They came over to test myclorinator and found that it was defective. Will provide the replacement…read morecost along with the pool cleanup. My wife and I were very impresss with luke and berry. Thank you for the professional contact. Joe

They are very reliable , and communicate well . In addition…read moreto routine cleaning and maintenance , they are able to fix mechanical issues.

I acquired a pool with a house I recently bought. I had no history with it, but Kyle showed up a…read morefew days after we connected and got right to work draining, scrubbing and ultimately getting my pool and opened for me within about four days! We had no idea when the pool had been last used, or what condition the pumps and parts were in. Kyle talked me through what the process might look like if it needed new parts etc, but luckily everything was in good shape and Kyle got it opened and ready to use!

We contacted Dot's Pool Service to remove algae, clean our pool, balance the water, and get it…read moreready for the summer season. Unfortunately, our experience did not meet our expectations. The technician was at our home for less than 30 minutes. He vacuumed the pool briefly, treated the water, and then informed us that his pool vacuum had stopped working. When he left, the water actually appeared greener than it had before he started. There was no effort to remain and monitor the treatment or ensure the pool was improving. When we asked whether the pool would clear up, we never received a direct answer. Afterward, we communicated through Yelp regarding the pool's progress. We were repeatedly told that we had a phosphate issue and should have the water tested. However, we hired them a professional specifically to diagnose and treat the pool, so we expected water testing and guidance to be part of the service we paid for. The technician also stated that he would return to vacuum the pool again if we were not satisfied. That follow-up was necessary because the leaves and debris on the bottom of the pool were never completely removed during the initial visit due to his equipment failure. He communicated he would be there sometime the upcoming week no definitive day and time. (Red Flag) Unfortunately, he never contacted us again to schedule that return visit, nor did he follow up to check on the pool's condition. In the end, we purchased our own chemicals and successfully eliminated the algae ourselves. We then hired another pool company to finish the job. They scrubbed the pool walls, vacuumed the entire pool, tested and balanced the water, provided us with a detailed water test report, and left us with a crystal-clear blue pool before leaving our property. They also gave us instructions for maintaining the pool ourselves or using their services in the future. That level of service is what we expected when we hired Dot's Pool Service. Our disappointment was not just with the results, but also with the lack of follow-up, communication, and accountability. We genuinely wanted to support a small business and had high hopes, but our experience was very different. Clear communication, reliability, and standing behind your work are essential in any business. Based on our experience, we cannot recommend Dot's Pool Service and would encourage others to consider other options.

We just had D & N Pool Services out to install a cover on our new pool. Their work was exceptional…read moreand we are very happy with their level of professionalism and attention to detail. Friendly, knowledgeable staff and a fair price!

I called approximately 10 pool companies from South Jersey to Pennsylvania when my pool filter was…read morenot working. The only person who called me back was Nadira. She had Dennis out to my home by early evening. Their response time was amazing and they had a new pool filter and pump, ordered and installed within a week. Their customer service and knowledge is top notch. One of the best companies I have ever worked with.

Excellent service and communication she took her time to explain how we can keep our pool in better…read morecondition

From the owner: We are honest, trustworthy, reliable and will give you a fair price.read more

I'm not very knowledgeable about pools or their repairs and up keep but Mr. Flores was kind,…read morecourteous and always willing to explain things to me if I had questions. Not only did his workers do an amazing job but they always showed up on time and were well organized and cleaned up very well after themselves. I really appreciated that. The work ethic is astounding and their dedication to their job shines through when you see the finished product. I would recommend Flores Pools to all my friends and family since they offer great customer service, in Spanish and English!

From the owner: Flores Pools is a complete pool & spa renovations and pool service company that strives to build,…read moremaintain, and service quality inground swimming pools in residential homes as well as commercial pools. Call for a free estimate on any renovation. Flores Pools also offers a wide variety of services. Free estimates on all services. Our Services Include: *Swimming Pool Openings & Closings *Valet Services (Cleaning) *Equipment Repair/Replacement (Pumps, Heaters, Filters, etc.) *Skimmer Replacement *Tile Repairs *Pool Renovations (Tile, Coping, Plaster, Decking, etc.) and much more!

I have a a number of pool services over the last 30 years and I have to say that Cascade Pools has…read morebeen the best of all. Not only have I used them for opening and closing, I have had them completely rearrange my plumbing, clean up my electrical system and change over my separate pool and spa systems to a single system. I also used them to replace my old heater. Dominic is a true professional. I am truly glad I found them.

Cascade deserves no stars. I used this company for 4-5 years without issue and paid them thousands…read moreof dollars to open/close my pool, replace my pump, replace my salt cell and other repairs. This year there were a few issues I was dealing with from the start of the season. The new salt cell was not working and they had been promising me to repair it/ replace it. They stopped returning my calls and responding to my texts. It finally got resolved after about a month of follow up. Due to this I decided not to use them for my pool closing. The owner agreed to refund my prepaid closing cost in full. It has been 3 weeks and he has not sent me the check he promised, nor responded to my emails or returned my VMs. Apparently, when you are purchasing services or parts, Cascade is fine. When a problem arises, you can expect the poorest customer service imaginable. This has been very disappointing and I'm still hoping the owner will do the right thing and give me my refund.

Updating your 0 stars…read more Lou put a new liner in and was great during the process. He pointed out a wrinkle and said he'll be back when the pool opens to "work it out". When I opened the pool - the water level Was extremely low and it was obvious the liner was leaking. Lou doesn't answer or return calls. He does not stand by his work and does not do anything close to quality work. Horrible horrible experience overall.

Had this company come out twice to charge me $500 each time twice in one week and the situation…read morestill wasn't fixed. Got two other recommendations in the prior worked at this place for the other two places to tell me that it's my skimmer line leaking swim times pools is garbage and take a vantage of their customers, especially women when I called to explain the situation the lady was very rude on the phone, and they will not refund me any of my money definitely do not recommend this company to anybody so worst experience ever they will be hearing from my lawyer get people who know Wtf they are doing that guy Lue will take you and take all your fucking money zero stars for this asshole

Nick is absolutely phenominal. I've met a few characters while trying to find good service…read moretechnicians to perform specific task at our home. This young man is honest, integral, an experienced professional, and very punctual person. He's also very knowledgeable when it comes to navigating his way around the swimming pool and hot tubs. Please don't steal my dude. He's a real gem!!!

Received a call back on Sunday ! ....and was interested in knowing more about the job. Very…read moreprofessional and knowledgeable about my Cocktail Spa Pool! Service has begun and I could not be more pleased. Highly recommend Nick!

Scam, spend 500 for pool leaking detection . They been aroudn about the half hour. They say it is…read morethe skimmer problem, they put the plaster temp, the pool still leaking. I called them several times , they never get back. also demand on the cash, never give me the invoice!

These are very caring people in a family business who seem to take great pride in their work. Their…read moreprices are reasonable. I have used them to open the pool and for biweekly maintenance..

Ok, honest review. My first experience with Niagara was one many (10 years ago) after buying a…read morepool that did not leave me a fan AT ALL from a customer service standpoint. I went elsewhere after that purchase. However recently I purchased a new pool and my intention was to use Niagara as a data point to compare packages with another local vendor that had already given me a price (WOW). He also tried to leverage my past experience with Niagara that I communicated after he asked about experiences with other suppliers. Needless to say, I did a u-turn and pulled into Niagara for some info. I'm very glad I did. I ultimately saved literally over $1000 on my pool and I was very happy with the product. Now, pool installation time. After unpacking all of the supports, etc for the pool while the installer was on-site we found 6 supports that were compromised in some manner (broken at various locations). I called Niagara spoke to several folks, but ultimately the right individual who arranged to have replacements from a local warehouse available in 15 minutes. This is what counts from a customer service standpoint. The sales rep, unfortunately I do not have her name with me at this time of writing was very very good as well. Helpful and knowledgeable during and after the sale. So I'm giving this review a 5 for not only the above but these are expectations customers are looking for in the end and when executed properly result in great reviews. I hope you all have my success, my salesperson and are persistent to drive the deliverable I was looking for in the end. This way everyone wins. Glad to be back.

I paid them a lot of money to fix my pool and the pool is leaking losing water at the new filters…read moreleaking losing water and nobody's returning my phone calls. I guess do you know where we're gonna end up?