The food was good, but the experience was a mixed bag.
My wife picked Limon because we had eaten at the restaurant in San Francisco previously (smaller, cozier, more inviting) and we are going to a show at the Mountain View Center for the Performing Arts (which is right nearby). We arrived for a 5:45p reservation for a 7:30p show.
When we walked into the restaurant, it was a nice, open plan restaurant that appeared to be about half empty.
The host station is pretty small and cramped, just inside the front door. When we walked in there was a man behind the counter who appeared to be the restaurant manager or maître d'. He spent a couple of minutes filling out some kind of paper or credit card information and blocking the hostess from being able to take care of us.
He was completely oblivious to our presence and the fact that we were waiting for a couple of minutes, so it didn't start off well. When he finally moved out of the way, we were assigned a young man to take us to our table.
Rather than sitting us in the open space in a half empty restaurant, and without explanation, he started to walk around the side of the bar down a dark corridor... It was very strange. We didn't really know where we're going. The man kept gesturing to us to follow him. Unfortunately, his English was not great (usually not an issue and would have been better if the hostess or maître d had said something)...so we followed him down the hall past the bathrooms and around the corner into kind of a big box room with about 25 or 30 tables.
It felt like a space that used to be another retail store front that had been added on later.
When we walk in, there's maybe one or two other couples in this big empty room. The air conditioning was blasting and it was drafty (considerably colder than the main restaurant. After being seated my wife and I decided that this was not what we wanted.
I walked back out to the front and asked if we could be seated back in the main room. The severe manager who have been filling out the credit card when we arrived, was brusque and "the restaurant is entirely booked, and I can't accommodate you. Maybe there was a big party coming, but it was certainly not the vibe that I was looking for nor was his demeanor appropriate.
By then it was too late to find somewhere else before the show.
So I went back to our table, they adjusted the thermostat in the room and it proceeded to get better from there.
The wait staff was generally very good and the meal was great. We had small bites like Ceviche, chicken bites, octopus and string beans. The portions for small bite meals were bigger than we anticipated so we left full.
About halfway through the meal we ordered a second glass of wine that we were going to split. The wine never showed up, so that by time we got finished eating and getting the leftovers boxed up, we mentioned the issue to the man who was removing our plates. Another man came over immediately (perhaps the sommelier) and apologizes for the error. He immediately comped a glass for my wife, so that was great.
By the time we left the restaurant, the back room had filled up so there was a better vibe, but the large empty room, the air conditioning, and the manager's attitude at the from desk took away from the meal.
In summary:
- Initial welcome (B-)
- Seating without explanation (B-)
- Guest management process of seating guests in a removed back room that looks like it is for conventions or large parties...and then leaving it mostly empty for the next hour (F)
- Inability to make changes (C/D)
- Attitude of manager (D)
- Food (B+)
- Wait Staff at our table B+ (except for the wine)
- Sommelier who stepped in to resolve the wine issue A
Overall rating B/B-
Likelihood of returning to Limon (55-60%)
Likelihood of returning to this location (0-10%)
Since we first visited Limon in San Francisco, this now feels more like a chain.... like PF Chang or Pacific Catch, good food, but feels like an average restaurant in a hotel or an airport.
On a ten point scale, I would rate our experience a 3.5 read more