In 2022, we hired DPS to close our pool at the end of the season. They were referred by Leslie's…read moreso we made a phone call and was put on their schedule. They were timely, and did everything by the book. At that time, we needed to replace our pool heater, which WAS discussed with them; however, they did not offer any options for us. In March 2023, we contacted DPS to open our pool. At this time we had to schedule through their website, a contract was sent, and we opted for the opening with chemicals. The day of the service, we became aware that it was going to rain for the next 3 days and had questions because we were going to push the date out. I contacted Mike with my questions - he was very curt with his answers, so I got my husband on the phone because maybe I wasn't asking the questions correctly. My husband asked should we put the chemicals in because it was going to rain. Mike first replied that we had not signed up for chemicals, shortly correcting himself after going back and reading our contract. My husband went on to ask if they would be brushing and vacuuming the pool after opening. Mike replied that "we obviously didn't read the contract" and went on to read exactly what they WOULD be doing which did not include any vacuuming or scrubbing. My husband stated that as new pool owners, this was all new to us and that we were looking at DPS for their expertise! He said this would be our first opening and that DPS could "make alot of money from us not knowing what to do and we really liked how they did business." Mike mentioned about our heater, and we told him we got that replaced. He asked who did the work and when we told him Anthony & Sylvan, he became very quiet. Nonetheless, we kept the scheduled date and ended the call. Less than 3 mins later, Mike called back and asked me to get my husband on the call. When I did, Mike stated that he was going to "REFUSE TO SERVICE our pool because we didn't read his contract!" We were stunned!! I said because we asked questions?? He was adamant that was the reason. I said "let's be transparent here, Mike, what is the REAL reason you are refusing?" He said because we "had Anthony & Sylvan do our heater and didn't ask him for a quote!" How petty! We weren't even aware DPS DID pool heaters because he never mentioned it last year when he came out AND this year, we were only on his site to request to get on the schedule. Our heater had been replaced by then! He also went on to tell us that we are "not going to tell him HOW TO MAKE MONEY by suggesting that he could make a lot of money from US because he already has a lot of clients and did not need to make money from us!" I told him it was very unfortunate that he behaved in such an unprofessional manner, because we really liked last year's service, wished him & his business the best, and ended the call. No use using airtime with a person so arrogant and unprofessional. I still do not understand how he could "refuse service of a signed" because someone else did our heater (which was never contracted with DPS) but I'll leave that for my lawyer to figure out....

DPS is the answer to our pool needs! We are first-time pool owners, and after having a HORRENDOUS…read moreexperience with Chas Pools, we had the privilege of connecting with DPS within a day. Mike came out the next day and resolved our opening issues, including quickly "fixing" a pump that Chas Pools said wasn't fixable. We have reached out to DPS at least three other times for closing, opening, and troubleshooting and have always been met with professionalism, expertise, and quick resolution. Would highly recommend!

Dave, himself, from Dave's Pool, with a helper, to repair a leak in my above ground pool liner when…read moreno one else would. He was incredibly kind and friendly. He went into pool found the leak and patched it when no one else could be bothered. I highly recommend him. I'm in West Deptford and he had no problem coming here from Pennsville.. His price was wonderful too! Again highly recommend, wonderful man..

The employees weren't able to open my pool, despite discoloring my brand new liner by tossing a…read morebunch of chlorine in one spot. They claimed an exspensive process would be required to finally open it but after going to a different business the pool was perfect after just a few chemicals and now I know that the process was completely unnecessary. Also, now that I go to another business for my pool needs, I know that they hadn't been completely properly closing my pool. Dave needs to accompany and oversee his employees.

They came over to test myclorinator and found that it was defective. Will provide the replacement…read morecost along with the pool cleanup. My wife and I were very impresss with luke and berry. Thank you for the professional contact. Joe

They are very reliable , and communicate well . In addition…read moreto routine cleaning and maintenance , they are able to fix mechanical issues.

Auqathority did a great job closing my pool for my wife when I hurt my back. They went above and…read morebeyond to put all of the pool accessories away in storage for my wife. The pricing and quality of the work was great! I will be using them to close my pool in the future and save myself the headache. When I opened my pool this year, the water was clear and only required chemicals and light vacuuming. I have read multiple reviews that were negative and I can only imagine that they were just bad customers. I would recommend to anyone to use Aquatourity to perform maintenance work to their pool. I have only used them once to close to my pool, but given the great experience I had with the employees I will be using them again in the future. I hope my review helps.

We have had our pool for over 30 years and have never had a pool company that is so responsive and…read moreeasy to work with. I have recommended them to clients and friends with confidence and they never disappoint. Many thanks to Danielle and the office staff for prompt response time and to the staff in the field for excellent service and communication. Can't recommend them highly enough!

I acquired a pool with a house I recently bought. I had no history with it, but Kyle showed up a…read morefew days after we connected and got right to work draining, scrubbing and ultimately getting my pool and opened for me within about four days! We had no idea when the pool had been last used, or what condition the pumps and parts were in. Kyle talked me through what the process might look like if it needed new parts etc, but luckily everything was in good shape and Kyle got it opened and ready to use!

We contacted Dot's Pool Service to remove algae, clean our pool, balance the water, and get it…read moreready for the summer season. Unfortunately, our experience did not meet our expectations. The technician was at our home for less than 30 minutes. He vacuumed the pool briefly, treated the water, and then informed us that his pool vacuum had stopped working. When he left, the water actually appeared greener than it had before he started. There was no effort to remain and monitor the treatment or ensure the pool was improving. When we asked whether the pool would clear up, we never received a direct answer. Afterward, we communicated through Yelp regarding the pool's progress. We were repeatedly told that we had a phosphate issue and should have the water tested. However, we hired them a professional specifically to diagnose and treat the pool, so we expected water testing and guidance to be part of the service we paid for. The technician also stated that he would return to vacuum the pool again if we were not satisfied. That follow-up was necessary because the leaves and debris on the bottom of the pool were never completely removed during the initial visit due to his equipment failure. He communicated he would be there sometime the upcoming week no definitive day and time. (Red Flag) Unfortunately, he never contacted us again to schedule that return visit, nor did he follow up to check on the pool's condition. In the end, we purchased our own chemicals and successfully eliminated the algae ourselves. We then hired another pool company to finish the job. They scrubbed the pool walls, vacuumed the entire pool, tested and balanced the water, provided us with a detailed water test report, and left us with a crystal-clear blue pool before leaving our property. They also gave us instructions for maintaining the pool ourselves or using their services in the future. That level of service is what we expected when we hired Dot's Pool Service. Our disappointment was not just with the results, but also with the lack of follow-up, communication, and accountability. We genuinely wanted to support a small business and had high hopes, but our experience was very different. Clear communication, reliability, and standing behind your work are essential in any business. Based on our experience, we cannot recommend Dot's Pool Service and would encourage others to consider other options.