This is my favorite laundry. Everyone is so friendly and professional, and they always take great care of my clothes. Whenever I open my bag, it's so clean and organized fold. read more

A local laundry service, this place is convenient and the folks are friendly. When we have unique fabrics that require special care, they take good care of it. It's exactly what you would expect from a local laundry service, and I'm always satsified with the service here. If you're looking for a top notch laundry service in the neighborhood, try Laundry Project 23! read more

Laundry Project 23 - Laundry Services Near Me - New York, New York

Asked for dry cleaning they did wash and fold. Stuff arrived wet, stinky of toxic detergent and still fully stained. The stain had just appeared and wasn't even that bad now it's totally set in. Charged 100 for 3 items. Initially refused delivery. Asked for cash or credit card over the phone???? Now won't refund. Total scam avoid at all costs read more

Laundry Project 23 - Laundry Services Near Me - New York, New York

One of the workers here are EXTREMELY!!!! RUDE he told me and my girlfriend we aren't allowed to be here because we're drying the clothes we washed at our house and came here to dry them he claimed he didint get paid enough money for people to do that. Honestly this is extremely out of hand and he attacks customers bc there drying there shit here and not washing them bc it includes no money maybe work somewhere else if ur not getting paid a lot with his broke ass he needs to mind his business and pay his food stamps off before he comes at us don't go here at night because he will be there and attack you to about drying ur clothes without them being washed here. read more

I've never written a Yelp review before, but I have had quite a negative experience with Laundry 23 recently. I had been using them on and off for their premium "well-heeled" wash and fold service for the past year or so. This tier is supposed to follow washing instructions on each article and handled with care is what they claim. Most of the time, I had no problems with them, and when I did have issues, I chalked them up to minor miscommunication mishaps since the owner seemed to be a non-native English speaker. I have a soft spot for small business owners. My past issues are consistent with some of the negative reviews already posted (e.g. store decided to dry clean instead of wash & fold and charging me extra). This time, however, the issue is that I sent out my laundry that included a machine-washable white couch cover and that couch cover came back to me with massive black stains. I contacted Laundry23 and requested that they fix the stains. They did pick it back up and the owner told me he washed it five times and sent it back. I was traveling, so I checked the cover a few days later upon returning. The stains (that THEY caused) were still too visible to ignore, which is what prompted my text in the screenshot. The owner's responses are highly unprofessional, unapologetic, and aggressive as you can see in the picture. I'm not a business owner, but the first thing I would do if one of my staff ruined a customer's item would be to apologize and to attempt rectifying the damage (or compensating for the damage). Instead, the owner tells me to wash it myself. He also refused to provide a refund. Basically, most of the time, you won't have a problem but when you do... the owner is beyond rude and unprofessional. Very unpleasant to deal with and quite unreasonable. Mistakes happen, but at least take own up to it as a business owner. That's just basic courtesy. read more

Laundry Project 23 - Screenshot of my exchange with the owner. The last text is ridiculous. - Laundry Services Near Me - New York, New York

Use it to get your regular laundry cleaned and folder AVOID at all cost any dry cleaning services for delicate and/or costly clothes. They destroyed a $150 t shirt and offered to pay me back only the $9 service fee, they were rude and told me to go to complaint to the company that makes the shirts because it was not their fault. If you have been through this would recommend file a complaint at https://portal.311.nyc.gov/ read more

Laundry Project 23 - You can see some of the clever starts left - Laundry Services Near Me - New York, New York

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Top tier service. Wash and fold turnaround time is usually same day, next day at the latest. When clothes get to the state where they come out of the wash still feeling grimy, I send them here and they're returned as good as new. Prices are great as well, it's always been under 20$ for a wash and fold, usually around 16$ for me as I bring smaller loads. They accept card payment for 15$ and over. read more

Extremely rude, yelled at me after they did not complete a service in the time they quoted and promised. There are so many cleaning and alterations services in the area that can do an equal or better job without yelling at their customers. read more

DO NOT GO HERE. These people are frauds. I had been using laundry project consistently twice a month for 4 months until they took most of my wash & fold order, dry cleaned it (without my permission or my acknowledgement), and charged me $180.00. When I showed them that I did not order dry cleaning and only ordered wash & fold, they wouldn't listen or be reasonable. Instead the owner YELLED at me, took my clothes away from me, and told me, "you either pay 180.00 or you don't get your clothes." I once again showed proof of my order (screen shot below) and asked for him to show me where they got a dry cleaning order, and he couldn't show me any evidence or even properly explain why they dry cleaned half of my clothes that definitely did not need dry cleaned.... Unfortunately, I needed my clothes that day so I had to pay the money, but now I am taking them to court for theft and mis charging me. On top of everything, they fucking dry cleaned my 10 year old Ohio state T-shirt (picture below) AND the dry cleaned clothes STILL STINK AND HAVE STAINS ON THEM ....if this doesn't say this place is a farce...idk what will. read more

Laundry Project 23 - Laundry Services Near Me - New York, New York

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Avoid at ALL costs!!! Horrible service, they ruined my white shirt and denied responsibility and shouted at me. Please go anywhere else. This location is extremely unprofessional and should not be in business. read more

Used the laundry service while I was visiting New York. Communication service was really poor for the value. I paid $30 to get my clothes washed and delivered. I had a friend who paid $10 for different laundry service in the area for double the amount of clothes I washed. I asked for lights and darks separated and most of the communication for pickup/delivery was done over text and phone. The representative i was talking to wasn't very clear on details for pricing, delivery options, and just the overall process. He even asked that I pay ahead of time- why would I do that?? But I was in a rush to get laundry done, so I had to go with them. Someone from the service picked up my clothes and gave me no estimated completion time. I had to call the store in order for them to tell me that my clothes had been ready, but they were waiting on payment. (Why didn't they update me?) They asked that I pay by cash or credit over the phone- I wasn't super comfortable giving my credit info over the phone so I opted for cash. When they delivered my clothes, I realized I was short $5, so I told the guy that I'd have to pay with card. He gave me an annoyed sigh, called the store, and made me talk to his boss on his grimey phone to make the payment. When it came to the actual quality of the service- noticed some of my shirts caught lint and my blank tops lost color. A lot of my clothes seem worn down- probably as a result of drying on very high heat or not separating the lights and darks to dry. Would not recommend this laundry service- highly unorganized and honestly seemed a little sketchy read more

Laundry project has been my go to for almost a year now! They are speedy with turnaround (wash and fold), reliable communicators and always kind to customers - not to mention their excellent folding skills read more

Laundry Project 23 - Wash & fold delivered - Laundry Services Near Me - New York, New York

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I been using Laundry Project 23 for few months now and it has been a great experience. I use their wash and fold services at least once a week and everything has always been returned perfectly clean and folded. The dry cleaning service is amazing too my jacket came out looking brand new again. Please support your local business. read more

WARNING: do not send your laundry here. I sent out my laundry during a business trip to NYC and was promised it would be returned by Thursday (in writing), as I informed them that I have an early flight the following day - I was to spend two weeks internationally and these were all the clothes I had. Once Thursday came around, no clothes were delivered. About 20+ calls were made, several text messages and an email with no response til the following day when I was already on my flight. I now am traveling internationally with no clothes and they still insisted that I pay even though I was not able to receive my clothes in time before leaving. Incredibly horrible service and I warn anyone who is considering sending laundry here. read more

Friendly, convenient, same-day service. Offers various detergent options, including allergy and sensitive skin options. Picked up clean, folded/pressed clothes. read more

Terrible service and inadequate employees. A woman works there instead of helping, she screams like crazy. I will never go here again in my life and I advise everyone not to go read more

I spent 6 days exploring NYC with my kiddo and we desperately needed clean clothes. I'm glad I found Laundry Project 23! The staff was very friendly and the price for same day laundry service was very reasonable. I must say that coming home with clean and nicely folded clothes was PRICELESS! Recommend, and will use again when visiting NYC! read more

A little pricey but very nice, fast, and quality laundering. I have used them a couple times and am happy with the service.

I used this place a few times. The staff is very friendly and their service is quick. Unlike a lot of places in NYC where you have to wait on line, due to overcrowding of urban environments, just to drop off your clothing and the then the transaction seems to take forever, this place was hassle free! I didn't have to wait on line and the transaction was quick end efficient. I was also able to pick up my clean clothing the very next day which was great! I found the price to be a bit high but realistically it isn't more expensive than other laundromats in Manhattan. read more

They are HORRIBLE to deal with. I brought a coat in for a new zipper, we agreed on a price and I paid. The next day I get a call that it was going to be double to price. Outrageous! I stupidly continued going to them for laundry service. They add in expensive add ons to your order that you neither asked for nor authorized to be charged on your credit card. When I called to complain I was given no form of reimbursement or explanation. All I got were lies and guilt trips. DO NOT USE THEM! read more

Called and asked how much to hem a bridesmaid's dress- they said $19 so I brought the dress in. Then when I arrived they said the price would be $80. False advertising and I made a special trip here for nothing read more

DON'T EVER USE THEM!!! They not only destroyed a dress shirt of mine and my wife's Canada Goose, but also didn't own up to it. They couldn't even come up with a solution - honestly do yourself a favor and go with the other 4 stores in the area who actually value your business and cares about quality. The manager (older guy) honestly had the worst attitude and didn't care that clothes were destroyed under watch read more

Very convenient, friendly same day service! Great price. They take credit cards (unlike the previous laundry service in this space) and text you when your order is ready. Hang dry and different detergent options - great for me because I'm allergic to some detergents. Highly recommend! Way better than the app laundry services and those in the neighborhood that we've tried. read more

i go here when i'm visiting . they're a clean shop, smells good and the staff are helpful. everything comes back clean and great read more

Have been using them for about a month and the service is spotty. They're great picking up and dropping off promtply, but my after giving them specific instructions to use softener and dry at low temperature to prevent shrinking my clothes arrived smelling like BO and shrunken. Won't be using them again. read more

Absolutely devastated. I had a dress rush delivered here on a Tuesday for an event I was attending that Saturday weekend. I was evaluating different options in the area - many of which offer same day alterations and/or quick turn around times - but I went with this company based on their promise to have my dress done on time with reasonable pricing. It was agreed upon and printed on my ticket that it would be finished by that Thursday evening. The day of the pickup I called for a status update and was told it was not ready and they would call me back. They never called me back and I called several times only for them to hang up on me each and every time. I went in person and they told me the dress was not there and they cannot get in contact with the person who has the dress. They were refusing to remiburse me saying that they will get the dress to me when they can get in contact with the person who has the dress off premises (which wouldn't be until after the event it was purchased for). After a lot of back and forth, I finally got them to write me a check for the price of the dress but I am still at a loss as they refused to refund the expedited shipping or taxes for the dress that is now useless because it is pass the event it was purchased on rush delivery for and cannot be returned. They are a dishonest and non-apologetic business. read more

Great value! Fast services and quality very good for doing pickup and drop off laundry in NYC

I used this laundry service for a few months and it was good. However, the last time I used it I sent a linen shirt for dry cleaning and it disappeared. I tried contacting the manager at the laundry and he would give me vague answers and disappear for WEEKS. Very very unprofessional. Eventually, the shirt showed up - no explanation was given. I was really disappointed with how this situation was handled and will not use this service again. read more

What a great conceptual laundry service that really works! Very modern service with amazing customer care. There has been no decent laundry service in the area and I happened to drop by. I found out the owner is one of the founder of Brown bag laundry SoHo. No wonder service seemed very solid for being just opened. Thank god I finally have a go to place for my laundry care. read more

Tried for the first time the other day.. we've been out of the city for a while in a house with a big washer and dryer, doing laundry was a dream..when we got back to our tiny Miele with ventless dryer I had it. It took 6 hours to do what would've been 2 loads at the house. Scheduled a pickup with LP23 and it was picked up on time and returned two hours later. They are my new best friends. Laundry was pristine and folded perfectly. read more

This place is beyond awesome with a helpful and fun staff! I wanted to get a blazer tailored. I took it to a tailor and the guy wanted to charge me $175! I said to hell with that, found Laundry Project and they did it for $48. The blazer came out crisp, made a brother look sexy! Thank you Laundry Project for preserving my sexy*. *This Yelp review contains an interpolation of P.Diddy's Proactive commercial. read more

Laundry Project 23 always does a great job with its wash & fold service and dry cleaning. Super fast and very reasonable prices. Staff is wonderful and friendly! read more

This is a truly superior place to have clothes washed and folded with care. I called on a Saturday afternoon and got my clean and expertly folded clothes back on Sunday! This timing exceeded my expectations. The person I texted and spoke with was very kind and clear about when my clothes would be picked up and returned. All of my washing instructions were followed, including using truly scent free detergent. (Hurray! I have allergies so this is important.) Also it was obvious that the clothes were washed and dried properly. They didn't feel "beaten up" like when a certain web-based laundry service provider did them. The folding is so perfect that wrinkles are not an issue. I am so happy and will use them again and again. Update: I have had 3 or 4 subsequent great experiences with LP23. I am totally spoiled and happy. I have no desire to do my own laundry when they do such a great job and so are so quick. read more

Great service with friendly staff. Our clothes were returns washed, dried and folded on the same day. We were visiting NYC and staying nearby. LP23 were great, efficient and easy to deal with. Would highly recommend and use again the next time we visit. read more

Impeccable work. Well heeled package is the best. Great addition to Chelsea and very much a game changer in the laundry world. Highly recommended. read more

I had a lining put into my blazer. I provided my own fabric, yet he charged me an exorbitant price. He removed the cuffs and did not replace them. The sleeve looks plain and unfinished. In addition he did not even press the garment. I brought it back. He said he has to charge me extra for these customary services read more

I went to Laundry Project 23 to get an evening gown altered for a wedding. I first came by them to get a quote via Yelp and their quote came in much lower than others! The owner was very friendly and responsive. After I picked up my dress with the alternations I thought maybe the straps were too short so the owner offered me a prepaid receipt to get it redone if I wanted. As it turns out the straps are fine after I went home to try it on properly, so didn't need to go back, but it was a nice gesture. The work only took 4 days, which was a lot shorter than the other places that were asking two weeks. Great service and good results! read more