Both management & the housekeepers are reliable, responsive, flexible & thorough! Special thanks for cleaning 10 years of filth to make way for our new couch & also a sparkling refrigerator interior cleaning & for the usual excellent every-other-week cleaning! read more

I've only used a professional cleaner once before, so maybe I misunderstood what to expect. That being said, I'm a bit confused by the experience. When I reached out to the business, the person I spoke to was responsive and very helpful. I was quoted $135 for the cleaning, including 2/3 bedrooms in the apartment, the kitchen, bathroom, and common spaces. I was told they could cover these areas within the 3-hour minimum. In the three hours the cleaner was there, she only cleaned the kitchen and one bedroom, leaving behind the second bedroom, common room, and bathroom. The cleaner did a good job, but I wish there was better communication about what to expect, or an option to extend the cleaning to cover the areas promised, even if it required more money. The cleaner did a good job, but the timing of it all really didn't make sense. read more

The cleaner I had was excellent. She asked me about the top sheet which i hate. She was quick and through. Helped me get some stuff out of a cabinet. Home looks great. I am a disabled senior so I appreciate the way they clean. read more

We chose Neva for their high Yelp and Google ratings, the fact that they're bonded, and their 100% satisfaction guarantee. It's safe to say that "under the table" cleaners may be cheaper, but they are never bonded, and they don't have a satisfaction guarantee. What's more, in our experience, they often cancel, sometimes without notice, and sometimes "disappear" when they get a higher paying customer. So when comparison shopping, you have to take that into consideration. A professional cleaning company like Neva definitely has some serious benefits that you can't overlook. Even just being bonded (i.e. if they accidentally break something, their insurance pays for it) is very important. But being reliable and having a satisfaction guarantee is very, very important. They performed the job to our satisfaction, and beyond. The woman who came today went above and beyond the call of duty and we were impressed with the work she did. She removed screens and cleaned behind them without us even asking, which showed a good eye for detail and a strong work ethic. Not terribly important, but the women were friendly and smiled. I know cleaning someone's house, which is always HARD WORK, at 9am is the last thing anybody wants to do, so it was a nice touch, and it was much appreciated. They were kind to our children, which is always super A+ for any parent. The company stands behind it guarantee, so honestly, I think Neva's reviews on both Yelp and Google are well-deserved. We were singularly impressed and wouldn't hesitate to use them again. read more

I have a cleaner come in occasionally. I tried Neva for the first time and got extraordinary service. Maria was very thorough and did a lot of detail work. She also made my sink and tub shine in a way I forgot they could. I used Handy before this and often got mediocre service with a occasional good cleaner - and paid a lot more. read more

They come seasonally to clean my 1 bedroom in Brooklyn. They do a thorough job for a reasonable price.

Neva has been cleaning my 2-bedroom in Bed Stuy since I moved in at the beginning of the year. The online quoting tool is extremely straightforward and transparent, as is the online booking and re-scheduling. My cleaner is very sweet and thorough, and extremely reliable. While it's not the very cheapest, you certainly get what you pay for in this area. They also offer a discount for recurring cleanings (weekly, biweekly, etc.). I do biweekly and it fits my lifestyle perfectly. read more

Arrived on time , left on time, 8-12. Nice personality, hardworking, some dust spots left behind. Showed initiative in organizing clutter. Said I need a new mop and I agree. Would hire again. :) read more

I've used Neva twice now, one for standard and one for deep cleaning. Cleaning was high quality both times.

Excellent service and great care taken. Will use again. Have tried many others, this company stands above.

I am so delighted by Neva. We've used them twice, with cleaners Buda and Natia. Both times the apartment ended up cleaner than I had imagined possible. I look forward to booking again soon! read more

I had a very good experience with Neva Home Cleaning. It was a heavy duty job on a very hot day and the women worked very hard and were very easy to deal with. The office was also very helpful as we needed to add extra hours which worked out fine so I appreciated the flexibility and they patiently answered all of my questions. I highly recommend this service and am grateful for the job they did. read more

I've had very good overall experience with Neva providing competent cleaners. We were able to improve the service I received by giving feedback to the company's management. read more

Nino did a fantastic job cleaning our apartment. Although the price is high at a flat rate, she was extremely thorough and cleaned the place in 3 hours. I will definitely be using Neva again! thank you read more

Slipshod service and bad communication between cleaners, who broke a hanging light in the kitchen and left with the cleaning supplies I bought, the scheduling person and the owner. Go elsewhere for honest cleaning read more

The best cleaning service I've ever used. My apartment is SPARKLING. Very impressed at how reliable, responsible, and communicative the company was- I hired them the day before and the two cleaners showed up early and ready to work. Three hours later and wow! They had scrubbed every crevice including a fridge that needed deep clean work. I will definitely use this company again!! read more

EDIT: i originally had intended to update my review because of the owner's reponse, however I've found that apparently if you give an honest review, you'll get your account suspended. I find this behavior extremely unprofessional and off-putting, considering I said nothing untrue about what happened. The service was great but not honoring my request to wear a mask in my home felt unreasonable to me, given that every other service that enters my home wears a mask, including delivery people *** I really appreciate the easy online booking process and straight forward payment process that Neva has set up. The associate staffed to clean our house, Tatiana, was really friendly and swift in her cleaning. The only thing that made me slightly uncomfortable was Tatiana's lack of wearing a mask. I did offer and ask if she wanted to wear a disposable mask which I had available but she didn't seem to want to, and since she was already at my home it felt awkward to try and force her to do this. Even though my partner and I are fully vaccinated, this still felt a bit unsafe and I'm not sure that I will use Neva Home Cleaning services again unless they can train their staff to wear a mask while on the job. 4 stars for a great cleaning job but I can't award more in all honesty with this safety concern. read more

They were very responsive and did a great job. I was also able to get some additional added requests in. Definitely hiring again!

I have been using Neva for about a year now, I've been using the same person the whole time. She is always on time and does a very thorough job, always. I do not like a lot of people coming in and out of my house, so I try to use the same person. However the last time I had to reschedule and my regular cleaner wasn't available. I had different cleaner, she also did an excellent job. I find the ownership to be very professional and accommodating. I would highly recommend Neva and have recommend to my daughter and friends. I have used other cleaning services in the past and find Neva to be better than the others. read more

Above and beyond service. We were doing a one time deep clean but with the amazing results, we may turn to a once a month standard clean moving forward. read more

We have had a few cleanings from Neva and they have all been top-Notch. The owner is very communicative and provides great customer service. This most recent time Alexandra was our cleaner. She did such an amazing job and left our place spick-and-span clean. She was kind to our cats as well which I really appreciate. I definitely recommend Alexandra and Neva cleaning! I have booked them on a regular and ongoing basis. Do yourself a favor and book a cleaning with them and enjoy that clean-apartment feeling! read more

Fantastic Organisation! we have been using their services for our 2bed apartment for over 8 months and have been consistently impressed by the quality, the responsiveness and thoroughness of work. we've personally recommended their services to friends and would 10/10 continue. thanks! read more

Used them 2x a month for most of this year, but it's gone downhill and the last 2 cleaners skipped entire areas of the apartment. The last time - I paid for a 2 bedroom cleaning but only half a bedroom got cleaned. Even though I was clear wasn't happy -- there was no refund or offer to reclean. After that, I was charged $70 for an appt that I had canceled 3 days before. Not giving any more chances. read more

They clean. They care. They payed the attention it takes to clean quickly and efficiently.

I was very pleased at how simple it was to book cleaning services and at a fair rate. The employee who showed up was meticulous and friendly. She took direction well and did everything I requested of her with the products I provided for each room. I am planning to use this service again. Mila, the owner, is also personable and accommodating. Due to weather conditions, there was a slight delay in start time for my appt, but she sent an email to let me know. Very professional and good customer service. read more

I had used Neva about 2 years ago for some window washing and some other small tasks. This time, I'm working on a complete house purge. Maria came and dove head first in to the task. I didn't have to give her any more direction than, "I have 3 piles. Donation, keep, & throw." I handled most of the donations, as it keeps me accountable for what's given away, but even through that process, she made reasonable calls. Her vibe was cool, which was very important since we'll be working closely for a few weeks. I'll continue to work with Marina.. and if the all staff is like her, anyone from Neva. Thanks ladies!! read more

I've tried several cleaners in my area. I've now used Neva 3x, and really won't choose anyone else. We had different cleaners each time (Lena, Marina and Galena), but each time has been fantastic. We typically clean our place ourselves, but there are times when we're too busy. Neva cleaners make put our cleaning to shame. I'm always amazed at how good a job they do and how nice the place looks. Highly recommended! read more

We have used Neva twice for extreme cleaning. We were flabbergasted at what they were able to accomplish both times. I find their online booking process very convenient. The first time we used the service we were able to meet the cleaners before and after and they were pleasant and professional. On our second service we weren't home for either their arrival or departure, and everything still went seamlessly. It's so nice to find reliable, professionals, who seem to go above and beyond your expectations. read more

They were responsive and punctual. Eka did an amazing job! Our apartment has never been so clean, even on move in. Prices were comparable to others, including those who didn't have so many 5 star reviews. Will definitely use this team again. read more

This week was my 2nd time using Neva Home Cleaning. The website booking is so easy but what I love even more is that Mila the owner is so easily reachable through text and phone call. I wanted to get her opinion on what type of service to book and she answered the phone right away and advised me on which was best. I requested Numa again because she did such an immaculate job last time. It even got my mom's stamp of approval with her asking if I had hired a cleaner without me mentioning and saying that she couldn't even clean this well. The first cleaning was a deep clean and this week was a standard cleaning. Both resulted in a beautiful shiny apartment. I recently underwent surgery and was on bed rest for 6 weeks so Numa's cleaning was really needed and much appreciated. Made my recovery less stressful knowing that my husband and I could focus on me healing and not housework for the time being. Highly highly recommend Neva Home Cleaning. read more

I am preparing to sell my apartment and wanted to make sure it is in good shape for showing. The owner, Mila, was very responsive and even though they don't normally work in the Bronx was able to make an exception on short notice. Lena came both times and did a great job for a reasonable price. I would definitely continue to use them if I was living in Manhattan or the Brooklyn. read more

I have utilized Neva home-cleaning since 2020. Over the years I have come to rely on Neva to provide reliably excellent service. All of the service professionals who we have had do their best to do an awesome job! When I became a new mom in 2021, Valeria, our service provider was wonderful and I was comforted by how serious they took their policies and procedures during COVID. Neva has a high bar of excellence; they are extremely communicative and offer transparent pricing with online payment options that make it easy to set up reoccurring service and payments. Prompt, professional, communicative, and caring. Can't say enough positive things about them! Highly recommend! read more

We were very impressed with the work that Olga did in cleaning our apartment. She arrived on time and was very efficient and thorough in her cleaning. Highly recommended! read more

Great, professional cleaning service. I've tried several different cleaning services in recent months and this one is the clear winner. Easy to pay, schedule and book, and really talented cleaners. Very happy to have found them. Buda, the cleaner assigned to us, is magnificent. Two thumbs up! read more

Phenomenal service!!! I can't recommend Neva highly enough. The team has consistently done an amazing job with my apartment and their customer service is amazing. They are rapidly responsive and every cleaning attendant arrives promptly at the scheduled time. I am also able to easily use the online system or email service to reschedule. The pricing tool online is very straightforward and fair. An anecdote that will summarize your experience is that the cleaning attendant arrived this morning and mentioned that while my cleaning supplies are great, she wished that I had a different product to "really make the stove-top sparkle" as opposed to just perfectly clean. Needless to say, her attention to detail was more than enough to leave an absolutely spotless stove-top. And the rest of the apartment was cleaned just as thoroughly! read more

I use this service regularly and they always do a great job. Svetlana especially really got in there and cleaned our 3 bedroom home with 2 messy toddlers! I'm impressed by how they take their time, stay out of our way and keep a smile on their faces. read more

Eka is the best! She is thorough, prompt and professional. I look forward to coming home to a sparkling, immaculately clean apartment every time she works her magic! read more

Everything was very thoughtful and extremely professional. I had a custom cleaning with 2 people for five hours. There was a fine dust everywhere. The cleaners arrived on time, were pleasant and thorough. Everything was sparkling clean when they left. The company, Neva Home Cleaning, is well organized. This was the first time I used them. I will definitely use them again. read more

I have used Neva cleaning for over 5 years, they have been with me through almost everything, i am on my 3rd appartment and just had someone in who cleaned every single one of my apartments since i moved back to NYC, Mila is lovely, 5 years ago we started off on the wrong foot, and I truly appreciate everything shes done for me moving forward. she'll text you back immediately if you have any issue, i have never felt uncomfortable or untrustworthy of any cleaner who has been in my home (i have had at least 20 cleanings at 3 different apartments) and i have never had anything broken or misplaced, and if you have pets (i have 2 cats who are my children) every single cleaner has been friendly and downright excited to see them. also the "latest" any of them have been into the start window has been at most 5 minutes. couldn't imagine having anyone else clean my home. read more

This is a great cleaning service. They are punctual and responsive. We requested 3 hours for someone to clean our bathroom, kitchen and living room. No bedrooms. Our bathroom was in pretty bad shape and now it's sparkling clean. Because she spent so much time in the bathroom she requested an additional 30 minutes to finish the floors which was no problem. It was an extra $20 charge. read more