I had a problem with my Jacuzzi, that was just two years old. I asked if they can come in service…read moreit. They asked me what brand it was and I said Jacuzzi. They then said if it was two years old it should still be under warranty? They gave me a number to call and Jacuzzi handled it right away. They could have made money. charged me a service fee for parts or other things but instead of getting a profit, they helped me out. I cannot tell you how great it was even though I did not do business with them. I believe that they are not out there to cheat any customer. thank you.

I have been a regular customer for since 2015 when the store was located in New Castle, DE. Bob and…read moreJohn are great and knowledgeable on their products. Let you in on a secret, the chemicals are a great price.

I was very pleased with Jacuzzi Hot Tubs of Wilmington. One of the employers...Ellie...was very…read morenice, but yet professional. This was our first Hot Tub so we had so many questions. She was very thorough in helping me to choose the best tub for our family. After we received the hot tub, her and the manager Gary, were always available to answer my many questions....via text or phone call. I am still contacting them with different issues that come up. My family and I are very pleased with how helpful they were.

This place is great as long as you are trying to purchase a hot tub. If anything goes wrong after…read morethe purchase, good luck getting a hold of them. Never returned my call.

Terrible service. Read the reviews. They say many people are happy with their service, but the…read morereality is different. If you don't want to lose your money, don't mess with them.

I am Anthony Sylvian Pool customer. I was happy with their service until they close down their…read morelocation. I found Swift Pool. Registered and ever since I am their customer. Free Water test if you purchase any product or it is $5. Helpful staff and they explain what is going on. I think I will get their​ pool closing and opening service this year. Convenient​ location

I do not recommend Spring Dance Hot Tubs, Marlton, NJ because they do not honor the warranty that…read morecomes with the products they sell. We purchased an Endless Pool Swim spa from Spring Dance. It was delivered in 12/24. This was a major investment on our part. In addition to the spa purchase, we were also required to meet strict code requirements in our township (as well as those recommended by the manufacturer), for example, installing a 12' by 14', 6-inch thick concrete reinforced pad, fence with pool latch gate, as well as electrical requirements (before the township would provide a certificate of approval).... The Spa has a minor water leak.. The End2End spa cover, that we paid $5500, does not fit properly. The service department sent two different technicians (in 5/2025) to address our concerns and, while both technicians could see the water leaking from the spa, they could not locate an issue with the plumbing or the spa tub. The second technician located water in the base of the spa, but could not find where it originated. Both felt the spa cover was satisfactory .We disagree with the findings of the technicians. We do not want water inside the spa cabinet as it will rot the wood frame. We need a spa cover that seals properly to avoid heat loss. The second technician that was at the house pointed out mice droppings around the frame inside the cabinet. He suggested we use a mice deterrent, such as peppermint oil. Mice enter the spa cabinet around the base where there is a gap. The construction of the spa cabinet is defective, held in place by wood screws, and will not hold up over time. The wood frame of the spa is incomplete, as the second technician found a section of lumbar framing material that was never installed and sitting inside the cabinet. Only the upper portion of the spa frame is treated lumber (painted black) while the lower half of the cabinet appears to be unfinished. The operations manager in the service department of Spring Dance wanted to send a third technician to review our issues, but I declined as he disagreed that we have a warranty claim with our spa. He said rain or snow will get in the spa cabinet as it is not designed to withstand water. He said there is no warranty claim with the End2End cover as no cover provides a perfect seal. He said there is a waiver in the warranty regarding mice getting into the spa cabinet. I disagree as there is no such waiver in the warranty. The spa cabinet is warranted 3-years from defects, but he said there are no defects in our cabinet. I asked that he replace the spa with one that is well constructed (doesn't leak, sealed cabinet that doesn't allow mice to enter), free of all defects, and that he replace the End2End cover. He declined because he does not believe we have issues with our spa, or the End2End cover, --therefore, there is no warranty claim. He insists that Spring Dance Hot Tub honors the warranty of all the products it sells, but this apparently does not apply to our spa. The bottom line, Spring Dance Hot Tubs does not honor the warranty of the products they sell. Buy at your own risk.

We called Spring Dance Hot Tubs of NJ to repair our hot tub. I suspected the control panel was the…read moreproblem and stated that before they came out. My wife and I work so I asked that they have the repairman call before he headed to our home. By the time I got home the repairman had the side panel off and declared he had found one of the hoses loose and I watched as he took all of 2 minutes to reattach the hose. I said I didn't think that was the problem but he said fill it with water and if it didn't work, call his cell phone or send him a text. I filled the tub and as I expected, the loose hose was not the problem. We tried texting and calling several times but he never answered or responded. In the end we paid $150.00 for attaching a loose hose, that I easily could have fixed, and that did nothing to repair our spa.

AVOID AVOID AVOID AVOID AVOID!!!!!…read more They did a crap job and then treated me rudely. They literally said "It's not our job to make your pool swimmable."

Chas Pools originally put our pool in over 17 years ago. Joe Chas was wonderful to work with and…read morethey did an excellent job. However, since Joe recently passed away the company has gone down hill drastically and very quickly. We contacted them in August 2023 to put a new liner in our pool before the following pool season. We spoke with "Joyce" who quoted a price that we found acceptable. We were told that someone would be out to take additional measurements because some of the measurements on the original blueprint were missing. Unfortunately, no one showed up to take measurements for over 8 months. When they finally showed up (mid April 2024) to take the missing measurements they apparently STILL did not take the appropriate measurements! But that didn't stop Joyce from calling us while we were on vacation to tell us that they had the measurements they needed and to come in and make the down payment so they could order the liner. However, because of their unprofessionalism and excessive delay, the cost had almost doubled from the original quote we were given 8 months prior. But, I still went into their office as soon as we got home and made the down payment. After writing the check, I was rudely told by Joyce that we were now 14th on the list because others had made their down payments before us. Even though we had started the process 8 months prior and was only waiting on THEM, not the opposite. In addition we had made several attempts to find out when they would be out to take those additional measurements, to no avail. But because of our previous great experience with Joe Chas, we were still hoping for the best. Our check was cashed the very next day. Boy were we happy thinking that things were finally in motion. Yeah right! After not hearing anything for a few weeks we called in early May 2024 to see what number we were on the list now, because naively we were still hoping to have our new liner completed by Memorial Day weekend. Boy were we surprised to find out that not only had Joyce not even ORDERED the liner but that even more measurements were needed! What? And of course she refused to commit on a time frame for when those measurements would be completed. Nor did she have an explanation for why she had called us, 3 weeks prior, to tell us that she had the measurements and to come in and make the down payment. Now here we are, another 4 weeks later (6 weeks after they cashed our check) and no one has shown up to take these so-called additional measurements and our liner has still not even been ordered. Not once did anyone even have the courtesy to contact us about anything, after the check was cashed. It was always us contacting them. And here we were thinking we were finally moving right along in the process that we had started almost a year before. But sadly, the only thing we've ever gotten from Joyce is excuses, finger pointing, unprofessionalism, dismissiveness, irritation and downright rudeness. So a few days ago, my husband told her (via email because she refused his calls multiple times) that we were canceling with Chaz Pools and wanted our money back. At this point, we had no other choice because it was obvious that since Joe passed away, the business was deteriorating quickly. And, truthfully we didn't trust that they were even going to be able to stay in business long enough to complete the job. And then we'd be out all that money. She just rudely responded ok. Never apologized, never tried to make things right! Absolutely nothing! So today my husband went into their store to pick up the check. When Mrs. Chaz saw him she was very nice and greeted him. However, when Joyce saw him she didn't say 2 words to him. She just called Mrs Chaz into the office and then several minutes later Mrs. Chaz came out with a check in hand and told my husband that she was sorry things didn't work out "but everything happens for a reason"! WTH DOES THAT EVEN MEAN? The business owner told a very unhappy customer that had done business with them for almost 18 years and had wanted to continue doing business with them but had been lied to (multiple times) and had been treated so shabbily by their employee that they no longer wanted to continue doing business with them and her response was that "everything happens for a reason". Obviously everyone has the right to make their own decisions on whether or not they want to do business with these people, but don't say you weren't warned!

I bought a top of the line hot tub here in 2022 which came with multiple issues straight away…read moreincluding a tear in the cover, multiple lights that didn't work, broken grommets, and the dials were on backwards and some of which didn't work. I called and emailed them 20+ times over a three year period and never got everything fixed. They did end up replacing the cover which was awesome, and tried to fix a couple things but never made it right or worth the money that I paid. I would avoid this company.

Had a feeling I need to sue this company. I've got the civil suit paper work and going to file…read moreMonday! I gave the owner every chance to make this right and they just do NOT care. They just string you along, we'll im done playing games. SEE YOU IN COURT!!! Do not purchase from Half Price Hot tub! I've purchased two tubs from them in the past 10yrs. Been getting the run around since January when I was lead to believe the new cover would fit my tub. After paying for the cover, delivery, and tip find out its too big. Had to put a water logged cover back on thats been dropping rust in my water and all kinds of debris is falling down will I leave constant messages via phone and email that all go unanswered!! Go in to the Brookhaven store to this guy, Jim who is useless and gave me the wrong email address to the owner (Keith). I went back to the store all irate and demanded a phone number since I'm storing their cover still waiting on mine with no answer...he refused to give me anything. Only to find out Nick left the company (even though his name is on their phone) and they got rid of tons of staff. Owner calls Saturday, says give me till Monday. UPDATE: Keith saw the review, told me to take it down. Cover will be her next week and we will pick up the wrong size cover. Never heard from them again.

Want answers about your pool water (or blowup hot tub in my case)just bring them a cup of the water…read moreand they will run it through their system. We had something called too much phosphorus. Who knew!?! We had our answer and marching orders in minutes. have been back in the store several times since. I purchased an outdoor thermometer and mosquito bug zapper the last time. They have pool toys and lots of equipment, chemicals and even spas. The People that work there are super cool and friendly. It is very covid-19 safe feeling too. I give this soot 5 stars.

Leslie's was the best place to purchase a Hot Tub. The staff, led by Kevin, was extremely…read moreprofessional, courteous and willing to assist before and after the sale. I am incredibly satisfied with the MyLife hot Tub and also with the partnership with Leslies!!!!

I have been a customer of Aqua for 17 years. They built my pool, maintained it for all this time…read moreand just completed a re-plastering of the surface. They did a fabulous job! The team of people that were brought in to do the work were phenomenal and the outcome looks fantastic. I have always been pleased with their work and can't recommend them enough. Thanks to everyone who worked on this recent project.

Nate at Aqua is the go to person for pool chemistry. His knowledge is amazing and his targeted…read moreapproach does not leave you with a lot of chemicals you don't need. Take your water sample to Aqua and ask for Nate to analyze it and recomend a solution to any pool water issue.