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Niagara Pools & Spas

2.3 (11 reviews)
Closed 8:00 am - 5:00 pm

Services - Niagara Pools & Spas

Pool installation

Pool maintenance

Pool remodeling

1 More Service

Pool repair

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I can't give them a rating! Sue the coordinator of customer service is rude and ignorant!!!! She scheduled me for service for 5/31/22, told me I would receive a phone call Friday or Saturday too confirm the time of service. Well I never received a confirmation call! I took the day off from work today Tuesday 5/31/22. I emailed her several times to confirm time she didn't respond. Today I emailed her and she responded that my service was scheduled for Wednesday 6/1/22. I forwarded her the email she sent me stating she scheduled me for 5/31/22. She never responded! I called her and she lied too me stating they weren't doing service calls today 5/31/22! I informed her of her poor customer service and rudeness she passed me on to Mike! Mike said they are doing service calls today and I informed him I was waiting for technician and what Sue had said too me! He said he put a ticket in and when I told him who was going too compensate me for my day that I took off to be lied too he said he would have the manager call me! I asked Mike what time the manager comes in Mike said he didn't know!!! How is that possible??? Everyone has a schedule posted so they know what is going on!!!! Well 2 hours has passed and no phone call or email from Sue or Mike or the manager!!!! Very poor customer service!!!! I read all the reviews for Niagra and seems Sue has MANY COMPLAINTS AGAINST HER!!!! I can see why!!!! I called again a few hours later and FINALLY got to speak to Dave the manager. He was helpful and apologetic. I told him about his coordinator customer service rep Sue and he was apologetic informed him of this review as well. Sue called a few hours later as if nothing happened and informed me a technician would be out on 6/1/22 between 8:30 and 11:30 that I was first on list too be serviced! We shall see what tomorrow brings!

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9 months ago

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1 year ago

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6 years ago

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4 years ago

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6 years ago

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7 years ago

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5 years ago

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7 years ago

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11 years ago

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8 years ago

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7 years ago

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The Pool Store - Blocking my mailbox

The Pool Store

(96 reviews)

I am writing to formally express my dissatisfaction with the repeated issues I've experienced…read moreregarding the closing of my pool this season. On three separate occasions, I was given excuses as to why the work could not be completed as scheduled. Each time, I was assured it would be taken care of, yet the service was delayed again. Not only has this been frustrating and inconvenient, but it has also created unnecessary stress as the season has already changed, and I relied on your team's professionalism to ensure my pool was properly closed on time. I scheduled well in advance and expected that commitment to be honored. At this point, I feel that I have not received the level of service I was promised or paid for. I would like a clear explanation as to why these repeated incidents occurred, along with confirmation of when my pool will actually be closed. Additionally, I believe compensation or a discount on this service is warranted given the repeated failures and inconvenience. Lucas M

I can't say enough good things about The Pool Store on Egg Harbor Road. The entire team is always…read moreincredibly helpful, knowledgeable, and patient -- no matter how busy they are or how many questions I bring in. They've helped me troubleshoot everything from water chemistry to equipment issues, and I always leave feeling confident in what I need to do. A special shout-out to Alexis -- she's fantastic! Every time I stop in, she goes above and beyond to make sure I'm taken care of. She's friendly, professional, and really knows her stuff. You can tell she genuinely cares about her customers. People like her are why I keep coming back. Highly recommend this place for all your pool needs!

Del Val Pools & Spas - Newly installed 24-foot pool from Del Val

Del Val Pools & Spas

(83 reviews)

$$$$

Dennis put my side of my pool back together. Great job. Thank you. Thank you Dennis for the…read morequick, efficient service.

I have a small leak in my liner too. I thought it was intention because the lazy one had to come…read moreback at opening the next year to drain pool , fix the huge foot prints (not CROCS or barefeet that was causing issues with vacuuming and algae. 4 years ago - liner, 3 years ago pump, 2 years ago filter, last year I was unable to use my pool. Every water tester said algae, then mustard algae, then told black then the ultimate white algae. The white is extremely hard to get rid of especially when you're stepping on media that's been thrust into your pool because of installers. I don't know what they're doing. It was clear when it came The one installer was OK ( he even asked why did someone say u need a new one. the other one horrible( same one intentional to liner). and from that point I have been unable to swim or my 14 year old son and his friends!!! I am a permanently disabled female that has been duped beyond this solar station. I should've went with Budd's and just waited the extra couple of weeks and paid a little bit more, but it would've been done right I know how to take care of pills. I've been taking care of my pill for a long, long time. But it's very sad when I have to depend on people to do it for me when probably me and my grandmother could've done a better job. Needless to say stay away they're horrible from sales to service to service managers to installers who say it's fixed and then it's not fixed and they refused to fix it anymore. So now two years after a brand new filter I will never go back to Delval ever again hopefully I can get Budd's to sell me new filter? Again do yourself a favor pay a little bit more and don't go to Delval..

Niagara Pools & Spas

Niagara Pools & Spas

(16 reviews)

We recently purchased the Jacuzzi J-495 6-person spa from Niagara Pools and Spa, and the entire…read moreexperience was outstanding. Our salesperson, Louise, was absolutely top-notch -- incredibly knowledgeable about every detail of the Jacuzzi's features and functionality. She patiently answered all our questions and guided us through each step of the process, from purchase to delivery, with professionalism and care. Her communication was clear, timely, and reassuring, making the whole experience seamless. We couldn't be happier with our new spa and highly recommend both the product and Louise's exceptional service!

I needed a spider gasket for my pool filter. I asked the young gentleman at front desk if he had…read moreone and he said ,"Yes, we carry those." I see him talking to someone in office, he then comes back and tells me the person in office said get one on Amazon. I then tell him to please get the person to give me info on part so I know what to order and again he's talking to the person in office but not coming back to me. After a few minutes, I left. I Understand you may not have a part in stock but I purchased a $25,000 in ground pool from this store and expected some guidance. I brought the top assembly with part number in so I can get quick info on what to order since they installed this themselves. The young man at counter was polite but the person in office totally blew me off when the young man behind counter asked him to help me. Will not purchase another product from here ever!!! Horrible customer service to someone who spent over $25,000 to Niagara pools!!!!

Aqua Bello Designs

Aqua Bello Designs

(6 reviews)

We love our pool! Jeff Renneisen and his team made it easy through every step. From initially…read morespeaking with them through construction, to completion. If your thinking of getting a pool, you don't need to call anyone else. Going into our third season now, and we're psyched!

New pool with water feature. Installed 2017…read more Project cost $100,000 + Excellent experience with Mike and the entire crew. Pool was completed on schedule. I was kept informed during each phase, when they were schedule to come out, what was happening. I have never had as good experience with a contractor as I had with Aqua Bello. Mike and or his son was onsite during most of the major phases. He did the stone work for the waterfall, which turned out great. When we decided to install a pool I was afraid that I would be out there constantly cleaning, adding chems, etc. But, with the Pentair equipment they installed I did very little the first season. And I only had to backwash one time. I highly recommend Aqua Bello. Someone else posted that they had a bad experience, I am not sure I agree with all that was posted. I certainly can not see that anyone at Aqua Bello would have called that person a liar. I met Mike, his son and wife, and Jeff when he designed the pool. I talked to them on virtually a weekly basis and I would be shocked if that were true. I just don't see it. I certainly had a very good experience. My neighbors have all commented how nice the pool looks.

Niagara Pools & Spas - hottubandpool - Updated May 2026

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