Benson was amazing. He responded immediately and scheduled a visit the next day. He had to order…read morethe glass which took one week and he installed it the day the glass arrived. The job was meticulous and done perfectly at a very competitive price. I will most certainly call him if I have any other needs with respect to my windows. I will also recommend him to anyone I know who has to replace a window. Great job, Benson!

Very good service. Honest, reliable, very reasonable, a job well done. I already referred them to…read morefriends.

Great service! Would definitely recommend. Easy to work with and super fast. They came right on…read moretime and the screens they made are exactly what I wanted.

I honestly don't know how this guy is still in business. This will be the last time I refer anyone…read moreto him. As a board member of a building with many residents needing window repairs or replacements, I expected a much higher level of professionalism. I contacted this contractor today, and he told me he wasn't even sure when he would be available to come take measurements. When I asked for a timeframe, he couldn't even tell me whether it would take 1 or 2 weeks just to come out for simple window measurements. He said he would "let me know," yet never even took down any contact information. On top of that, the person I referred to him was also left waiting without any response or follow-up. This is no way to run a business. The customer service is extremely poor and unprofessional. I had no idea the company operated this way, otherwise I never would have referred anyone to them. Do yourself a favor and use a real window repair company like Mike the Glazier instead. The business owner has since removed his rude and unprofessional follow-up comments to my review and has now taken a much softer approach in his response. His original replies were completely nasty and disrespectful. I guess someone finally educated him on appropriate business etiquette and basic manners. Listen Taulant, you really need to work on how you communicate with people. It's not just about the quality of your work, it's also about professionalism, respect, and the way you speak to customers. Just because a job is $325 instead of $13,000 doesn't mean you should brush people off or treat them like they're not important. You know exactly what happened here, so please don't try to play the victim. I'm not trying to hurt you or hurt your business, I'm trying to teach you an important lesson. I was actually trying to help you by referring business your way and putting money in your pocket, but instead you ignored the customer I referred to you and then brushed me off as well. That's not how you build or maintain a good reputation. You also can't say things to customers like "I don't trust your measurements" or act like you'll get to their job only when you feel like it because it's a smaller project. Every customer deserves respect and proper communication regardless of the size of the job. I will eventually delete the review because my intention is not to damage your business, but I hope you truly take this as a lesson learned moving forward. How you communicate with people matters just as much as the work itself.

Had a window emergency, words I never thought I'd say, but in about 60 minutes, my Problem was…read moresolved! Quinto answered and sent his tech right away. The Tech was personable, quick and efficient. Thank You Unique Glass for saving the day!

I needed to replace old wheels on a sliding glass medicine cabinet door. Unique was extremely…read moreresponsive and went out of its way to solve the problem in the fastest, efficient and most economical way possible. The door is back in place and sliding. Thank you, Unique!

Don't used this company they will go up on the price the day of installation he went up $1600 on me…read moreand told me a bunch of lies run from this company

Efficient and extremely professional. Quoted me online, came and did the job, paid what I was…read morequoted for.

Came and did a the job MUCH CHEAPER than any any one else. Did a GREAT job, and more than we had…read moretalked about... and would only take the $$$ we originally talked about. Can I give 6 stars... who do I talk to about that????

Our first time buying windows, we spoke to lots of folks, but couldn't ignore all the reviews we…read moresaw on Yelp. We are glad we didn't, as Turab was really the best, without any comparison. We had a budget, and he helped us keep to it, but he really went above and beyond that. Other vendors told us there was no way to keep the 130 year window moldings, but Turab not only helped us keep them, but had so many neat tricks to improve our restoration project. Other vendors just gave us offers against our project scope, but Turab explained to us the dynamics of different windows in different parts of the house and what types worked best and saved us money. He made custom moldings for our cellar windows. He also helped us out to stop a fly tipping incident one day when we were out and not able to deal with it ourselves. And when it was pouring with rain and our basement flooded, he went outside and took a really long and hard look and told us what the problem was. We got it fixed the same weekend and never had issues since.

Over a span of a 1 year Sam The Glasier worked with our schedule to install (18) windows. Hector…read morewas amazing. Helped us with making sure the frame of the windows sill would accommodate the installation of the new windows. One of the windows cracked the next day and there was no issue for STG to come back to reinstall a replacement window pane for the cracked window. We selected the bronze finish and it looks wonderful as part of the style of the house. We also did a picture window for the middle window of a set of one of the bay windows. We tried another well known window installer but they were more expensive and they did not offer the bronze finish. The windows are functioning very well.

best in the neighborhood helpful on every facet of the buying process been going there for 40 yearsread more

We needed an emergency repair to a sliding patio door. Alex came on a Friday evening and worked…read moretirelessly dismantling the damaged door and crafting a repair to secure the door. When the replacement parts were available the following week he and his coworker completed the repair. Alex knows his craft and takes pride in his work. The cost was very reasonable. I would highly recommend Alex and his company! Tom N Forest Hills

I hired Gotham Window & Wood to repair my double hung windows with bars and they did an excellent…read morejob. They were quick to respond, provided free estimate and had the window repaired very quickly and professionally. I highly recommend using them and will definitely use them again if I need any window/door or wood repair needs. Attaching the photos of their job.

Have to say the team at NYC Glass & Window repair are a great group to work with. I recently had an…read moreurgent situation to source a piece of glass and they delivered promptly, even though we were in the middle of a snow storm. The office was very helpful in getting us on their schedule and explaining how best they could assist us. The team of installers were also great to work with. They are very professional, well prepared, and really care to do a good job. Will definitely reach out to them first for any glass needs. Thank you.

For the longest of time we needed customized mirrors installed in our built in top shelf wall…read morecabinets. I checked around with several companies who either did not want to do a relatively small job or quoted me a crazy high figure. NYC Glass not only said they could do a quality job but gave me a very fair price for the work involved; first coming out to measure prior to having the proper size mirrored glass cut. Their installation crew was both friendly and professional down to the micro inch to assure an excellent fit and appearance. They arrived on time; did the job in prompt but careful fashion; asked if satisfied with all prior to leaving; a smile all around. I would highly recommend this company for all your glass and mirror needs and would call on them again for any glass item.