Very happy with their service. I was using home glow for house cleaning but getting tired of cleaners just doing ok job. One actually really scared me asking if I feel safe living alone from robbers (mind you he was a big guy who I do not know coming into my house to clean) The cleaning lady came a bit early which was a surprise but she did amazing, thorough job on my apartment and I'm very happy with the result! Will be calling for the future service again. Thank you! read more

Very clean and professional! Would recommend and will be scheduling another cleaning.

Retried this place and it was pretty terrible. I'm mainly upset at the amount we spent. It was 300$+ dollar for a one bedroom loft, and we also asked for a deep clean as we're incredibly busy this month. I was expecting it to be absolutely spotless considering we paid extra for it, but it was not the case. It felt like a general cleaning, and there were a lot of spaces that were missed (Our place is pretty small). They did the same thing as last time, recommended to come back to fix their issues, but I mean, I prefer no issues at all and to get on with my life. I had other things to do and I hated the idea of them coming back again when they could have provided a partial refund or perhaps just finish the cleaning in the first place. Only good thing that it offered was easy, quick scheduling. I'm going to try another place from now on, they haven't really upped their ante whatsoever. Pictures are from my bathroom (My only bathroom, btw), the wall had dust in it, and there was clearly dust left everywhere from my couch to my computer monitors. Edit: I understand the owner said he offered to return, but again, it's frustrating especially when I have a dog I wanted to keep there while I had to go off running errands. It's more of a headache on the customer if this is how it's always done. The bathroom was clearly not clean, and my place isn't large so really there's no excuse. This was the problem with the first cleaning, so I'm surprised this hadn't changed. Dust was also everywhere. Monitors, computers, base boards... Lastly, it was noted that the 'extra deep clean' would include steam mopping. This did not happen per videos of their job that we saw from our google video. read more

Everything was great. Norma is great. Second time using Mr Maid and now they will be my regular cleaning routine.

Just moved from California to NYC and was welcomed with the lovely landlord special - a dirty apartment. Not even broom-swept. My partner booked with Mr. Maid because of the seemingly good reviews and the fact that they were able to come out the very next day when most places were closed. We booked for a 2 br deep clean and added in a ton of extras like appliance cleaning, steaming mopping, etc, which brought our total to around $500 - not including the tip. There were 3 cleaners, one of whom seemed to be in charge, while the other two - a woman and a young man - did most of the cleaning. The other guy was mostly in and out and left early on to go and get his steamer (not entirely sure why it wasn't already with them). At first it appeared that the cleaning was good initially - baseboards were wiped down, inside of microwave and stove were cleaned, stove top wiped down, fridge cleaned, floor steamed (though I thought it was odd that it was only gone over once in a quick way), but once they left, my partner and I found a ton of things that a deep cleaning should have taken care of. I had spilled a little bit of water on the floor and when I went to wipe it up, the paper towel came up black. I wiped around in a few more areas and same thing. I looked underneath the microwave where the stove hood was and found a ton of caked grease all underneath. The broiler also had food debris in the crevices still. I took a photo and sent it to management and he apologized and said he could send the cleaners back out the next day, so that was great. This time two cleaners came out and they mopped, then steamed, then mopped again. Their mopping consists of spraying the floor down with a cleaner and then scrubbing it with a mop head, not with an actual bucket of solution. When I saw the bottom of the steamer and saw how black it was, I was surprised at how much dirt was left on the floors. They were able to get more of the grease on the stove hood up, but there were still some spots that I asked them to go over. At the end, I looked everything over as best as I could and it was definitely an improvement so I said thanks. It's been a few days after and I'm finding a bunch of things that you don't see initially, but come up as you're doing stuff around the home. I had to replace a lightbulb in the oven and noticed that there was still a lot of grease underneath the knobs where you turn the burners on. Still grease in the folds of the oven door. I dropped something in the bathroom and noticed that the floor underneath the sink hadn't been touched at all. Still a lot of dirt and debris under there. I have two remotes for my ceiling fans that are attached to the wall, but removable. When I pulled those up, there was dirt and spots underneath it. In most of the corners of the apt, there is still dirt that has to be cleaned by hand. By this point, I'm just too exhausted to have them come out again because it requires us to take time off to be here. The level of cleaning is that of a basic clean. If I'm deep cleaning a place, I am on my hands and knees and looking at everything meticulously. I understand that the business has you look things over after the job is done, but there are going to be things that you miss, especially if an apt is new to you and you haven't learned all of the ins and outs, or things don't reveal themselves until you use it or see it at a different angle. I remember I had even mentioned the tops of the light switches that had dirt caked on them, that hadn't even been looked at. A deep clean here definitely isn't a deep clean. It feels like they do enough to have it look good at first glance, but like I said, I am down on hands and knees looking over every inch when I'm deep cleaning. The cleaners were nice, but what I paid for and what I received left a lot to be desired. There should be a checklist of some sort that standardizes the services you receive because it seems like people have different interpretations of what deep cleaning entails. There's too much wiggle room based on what you can see and select on the website. First and last time using this service. Two stars because the cleaners were nice and management promptly sent them back out the next day when I found things that were overlooked, but otherwise, the price for deep cleaning and add-ons doesn't match the service. read more

Mr Maid NY - After the first deep clean, this came up from the floors. - Home Cleaning Near Me - Brooklyn, New York

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They may be suitable for some, but they couldn't meet my needs. They asked for photos of my apartment. Based on those, they did not accept me. read more

They did an amazing job cleaning our 2bed apartment! Our cleaner was very thorough and mindful of our pets.Great pricing and lots of time slots available. Can't wait for them to come clean again! read more

We had the cleaning service today by Rosa. The house was sparkling clean after the service and we definitely recommend her. Great work!

We used Mr Maid NY for the first time today. Very impressed. They showed up during the window provided, were friendly, and did a terrific job. Excellent value for the quality of work provided. Can't recommend more highly. read more

My boyfriend and I were moving into a new apartment. It was a bit far from my current place and we wanted to get it cleaned before we moved in our stuff. Mr Maid NY was amazing. They went above and beyond. We paid for moving in clean + all kitchen cabinets/appliances cleaned. One of the main requirements I needed was someone to pick up the keys from me, and leave it at the apartment. Luckily I close to their office and they were able to provide that which saved me a trip to the apartment which was much appreciated. I paid ahead and they offered to clean it the day before we moved in so it would feel squeaky clean. Day of Cleaning : They arrived early and was very communicative. They had an issue ( No fault of Mr Maid NY ) where the lock on the door issue and they could not get in. They spent around 30 min fiddling with it and they thankfully managed to get in and clean my apt! I honestly am so grateful. ( For more context about the lock, I was able to get in when I moved in but then got locked out due because of a key strike issue and had to call emergency lock smith after being locked out for 2 hours with the key not working) Move in day, everything was sparkly clean! I thought there was some stains/some random spillage in the kitchen floor still. They offered to return to clean and fix it, however after we inspected the floor more it was stained into the floor and not remove-able. I cant recommend them enough! They made a stressful move so much more less stressful. Prices are at market price and are transparent. You can see the prices on their website. They do an amazing job and will clean not based on time but getting the job done. read more

This review comes from California. My wife travelled to Manhattan to visit her two 90-year old aunts. Their high rise apt. was in seriously bad shape! Since I do not know anyone in Manhattan to help us, I called at least 8-10 Cleaning companies (all on Yelp). Not a single cleaning service answered with a "live" person. In fact they all said to leave a message? That just doesn't work for me! I finally came across Mr. Maid NY, and Steven (the owner) was the first to actually answer! He very promptly arranged for two ladies to clean the apt. the very next morning at 8am. Terrific work they did! Appliances were pretty filthy, everything needed deep cleaning. We had them return the next morning, again with 2 gals. Final outcome was really outstanding!! Steven was easy to reach every time I called, and he coordinated exactly what was needed, and immediately! This is an excellent business with great customer service! We hired them permanently every week now! Highly recommend Mr Maid NY!! read more

Thanks Marcia and Rosa Great job! Steam cleaned the floors and cleaned the baseboards. Well done. read more

Norma did an incredible job today! She is so kind, showed up on time, and was so efficient. Forgot to grab the name of the gentleman that helped her, but he was also great! Really appreciate them both and will definitely rebook in the future. read more

These people were fabulous, professional and super fastidious. It's worth paying extra for them. Since there will be more demotion and construction in my building I will use them again in early 2023 when it's finished. See ya again soon! read more

A bad experience. The first thing you want in a cleaning crew is trust. You want to trust that they're going to do what you ask, and that they're going to be honest. Without that--you've got nothing. The cleaning crew showed up 10 minutes early & I gave them a few requests-- among them, that they use my Miele vacuum on my wool and silk Tufenkian rugs.They indicated understanding. The work was distributed unevenly. The main cleaner worked much harder than the other woman, who, after cleaning the bathroom, mostly stood around. The main woman did a good job with the woodwork. HOWEVER. There were significant problems. She used the vacuum they brought. Fine. I reminded her of my preference and showed her how their vacuum both left behind dirt and pulled up delicate fibers if my silk rug. She clearly understood, and re- vacuumed that room with my vacuum. Then she tried to "sneak" and use her vacuum in the next room. Wtf? Really?? I corrected her, and she once again switched to my vacuum. Here's where it gets warped. I complained to the supervisor, because this is uncool. And she told him that this never happened, that she used my vacuum the whole time, switching to the company model because mine didn't have a crevice tool. Untrue. I saw her working with my own eyes. Anyway, my vacuum has one. And what crevices? They didn't clean inside the furniture-- they left that filthy-- and I have rugs, not carpets. They don't extend to the walls-- no crevices. Whatever. The owner chimes in and casts doubt on the veracity of MY story --. He tries to corral me into declaring that my cleaning was "great...amazing!!!" And that this was a "misunderstanding". Total Bull. When I told him I would write a bad review, he distorted what I'd said, told me I was 'threatening to hurt' the company, and promised he would get Yelp involved.... Just nastiness. Don't hire these people. Humans make mistakes. But dishonesty is the last trait you want in a house cleaner. And nastiness in her boss when you complain is no fun, either. read more

Had a great experience with Mr. Maid and Norma was fantastic - professional, quick, super thorough, and lovely to meet. The service was convenient and I appreciated being able to leave to run errands while the cleaning was underway. Communication was great. Pricing felt more favorable than some other local cleaners. Would use again and highly recommend Norma! read more

Terrible job at falsified price. I ordered a deep cleaning for a whopping $300+ and could not believe the nerve of this business. The service sent two tiny, petite female cleaners who did a basic cleaning, and not a very good one at that. They forgot to change the sheets, put garbage bag liners back in the garbage pails, left smears and dirt on the floor and walls, didn't touch the blinds or do any dusting. They were also unprepared to reach higher shelves for cleaning. The cleaners appeared to take turns working, with one constantly on the phone. They spent a half an hour taking posted items from the door of the refrigerator and then putting them back again. I couldn't believe what I was witnessing. You want to talk dissatisfaction? A summary follows: 1. They did not thoroughly clean a small one bedroom apartment, leaving many areas completely untouched. 2. They did not follow directions; 3, They took advantage by spending their paid time on the phone; 4, They forgot even the most rudimentary basics of house cleaning. About 2/3rds of the way in, I called the company to express my deep dissatisfaction and to advise that I refused to pay for "deep cleaning." I ended up giving them $200, which is way more than they deserved. As soon as I got off with the owner, the cleaners left without finishing the job. This is not rocket science. This company is confused about what constitutes "deep cleaning," and giving customers less than even basic cleaning for triple the price. From here-on in will find another housekeeper NOT affiliated with fly by night services who falsify what they are selling. read more

I hired Rosa for a deep clean and would highly recommend! She was extremely thorough and left my apartment in the cleanest it has ever been.

Very thorough!! My apartment is always spotless when they're done! They are very communicative and friendly too.

Booked a deep cleaning service for a specific time. The cleaner was 1 hour late. The job was mediocre at best. They forgot to clean the cabinets, said they couldn't clean the grease off the stove. It was not a deep clean. Ended up paying $300 for a superficial clean to a studio apartment. Not worth it. read more

Found Mr Maid NY on Yelp and booked them based on stellar reviews. They were quick to respond when I requested a quote & were able to book quickly via Yelp messages. I had a deep clean done in my 1br/1ba apartment and it was a job very well done. Everything is spotless and they even moved furniture to steam clean under my rugs. Great experience, would highly recommend. read more

The booking was almost effortless. It was quick and easy to book online. Cleaners are always extremely punctual and polite. When regular cleaner is not available last-minute, I am informed that a replacement will be sent, so there is no disruption. Great pricing, great attitude and exceptional service. read more

Ive been looking for a new cleaner for a while and Norma was fantastic. Great clean and very easy appointment to set up. Highly recommend

TLDR: Excellent service, will be hiring again! Thank you Carlos & Stephen. Long version: On a Friday afternoon, I decided last-minute to hire a home cleaner to come the next day (Saturday). I sent out a few quote requests for my 1 bedroom/1 bathroom Brooklyn apartment - regular clean (not deep clean), and Mr Maid NY was one of the accounts that got back to my ASAP. Stephen helped answer all my questions online (I have two cats and wanted to make sure that would be OK) and let me know there was next day availability. I booked through their website late that night and on Saturday morning, Stephen got in touch with me via text to let me know that the time slot I had picked was not available but that there was a cleaner available later in the day. My cleaner, Carlos, called me before my scheduled time (4 pm) to ask if it would be OK for him to arrive early at 3:30 pm - which worked great for me! Carlos was extremely professional and had a kind, pleasant demeanor. As a non-binary person, I can feel uncomfortable to be alone in my home with a man I don't know - but I was completely at ease with Carlos. He was very thorough and everything looked great afterwards, particularly my hard wood floors. Mr Maid NY is a great service, and the price cannot be beat. It was also great to be able to pay via Venmo at end of service (instead of during booking), and to be able to tip my cleaner Carlos directly as well. Thank you Mr Maid! read more

Right when the cleaner was about to leave, I quickly looked at everything and it seemed fine so I said it was okay. Though initially it looked like the cleaner was through, after further inspection, I noticed that the floors still had dust bunnies, though I paid extra to have the microwave cleaned it wasn't, neither was the shower or kitchen sink, there was actually a pile of unidentifiable "gunk" next to the toilet, and the rug had not been vacuumed. The main places you see often (counter tops, toilet, bathroom sink, etc.) were cleaned, but it was not as through as I expected and things I assumed would get cleaned (like shower, microwave, rug) were not. I'm okay with the clean, and would be interested in using them again because they were extremely responsive and professional, but would want a better explanation of what is included in my clean and may need to be more directive instead of just trusting the cleaner to do their job. O read more

Norma did an exceptional job. She cleaned thoroughly and got to every area in the one bedroom apartment. The apartment smelled nice and didn't just look clean -- it felt that way as well. We will definitely use this service again -- and request Norma each and every time! read more

Thank you so much Stephen and Anya! Anya was the cleaner and did an AMAZING job! Got everything scrubbed and cleaned and sparkling. I feel like I can literally eat off the floors now. And Stephen very kindly answered ALL my questions. I was very particular about making sure this job would be done as needed and Stephen did NOT let me down as he sent me Anya who did a truly amazing job! read more

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Norma cleaned my 2 bed 2 bath solo in just under 4 hours. She reviewed what I wanted done and was super attentive to the details. We had just moved in and the apartment had not been cleaned and she made it feel spotless. I worked in my guest bedroom where my office is while she worked and she was very mindful of me still being able to utilize my space while she cleaned. Thanks Norma! read more

In the process on moving into a new building, the previous tenant left it in a used condition. Hired this service to come clean it, paid $365 to get 'top to bottom we'll clean everything' service and here I am cleaning a bunch of spots that were missed. Really frustrating to not get the service as advertised. My cabinets were supposed to be cleaned from top to bottom. I mean look at these pictures, they were never even touched? read more

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Cleaning team of three (led by Reina) did a great job on our 2 bedroom apartment. The service is a little more than what I've paid before, but we did a deep clean this first time and our home looks amazing! I will definitely use them again. Owner is very communicative and responsive. We were able to pay by Venmo which I appreciate. Remember to ask for 10% off Yelp discount on your first service. read more

Great service and I will be calling back again , they are very professional and upfront.

Service was quick and very efficient! I had a last minute cleaning request and Stephen was able to accomodate my request very quickly!

Love Mr. Maid NY! Have gotten a cleaning from them twice, both times booking was seamless, cleaners arrived on time and did an excellent job. This last time had Wendy and Brian who made our place spotless. They also had a great eye - our bookshelf is half empty with things scattered throughout. After cleaning, the organized the stuff on the shelves beautifully. We loved the service at Mr. Maid NY so much we signed up for a reoccurring schedule, something we've never done before. Highly recommend! read more

My apartment was just painted, although the floor was covered with the plastic drop clothe, there was paint drippings through each room ! I was devastated! I looked on yelp, For cleaning services i always read reviews, Mr Maid NY, reviews really stood out to me. I called and Spoke with Stephen , I explained how devastated I was, my wood floors was destroyed. He truly understood my dilemma so amazing! Mr Maid team came, the next morning on time, I left them & went to work! When I arrived home OMG!! I was so HAPPY! My floor was BEAUTIFUL & apartment shining. Team Mr Maid are the best! I will definitely be using the services monthly! read more

Norma and Rosa arrived at my apartment lugging all the machinery and supplies needed to leave the place sparkling and better organized than when they got here. In spite of their heavy loads they were smiling, friendly and professional. My place is old with lots of wood and other dust collecting surfaces, my cat is big with lots of fur that hides better than he does. When Rosa and Norma were done, there were no signs of either. In case you misread that rest assured, the cat is still here. We walked through the apartment before they left and they answered the few questions I had. I will request them next time. Thanks Mr. Maid. Thanks Rosa and Norma. read more

Really great job! Thank you, Melina. Mr Maid is responsive, fast and excellent value. Thank you for a wonderful job.

Norma exceeded my expectations. Her attention to detail was remarkable, and my space looks immaculate. The team is always punctual, efficient, and overall, it was a fantastic experience. (been a customer for a long time!) read more

I recommend this company. My first impression was very favorable, as Stephen responded to me almost immediately at 9:30 pm. We discussed services and I asked for a deep clean + inside refrigerator. They were able to schedule me at my requested 9 am on Sunday, just 3 days later. They were very prompt. Stephen brought Ana and Ana. They were all very nice and jumped right in. We have a 3 yr old, a 16 yr old, 2 cats, and 2 busy adults in our household so our apartment had fallen into a bit of a mess. There was absolutely no judgement from them. Overall, the house looks great. Sure they missed some small things like the base of the cat scratcher, a very few number of molding section, the back of one chair, didn't do a great job on the piano keys, and missed the the tops of a few pictures. All pretty minor things in my opinion. The biggest miss in my opinion was that they did the front of some of our cabinets but missed a couple of others completely. However... Stephen had me inspect the whole apartment and said that if I noticed anything they missed that they would fix it right there. Sure they missed some small things, but so did I. In fact, they got a bunch of things I wouldn't have thought of. They cleaned the top of my scale, the stool my 3 yr old uses to reach the potty, Scrubbed the wall of the shower, windowsills, sides of the trash can, our little green house things for our succulents, visible parts of our big bookshelf, the tops of the heating units, under the appliances, microwave inside and out... even the inside of the kitchen sink is shiny clean. As they were leaving Stephen mopped himself out of the door, and then one Ana noticed a smudge on the side of my trash can and dust on the thing in front of my door. All that being said, we're having them do my mom's apartment in a couple of weeks and I'll be sure to work with them again in the future. read more

When I moved to NYC, I struggled to find a good cleaning service. They are almost all expensive, even at the bottom part of the range. I went through 3 different companies before finally finding Mr Maid NY. Firstly, if you are trying to do a price comparison, I can save you some time: value for money, they are the best out there (at least in this price range). If you are going under this price range, the service is typically pretty mediocre or you are dealing with an individual and paying them hourly. If you go to the next price range (which jumps up by several hundreds of dollars), you definitely get more but you have to be able to afford it (which I can't). Secondly, the service: comprehensive. A lot of other services will basically just wipe surfaces, quickly clean your bathroom and kitchen, and vacuum. Washing the floors? Forget about it. Dusting? Only if you ask. Something is hard to reach? Nope, they won't be getting that. When I first considered Mr Maid NY, I called up to see what their cleaning entailed. They must have thought I was crazy asking detailed questions (e.g., what about dusting? baseboards?), because they included pretty much everything in their basic service. Lastly, I love the add-ons they offer. When I need my fridge cleaned, they have very reasonable upcharges that you can pick online when you schedule your cleaning. I highly recommend giving them a shot! read more

Probably the best cleaning service I've hired in New York ever since I moved in. The 5th cleaning company I've hired, the first that satisfied my cleaning standards! Ryan and Karina were thorough and efficient. Will definitely be returning to them! read more

Mr Maid NY - Home Cleaning Near Me - Brooklyn, New York

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