I had a problem with my Jacuzzi, that was just two years old. I asked if they can come in service…read moreit. They asked me what brand it was and I said Jacuzzi. They then said if it was two years old it should still be under warranty? They gave me a number to call and Jacuzzi handled it right away. They could have made money. charged me a service fee for parts or other things but instead of getting a profit, they helped me out. I cannot tell you how great it was even though I did not do business with them. I believe that they are not out there to cheat any customer. thank you.

I have been a regular customer for since 2015 when the store was located in New Castle, DE. Bob and…read moreJohn are great and knowledgeable on their products. Let you in on a secret, the chemicals are a great price.

I decided I wanted a honeymoon sauna. After much research and comparable pricing, brands, and…read morereviews I chose to work with Don at Clearwater Spas. He shared his vast knowledge, came out to inspect the space and even offered a few esthetic tips for the prep area. (Painting the power wire to match my sourounding wall) it's the small details. My sauna was delivered yesterday and installed. I couldn't be happier with the experience and the product!

They moved my spa for me and were very professional and experienced. They took the time to educate…read moreme in some things about the spa. They came right out and fixed a problem immediately and talked about preventive measures. These people care and I choose them after several people raves about them.

A 150 dollar service call just for them to come out and tell me what I already knew, the reason I…read morecalled, and not fix it

Matt truly cares about his work, his clients, and his overall business and it shows in every…read moreaspect! His responsiveness is the best I've ever seen (I'm serious). And his knowledge base of all things pool related is amazing. We're so happy we made the switch to Chlorine Clean and look forward to many years of continued business!

Brandon from the Spa Guys came to assess the health of my old, but working well Lasso Jetted Tub. I…read moredecided it was worth the money before a planned bathroom renovation. Brandon was great, unrushed, careful, and explained every scenario so I could make an informed decision. I was happy to learn that the tub is fine and the once a week cleaning withOh Yuk is the right thing to do. I highly recommend Brandon and the company. Fran in Center City Philly

They do great work I just don't like how they treated me as a customer I had a problem and they…read moredidn't even try to keep my business

WORST SERVICE EVER!!! BUYER BEWARE…read moreBEFORE I BEGIN HOW DO I GIVE LESS THAN ZERO STARS?? Where do I begin? The Owner kyle elam and the manager kevin (he wouldn't give me his last name) were rude, condescending and downright disrespectful. The reviews here don't lie and are spot on. I read all the negative reviews but still (by my own terrible judgement) decided to give Colony pools a chance. Why you ask? Because I like to support small local businesses and support them. BIG MISTAKE! When I found out through email that they couldn't keep their scheduled service appointment I called in to verify when they would be able to reschedule. Kevin was aggravated and annoyed that I call and literally said "how many "expletive" (he used the F word) questions do you have? He then hung up on me. I have never been treated so poorly as a paying customer in my life. I honestly hope this review doesn't fall on deaf ears and I am available to answer any questions anyone may have. I don't want to get into how it continued as it really makes me feel really low and upset that I even gave them the opportunity to make right on the bad reviews they have. The owner kylie elom apparently inherited this business from his daddy and obviously doesn't understand what it takes to run a successful business. As he continues this napolionistic and cavalier attitude his gift from his daddy will eventually collapse. He never had to work hard and build a successful business or his reputation so it's easy for him to throw away something he didn't earn. I can go on for pages but had to cut it short so any questions please feel free to reach out to my cell phone at 917-335-6662. Pool companies come a dime a dozen and colony definitely is not doing anything to remain competitive.

I want to begin by saying that a pool service is only as good as the employees that do the service…read more I was not very pleased with the techs that came to my pool. I operate a VRBO and I need unattended service. I'm not there to put the pool cover away, or to make chemical adds between service visits. When I visited the property a couple of months after Colony opened the pool for me, I found the pool cover lying by the side of the pool and not put away (as agreed) and the salt level was not maintained. The skimmer basket and drain covers and other hardware was not in place. The auto leveling equipment was improperly installed and leaked like crazy. I found there was a leak in the pump basket housing and during the diagnosis, the suction side valve was closed and NOT opened afterward causing the pump to overheat the PVC making an even bigger leak. This was fixed and I was billed for the repair (subsequently credited). The pump was disabled to stop the leak and not returned to service after the repair through the rest of the summer. I asked for photos of the repair and it wasn't until after multiple reminders and multiple promises over 6 weeks, that I got photos. When I brought these shortcomings to the management, I was told that there was nothing wrong because the pool isn't green. Further, I was told I was "micromanaging" and "bad-mouthing". I view communicating issues as opportunities for improvement. I'll leave it to the reader's opinion whether these issues should be overlooked by the homeowner or communicated to others.

Horrible customer service. You can never get someone to return your calls. They opened my pool last…read moreyear and left those hose running all over the yard we walked out the next am to a flooded yard two days before a huge party and the owner didn't care at all or apologize he also left pool cover all over the yard and not rolled up and stored away like you are supposed to.

Outstanding family owned business! The owner Bob consistently goes the extra mile for the customer…read more Never once have I had a problem that his crew couldn't solve. Bob continues to hire professionals and ensures they are trained to the highest level. I highly recommend this company to anybody that is in search of pool maintenance or weekly upkeep.

Built the pool one feet short. Many delays. And how they did not even help me close the pool permit…read moreby submitting the required document to town. The pool itself is more than 150K! Be aware of Dominic S. (the GM) and Eric S. (PM) of Blue Haven

From the owner: Delaware swimming pool builder/contractor: new inground pools, spas, and major remodels with choice…read moreof standard and custom shapes, sizes, designs, and decorative features. Exclusive, high-tech features automate care, save water and energy, and purify with virtually no chlorine. 50+ U.S. offices with a name trusted by tens of thousands of homeowners since 1954. Free 44-page brochure, in-home estimate & custom design presentation. 100% financing oac.

Haven't had the best of luck with hiring companies to help with my new house. However, this was the…read morebest service I've had since moving to Delaware. Smooth and ease of service is A1. From the estimate to the completion of the pool liner, the service was very satisfying. Ive never had a pool before but i believe i received a fair price for the liner after hearing that other companies will overcharge, plus i included a sand filter replacement. There was a small issue with the bottom of the pool but the fix was super easy and Robert let us know the best way to go about dealing with it. He set the new filter up while i was at work the following day after the pool filled with water. Robert and his coworker left my yard clean and neatly rolled up my pool cover for easy storage. 10/10 i would recommend

Great work,fast response,on time,highly recommend Did a…read moregreat job Will use services again in the future Thanks again