Master Windows is the one company I found that was willing to install windows that I purchased myself, and the experience was perfect. Good communication, on time, high quality results, neat, and reasonably priced. After so many disappointing transactions over the years it's so nice when people just do what you expect. Highly recommend. read more

IMHO the best. They showed up on time, did all the work perfectly well, cleaned up, and were terrific. Their pricing approach is 60% of competitors (I go their price and then went to others and came back). And they do a *free facetime video estimate*, as opposed to competitors that charge you $250 to just come to your place to estimate the work. I saw some 1 star reviews, but that absolutely was not my experience. We are now using them for a second round of more windows! read more

They were contracted with the building I'm in to fix/install Windows and this was the end result. I think a blind child could have done a better caulking job. If this is what a professional window company does I'm going to teach myself for the future and not use the company again. read more

Master Window Repair - Horrible caulking job - Windows Installation Near Me - Brooklyn, New York

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Had them fix the balances and alignment of a few different windows in our apartment. Techs were quick, effective and respectful of our personal space. It was on the higher side compared to having a handyman do it but it was done very well. It was about $1,000 to fix five alumnium windows. Only complaint was that it took 3-4 weeks from the first call to the appointment - the company is a little bureaucratic and wanted to get a deposit before they would give me an appointment for a straightforward window repair. read more

My first appointment with Master Windows was virtual on video conference with Alberto. He was quick to identify the type of windows and what material required to repair the 3 windows. Shortly after he came to take measurement in June. Unfortunately due to resources shortage during pandemic, the sash and balances take 3 months to be available. The company has provided me a very clear and concise invoice with the work detail. Both Cynthia and Janet were very patient with all my questions on the phone. On the day of installation, the team of Victor and Juan called me 20 mins ahead of time so I could prepare . As soon as they arrived, Juan prepared shoe covers to wear before entering the premise. Juan carried in all the tool bags and laid down mat to ensure cleanliness. Window mechanic Victor did a very careful and clean job. He made sure I have checked what he has installed as new and what was replaced. Both of them were patient to answer all my questions during the installation. I am pleased with their work so far from assessment, to invoicing and installation. The whole process was well documented and I will be sure to contact Master Windows the next time when I need a window repaired. read more

I give Master Window Repair the highest rating. I have used them two times to fix windows. They were efficient, responsive and fair in the cost. For example, they did not unnecessarily send staff out to look at the problem and create an estimate but instead we went over the problem on FaceTime. They then took measurements in person and finally came to fix the window. They were punctual and quickly repaired the the effected window. I hope I do not need to, but I would certainly contact them again if necessary. read more

Glass ok, fine details and customer service lacking Living room windows had condensation between panes which needed to be replaced. Contacted Master Window Repair based on Yelp and Google reviews. Communication, virtual consultation with Alberto, estimate and scheduling of the job were timely and fine PRIOR to the work being done. The glass itself looks ok; however, the finishing details and customer service once the job was complete are lacking.  There is a rubber portion that goes around the glass and should be tucked into the frame. On all the windows the rubber was cut too short / doesn't fit properly so there is a gap on the corners of the windows where it should be flush without having any of the window frame exposed. I tried pushing it in, but the rubber isn't pliable. Not sure if this will affect the durability of the windows over time. Contacted the shop twice, sent pictures and description of the issue; it has been over a week, still have not heard back - radio silence. Communication was fine up until this point. Poor customer service when a business fails to respond to a customer once a job is finished.  I like to support smaller businesses. I have other windows which need replacing, but won't use or recommend a company who doesn't provide good customer service or stand behind its work.  Also, I paid for the job in cash. Customers have the option to pay by card or pay with cash and get a small discount. I wish I had paid with credit card because there is no recourse now. read more

Master Window Repair - Sloppy details - rubber should be tucked into window frame. Instead there is a gap in the corners from not being flush. - Windows Installation Near Me - Brooklyn, New York

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This was our second great experience with Master Window Repair. We needed to replace a bedroom window that someone broke with a very large shuttlecock-like object. We did the in person assessment which went very quickly and got a very good price for replacing the broken pane. Installation was even quicker than expected and done by the same crew that did the previous multi-window replacement. Highly recommend Master Window Repair! read more

Master Window Repair are lifesavers. My window broke at the worst of times, during Covid and right before a tropical storm and everyone I interacted with was respectful, friendly, and understanding. They were able to do my repair so quickly and for a great price. They even cleaned up the remaining glass from the initial break! Top notch service. I completely recommend using Master Repair for any of your window needs read more

Master Window Repair - After! - Windows Installation Near Me - Brooklyn, New York

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Master Window Repair is great on many levels -- with information when buying parts in office, and when they sent over repair people to fix windows in my house when I needed that. Highly professional work, friendly office staff, good prices. I highly recommend them. read more

Master Window Repair was reliable and did an excellent job. They followed through on all aspects of the project (samples, taking measurements, installation) and I would highly recommend them. They provided my apartment with window screens and repaired one window. read more

I paid 50% upfront and these guys scheduled to come Friday between 2-5. They decided instead to take the afternoon off since it's such a gorgeous day. No accountability from anyone in the firm. read more

Jason was amazing! He was quick, professional and did excellent work!! Highly recommend Master Window Repair. The company in general was perfect. I had made an appointment with another company (Window Repair NYC), who came out and gave an estimate, but then wasted my time with 3 no shows for the actual repair, without even a courtesy call!! Master Window Repair confirmed appointment, then showed within the timeframe they claimed. Perfect!! Do yourself a favor, and don't bother with anyone else (and DEFINITELY AVOID Window Repair NYC). FYI: my window was broken in the winter time and because of the pandemic (and the terrible service of the other company) there was a long delay for it to get fixed, so that's why there are leaves in the after picture and not in the before. read more

Master Window Repair - After Master Window Repair!! :-) - Windows Installation Near Me - Brooklyn, New York

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My experience with Master Window Repair was excellent. They were very professional. I moved into a new apartment at the end of winter and realized that there was something wrong with the bedroom window because it was freezing! Alberto did a facetime to check it out, then for a COVID safe in person inspection to take measurements. Turns out the whole window needed to be replaced. They were honest at the start that the new window would take time to be made, which was fine (I needed it fixed before the next winter) and they gave me tips on what I could do in the meantime to keep the heat in a bit. The installation team was excellent. I had to work/be on zoom calls while they were there, and they just went about their work. They were very good about talking to me when needed and letting me know what was going on. The proof will come in winter, but until then it seems like they have done a great job! Would definitely recommend this company read more

Wonderful experience with Master Window Repair ! I had a window that would not open. I called Master Window Repair ..... Very professional women listened to my problem. She explained they could do a virtual meeting or come to my house as well as associated costs. We agreed on an appointment time for a repairman to go to my home and assess. The very professional worker called within the time frame of the appointment to say he was on the way and would arrive in 10 minutes. He explained the problem and the very reasonable price to fix the window. Excellent customer service! Great company. read more

I do not know if the quality of their work is good because I never got that far. Two phone conversations with this company and both times there was an incredible lack of communication and unnecessary rudeness. No reason to try again as there are plenty of good window companies that would be happy to get my business. read more

Definitely would say these guys were quick, professional and very reasonably priced. I had five windows that didn't open or close right. The window people my building use would've cost almost twice as much and they have a very low Yelp rating. Based on the Yelp rating for Master Window, I decided to try them. I had to wait two weeks to get the appt for the estimate, but once that happened, it was easy to schedule the actual appt for the fixes. They call the day before to confirm and then right before the technician comes over. Both times the guy was right on time. They did the work very quickly and my windows are like new. Only reason I can't give five stars is they broke a piece off some very expensive wooden shades I have and to get it fixed correctly will be a pain in the neck. The guys did offer to glue it, but I didn't want a cheap fix . Definitely can recommend this company. read more

If you have ever tried to get work done in your home you would understand that it is really hard to find a solid company that really just does exactly what you need, done smoothly without that feeling of being hustled. I just had some windows replaced and working with this company has been one of my best experiences that I have had! Master Window Repair, Inc. offer superior customer service. I called to get an estimate and they got back to me immediately. I scheduled an appointment and they showed up!! Not only showed up but on time and really polite and courteous. Alberto, came took measurements and then gave a reasonable price for the work and we scheduled the job. He told me approximately when the windows will be in and when the job will be scheduled. Their office called me about a week ahead of time to schedule the job, plus the day before to confirm appointment. The job was done perfectly! They were really neat and clean, plus they knew what they were doing. Great experience will definitely use them again and recommend them to everyone. Tip: If you live in an area that has alternate side street parking let them know the dates and times. It will make the whole process easier. read more

Great service. My vinyl windows were not staying up. I made an appointment for a FaceTime estimate, they sent me an estimate to my email. The tech came to my house with a mask on and was done in 30 min. Estimate was true to its word. I was glad to see a company that doesn't try and rip you off with an initial "consultation" then offer an expensive estimate that you might not want to go forward with. I will use them again. read more

I can't say enough good things about Master Window Repair. After getting outrageously high quotes from two other companies, I found this company, did a virtual inspection of my window via FaceTime and received a very reasonable quote soon after. Alberto came and did a great job. He was responsive, quick, professional and very good at what he does. Rob read more

It was very easy getting an appointment. The technicians were very efficient in replacing my lost window screen, in a timely manner. Easy process, preceded by a virtual window measurement. All communications and interactions were respectful and courteous. read more

I had a great customer experience, working with Maria (Customer Service) and Miguel, (Window Service Technician) from Master Window Repair. The total cost of fixing my windows was 148 dollars, which I thought was very fair and reasonable. Miguel was honest and said that although the window frame was warped, he could replace the balances and at least make the window functional again. Miguel and his team called 30 minutes prior to the service, arrived on time, and were very professional. This was my first experience with Master Window repair and it will definitely not be the last. Thank you very much! read more

Master window repair was recommended to me by a property management company that i do a lot of work for. I scheduled an appointment for an estimate to repair some windows. They gave me an appointment window from 1-5pm. No problem. Call me 30 minutes in advance to let me know your on the way. The tech calls me at 1215 saying he's on his way. I said I'll be there by 1pm. I'm still working. Tech calls me at 1240 and says he's there. I was on my way and said I'd be arriving by 1. My window was 1-5pm. He rudely replied that if I wasn't there in 5 minutes he was leaving. I called the office and explained what had just happened. They were surprised because the tech was actually one of the business owners. Being a contractor/business owner myself, I was more surprised that that's how the owner conducts business. I called another window repair company. read more

If you need new windows this is the place to turn to! Excellent experience. The installers were great guys, did an excellent job and were experienced and no mess at all. read more

The technicians who work for Master Window Repair are professional, knowledgeable and quick!

Master Window did a very good job fixing a cracked loft window. They were responsive, scheduling was easy, and the repair was smooth. Though it took a while between the order and the installation of the new window, in the end everything was done professionally and with care. read more

I had a very pleasant experience with Master Window Repair - from beginning to end. They were very clear during the virtual inspection. They provided a timeframe on when they would arrive - and were on time. Could not say anything negative about this company. Highly recommended them. read more

I have been using Master Window for years. They are creative efficient problem solvers. My 3 old kitchens had to be combined to one large picture window.... They said it couldn't be done but Master Window did it. By working inside the kitchen and outside the building they created a bright clear double paned window with garden view. All legal and up to code. 3 Cheers read more

We needed three custom window screens, and this company did a terrific job and at a reasonable price. Would highly recommend.

This is the place you need to go for those oh so unpleasant "I can't fix it myself" moments. I have a land lady that refuses to fix anything in the apartment and during hurricane sandy one of my windows started to crack worse than an elderly upper east side Waverly to far away from her botox. I called, they came, gave me a more than fair estimate ($140 for a fairly large window), and setup a date to come back to do the repair a week later. Not only did they show up on time, they broke it down and cleaned it up and took the card. After calling several other shiesty places I was amazed not only at the professional manner but also the price and fine oiled efficiency as well. They also emailed me my bill which was also nice for the records. Hands down if you have an accident, weather problems, or little jimmy plays football to close to the house and has an uh-oh "did I do that... I can't vouch enough at how your not going to get any other better place than master. Just do it.... read more

Master Window Repair was very professional and provided outstanding service. I appreciated the fact that they were honest about the work that had to be done and completed it in a timely manner. read more

I had been looking to install window screens in my apartment forever and finally came around to it this summer. My buidling had contracted a company to do it for all apartments last summer, but for some reason or otehr missed that boat. Yet thought i would give the company a call as they may still have been offering a better price for tenants of a prior "customer". Not so, hence i started looking in Yelp for reviews of companies that did the work I called Master Window Repair who were very prompt in scheduling a free appointment for measurements. They are very accommodating to schedules and inconveniences, even when I was clearly at fault. I had to re-schedule the appointment due to unprecedented travel within the 24 hour window that MWR requires for re-scheduling. They very accommodating to not have me incur extra charges due to the fact that it was fairly close to the 24 hours they require and I was also trying to accommodate the schedule if possible. I had also forgotten to ask them for the insurance paperwork that my buidling requires (yes, I was abit of a nightmare customer) and they had to rush to get the paperwork so that the work could be done at the time of the appointment The actual work came out great. The quality of the screen is wonderful (barely visible unless very close) and the service provided throughout the whole process was very professional. I would defintely recommend them and have given their information to my super to spread the good word in the building read more

One of my bay window panes was damaged after last summer's hail storm that hit the New Hyde Park/Floral Park areas. I've spent countless hours looking for a window repair company that would just replace the broken pane. Unfortunately all of the places I called (i.e. Anderson Renewal) or was referred to would rather sell you a new entire bay window than replace just the broken pane. After searching yelp.com, I found the Master Window Repair company. They gave me a reasonable estimate (on Monday) and replace my broken pane in less than 30 minutes (on Thursday of the same week). I should also mention that their customer service was very attentive and nice. I hope there will never be another hail storm to hit my neighborhood again. But if one does happened, I now know who to call to fix my windows. read more

Had my pet-proof window screens installed recently in my new apartment. Great experience with Master Widow Repair. Easy to schedule and very respectful, courteous technicians did the work. I'd highly recommend them to anyone. read more

We have been dealing with this vendor for many years. They are punctual and the prices for repairs and replacements and parts are very reasonable. I highly recommend them read more

I called this company for window repair. They told me that someone will be there 9-11. No one came, no phone call either. When I called to follow up, they told me that someone will be there at 2pm. Again, no one showed up. Very unprofessional!!!! read more

Great service.....the office always calls to confirm appointments. I was VERY IMPRESSED that the repair technician was able to actually make new window screens onsite from the company truck (in a few minutes). VERY honest repair technician and pleasant people to deal with. Thanks! read more

Solid workmanship, nice folks to work with, and very reasonable pricing. I read a lot of the negative reviews - and most of them pertain to scheduling and arrival times. My Master Window experience with respect to scheduling and showing up was very good. And the quality of the work was spot on. I would use them again. read more

My family business has used Master Window Repair for several years for the purchase and installation of new windows as well as for the repair of older ones. The windows we have purchased are good quality and reasonably priced. The business is run very professionally, with special kudos to Maria. The technicians show up as promised and do excellent work. Highly recommend! read more

I have been using Master Windows Repair for a few years already. They are very reliable and the technicians show up on time and they do a great job. So this time, the circumstances were different: we are in Covid-19 pandemic and it's summer. But the technitians followed the rules: they wore face mask the whole time, despite the humid and hot weather. We didn't have working A/C, so wearing a face mask was unbearable. But they they never took their face mask off and they finished repairing my 4 large windows beautifully. So I recommend Master Window Repair to anyone who needs window repairs. read more