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    LiLi Nails

    3.3 (103 reviews)
    ModerateNail Salons
    Open 10:00 am - 8:00 pm

    Services - LiLi Nails

    Nail fill-in

    Toe nail fill-in

    Hand nail fill-in

    13 More Services

    Hand and toe nail fill-in

    Manicure

    Manicure and pedicure

    Pedicure

    Nail polish change

    Toe polish change

    Hand polish change

    Hand and toe polish change

    Nail polish removal

    Toe polish removal

    Hand polish removal

    Hand and toe polish removal

    Nail repair

    LiLi Nails Photos

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    Recommended Reviews - LiLi Nails

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    I have health issues that leave me with vulnerable legs due to engorged veins. I love getting pedicures and always ask for a gentle technician. I have been to Lil nails and I love this salon. Helen is awesome and many others in the staff are kind, competent and care. I have found a salon that is clean, caring and I along with family and friends will continue to go here. Thank you Sandy

    Gel pedicure with cheetah print
    Jenna H.

    The staff were extremely friendly and helpful. I had a nail idea that I wanted them to recreate and they did an amazing job. We didn't make an appointment but they were so kind to get us in. My friend got hers done and they did the hot stone even though she didn't want them, then charge her for it. Overall, I could recommend this place!

    Received from them after my initial comments about my experience. This must be a prewritten bounce back message to anyone that has an issue

    Absolutely unacceptable customer service and quality. I cannot believe that I was still required to pay $55 ($52 and a $3 card fee) for the "hot stone" pedicure. The sheet says 45 mins and the lady (Lili; possibly the owner) that did the pedicure rushed through the pedicure so quickly and was done after about 25 minutes. When I addressed her she claimed MY TIMER was wrong. Which would mean my phones clock is off. That's absolutely untrue, from the minute I sat down I felt she was rushing through; note worthy I was the only one getting a pedicure and when she was done she sat across from me in a chair on her phone (meaning there wasn't someone waiting on her for a service). I even told her I chose this pedicure because it said "extended foot massage" which was far from what I was given. I am 5 days away from my due date hoping for a relaxing experience and completely wasted $55 on this pedicure. I wanted to get my fingernails done as well but after how she handled the pedicure situation I could not give anymore money to this business. I was told to sit and wait for someone to be ready for my nails which took about 15 minutes, I was barely in the salon for a total of 45 minutes; this included the time it took to pick out finger and toe color, the entire pedicure, drying time, the time took to try and discuss my concerns and PAY. I when I told her I didn't want to get my nails done anymore she grabbed my sandals and headed toward the front ignoring my comments and concerns saying she timed it and gave me what I asked for, incredibly unapologetic or willing to do anything to make it right. I was expected to leave with paper towels weaved between my toes and with the disposable flip flops (again, I wore sandals in that I could have put on back at the chairs had she not grabbed them and went to the front. I was absolutely shocked that the other manager/owner was actually on duty and did nothing in real time to make things right either. I then received a text message thanking me for stopping in and asked me to rate my experience and leave comments which I did. I am attaching the photos of the text I received after I submitted my comments, I thought by the wording of the text message they were actually going to make things right. This was the worst pedicure I was ever received. Other than the color on my nails I don't see/feel a difference whatsoever with my feet. The paint job itself is beyond sloppy; she did one coat of the color and when I got home I had to clean a good amount of polish off of my skin itself. My toes aren't even completely painted either (the sides were missed on several). It was obvious she was rushing just to be able to go sit on her phone. I called the next morning and spoke with a very nice lady who apologized several times saying that is frustrating to hear and not the experience I should have had. She then spoke to the man who was working the previous night and told him what was going on since she told me he would have made things right last night had he have known what went on. He came on the phone and told me explicitly " I don't care about your business; go elsewhere". He repeated himself multiple times as I was trying to talk saying "I don't care". He told me that the times on the sheet don't matter and they don't pay attention to them. "Their job is to just get the pedicure done and if it takes 20, 30, or 40 mins that's fine" which is completely unacceptable to falsely advertise times; it's a SCAM. I was completely shocked at how rude he was and then he hung up on me when I was calmly trying to talk with him to come to a resolution. I then called back a few other times and he refused to answer. It doesn't take much to comb through these reviews and see that if there is any sort of issue they WILL NOT handle it appropriately. They have an upsell sheet to promote different pedicure packages, again I even told him I barely got a massage at all let alone an" extended" one as advertised. He continued to say he didn't care and told me to go somewhere else. They have my card information and in order to rectify their horrible customer service I sincerely hope they review the cameras and refund my money completely. Until then I will be posting my experience and review in as many places as I can in hopes others will find a different place to do business with. Almost 40 weeks pregnant or not...NO ONE SHOULD BE TREATED THIS WAY!!! This is not my first experience at this salon however it will be my LAST! I used to see Heidi to get my nails done and NEVER had any issues. This is just shockingly unacceptable.

    Red powder on my nails
    Miranda H.

    The best nail place in Rosemount and south metro area! People here are so nice and welcoming. Respectful and offer beverages right away. The prices are fair and they always do such a nice job on my pedicures, gel manicures, and pink and white nails! Love it here and recommend to anyone looking to relax alone or with friends! I recently tried powder, and I love how they explained the whole process and they turned out so beautiful!

    Bobby K.

    I was told about this nail salon many years ago I've come and gone over the years but I always end up coming back now I'm here to stay for good! they always do the best job around, the customer service is top notch LiLi Nails is truly the best!! I have tried them all I feel and ALWAYS end up coming back. See you soon

    Beautiful new salon..chairs are the best I have seen.
    Katie C.

    Loved this place when they opened. The massage was great. The polish lasted for a long time. Pedicure was fantastic. Now they are terrible. Customer service is awful. Hardly any massage. Employees all speak to each other and not the customers. All around it isn't good. Then to top it off one of the people I bragged about this place to had a horrific experience here. She requested gel nails and they did them incorrectly. When she asked them to correct it they didn't and the owner told her to F off and never come back. The person this happened to is the shyest person you will ever meet. I know she was super polite about it. I can't recommend this place to anything me any longer.

    Obsessed with my gel nails.

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    3 years ago

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    3 years ago

    Very nice. They go above and beyond. I have been a couple of times now and always happy with my pedicures.

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    4 years ago

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    8 years ago

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    6 years ago

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    5 years ago

    Best nail salon in the suburbs! Always so kind and nice and don't forget, the nails always turn out perfect!

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    Review Highlights - LiLi Nails

    This is my first time in the salon and may I say that Danny is really amazing.

    Mentioned in 6 reviews

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