I would give 0 stars if I could.
This was one of the worst customer service experiences I've had. I dropped my dog off for grooming, and after more than 8 hours, the grooming was never even completed. Instead of apologizing or taking responsibility for wasting an entire day, they still charged me $48 for a bath.
There was little communication throughout the day except for saying he would be done roughly at 3pm or 4pm. At 4:30 I called myself to learn that he hadn't even been started on but mentioned that he was the last dog in so he was still "in line for grooming service." I'm not sure what takes 8+ hours for a bath and a grooming but clearly they don't hold the business acumen to account for the number of dogs and the staff to facilitate the demand.
To make matters worse, they don't send appointment reminders or provide clear instructions about their services or expectations beforehand, which makes the entire process even more frustrating.
The lack of professionalism was obvious from start to finish. Mistakes can happen, but how a business responds is what matters. Instead of offering a sincere apology or trying to make the situation right, I was met with poor customer service and still expected to pay for an incomplete service.
I won't be returning, and I certainly can't recommend trusting them with your pet if you value your time, clear communication, or basic customer service. read more