When I started out the rent was $150 after 9 months the rent has doubled to $300. I called and…read moretalked with Erin and she said the reason the rent went up was because it was underpriced. She said she would have the district manager give me a call. Surprise the district manager never called and now no one answers the phone. The public storage that I currently have my stuff is 8201 W. 159th Street. I don't think the price should double within 9 months. It is ridiculous that the price can go up that much and that fast. There is no customer service at all. No one calls you back and then no one answers the phone. Very frustrating.

Sony was awesome. Very helpful and informative. Made this a smooth process. Faculty was clean and…read moresafe to move around. Felt very welcoming.

Initially, I was very pleased with my storage unit and the experience. Unfortunately, they have…read morecontinued to significantly raise the prices during my time with them. They give me 30 days notice, but there is no appeal process or formal way to request a price freeze. They have complete autonomy and no accountability-so you have no options except to endure the inconvenience of finding a new storage facility and moving your items. I am paying almost $200 more per month now than when I signed the contract perhaps 2 1/2 years ago. It is a terrible business practice to just randomly increase rates! They did give me a couple of discounts and a credit, after I complained, but ultimately I'm paying almost $600 a month for a 10x25 unit, which is the amount people pay to rent an entire studio in some areas!! They think it helps to say that customers that sign up today pay more than what I'm paying - but I would not pay those rates if I were looking today!! Usually companies give you discounts/advantages for being long-term, great customers - nope, not this one. They just raise the prices because they can. It's awful! The storage units are nice, safe and secure. I have usually found Deb helpful with responding to my needs/concerns. I've expressed so many complaints regarding the rate increases, that she knows who I am! If you are open to paying random increases and hundreds of dollars more per month than you signed up for - this is your place. If however, you have a budget and cannot afford significant rate hikes - DO NOT STORE YOUR BELONGINGS HERE! They know it's too difficult to move your things to another location, so they just price gouge. BEWARE!

Was very easy to reserve my unit & complete the necessary "paperwork" online. The facility is very…read moreclean. I received multiple calls to check in on my experience. Highly recommend! (especially opposed to the other storage company with 2 facilities very near to this one, they were extremely difficult to do business with).

Joe and Adam were wonderful! I arranged a two-stop move and everything went very well. They were…read moreon-time, courteous, and accommodating. I would hire them again anytime for any move I need. I would highly recommend using them.

Thompson moving Inc. moved me today. Adam,Matt,Jaden,James were wonderful. They couldn't do enough…read morefor me. The company is excellent and cares about its customers. Plus a great price. Thank you to all George,Joe,Adam,Matt,Jaden,James. I highly recommend this company to anyone that needs a moving company. They are honest and caring. This was the easiest move. Thank you all again.

I recently moved in to a storage unit at Trojan Storage of Mokena and had a terrific experience…read more The unit itself was spotless and I can tell that the building itself is very well maintained. Rent is reasonable and the staff - particularly Savannah and Gloria - are so kind, helpful and professional. I would highly recommend if you're in need of storage.

From the owner: Getting ready for a big move? Running out of garage space? Need somewhere to stash your off-season…read moregear? Trojan Storage seeks to provide a storage experience above all others. With top-notch security, friendly managers, and extremely clean facilities we aim to provide the best customer service!

This place keeps changing hands. When we started here years ago it was Metro Storage, and then…read moreUncle Bob's bought them out. And then Life Storage bought them out. And now Extra Space has bought them out. And every buyout eventually forces a rent increase. New owners usually give everyone a pass on rent increases for a time, but then they have to pay for their investment and they start raising rents to get them up to "market." It is frustrating, but typical in todays' market. My last rate increase was 25% ... so don't be surprised by increases. If they are close to fully rented ... you're getting an increase. Enough of my gripes, it is still a pretty nice place. They have both indoor climate-controlled units and outdoor units without climate control. Obviously being in the climate-controlled area is a bit more expensive. Everything here is very clean...they have good housekeeping, so the premises and areas around the units are all nicely kept...they earn big points for this. They do not have a lot for storage of RV units or boats. The office area sells locks, boxes, and other shipping/packing supplies. The office people are very nice and professional. This facility has a dock with sunken ramp so you can take direct truck delivery; they also have a grade level area where a truck can drop a lift or you can run your own ramp ... either way these are nice offerings and they open to double-doors so you can get a skid load through the doorway. You do need to provide your own pallet jack though. They have various carts for moving boxes, but they do not offer a lift for moving around skids. It is located just off Wolf Road and you can see Interstate 80 from the property. All-in-all this is a pretty nice storage facility for your extra stuff. Just bring your wallet.

After 3 months of their promotional pricing they raised the monthly rate by 50%!! So buyer beware,…read morea $160 space will cost you $240 in 3 months. Absolutely ridiculous

Great prices, super fast setup, and very clean. Took less than 10 min to complete the paperwork and…read moreget the storage unit. Worked with Brenda (manager?). She was great...very fast and helpful.

Brenda was wonderful with helping me get settled in and settled moving out. Would recommend public…read morestorage to all

Danielle and Jay (i believe his name was) were very personable and asked all of my questions. The…read morefacility was clean and Danielle explained all of my options for my unit. If I could give more than 5 stars I absolutely would. Thank you to these two associates. You went above and beyond.

The manager there was awesome she took her time she showed me around the clean facility IThe team…read moreis extremely professional price is very reasonable they called in advance to remind me of my appointment awesome teamwork very professional highly recommend this location over any other extremely clean no issues easy to move in they have dollies to help you move your items. Their online pricing is awesome I love the specials that they have going on right now highly recommend this Cube Smart over any other one thanks team for making my transition easyThe supplies that they have to purchase are extremely reasonable as well go for it you won't be disappointed

We used this storage unit during our move. It was easy to get our unit etc set up however what was…read moreannoying is the gates for the entry. The keypad on the right side almost never worked properly. Also to leave it was difficult to do the keyboard and then you had to Iike run to your truck in order to get out without the gate coming down on you. It would just keep going as I don't believe there is a sensor to know if your vehicle is passing or not. Luckily I got out but this part was not good.

Exceptionally expensive, I took a larger unit than needed because of the deal, then new ownership…read morecame in and raised my rent by $35 after two months. After 7 months I left the unit but they wouldn't prorate the last month, I paid $184 for three days, the manager says they cannot do anything about it because some rich white man won't let them. Overall my experience with them was awful but I was in a tight spot so I had to stay. Do not recommend.