Crites Custom Pools added a waterfall to our existing pool and a new pergola at the end of the pool…read more- and we are highly satisfied with the results. They took a while quoting the job, but once the work started it was a continuous process with workers consistently working through till project was done. The Owner showed up almost daily to supervise and make sure details were taken care of.

We hired Crites to build our backyard oasis and boy did they deliver!! From being able to design…read moreit ourselves with their designer and see it come to pass to the tee was an amazing experience. The team listened to us and responded to any change we wanted to make during the process. They were upfront with any change and how it would impact our budget. That allowed us to determine is the changes were worth it. We have no regrets choosing Crites to make our backyard dream come true. Even years later Donna and team are quick to respond to questions. If you're looking for a family feel when building a pool and outdoor kitchen, with honesty and real talk, Crites Custom Pools is for you. Thanks Donna and Team for making our dreams come true!

After 7 months, our pool is not finished and is of sub par quality. Only 1 jet of 8 in spa works,…read morestone around spa broken, no equipment to clean, and plaster is a WRECK. See pic (this is supposed to be Stonescapes Midnight Blue but is extremely splotch throughout pool. Jim Demeo walked off job and said he is going to put a lien on house although only a small amount is owed for FINISHED work. He refused to show me what the plaster warranty is unless I paid, even though he is not finished. Just walked off the job.

Jim seems to be the only one on his crew that can do things halfway right. The contractors DeMeo…read moreuses are horrible, from leaving trash everywhere to pieces of metal in the street and allowing mud to flow down the street and not even attempting to clean in up. His crew even tried to drain the neighbor's pool into our backyard and when we stopped them, they moved the hose and tried to dump it into the next neighbor over's yard. It took Jim coming out to finally get the hose in the street. DeMeo may be low cost but it's because they use the cheapest labor possible and our neighbor is already complaining of broken pumps and leaks.

We hired Kenzie Custom Pools late last year to completely tear out and rebuild our pool after…read morediscovering ASR issues from a previous builder. What started as a very stressful situation turned into something we're incredibly grateful for. From day one, Kenzie Custom Pools was transparent, knowledgeable, and focused on doing things the right way. They took the time to explain what went wrong with the original pool and how they would rebuild it properly. Despite requiring full demolition and new construction, the process was handled professionally from start to finish. Communication was consistent, timelines were well managed, and their responsiveness made a difficult situation much easier. The end result is a beautiful pool that exceeded our expectations--but more importantly, we now have real peace of mind knowing it was built correctly. If you're looking for a builder who prioritizes quality and integrity, I highly recommend Kenzie Custom Pools.

I'm currently trying to get a refund from this company for work not performed. Needless to say, no…read moreresponse yet via phone, text, or email, so trying here too. I took off work to meet them at my new house (pool was left a wreck by previous owners) so they could start work to get it swimmable and explain the various pool systems to me. Their list of necessary services was about 8 items. They didn't show up for the appointment, even though I had paid them in advance (which they said was required before they came). He met my wife at the house a few days later, did about an hour of work, took apart the filter and left. Before returning to put it together, tried to send me another $1500 invoice for unnecessary work (per pool inspector when we purchased the house), which we declined to pay, so we fired them and requested the refund (allowing them to keep the payment for the 2 items they DID do of the original 8). Still no response. Pool has gotten worse since the filter they took apart is now in pieces, causing mosquito hell for us and neighbors. I've requested they only pay back the difference for the un-performed work. Will be suing for full refund plus damages if no response is given within 72 hours.

Super helpful and speedy response to messages. I will update my review after service.read more

I've always heard that owning a pool is a BIG headache and not worth the trouble. Well, I've been…read morein my new house for several months now and I'm preaching quite the opposite. This is mostly due to Trident Pool Care. Matt and his team are relentless in their efforts to keep my pool clean and clear. Two weeks ago a storm came through and my pool turned green. Not knowing how to handle it I called Matt. Matt was actually out of the country for a few days but quickly connected with his team to ensure the pool got treated. Within a few hours his team came out, identified the issue, and had the pool and spa back to normal in no time. I always say that if you need help with your chemical imbalance call Trident Pool Care...

Josh, Matt, and all the other guys over there are great. When I started using them I was having a…read morevery bad algae problem. They knocked it out very quickly They also identified some problems with our filter system that hadn't been cleaned in about 7 years before they started servicing my system. They quickly fixed up our system to make sure that it is able to keep our pool clear and clean with the least amount of chemicals. I really like how knowledgeable, dedicated, fast, and thorough the team is.

Super solid company. Had the pleasure of meeting Lexi a few years ago when I did my first pool with…read moreDarnell Pools. I reached out end of last year about another project and she let me know they started a second company in Austin. Really liked what they were offering because it was exactly what I needed. A nice clean and modern pool. Nothing over the top or complicated. It was really nice to be able to see their pricing upfront because it made the buying decision much easier for my wife and I. Solid work and craftsmanship and really easy company to communicate with. Lexi is a badass and love working with them.

I've been using Scotch Pools (formerly Real Clean Pools) since September of 2020 and I've been…read moreextremely happy with their service. My pool builder recommended them and I'm so glad he did! I'm a "set-it-and-forget-it" girl and I wanted a pool cleaning company that took all of the stress of keeping a pool healthy off of me. Scotch Pools always shows up as scheduled, communicates if there are any problems or changes, and they've kept my pool sparkling clean. I've also used them for repairs and they did a fantastic job making sure everything is fixed and working properly. I also wish to give my technician, Adam, a shoutout. Not only does he do a great job of cleaning my pool, he's also been wonderful with helping me learn more about my pool and things I can do to keep my chemical costs lower during the hotter months of the year. Plus, he's a super nice person and never makes me feel silly when I have a question.

Great company if you need someone who avoids responsibility for doing their jobs right…read more "We are not responsible for the pool turning green." This was what the service manager told me after several weeks of them visiting weekly, trying to make the water clear/not green. After being told to drain the pool 2x, run the pump 24x7, I finally told them we need to talk about what I am paying for...at which point they promptly fired us as a customer. Hired https://www.patriotpoolandspa.com/ after that and it took them less than a week, pool has been beautiful since.

I can't say enough good things about Mark Decker and Pool Buddy. It's hard to find a local service…read moreprovider who truly cares about their work, but Mark is the exception. He treats my pool exactly like it was his own--always thorough, attentive to detail, and proactive about maintenance. On top of the high-quality work, his pricing is very reasonable. If you are looking for a trustworthy, local pool guy who does a fantastic job, call Mark!

Mark, Pool Buddy, is awesome! If you are looking for an outstanding pool service in Wimberley and…read moresurrounding areas, do not hesitate to reach out to him. He is very communicative, reliable, does what he says he is going to do and our pool in Wimberley looks fantastic. It was needing a bit of help before he started our maintenance with him. Pump was not working, water cloudy. He got it fixed it up and it looks great now. We have a monthly maintenance (1x/week) with him. His prices are very reasonable. I really appreciate Mark's business and think you will also.