We contacted Dot's Pool Service to remove algae, clean our pool, balance the water, and get it…read moreready for the summer season. Unfortunately, our experience did not meet our expectations. The technician was at our home for less than 30 minutes. He vacuumed the pool briefly, treated the water, and then informed us that his pool vacuum had stopped working. When he left, the water actually appeared greener than it had before he started. There was no effort to remain and monitor the treatment or ensure the pool was improving. When we asked whether the pool would clear up, we never received a direct answer. Afterward, we communicated through Yelp regarding the pool's progress. We were repeatedly told that we had a phosphate issue and should have the water tested. However, we hired them a professional specifically to diagnose and treat the pool, so we expected water testing and guidance to be part of the service we paid for. The technician also stated that he would return to vacuum the pool again if we were not satisfied. That follow-up was necessary because the leaves and debris on the bottom of the pool were never completely removed during the initial visit due to his equipment failure. He communicated he would be there sometime the upcoming week no definitive day and time. (Red Flag) Unfortunately, he never contacted us again to schedule that return visit, nor did he follow up to check on the pool's condition. In the end, we purchased our own chemicals and successfully eliminated the algae ourselves. We then hired another pool company to finish the job. They scrubbed the pool walls, vacuumed the entire pool, tested and balanced the water, provided us with a detailed water test report, and left us with a crystal-clear blue pool before leaving our property. They also gave us instructions for maintaining the pool ourselves or using their services in the future. That level of service is what we expected when we hired Dot's Pool Service. Our disappointment was not just with the results, but also with the lack of follow-up, communication, and accountability. We genuinely wanted to support a small business and had high hopes, but our experience was very different. Clear communication, reliability, and standing behind your work are essential in any business. Based on our experience, we cannot recommend Dot's Pool Service and would encourage others to consider other options.

I acquired a pool with a house I recently bought. I had no history with it, but Kyle showed up a…read morefew days after we connected and got right to work draining, scrubbing and ultimately getting my pool and opened for me within about four days! We had no idea when the pool had been last used, or what condition the pumps and parts were in. Kyle talked me through what the process might look like if it needed new parts etc, but luckily everything was in good shape and Kyle got it opened and ready to use!

Matt truly cares about his work, his clients, and his overall business and it shows in every…read moreaspect! His responsiveness is the best I've ever seen (I'm serious). And his knowledge base of all things pool related is amazing. We're so happy we made the switch to Chlorine Clean and look forward to many years of continued business!

Being new to the area last summer after moving up from TN, I used Matt because a neighbor uses him…read morefor cleaning their pool. This is my first pool, so I've been leaning as I go, and I had to trust what I was being told originally. I felt like I spent a lot of money and wasted a lot of time for very little, and their lack of communication was dangerous. I bought a new pool cover from them, which I knew I needed. They installed it, but didn't bother to tell me that they hadn't finished anchoring it because they needed to install some new anchors. I let my dogs out thinking it was secure since they had left without communicating otherwise. My foster puppy ran right across the area that wasn't anchored and easily could have fallen in, gotten trapped, and drown. Thankfully, she jumped off of it right as that anchored corner gave I also had them install a new filter, and they failed to tell me that they hadn't reconnected a pipe after installing it. This resulted in water spraying everywhere in my garage after turning my filter on the first time. Generally speaking when I contacted Matt, he was responsive, but his team repeatedly failed to communicate important information.

They are very reliable , and communicate well . In addition…read moreto routine cleaning and maintenance , they are able to fix mechanical issues.

Owner didn't have a good demeanor. I paid him over $200 for a full systems inspection. He left…read moreafter 30 minutes because of pending storms. I then asked him if he would return. He said he would if I agreed to pay him for another service (cartridge cleaning). He then returned without warning in the pouring rain. His demeanor was very off. Recommended getting new filters when though I personally did a deep cleaning that worked and saved me hundreds of dollars.

Fair pricing Great communication…read more Impeccable cleaning pool Awesome technician - Titus / Tyson

Get service, wonderful people. Highly recommend. Had a small issue with the cover I purchased…read more(totally my fault nothing to do with Family Pool), worked around the issue and did the most comprehensive pool closing I have ever had. You should use these guys

BEWAREof this establishment!!!! 1142 Pulaski highway in Bear…read moreDE. Bought a Hayward filter for my pool 2 years ago. I show the salesman the model number, and he glanced at it and says rudely , we don't carry the gaskets . When I purchased the filter that was the main reason I purchased it. They said they keep everything in stock. Now I have to find a gasket somewhere. I will be contacting the BBB. This is totally unacceptable!!

I just bought a home with an In Ground Pool in the area and did a search for the closest pool…read moresupply company to me. Wow...I think I picked the right one. I went in a couple of weeks ago and spoke to John the store Manager. He suggested that I bring in a sample of my pool water for testing. The water was murky when we took the cover off...so I followed John's instructions on putting 4 chemicals in the pool and in 3 days the water was crystal clear. He gave me a crash course on water chemistry and showed me how to backwash the filter. I will be coming back here all summer for his expert advice and all my pool supplies. I highly recommend this store and Johns knowledge of pool care. Thanks Leslie's for being close by!

Great friendly service! Pool was left clean and clear within a minimal of time. Would recommend…read moreand will use again.

From the owner: Professional and affordable liner replacements, openings, closings, above ground pool…read moreinstalls/replacements, weekly service, pump/filter install, service calls and much more.

Best pool service company hands down. We've had Evo Pool handling our weekly pool maintenance for…read morea while now and the difference is night and day -- water is always crystal clear, chemicals are perfectly balanced, and they never skip a week. They send a note after every visit so I always know exactly what was done. They also handled a equipment replacement for us. Diagnosed the problem quickly, gave a fair price, and had the new equipment installed fast. Knowing they do both routine pool cleaning and equipment repair means I only have one number to call. Professional, punctual, and responsive when you text or call. If you're looking for reliable pool maintenance or pool equipment repair these are the people to hire. Highly recommend!

I use Evo Pools Service to take care of my pool and they did an exceptional job After another…read morecompany left my pool with green water and it became unsafe for my family to swim Evo Pools stepped in and worked their magic Not only did they fix the issue but they did it in a friendly and professional manner. I highly recommend their services to anyone in need of pool maintenance.

They're 20 minutes from our home and there are other pool services 2 minutes from our home, but we…read moremake the 20 minute drive every time. This company with the generic sounding name is anything but generic. They're smart, honest, they remember you when you come in. They offer ways to save money but never compromise on the right advice. We just bought a home with a 20 year old pool in Fair Condition, but not better. We're experiencing all kinds of issues and they've been patient and thoughtful in their education and advice on each issue we've had. They're not just out to sell us thousands of dollars of stuff. It can be really daunting to take over a pool from someone else. You can only guess how carefully or neglecting they were, even if you get a top notch pool inspection beforehand. I can't express enough how great Discount Pools has been. Ask for Tommy, but also the others working there are excellent too. We appreciate ya'll.

Mike and his crew do a fine job and are on top of their game!…read moreI would not think of going anywhere else for my pools service and pool supplies! Thanks once agian to you all!

Joe is amazing. Helped us get our brand new pool up and running. He has so much experience and we…read moreappreciate his attention to detail. What he promises, he always delivers. We can not thank him enough. He is honest and is extremely helpful. If you are looking for someone to open, close, take care of your pool for the season; we definitely recommend Joe.

It's rare for me to post reviews. But for this one, I need to give credit and praise where it's…read moredue. Joe started maintaining my pool in 2025 and I decided this year to have him open the pool. I've always had the builders open the pool which consisted of removing the cover, dumping chemicals and starting the pool filter. Well here comes Joe The Pool Guy! In addition to the above services, Joe also vacuums, brushes and skims the pool!! This is the first time my pool has looked amazing on opening day! For any pool service, Joe should definitely be your pool guy!