Great personable service! Great prices, quality quality service. Excellent call time performing all…read moreservice requested!

I haven't had much luck with contractors before but I finally got lucky with Reali Pools. I can't…read moresay enough nice things about them. My Pool is a huge nightmare, sits under a large tree. Most contractors wouldn't touch it. These guys fixed it in no time and did it with a smile. They are constantly checking on the status of the pool. I had a problem with the pump and they were easy to get in touch with and fixed it in no time. They are easy to communicate with and are quick with responses. They truly go above and beyond. I have no hesitation in giving them my highest recommendation.

Excellent service. Kyle really took the time to explain the…read moreprocess of cleaning and maintaining my pool. He was friendly, efficient, and quick. I absolutely recommend him.

Had Kyle out to clean and treat the pool. Looked like it was going well. I decided to have him…read morereturn to close it it took off of work to meet him and talk to him to see who I was hiring. 3pm no show no text no phone call so I text him he said he got stuck on a job and couldn't make it he could do it the next day. I decided to delay the closing due to algae and wanted to clean it up first. He got a little angry and said if I pay for the closing in full he would clean for free well im not paying for services that are not done yet. I decided to move on and ask for my $50 deposit back and he got very defensive saying I messed with his schedule and im messing with his money meanwhile he was a no show no text no phone call just didnt show up on the date he provided. Apparently his time is valuable but his customers aren't valuable. He ha yet to refund the money and I have received no response about it. I'm sure I'll get a response from the review blaming me for canceling but like I said he was a no show no text no phone call he couldn't make it i did not cancel on him. I even said ok let's try again and come tomorrow and vacuum. He couldn't give me a quote just said an extra 50 wth does that mean. Reading other reviews I should not have gotten involved with him. Kyle keep my $50 and enjoy it ill pay more money for a more reliable company.

After a frustrating pool opening and many tears, I had to turn to professionals for help. Aqua…read moreMaster was able to come out quickly, troubleshoot and resolve my filter issue, and then address cleaning the pool and eliminating a ton of debris . In June, I wanted to fill the pool in, convinced this Summer was a wash. In July, the pool was immaculate, and Summer was saved.

They were quick to respond for all my questions and very reasonable with their prices…read more Carmen was excellent, taking the time to review what the needs were and offering his expertise but all the while deferring to what I wanted to do. He was extremely thorough. He also recommended some other services to consider in the future which were helpful, not high pressure.

I use Evo Pools Service to take care of my pool and they did an exceptional job After another…read morecompany left my pool with green water and it became unsafe for my family to swim Evo Pools stepped in and worked their magic Not only did they fix the issue but they did it in a friendly and professional manner. I highly recommend their services to anyone in need of pool maintenance.

Be careful with this company…read more We switched to EVO Pools a few years ago because we needed a reliable pool service to open and close our pool. They are a local company as well and seemed reasonable the first year. Last summer, we had them open and clean the pool. They showed on time and communicated arrival. When they arrived, many of the workers (while friendly) don't speak English and so there are a few language barriers during the process. Many times the workers will just instruct to call the office to discuss any questions or next steps. So, asking them about their process or what should expect is futile. A day after they left, the pool was not clean (debris at the bottom and algae on the walls). I called and emailed and the response was that it may take a few times to clean the pool for it to be truly clean. And they would come back "for a charge" to clean it again. What?? And honestly, if I didn't pay A LOT of money to open, I wouldn't have been that upset. So, I simply remembered that I would need to add a cleaning next year and worked to get the pool clean on my own. We used them again this summer, but this time I ordered a cleaning with the opening (as a separate item to which they charged me an hourly rate). The pool reps came (same workers) opened the pool and cleaned it. They let us know that someone would be back for the full cleaning a day later. GREAT! They came back a day later (I was charged 1.5 hours) and cleaned the pool. When they left that day, there was still algae and other sediments in the pool. My husband and I thought this would be cleaned by our filter, expecting that the walls and floor were scrubbed and this is what caused the cloudiness in the water. Two days later when the water cleared, there was still algae on the walls, floors, and around the lights. I reached out to express my concern and the response was "it may take more than a few cleanings" and they were happy to come back out and CHARGE ME AGAIN!!!! It was clear that the work/scrubbing of the pool walls, around the lights, in the creases of the stairs, etc wasn't done at the cleaning. We will never use EVO again. I give them 2 stars for communication because they do quickly respond and especially quick to tell me that they would happily come out and fix the issue at MY expense. And if you have money to burn, you could just have them come out 20 times to clean your pool until it's done and ready for the summer!!

A 150 dollar service call just for them to come out and tell me what I already knew, the reason I…read morecalled, and not fix it

Matt truly cares about his work, his clients, and his overall business and it shows in every…read moreaspect! His responsiveness is the best I've ever seen (I'm serious). And his knowledge base of all things pool related is amazing. We're so happy we made the switch to Chlorine Clean and look forward to many years of continued business!

Excellent service and communication she took her time to explain how we can keep our pool in better…read morecondition

From the owner: We are honest, trustworthy, reliable and will give you a fair price.read more

Ryan is the best, he is great at what he does but he is just so nice to work with too. We were new…read moreto having a pool this year and the one we started with was literally a swamp. He took green to clean to a new level staring with the bullfrogs and tadpoles. He did it all so quickly that we were able to enjoy the pool all summer. Thank you Ryan. I would recommend you to anyone.

From the owner: Reliable, hassle-free pool and spa repairs. Heaters, pumps, filters & more—done right the first…read moretime. Fast diagnostics. Fair pricing. 5-star service. Call now to book your service!

WORST SERVICE EVER!!! BUYER BEWARE…read moreBEFORE I BEGIN HOW DO I GIVE LESS THAN ZERO STARS?? Where do I begin? The Owner kyle elam and the manager kevin (he wouldn't give me his last name) were rude, condescending and downright disrespectful. The reviews here don't lie and are spot on. I read all the negative reviews but still (by my own terrible judgement) decided to give Colony pools a chance. Why you ask? Because I like to support small local businesses and support them. BIG MISTAKE! When I found out through email that they couldn't keep their scheduled service appointment I called in to verify when they would be able to reschedule. Kevin was aggravated and annoyed that I call and literally said "how many "expletive" (he used the F word) questions do you have? He then hung up on me. I have never been treated so poorly as a paying customer in my life. I honestly hope this review doesn't fall on deaf ears and I am available to answer any questions anyone may have. I don't want to get into how it continued as it really makes me feel really low and upset that I even gave them the opportunity to make right on the bad reviews they have. The owner kylie elom apparently inherited this business from his daddy and obviously doesn't understand what it takes to run a successful business. As he continues this napolionistic and cavalier attitude his gift from his daddy will eventually collapse. He never had to work hard and build a successful business or his reputation so it's easy for him to throw away something he didn't earn. I can go on for pages but had to cut it short so any questions please feel free to reach out to my cell phone at 917-335-6662. Pool companies come a dime a dozen and colony definitely is not doing anything to remain competitive.

I want to begin by saying that a pool service is only as good as the employees that do the service…read more I was not very pleased with the techs that came to my pool. I operate a VRBO and I need unattended service. I'm not there to put the pool cover away, or to make chemical adds between service visits. When I visited the property a couple of months after Colony opened the pool for me, I found the pool cover lying by the side of the pool and not put away (as agreed) and the salt level was not maintained. The skimmer basket and drain covers and other hardware was not in place. The auto leveling equipment was improperly installed and leaked like crazy. I found there was a leak in the pump basket housing and during the diagnosis, the suction side valve was closed and NOT opened afterward causing the pump to overheat the PVC making an even bigger leak. This was fixed and I was billed for the repair (subsequently credited). The pump was disabled to stop the leak and not returned to service after the repair through the rest of the summer. I asked for photos of the repair and it wasn't until after multiple reminders and multiple promises over 6 weeks, that I got photos. When I brought these shortcomings to the management, I was told that there was nothing wrong because the pool isn't green. Further, I was told I was "micromanaging" and "bad-mouthing". I view communicating issues as opportunities for improvement. I'll leave it to the reader's opinion whether these issues should be overlooked by the homeowner or communicated to others.

Had our pool for 20 years and the first time taking a chance on Prell. Worst decision we ever made…read more Inexperienced servicemen, atrocious customer service, combative attitude from the owners when faced with our complaint. Customers have choices and they forget that. They also forget the power of the internet on businesses. You may have had a great experience and that's awesome. Ours was abysmal and our advice is beware.

So, I've been working on a massive renovation project for my backyard / pool. This meant countless…read morebids and just an exhausting amount of research and diligence. Through that effort, I selected Prell for a key component of the project - running / reconfiguring water lines, equipment move, new equipment, skimmer replacement, and rewiring electrical components (probably missing some things). Funny enough, I had a feeling that I was going to select Prell shortly after they came out to quote the work - they simply left a great impression by being consultative, personable, and asking a fair price for the work. I had other reputable service providers quote but they just didn't stack up to Prell. Fast forward to today, their work is finished and I couldn't be happier with the experience. Everything has been completed to my specifications - all the effort in sourcing the right company paid off! I even had some additional work that I've asked them to do and am considering them for other services (don't tell my current service provider!!!) Anyway, if you read this far and didn't get the memo, definitely check out Prell for your pool needs - large or small. I would recommend them to anyone!