In this day and age where so few take pride in their product and service Fiberama is certainly the exception. I have been dealing with them for over 20 years. From my awnings, windows and security doors, each and every experience has been nothing short of fantastic. Most recently I had an issue with my patio awning and a support pole had to be repaired. Spoke to John in the service department and the following day the work crew was here to make the repair. Service crew came fixed the issue and replaced the damaged part in less than an hour. They were polite, professional and left the area spotless. Thank you once again Fiberama for a great product and service. Regards Thomas j. Spinelli Brooklyn, New York read more

I needed someone to re-attach the side of the awning to the building. I was told that Fiberama on Mcdold Ave in Brooklyn only repairs awnings that were sold by them. Now you know read more

AVOID I bought two exterior doors. I opted for a pricey sliding frame insert in the back door. It doesn't work. I've been calling them for 5 months to replace it!!! Completely horrible customer service. Almost every time I call I need to provide the order slip. They ordered the part and lost it twice already. read more

We were very disappointed with this company. We purchased a small replacement awning and a new metal door. We showed the salesperson how to finish the bottom framing of the door and signed a contract. The door was not installed as agreed and there was an issue with the molding not affixed properly. We called for a repair visit and no one returned our call. Then we made an appointment for 12-3 , but no one called or came. We called back at 4:45 and were assured someone would be there that day. No one came. We made another appointment and the service man came, but claimed he wasn't given any parts. After a few minutes of discussion another employee came out of the same truck with the parts. That person then complained about the measurements, which had been taken by their salesperson, as being wrong and he had a negative attitude. I would not recommend this company. read more

Called for an estimate for 2 aluminum awnings. Got an estimate for one awning spoke to one of the workers, told him measurements uploaded s photo & he never got back to me. read more

I had great service AND communication with Fiberama, Brooklyn. They did a lovely job---very neat AND professional. Had NO problems with communication, appoints, or installation. THE ONLY THING THAT I'M NOT completely satisfied with is that the "gutter" is very narrow and I think it should be wider. read more

Fiberama - Door Sales/Installation Near Me - Brooklyn, New York

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My experience with this business was very disappointing and frustrating. I came to the showroom in October 2025 to discuss a balcony enclosure. I had a long meeting with the owner and we discussed my needs and the approval process required by my Management company. While I had lower quotes, I decided to go with a local company and I felt confident that they would do the best job. The project was on hold due to brickwork being done in my building. I notified the company back in March once the work was completed and the project could proceed. I called repeatedly for months, as well as sent e-mails and text messages. I never received a reply from the owners and the staff were clueless whenever I called. Finally, after five months of fruitless calls, an office worker told me that the owner said the company didn't have the type of insurance needed to proceed with the project. I don't understand why they wouldn't have told me this back in October 2025, as I clearly stated the requirements. I asked the office worker when my deposit would be returned and, although nearly a month has elapsed, I still haven't heard back. it's really unprofessional that no one kept in touch with me and I was kept waiting for a project that never materialized. I could have had the work completed months ago by another company. Due to serious pigeon infestations, I have not been able to use my balcony for the entire spring and summer. Furthermore, while I received lower quotes from other companies, their prices have increased and they will no longer honor my original quote. I gave a sizable deposit, which could have been earring interest in the bank. I am very disappointing because I liked the owner and thought the business was reputable. It's inexcusable not to return a customer's phone calls. If they no longer wanted to do the project, I should have been promptly notified and not left hanging for so many months and they should not have held on to my money. read more

After having my patio enclosure, installed by Fiberama about 1 1/2 years ago, I'm ready to leave a review. It's a big project, and I recommend that you read your contract very closely. I told the salesman I wanted a tinted covering. I assumed he put it in the order, but he didn't. When I called the owner, he wanted to charge an exorbitant fee for the change. We agreed to a fair price. However, he was initially nasty and raised his voice. Two days after the order, I wanted to have a "doggy door" instead of a regular door. I was told it was too late to make the change. I would end up with the original door, which they wouldn't take back, and the installed doggy door. I found it very difficult to understand, how Fiberama was not able to inform their door supplier of this change. I'm sure they have been dealing with them for a long time. The initial order indicated that the project would be completed in five weeks. So now I had an extra brand new door, which was quite expensive, and of course, the installed door. A few days after the installation, the screens starting falling out, and landed on the floor of my backyard. Eventually, most of them came out. An installer came to remeasure the windows, for replacement screens, and those fell out as well. I was informed that the representative from the window company, would come to look. The representative said I should have asked for half screens. These screens fit much better. I informed the rep that this option was not offered to me. I noticed during the winter months, that water was dripping and freezing in my backyard. It made it dangerous s to walk in the area of the ice. An installer came to check, and informed me that the existing leader/gutter was not installed correctly. He then installed another leader, which does not look good aesthetically. Contacting the office was not difficult, however, I did not always receive a call back. Installers sometimes came late, and didn't call me. One time they arrived hours later. I am enjoying my enclosure, however, I doubt if I would use this company again. read more

Fiberama - The leader and gutter wouldn't have been necessary, if the original work was done correctly. I don't like the way it looks. - Door Sales/Installation Near Me - Brooklyn, New York

When it rains, water runs from the awning down the wall causing water damage to my wall. I called them several times and every single time I'm told the person I need to speak with will be in tomorrow. they are playing games, I'm fed up. The Customer Service is horrible. I would never recommend using this company. Stay far away from them. read more

After calling Renewal by Anderson my mouth dropped when I was quoted 30K (plus interest if I financed) for 10 windows! I remembered the good experience I had with Fiberama with my sliding glass doors last year. They suggested the "gold leaf 3000" window. I googled the "u factor" of this window and discovered it to be superior to the Anderson windows. Fiberama installed my windows at a fraction of what Anderson quoted! From my experience with their sales person to installation and payment I could not be happier with this transaction. I am looking forward to energy savings the rest of the summer and throughout the winter. Fiberama for the win! read more

Their Magnum replacement windows from Royal Aluminum in Newark, N.J. are junk! The clips on each side you must press-in in order to tilt the windows in for cleaning are consistently crumbling and falling apart in my hands! They are made of chip and paper thin plastic and are a real product defect! I need to know if they improved on this defect and how I can get them all replaced for the 22 windows I have. So sorry I chose this company for my vinyl replacement windows and all phone calls to both them and the installer, Fiberama, on Staten Island remain unreturned and this nightmare unresolved to date! read more

Everyone on staff was just great. I delt with Don Jr. And he helped us from begining to end. This is the 3rd time I am using them and I know why I keep coming back. They made it seamless and no issues. All done in 1 day and left the place spotless. Thier workers and installers were very friendly, professional and well mannered! They did an excellent job! Just like the commercial says "GO TO FIBERAMA YOU'LL BE PLEASED"!!!!! I had my front door and full front porch awning done and we couldn't be happier! A job well done!!!!! read more

My family, friends and neighbors have all used Fiberama through the years. My parents had many windows installed and a front door, I had my front window replaced with a bay window that I absolutely love! I also replaced several other windows. My neighbor had an awning done and it's beautiful! The process was very easy. The owners, as well as the employees, were professional and knowledgeable. I would highly recommend this company for all your home needs. The prices are reasonable. Since the business has been around for decades, they offer expert advice & suggestions . read more

Very helpful in selecting replacement windows. Reasonable pricing. Installation and cleanup were excellent. Would highly recommend this company read more

I recently had Fiberama installed three window awnings on my second floor windows. The crew that installed the awning are extremely professional. The pricing of the awning are very reasonable. I would highly recommend this company for the job. read more

Ordered two new entry doors and a bay window for my in-laws house. The salesman was very professional and assured me the job would be complete within my time frame. The price for the job was better than I expected and was well within my in-laws limited budget and time frame. The installation was perfect and it really does look fantastic. I would highly recommend Fiberama for all of your home repair needs. read more

I got my awning installed some 25years ago and look just a beautiful as the day it was done. I got windows about 3 years from Fiberama and again they were great. Don and John were awesome. I highly recommend this company! Service was excellent! And the price was right! I am a customer for life! read more

I called Fiberama for an estimate on a new awning. They sent their repesentave Orlando. Orlando called and said he would be at my home after 12:30 which we agreed on. I called him at 3:00 and he said he would be here by four but only if he could find parking. I live in Park Slope and parking is hard. He said if he could not find parking he would just cancel. I was upset by his statement and called the company and spoke to John( The third generation of Fiberama) and cancelled. Around 5:00 Orlando showed up and I refused to let him in and sent him back to Fiberama after letting him know I spoke to his boss. On Friday, May31st my wife and I went to the factory and met with John, third generation. We reviewed what transpired and then loked and talked about getting a new awning. John was very helpful and we set up an appointment to met at my house on Monday at 1PM. I received a call from John at 2:00 that he was here with his truck but could not find parking. I suggested 7th Avenue which has meters but he said he just could not find parking but would still look. I called him several times on his cell phone and only received a recording. I called the office at 5:00, spoke to one ot their representatives and left a message for John to please call me, he never did. I called the following day and the same thing happened. This is not the way a profwssional company should run a business!!! As a result I will not do business with them and get my awning elseware. If you live in an area where parking is difficult I would stay away from this company. They promise to come, say if they can't find parking they will leave, and then never arrive. read more

Fiberama expertly installed a Zerox awning over the stairwell and patio in my downstairs backyard apartment . The drain at the base of the stairwell , which became blocked with debris and flooded regularly into the apartment is now protected and water free!! I couldn't be happier with the courtesy & friendliness, workmanship and the service. This is my 3rd installation by the company. A Zorox awning over my front living room window and a security storm door.ALL have exceeded my expectations!! This long time family based business raises the bar for " Exceptional"!!! read more

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I just purchased new screen doors and a new front door to be installed from Fiberama. I went to the store to talk through my options (older home/smaller doors - the ultimate combo!) and set up a time for someone to come out and measure. I was quoted 6 weeks for the doors and they came in in 4 weeks! I was able to schedule the installation pretty quickly and they were installed perfectly. My doors look great and the people that installed it were kind, courteous, and actually left the front of my house looking better than it had when they got there with all of their gear. I have already recommended Fiberama to a friend who is also in the market for new exterior doors, and will be coming back when I need to replace windows! read more

Robin, You have no idea what you are talking about. You have never been to, or seen my property. What are you talking about neighbors? I came in with measurements for you guys to make me an awning, with out installation. and you guys screwed it up. The awning was not WIDE ENOUGH for my door. You guys made no compromise even though you did not stick to my measurements. Have a great day. read more

From the time I walked into the store it felt as if the people at Fiberama had known me for years. I had them come out give and give me a quote that was so fair and straight forward I place my order immediately. 2 weeks later I had new windows in an apartment that needed to be updated. Reliable company I certainly would recommend! Thanks, Jeff A read more

The rep who came to take measurements was kind and thorough. And the porch they created for me is FANTASTIC!!! Better than what we were imagining. Love it!!! The only issue here was the delivery date. 5-6 weeks was promised, but there was an issue at the place that manufactures the doors and the final installation took months. That said, it seems that the manufacturing issue was not their fault, AND they helped to secure some temporary screen in the meantime, so I could let my cats out, which was great. One other issues is that of the screen frames is bent. I'm sure they will take care of that when I make time to call them, because they have been responsive and great. I have provided five stars, because the final porch is wonderful! read more

If you need Awning installation.. go to Fiberama. I'm glad i found them thru Yelp. Had to deduct 1 star because they didn't honor the Yelp's 10% off installation. But i'm happy with my new awning. Called Don and he immediately assigned Rolando to my home for measurments, and gave me an estimate. The installation date was about 2 weeks later which i think it's pretty reasonable. The installation department told me the crew will arrive between 0900am-1100am.. The crew arrived at 1000am sharp. They were very knowledgeable, courteous, and the job was very well done. I'm happy with their sevices. read more

Fiberama - Door Sales/Installation Near Me - Brooklyn, New York

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The service at Fiberama is terrible , the woman who answers the phone should be fired immediately. A technician was supposed to come to my house to touch up the caulking on a window that has a hole in it between 2pm and 4pm. After calling them 4 times without a call back from the woman who schedules touch ups, no one ever showed up. When I called back this woman told me that the tech came and no one answered the door. When I told her that was not true she had the nerve to tell me "why would he lie?". Now I know why this company has 3 stars on Yelp. Fiberama's office is unorganized and the not service forward. Don, in response to your comments about me being a competitor to build my business just proves that you are a terrible businessman and need to take a class on responding to your customers on Yelp. My mothers is your customer, you replaced the windows in her Brooklyn Home. Her last name is Bumbalo. Please ask your service person what the issue is, 4 phone calls to get someone out to repair the caulking on one of the windows, she then tells me someone will be there between 1pm and 4pm. When no one came at 4:30 I called the office and she had the nerve to tell me that the tech came, rang the bell and we didn't answer. I then replied that was BS and she told me "why would he lie?". BAD BUSINESS!! read more

They were great. Really discussed doors I was looking at and answered all my questions. i had an estimate the next day. (Not like WINDOWS WE R....many many attempts and no response) The door arrived within a timely manner and Jose did a great job installing it. I would definitely recommend FIBERAMA read more

bought a security door; pump broke after 6 months; would not honor contract for a new one; wanted to charge me $60; bought one for $20; terrible ; bought several fours over the last 50 years; will never buy anything from them again read more

Had a problem ! after 6 years the a crack in the fiberglass awning appeared. Called Fiberama for service . Wow even though it was out of beyond the warranted period they felt that the original installation caused the problem Fixed it for Free Now that's a good company to deal with . Very satisfied with the awning and the service. I'd definately use them again. Carl F read more

Disgusting. Stay far away from Fiberama. I ordered two steel entry doors and two steel storm doors on 04/14/2023. This is the Fiberama in Brooklyn. Salesman came down and said it would be about four weeks to make the doors and gave him $3000.00 deposit. This was a lie because it has been almost four months and the doors have not been made. I call them every two weeks and the woman with a bad attitude tells me she will call me back in a few minutes. She lies, she never calls me back. I call back again and she tells me the doors have not been made yet. I asked for my deposit back, she says no read your contract. They should fire this woman. Fiberama has the worst customer service. Called lying Don on 07/28/2023 and he told me it would be another two weeks to get parts for doors and another additional week to assemble doors. Three more weeks. Again stay far away from Fiberama because you will not be pleased. Disgusting. read more

Replaced my basement door and they did a great job! Staff is very helpful and friendly. Installer was very professional - made sure I was satisfied before he left. Will defiantly use them again. read more

I recently had Fiberama do work on my entire house. Replaced all windows, they look great. My front entry door is amazing and the awning I had put over it is beautiful. Then I had a all season screen room built to finish off my backyard. All the guys were professionals and do really great work. Like the commercial says " I was pleased" read more

I had a canopy and enclosures installed this year. The contract was written in January and the enclosures, screens, and doors promised for April. April became May, and not until mid-June were the enclosures installed. This may have been due to the supply chain slowdown from COVID shutdowns in the NYC area and supplier China so I'll give them a pass for that. The workmanship was very good, the workers neat and polite. I would recommend Fiberama. Thanks for the founder, a WWII veteran still working at the shop. read more

Called to fix my awning due to wind damage during Covid and they were there to help me fix the problem. Have used them for years and never had a problem. This time it was an emergency and they came through. Highly recommended!!!!! Thanks Guys!! read more

Had half my house Windows installed by this company. The installation was a disaster. Ruined moldings around the windows. The windows themselves don't do what windows should do. Mainly, keep out cold and they don't lock well at all. Called them back and they DON'T WANT TO KNOW YOU, their warranty does nothing an means nothing. Curbside Warranty- when they leave the curb that's the end of your warranty If it was possible to give them a 0 star rating I would. read more

Go to Fiberama, you'll be pleased! That old lady in that commercial really knew her stuff! read more

I picked up a HOME IMPROVEMENTS guide last night in a restaurant and called today. I saw the ad for replacement windows advertised at $299 per window installed for 100 UI or smaller. I was quoted by a guy by the name of Sal $365 a window installed. I told him the ad says $299 per window, He said the company doesn't advertise in Home Improvement Guide anymore!!!!???? What the hell does that have to do with the price in the current book???? I asked him if this sounds like someone hanging up...........very pleased that this happened because after reading online about FIBERAMA'S horrible reputation, I would never have done business with them anyway. If this incident was their best foot forward to earn my business.......it's all down hill from here!!! read more

Update: My door and windows look phenomenal! Fantastic job. I recently called Fiberama again for an awning for my back porch, and was once again pleased with my experience. I had Robin on the phone again and it was a pleasant conversation; she remembered me and the job that was previously done for my home. We set up an appointment for an estimate, and I requested Donnie Jr. as my salesman again since our last encounter surpassed my expectations. He was early in arriving to my house, calling to inform me he was on his way, and everything was done swiftly and professionally. About two weeks after the estimate, I received a phone call from Robin to schedule an appointment for installation and was fortunately able to be penciled in at my earliest convenience. I was worried about the artwork on my awning, but everything turned out beautiful. Once again, I was pleased! read more

Called Fiberama to get an estimate on a awning in my backyard. Donnie was highly recommend by a friend. Spoke with Donnie who was very helpful and friendly. Set up a time and date for his partner Sal to come over to measure. Sal was nice and very honest because I did shop around. Great price and started the work the next week. Donnie had 4 workers come over to put up awning. Those guys were fantastic and very perfecional. Came at 9am finished at 5pm. The very next morning, Donnie called me up at 8:30 and asked me if I liked the awning. I told him like it? I love it. I told him I would recommend him to anybody who was looking to have work done on their house. I thought it was so nice and kind of Donnie to call me and ask if I was happy with the awning. VERY HAPPY. Thanks again and will definitely use them again. 5 STAR read more

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Wouldn't use them ever again, purchased a baywindow and had it installed, drafty from day one, there solution was to add caulking, never resolved the drafty issue, now window is leaking and i have mold growing on the inside, soultion they offered, we will comew back and caulk it, but you have to pay a service fee, what about the draft still coming from the window you ask, never addressed. read more

They installed an awning on my side door. I'm very satisfied with the quality of their work. Sylvia G. read more