WORST SERVICE EVER!!! BUYER BEWARE BEFORE I BEGIN HOW DO I GIVE LESS THAN ZERO STARS?? Where do I begin? The Owner kyle elam and the manager kevin (he wouldn't give me his last name) were rude, condescending and downright disrespectful. The reviews here don't lie and are spot on. I read all the negative reviews but still (by my own terrible judgement) decided to give Colony pools a chance. Why you ask? Because I like to support small local businesses and support them. BIG MISTAKE! When I found out through email that they couldn't keep their scheduled service appointment I called in to verify when they would be able to reschedule. Kevin was aggravated and annoyed that I call and literally said "how many "expletive" (he used the F word) questions do you have? He then hung up on me. I have never been treated so poorly as a paying customer in my life. I honestly hope this review doesn't fall on deaf ears and I am available to answer any questions anyone may have. I don't want to get into how it continued as it really makes me feel really low and upset that I even gave them the opportunity to make right on the bad reviews they have. The owner kylie elom apparently inherited this business from his daddy and obviously doesn't understand what it takes to run a successful business. As he continues this napolionistic and cavalier attitude his gift from his daddy will eventually collapse. He never had to work hard and build a successful business or his reputation so it's easy for him to throw away something he didn't earn. I can go on for pages but had to cut it short so any questions please feel free to reach out to my cell phone at 917-335-6662. Pool companies come a dime a dozen and colony definitely is not doing anything to remain competitive. read more

I want to begin by saying that a pool service is only as good as the employees that do the service. I was not very pleased with the techs that came to my pool. I operate a VRBO and I need unattended service. I'm not there to put the pool cover away, or to make chemical adds between service visits. When I visited the property a couple of months after Colony opened the pool for me, I found the pool cover lying by the side of the pool and not put away (as agreed) and the salt level was not maintained. The skimmer basket and drain covers and other hardware was not in place. The auto leveling equipment was improperly installed and leaked like crazy. I found there was a leak in the pump basket housing and during the diagnosis, the suction side valve was closed and NOT opened afterward causing the pump to overheat the PVC making an even bigger leak. This was fixed and I was billed for the repair (subsequently credited). The pump was disabled to stop the leak and not returned to service after the repair through the rest of the summer. I asked for photos of the repair and it wasn't until after multiple reminders and multiple promises over 6 weeks, that I got photos. When I brought these shortcomings to the management, I was told that there was nothing wrong because the pool isn't green. Further, I was told I was "micromanaging" and "bad-mouthing". I view communicating issues as opportunities for improvement. I'll leave it to the reader's opinion whether these issues should be overlooked by the homeowner or communicated to others. read more

If I could give ZERO stars I would. I was happy with this company UNTIL they were purchased by the new owner. I have spent a lot of monies having a new pump and filter system installed last year. When the filter was installed they cracked the pipes and it was to be corrected this year, however, the NEW owner is NOT honoring the commitment and wants to charge for the repair, even though the replacement is under warranty. It is stupid that he would throw away many years of service for a couple of hundred dollars... DO NOT use this company, they are terrible and their customer service is also terrible... read more

Been working with the new owner and never met someone so help and knowledgeable. Changed this company around and looking forward to the next years services and relationship. Dan S. read more

The new owner is awful. We were having issues all season with the heater malfunctioning. We replaced the thermal regulator on our own after running to Colony to buy one, it continued. Several service calls, replaced the board ourselves, and a month later the one tech that is helpful came back out and told us we need to replace the thermal regulator again and bypass valve but they weren't in stock. Days go by with no communication so I call and ask when to expect them, "I'll get back to you". He didn't, so we order them ourselves. Two days later they show up unannounced but we are just happy to get it fixed. It ran for 2 hours and errored AGAIN. I call, tell him I'm not interested in another $155 service call but fyi it's still not working, he says "don't worry about it I'll send them next week". Husband looks at it that weekend bc we're sick of cold water and they didn't even touch the bypass valve like Jacob (useful tech) said they would - the panel was covered in cobwebs, and when husband pulls out the valve, it WAS the source of the problem. Now because we fixed it the way Jacob told us it needed to be fixed, he decided to charge us for the follow up visit anyway, after telling us he wouldn't. Despite HIS lack of communication, he blamed us for not telling him we replaced the bypass valve ourselves. I miss the former owner! read more

Have used his service for opening, closing and pool maintenance for over five years. They are very good at what they do, and have the heavy duty equipment to do things quickly. I recommend a maintenance contract that keeps things in shape, rather than a call to them to bail you out of a visit from the swamp monster. I experienced the swamp monster in my pool in Florida, cost me enough for three years of normal professional maintenance from a company like Colony. Completely drain the pool, system followed by acid wash to kill the black mold. read more

Disappointing and a waste our money! The pool company we normally use was booked out almost two months. We called Colony and they were available almost immediately, first red flag! We've paid around $450 each year to get our pool opened and are familiar with the process. For almost $500 it was not communicated to me that everything that is required to open a pool is sold a la carte, nor were additional services offered during our scheduling call. Needless to say, we did not get everything we needed to successfully open our pool. Their communication is zero, the serviceman did not show up on the scheduled day and their next business day no one contacted me. I had to contact them several times to confirm if someone was coming. What made it worse is the serviceman arrived at our home they barley wanted to say hello, and the passenger had his foot hanging out of the window! They were at our home for a bit we informed them to knock on the door when they finished as we were conducting other business and when we turned around, they had left without a word. No report, no questions, suggestions etc. They left a few screws raised which is a trip hazard, our pump was not properly primmed and as I stated the services normally provided by most other pool companies they did not, and we ended up having to work to prepare our own pool after paying! I contacted the owner and the best he told me was its your pool you have to work and prepare it yourself and said he was doing me a favor by not charging me to come out and do something I could do myself. What a waste of a phone call, no apology or customer service provided during that call. We will stick to the pool company we like no matter the wait! read more

Do not ever use Colony Pools in West Chester or Wilmington, they closed my pool (had my credit card on file from then), put a bottle in the skimmer, which is fine, but couldn't get the bottle out, so i called, told me what to do, still couldnt get the bottle out, called they said, "we'll send someone out tomorrow." I could tell they had to use tools to get it out. Never mentioned a charge or a service call. I was charged $155, did not authorize them to use my card, never received an invoice, guy who i talked to kept telling me to calm down, and told me if i raised my voice he wasnt going to talk to me, after he said that he told me he was going to charge me and i said you did not, and every time i tried to speak he would cut me off saying that, those were the only words i used. Talked to the manager, he agreed he didnt even know why it was $155, a service call is $75, explained i never received an invoice he said i should have received an invoice, i said i did not give authorization to use my card. He said well I can give you back $155, then charge you $75 for the service call, he explained that his guy had to come out etc, but I continued to let him know that I wasnt told there was going to be a charge and I wasnt given the option to say, No, nevermind, I will figure something out. Did let my bank know and they agreed it was fraud, I never gave them authorization to use my card. read more