Excellent service. Immediately identified the problem and told me what part I should buy.read more

So here we are. Jacuzzi all of a sudden stops working. Our regular Pool guy looks at and says it's…read morebeyond him. We gotta call somebody. When I asked him for a recommendation without hesitation, he said call spas and Moore. I called Doug that night. He called me back. I told him what the problem was. He explained what they can do and how they do it and he sent one of their guys out the following morning, Pablo. Pablo came on time explained what was wrong. How it needed to be fixed and fixed it. They are efficient. They explain what is needed and they fix it. I would call these guys in a heartbeat. Thank you, Doug and Pablo.

Matt does a great job. Very reliable. Goes above & beyond the minimum…read moreHe has done extra work when asked.

Many problems with owner Mike. One star says many things were not as promised. Mike lied and did…read morenot do as he said. Usually blamed me for all things wrong.

I have used them a couple of times for a full drain and clean, and will continue to use them in the…read morefuture. Ricardo is super responsive over text, and was able to accommodate my schedule changes!

Excellent "No BS" service. Ricardo is super responsive, honest, reasonably priced, and nearly best…read moreof all: on time -- and providing great communication all the way. This is the second time we've had him out to help us and at this point we wouldn't go anywhere else.

they have taught me how to keep the pool chemistry at the proper readings, taken care of the pool…read morewhen we travel and always have the correct advice on what parts I do and do not need. have all necessary chemicals in stock and prescribe appropriate usage after free in depth water tests. and good people with which to work.

It is not a reliable company to trust on! I have them coming…read moreseveral times to my client in order to fix a issue and they scheduled me and canceled me without letting me knowing. I went over there and schedule one more time with them for today June 16 noon time and it's already 6 PM no one showed up I did not receive any call and they want to charge $400 for small pieces of plumbing. I am not satisfied with them the customer that works with them for a couple of years saying that he wished that there were more options but there isn't.. The son of the owner insured me that everything is going to be okay and he is in personally going to take care of that ... no one called me no one showed up the problem is still a problem! Thank you for nothing and for a lot of headache. Bad service!

I have a 25 year old spa. Paul was able to troubleshoot and identify the issue. Paul provided…read moreexcellent service at a high level of professionalism.

Highly recommend Cal Spa! Quick response and great service! Jose, Angela, and Paul are great at…read morecommunicating what's happening with your project!

I had been looking at swim spas for about 6 months and finally decided on a hot tub. Close to same…read morepricing. Initially I spoke with Mike & then felt the most fit with Mercedes who I actually bought from. She is so personable and honest. I got a good feeling with her. She was an expert on her spa products. She made me feel comfortable with buying the product & being important (sole owner) With Covid turn around time was a few months out but Mercedes was on top with their inventory and found a GRANDEE model that was a good color fit for my house. Obviously special order with colors could be months out. I bought GRANDEE with all the bells and whistles BUT to be an very easy product t maintain. Delivery was good with exception that my person did not measure correctly and installers had to remove my side fence ($100 more) and paid on spot. MUST MUST ensure your entrance will work for spa & your concrete slab area is large enough to accommodate. This was my own mess BUT installers made it work out. I had 2 frantic calls to Mercedes who immediately was on call (now her work days) to answer my questions. This is how helpful she is!! The home setup once filled with water was pretty simple. Ensure you have the steps for the products to set your water balancing etc I am happy with this model. Definitely roomy. The jets are hard pressure when adjusted so I am happy, The seats are deep enough for adults. And of course the kids think it's a warm pool. I would recommend Mercedes to help anyone who is looking.

My husband and I went to purchase a hot tub here at The Hot Tub Store in Vacaville .Mercedes was…read moreamazing and so was her daughter they did a great job great. We ordered our hot tub and we were told that it would take a couple months to receive it. We get a phone call within three weeks stating we will receive our hot tub sooner than we thought we literally ordered our hot tub in mid April and received it first week of May super speedy delivery orientation class went great . Definitely something you want to receive when you're spending money on a spa that's pretty much is the same cost of a vehicle. Wonderful customer service I would definitely refer friends and family here to purchase their next hot tub. The delivery service team they go through in Santa Rosa came on time actually called me and asked if they would like for me to have them come a little earlier which is wonderful because I have a busy schedule at the hospital. His name was Julio who delivered my hot tub I believe it was Santanas spa delivery in Santa Rosa that delivered it and they had wonderful service very fast and efficient. They were able to make it through to my backyard. They had to take my gate off which I was very thankful for because I did not want to have to go rent a crane .

We purchased a spa from Paradise Valley Spas this year. Everyone we have worked with from Paradise…read morehas been so kind and helpful. We love our hot tub, got the perfect size for our family and it works perfectly. Adriana C. got our delivery and everything scheduled so quickly. Dan our sales person was super helpful, always got back to us, answered all of our questions. Justin came out and gave us a demo, so thorough, didn't even mind that we got him wet during the jet demonstration. Explained everything so clearly. thank you all.

Hands down, the Best Service you can get! What a great bunch of people to gather, to help tou…read morechoose and maintain your spa. First of all, Dan DeBow was the Best in helping us understand what we needed and if it was really what we wanted. He was always there for our questions to be answered. We really appreciate him. Secondly, we had our spa serviced by Service Manager, Justin Hawbaker. Now this guy knows what he's doing and doesn't mess around. He is super friendly and gets straight to the point to what you want to know about your spa when it is ready to be used. He will even tell you things and tips that you should know and didn't even have a question for. Super informative! We are so lucky to have purchased this spa from this store in Concord. They have made us feel comfortable and at ease!

Amazing job from design to finish. I would never have thought my yard could look so good. Malrie…read morelistened to my long wish list for the yard and then designed an amazing outdoor space that I'll be able to use for years to come. Once I committed, they showed up 2 weeks earlier than I expected and finished the job early. Their team was amazing. I really liked the way they thought everything through like the order things should be done in and how to reuse materials already existing in my yard (e.g. deconstructed granite) which saved me money. The whole team was polite, always smiled when I came by and helped me more than once move things around. The materials they used, for example, metal edging instead of bender board look really clean and will last for years. I made a number of changes over the course of the project and always received change estimates quickly which made it easy to make decisions. Every night they cleaned up walking areas and kept all their tools neat and out of the way. There were so many little touches that really made a difference. I would definitely work with Malrie, Carlos and their team again.

Phenomenal job from design to finished work. We renovated our front yard, back yard and pool. This…read moreinvolved retaining walls, concrete, pavers, gas lines, irrigation, electrical, lights, fencing etc.. Lots of moving parts. Malrie is the design guru while Carlos and his crew execute the design with painstaking detail. Malrie brought to life a dull design we received from another outfit. Communication and expectations were clearly outlined. This is not the norm in my experience when dealing with contractors but critical when tackling a project as complex and expensive as ours. The value for the design/work was incredible compared to other companies we spoke with. Do yourself a favor and call Arreola Landscape. You'll be glad you did.

5 stars to my sales person ED MOORE. He was knowledgeable & helpful. He was a factor in my…read morepurchase. I will start off saying that I had two unhappy experiences with their competitors. They are poor business people who I do not trust. I was treated rudely by both. I could have had their tub almost immediately but I figured if they will treat me poorly on about a $6000 purchase (they were less than Jacuzzi), what will happen after they have my money & I have a problem? Jacuzzi of course is the name brand. I can trust them. I also trust Ed Moore. We were told that due Covid supply chain issues the wait about be 10-12 months. We waited a little longer. Everyone was polite & responsive. Robert, head of the delivery crew was helpful. We bought the J-315 which is a smaller unit. That is all of the space we had. The purchase was for relaxing sore muscles & not for parties. It was $9000+ when I ordered & $13,000+ today. The manual explains a lot but doesn't explain everything. That is where ED MOORE comes in. I visited him a few times & was a question box. Everything is functioning properly. The jets hit the areas I want them to hit. I know at motels I have found some hot tubs only focus on the lower & mid back & not the shoulders.

1 Beware all the good reviews. Notice that they are mostly satisfied customers who have bought spas…read moreand had them installed OK. 2-there are a few reviews of their repair business, which is what I needed. I will never contact them again. I have never dealt with a business that charge me before they provided service. They even charged me for labor! Furthermore, they called one or two days before they were expected, and gave no reason for canceling and rescheduling more than a week later. I canceled the job and used a different provider.

Kari is great, on time, reliable and really knows spas!! He came out and replaced the circuit…read moreboard, heater and control panel, did a great job. His prices are very fair. Highly recommend

Our Jacuzzi wouldn't heat up past 95%. I thought we needed a new heating element…read more Cari came out and determined that the "lock" was engaged for the temp. Problem solved! Paid Cari a fair price for pointing out this feature that you can figure out from going through the control panel. It's in the operating manual, but not clear that it could be the solution to specific problems.