I have been waiting four years to write this review, in 2019 I had two jets that needed repair,…read moresomething happened at BP's shop that required a major rebuild that cost as much as brand new jets, I was never presented that option and now one of the rebuilt jets is leaking, the lifespan of a new hot tub jet is anywhere from five to 20 years. It's four years later and I'm in the jet market again.

Great experience with BP Spa. We recently bought a house that came with a very old hot tub and it's…read morebeen leaking for a awhile, but I was scared to call someone out because I wasn't sure where the leak was coming from. Also it's not easy to find someone who can fix any jacuzzi as many places only do certain brands. It took about two weeks for them to come out (the one thing I didn't love was the scheduling- they will only tell you the day they are coming and the time they give you a window the day before- but really it wasn't bad and I didn't even need to be here, so ended up being a nonissue) Bert found the source of the leak in about 15 minutes and then had to search for the part or he said he would have to make it himself (again very old hot tub) and about two weeks later he came back out and fixed the hot tub. I felt the price was very reasonable and my hot tub no longer leaks so that's wonderful! I will definitely be calling BP Spa for any future hot tub needs.

Ryan is the best, he is great at what he does but he is just so nice to work with too. We were new…read moreto having a pool this year and the one we started with was literally a swamp. He took green to clean to a new level staring with the bullfrogs and tadpoles. He did it all so quickly that we were able to enjoy the pool all summer. Thank you Ryan. I would recommend you to anyone.

From the owner: Reliable, hassle-free pool and spa repairs. Heaters, pumps, filters & more—done right the first…read moretime. Fast diagnostics. Fair pricing. 5-star service. Call now to book your service!

WORST SERVICE EVER!!! BUYER BEWARE…read moreBEFORE I BEGIN HOW DO I GIVE LESS THAN ZERO STARS?? Where do I begin? The Owner kyle elam and the manager kevin (he wouldn't give me his last name) were rude, condescending and downright disrespectful. The reviews here don't lie and are spot on. I read all the negative reviews but still (by my own terrible judgement) decided to give Colony pools a chance. Why you ask? Because I like to support small local businesses and support them. BIG MISTAKE! When I found out through email that they couldn't keep their scheduled service appointment I called in to verify when they would be able to reschedule. Kevin was aggravated and annoyed that I call and literally said "how many "expletive" (he used the F word) questions do you have? He then hung up on me. I have never been treated so poorly as a paying customer in my life. I honestly hope this review doesn't fall on deaf ears and I am available to answer any questions anyone may have. I don't want to get into how it continued as it really makes me feel really low and upset that I even gave them the opportunity to make right on the bad reviews they have. The owner kylie elom apparently inherited this business from his daddy and obviously doesn't understand what it takes to run a successful business. As he continues this napolionistic and cavalier attitude his gift from his daddy will eventually collapse. He never had to work hard and build a successful business or his reputation so it's easy for him to throw away something he didn't earn. I can go on for pages but had to cut it short so any questions please feel free to reach out to my cell phone at 917-335-6662. Pool companies come a dime a dozen and colony definitely is not doing anything to remain competitive.

We purchased our home in June 2022. The in group pool looked like a pond. The owner (Tom) came over…read morewithin several hours of our call. He offered a very reasonable and cost effective solution. The pool was crystal clear within 48 hours. Since then we have continued to use this company and have not been disappointed at all. If we have a concern, the owner actually stops over to evaluate and solve any issues. The staff is respectful, polite and knowledgeable. It's great to know there are still family companies that provide excellent service.

We have had our pool for over 30 years and have never had a pool company that is so responsive and…read moreeasy to work with. I have recommended them to clients and friends with confidence and they never disappoint. Many thanks to Danielle and the office staff for prompt response time and to the staff in the field for excellent service and communication. Can't recommend them highly enough!

I can not praise this company and their staff enough! I lost my husband about a year ago and he…read morealways maintained our pool. I learned about Aquathority from a West Chester group chat. From my very first contact with Danielle she did so much to put me at ease about the pool. EVERYONE of their employees is of the same highly professional type. From pool closing to my recent opening and initial maintenance the staff has been incredible! I have an older pool and they have gotten it in such good shape. It hasn't looked this good for years, despite all my husband's hard work. Did I mention that their prices for opening, chemicals and maintenance are extremely reasonable compared to their competitors. Anyone looking for an outstanding pool company please look no further!

I use Evo Pools Service to take care of my pool and they did an exceptional job After another…read morecompany left my pool with green water and it became unsafe for my family to swim Evo Pools stepped in and worked their magic Not only did they fix the issue but they did it in a friendly and professional manner. I highly recommend their services to anyone in need of pool maintenance.

Be careful with this company…read more We switched to EVO Pools a few years ago because we needed a reliable pool service to open and close our pool. They are a local company as well and seemed reasonable the first year. Last summer, we had them open and clean the pool. They showed on time and communicated arrival. When they arrived, many of the workers (while friendly) don't speak English and so there are a few language barriers during the process. Many times the workers will just instruct to call the office to discuss any questions or next steps. So, asking them about their process or what should expect is futile. A day after they left, the pool was not clean (debris at the bottom and algae on the walls). I called and emailed and the response was that it may take a few times to clean the pool for it to be truly clean. And they would come back "for a charge" to clean it again. What?? And honestly, if I didn't pay A LOT of money to open, I wouldn't have been that upset. So, I simply remembered that I would need to add a cleaning next year and worked to get the pool clean on my own. We used them again this summer, but this time I ordered a cleaning with the opening (as a separate item to which they charged me an hourly rate). The pool reps came (same workers) opened the pool and cleaned it. They let us know that someone would be back for the full cleaning a day later. GREAT! They came back a day later (I was charged 1.5 hours) and cleaned the pool. When they left that day, there was still algae and other sediments in the pool. My husband and I thought this would be cleaned by our filter, expecting that the walls and floor were scrubbed and this is what caused the cloudiness in the water. Two days later when the water cleared, there was still algae on the walls, floors, and around the lights. I reached out to express my concern and the response was "it may take more than a few cleanings" and they were happy to come back out and CHARGE ME AGAIN!!!! It was clear that the work/scrubbing of the pool walls, around the lights, in the creases of the stairs, etc wasn't done at the cleaning. We will never use EVO again. I give them 2 stars for communication because they do quickly respond and especially quick to tell me that they would happily come out and fix the issue at MY expense. And if you have money to burn, you could just have them come out 20 times to clean your pool until it's done and ready for the summer!!

Be careful... Hammerhead couples price gauging, particularly once your options for selecting…read moreanother vendor are diminished mid-season with a total dismissal of any responsibility. They were watching my pool as we were out of town for several weeks... we discussed that the pool needed to be filled sufficiently as a condition of service. They presented pictures that indicated the pool was filled however when I returned early, the pool was low and the pump was burning out. They dismissed that there was damage and said the pump was fine. Lo and behold, they presented an inflated price for a new pump at the beginning of the following season due to "normal wear and tear." Jim and the team are total scammers. They belong in the Pantheon of horrible customer service companies.

From the owner: Jim Wallace started working on pools in college, and continued to grow his handful of accounts…read moreuntil he started Hammerhead Pools in 2016. Today we're proud to service nearly 200 accounts yearly. Jim is driven by the desire to helping our customers with everything they need. He possesses complete knowledge of pool equipment and he is determined to provide high quality and honest work.

Had our pool for 20 years and the first time taking a chance on Prell. Worst decision we ever made…read more Inexperienced servicemen, atrocious customer service, combative attitude from the owners when faced with our complaint. Customers have choices and they forget that. They also forget the power of the internet on businesses. You may have had a great experience and that's awesome. Ours was abysmal and our advice is beware.

So, I've been working on a massive renovation project for my backyard / pool. This meant countless…read morebids and just an exhausting amount of research and diligence. Through that effort, I selected Prell for a key component of the project - running / reconfiguring water lines, equipment move, new equipment, skimmer replacement, and rewiring electrical components (probably missing some things). Funny enough, I had a feeling that I was going to select Prell shortly after they came out to quote the work - they simply left a great impression by being consultative, personable, and asking a fair price for the work. I had other reputable service providers quote but they just didn't stack up to Prell. Fast forward to today, their work is finished and I couldn't be happier with the experience. Everything has been completed to my specifications - all the effort in sourcing the right company paid off! I even had some additional work that I've asked them to do and am considering them for other services (don't tell my current service provider!!!) Anyway, if you read this far and didn't get the memo, definitely check out Prell for your pool needs - large or small. I would recommend them to anyone!

For several years now Clark's staff have done an excellent job of opening and closing our 33000…read moregallon free-form in-ground concrete pool. After many years of self managing everything, we find we can no longer handle the heavy mesh cover ourself. Now we are grateful they complete in an hour or so what used to take us days - including startup and over-winter chemistry. Thanks!

From the owner: We build in-ground swimming pools of concrete, steel/vinyl and fiberglass. We also have a service…read moredepartment specializing in in-ground pool liner replacements, openings, closings, and equipment service and replacement.