and home cleaning company! They always do great work, are professional and personable.

liox is great! helpful and nice and everything comes back smelling very nice. the laundry bags are high quality and the service is easy and great. read more

Efficient and friendly service! My suits were picked up and dropped off on time, with good communication/tracking along the way. I don't need dry cleaning very often, but next time I do I'll be back for sure. read more

Fast delivery, great customer service. Dry cleaning was professionally done. Will use again.

This business and laundry service is excellent! I can't say enough positive things about them. Very affordable and the convenience factor is key! The drivers communicated with me on their arrival and the tracking link was extremely accurate. For both pick up and drop off the driver came within the window and was nothing but kind and professional! My clothes were neatly folded and I had no issued with how they were laundered. I will definitely be using this service again! read more

I used this cleaning service first time and I think, it is not only very helpful, it is also phantastic to get your laundry clean and nice back, made by professionals - lovely ! Thank you! Always again! :-) Perfect !!! read more

Very convenient, but over priced. Home cleaning was terrible -- didn't clean the bathroom (which is most of the reason most people get a cleaning service). Even purchased the "premium" service, but ended up having to scrub the soap scum off my shower floor before my guests arrive since the cleaning person didn't touch the bath. read more

I have been deployed to New York City in Manhattan, away from my home, for several months. A friend of mine referred me to Liox and since then I always use their Wash and Fold Laundry Services. They are awesome, professional and always on point. I leave my cloths at the front desk of my hotel and when I walk back, they are there ready for me to pick up again, the same day! I don't have to worry about anything. My laundry is delivered nicely folded, ready to use. I highly recommend Liox for your laundry cleaning needs. I never write reviews, however I believe in the provider. Thank you Liox, I would always be your faithful client every time I return to NY. Mrs. Segarra read more

Customer service is awful. I had a wash and fold pickup that returned with missing shirts. When I contacted them they were unresponsive, after following up they told me they wouldn't charge me for the overweight bag. If you care about your clothing I would not recommend them. read more

I used them for the first time this week and was really impressed. My first concern was price, but I was just barley under the minimum and they have me a discount as a first time customer which basically covered the tip. My second concern was the pickup/drop off. Both times they were within the designated time slot and friendly guys. I did lose one sock but not holding that against anyone. read more

a really great service. they're always super timely -- often early, actually! -- with deliveries. Julia is always so kind, helpful and quick to respond over text message, especially that one time I completely forgot about my delivery. Thanks, Julia! read more

always on time and does a great job with the laundry! have never had any issues and when i need to reschedule/have questions customer support is always very responsive via text-- specifically sherry. would highly recommend! read more

I was very happy to find this laundry service. I usually use a drop off laundry place when I am visiting NYC. It usually take a long time and I have to walk block carrying loads of laundry. When I googled Laundry service Liox came up and had great reviews. I decided I would try them since they offered a pick up and drop off. It was easy to order the service. They were super fast, had great customer service and texted me with updates. I will use this service again when I visit this summer. Thanks Liox for outstanding service. read more

NEVER USE THIS LAUNDRY SERVICE. The first time I used them they delivered the laundry at the wrong time, Left it unattended outside the main door of my building where anyone could take it, and then text me insulting me saying I was "able to receive the laundry but not pay my bill"at 7am before I was even awake and knew they left the laundry outside and at the totally wrong drop off time. They apologized profusely for the inappropriate and inaccurate accusations made and offered me a discount blah blah blah. So, I had 20$ credit from that incident, and a $10 coupon off my second wash, that I tried to use last Friday. Well this experience was even worse. They picked up the laundry, and immediately text me saying "the bag is too heavy and needs to be split into two bags, we can provide two Liox Laundry bags at a 12$ charge. I said no I don't need two bags, if the one bag I sent is too stuffed just add one Liox bag and use the bag I sent it in. Then for 4 days they kept texting me over and over and running the $80 fee on my debit card in excess of 40 times. And for some reason, although there was funds available in my account there system kept getting an error. I called them back numerous times and called my bank and they held my laundry for 4 days longer than it was supposed to be delivered until the charge went through. THEN, they finally get there system to process my payment, and deliver my laundry, but it's only one bag, they forgot to bring half of what I sent. They never deducted the $10 coupon and they left the clean laundry falling out of a ripped plastic bag when they dropped it off. Horrifying. Terrible customer service, lied about the amount of laundry and removed a coupon, charged for a laundry bag they never gave me and delivered the laundry 4 days late because there system is screwed up, and lost half my laundry in the process. read more

It's the best laundry service I've had. Thank you!! My wife has been at Mt. Sinai for several weeks. Your service has worked out well. My wash and dry cleaning came back to the hotel each week in great condition. And you guys saved me from having to go to a place myself. Your drivers are really good. read more

Great job, seamless and easy customer service. I was able to schedule through the app and my laundry was picked up from my apartment and delivered back in the same day with no hassle. Most importantly, my clothes were all clean and nicely folded. I am allergic to Tide and I think most other detergents don't do a great job, so I was delighted to find that Liox allows me to provide my own detergent to use AND they do hang dry laundry (which is about half my laundry). For the past few years, I've been doing my own laundry in my building's laundry room and it is an absolute joy to have clothes that aren't covered with hairs from someone else's dog from the dryer-and to have sheets that are properly folded. Thanks, Liox! read more

We use Liox for delivery laundry services. They always do a good job with the clothes and the customer service is always on point. On the rare occasions when they're late for any reason they're communicative and transparent. read more

I have a scheduled pick up for 4-6 today (it is past 6:00). They are still not here. I am upset with this company because they do not look after their customers or keep their word... Edit: It wasn't until 8:47 when I was able to reach a point for Gary to come and pick up my laundry. He was the only one to have made a concerted effort. Sergey did not bother to respond to further messages. There should be a disclaimer or a text sent out that the timeframe the customer chooses is not definitive or that there is too much work for one person to pick up due to external events like weather. I would have happily rescheduled for another time or maybe even the next day. Despite the allotted timeframe for pickup being 2 hours long! There was no communication made to Gary. So when he came to pick up my laundry at 6:50 I was already on my way to an appointment. Which I guess maybe I was in the wrong for not being there despite specifically booking this pick up for 4-6 so as to not get in the way of this appointment, but I guess that doesn't matter these days. I really hope that this company can work on their communication with their employees. Because no one is above their employees, and all of them should be treated with respect. That is the only way that you can then excel with your customer service. Edit: I just received an email that my order was cancelled. Someone already came to pick up my laundry? Can someone please reach out to me. I just don't know what's going on at this point. Final Edit: Received an invoice. I personally believe I should have been given some sort of compensation, but I am not in the mood to get into that sort of predicament. Gary was really good. The clothes are nice and clean. I am happy. Thank you Liox. I hope that we can have a better relationship moving forward. read more

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I been using Liox services for a few months, and service usually is been good. Last time I had their laundry service, they dropped two extra bags aren't mine. Tried to call many, many, many times and it's imposible to reach them by phone. Then, I emailed them to let them know I had someone's else laundry. After a couple hours a driver picked up my clothing. Today, my laundry is lost! Again, I been trying to reach them by phone and email without any success. Their slogan says "Service - Satisfaction Guaranteed". That's a lie. Sadly, I will stop using their services. [UPDATE] Family business owner directly message me to explain the reason of the delayed. That's the kind of service makes the difference. Above and Beyond!! Thank you Liox! I got notified me about the situation and getting my laundry safe home ;] read more

Was a great service, albeit overpriced, for a while. Now they wont return my clothes! Delivery was scheduled Sunday night and no show. I called back. Delivery was scheduled Monday night and no show. I called back and was promised a delivery later that night. No show again. I commented on the CEO's social media and instead of replying to me he deleted my comments, multiple times. read more

They are expensive (like $2.09 per pound). Scheduled pickup for Sunday after 5 PM. Right at the expected time for pickup, was told it wouldn't be picked up due to an city event in the morning. A little bad planning, but OK. Agreed to pickup next day, and received confirmation. Next day, nobody showed up until the end of the pickup window. No message about it. I sent a message, did not hear for about 10 minutes, so I left for a dinner appointment. Then, a few minutes later, someone tried to pick it up. Then, they keep trying to pick it up at random times the next day, with no request/confirmation from me. I had to ask to remove me from their database. This is the second cleaning service with bad pickup service. Will try the next one on my list. There has to be one in NY that works, or I'll do the laundry myself in my building. read more