AVOID AVOID AVOID AVOID AVOID!!!!! They did a crap job and then treated me rudely. They literally said "It's not our job to make your pool swimmable." read more

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Chas Pools originally put our pool in over 17 years ago. Joe Chas was wonderful to work with and they did an excellent job. However, since Joe recently passed away the company has gone down hill drastically and very quickly. We contacted them in August 2023 to put a new liner in our pool before the following pool season. We spoke with "Joyce" who quoted a price that we found acceptable. We were told that someone would be out to take additional measurements because some of the measurements on the original blueprint were missing. Unfortunately, no one showed up to take measurements for over 8 months. When they finally showed up (mid April 2024) to take the missing measurements they apparently STILL did not take the appropriate measurements! But that didn't stop Joyce from calling us while we were on vacation to tell us that they had the measurements they needed and to come in and make the down payment so they could order the liner. However, because of their unprofessionalism and excessive delay, the cost had almost doubled from the original quote we were given 8 months prior. But, I still went into their office as soon as we got home and made the down payment. After writing the check, I was rudely told by Joyce that we were now 14th on the list because others had made their down payments before us. Even though we had started the process 8 months prior and was only waiting on THEM, not the opposite. In addition we had made several attempts to find out when they would be out to take those additional measurements, to no avail. But because of our previous great experience with Joe Chas, we were still hoping for the best. Our check was cashed the very next day. Boy were we happy thinking that things were finally in motion. Yeah right! After not hearing anything for a few weeks we called in early May 2024 to see what number we were on the list now, because naively we were still hoping to have our new liner completed by Memorial Day weekend. Boy were we surprised to find out that not only had Joyce not even ORDERED the liner but that even more measurements were needed! What? And of course she refused to commit on a time frame for when those measurements would be completed. Nor did she have an explanation for why she had called us, 3 weeks prior, to tell us that she had the measurements and to come in and make the down payment. Now here we are, another 4 weeks later (6 weeks after they cashed our check) and no one has shown up to take these so-called additional measurements and our liner has still not even been ordered. Not once did anyone even have the courtesy to contact us about anything, after the check was cashed. It was always us contacting them. And here we were thinking we were finally moving right along in the process that we had started almost a year before. But sadly, the only thing we've ever gotten from Joyce is excuses, finger pointing, unprofessionalism, dismissiveness, irritation and downright rudeness. So a few days ago, my husband told her (via email because she refused his calls multiple times) that we were canceling with Chaz Pools and wanted our money back. At this point, we had no other choice because it was obvious that since Joe passed away, the business was deteriorating quickly. And, truthfully we didn't trust that they were even going to be able to stay in business long enough to complete the job. And then we'd be out all that money. She just rudely responded ok. Never apologized, never tried to make things right! Absolutely nothing! So today my husband went into their store to pick up the check. When Mrs. Chaz saw him she was very nice and greeted him. However, when Joyce saw him she didn't say 2 words to him. She just called Mrs Chaz into the office and then several minutes later Mrs. Chaz came out with a check in hand and told my husband that she was sorry things didn't work out "but everything happens for a reason"! WTH DOES THAT EVEN MEAN? The business owner told a very unhappy customer that had done business with them for almost 18 years and had wanted to continue doing business with them but had been lied to (multiple times) and had been treated so shabbily by their employee that they no longer wanted to continue doing business with them and her response was that "everything happens for a reason". Obviously everyone has the right to make their own decisions on whether or not they want to do business with these people, but don't say you weren't warned! read more

I had to find a new pool company because previous company was no longer servicing Delaware so decided to give Chas Pools a try. In the Spring they sent first crew out and the guys who came said they couldn't get wet because the water was too cold. We have a grotto and Waterfall so you have to wear Muck boots or your feet up to knees can get wet. They proceeded to send another crew they were much better. I had to give some instructions because they were not familiar with Hayward system but the pool was opened and all was well. Closing day was today. The same terribly lazy crew came and gave the same story of water being too cold. As a customer paying for a service you do not tell the PAYING customer that the water is too cold and you can't swim. I spoke with the lady in charge of closings and she was just as unprofessional . She w I am paying for a service, and not a cheap service for pool owners your aware of cost. I expect it done professionally and with out a headache. I would NEVER use this company nor recommend to anyone. Very disappointing! UPDATE: Chas Pools sent another crew out which were very thorough and Capable. They seemed to have more knowledge about closing pools then the original crew. They closed my pool. I am just hoping when we open next season all is well. Fingers crossed! read more

Used Chas to close my pool last year and to my knowledge, no issues. They also opened my pool this summer and there was fresh damage to the coping. Not sure if the damage occurred when they closed it or opened it, Also, some of the water bags were left strewn in the yard and the cover was balled up and left in the yard. The pool wasn't filled to the skimmer because they told me I had a leak. I didn't have a leak. I attempted to address the issue with management and was told that the damage was there when I moved in six years ago. I sent back pictures of my pool over the years and of course there was no damage. Poor service. never again. I'd have been satisfied with an apology but no such luck. I paid the invoice and will have the damage repaired but I'll share my experience with everyone I know. read more

Never had an issue with my pool until this year. The change? Chas pools opened it. Came out 2 more times trying to get it working properly. Then nothing. Still isn't working. Called another company and it is now working fine. Joe Chas is a nice guy for certain. The lady that answers the phone is rude and not helpful. The crew they sent out is pleasant enough but have no idea what they are doing. Find another company. read more