I will not give them any stars, that's right,BIG "O" For 3 months trying to get glasses adjusted. They were not truthful about it. Measuring was off several times and their progressive lenses are distorted on the sides. Went to eye doctor, returned with new prescription recommending varilux X lenses and they said it will be $800 more Per set of glasses. That is a rip off! read more

Worst customer service! Prescription was inaccurate and experience was horrible! Staff are inexperienced and unprofessional.

This place is a MESS. The staff is so unorganized and can't get their stories straight. It's been a week now, since I've tried to get a copy of my CONTACT prescription. The first time I called the gentlemen sent me a picture of his computer screen with the name of the contacts I have ordered in the past, but nothing with my name on it. Just a picture of a screen. So I call again and asked the lady I spoke with for a copy of my CONTACT prescription, said she'd email it to me. She emails me my prescription for glasses, which I never had an exam for. I only had a contact exam. So I call again, and she says my prescription has expired 9/2021...... Then why would they sell me contacts in 10/2021. A month after it supposedly expired....... The hard copy of my prescription is packed away and in storage until our house is finished. The hard copy shows an expiration date of 9/2022. So instead of telling me my prescription expired in the first place, (which it isn't) they keep giving me the run around. This place is full of dim witted people who don't make enough income to give a shi* about their job. read more

I came in the day before and got an eye exam. Then I went out and got three quotes on glasses and prescription sun glasses. Sears had a killer quote and wasn't sure if lenscrafters could meet or beat it. So after the negotiation with the initial associate I moved up to the manager Jennifer to begin the negotiation dance. I explained to her that I was a 15 year customer and would really like to keep my business with them. I'm very picky about my lenses. I like verrilux and they have a larger progressive window with better side vision. Lendcrafters was $200 higher....than Sears. They met the price and I now have my new glasses and prescription sun glasses! The facility is clean and bright with lots of frames to chose from. Customer service has always been great! read more

Came in with my husband, receptionist whom I don't recall her name checked my husband in and mentioned the total would be 40 we had insurance so our copay should only be 10 not mentioning anything regarding where the extra 30 was coming from, my husband is a little shy so he didn't want to ask so I politely asked why the extra 30 and where it was coming from and she said they have to tell everyone about the retinal picture though she never mentioned the picture just automatically was charging the 30 she only mentioned it after I questioned her where the extra charge was coming from. read more

Wide selection of frames and excellent insurance coverage that helps make buying easier. Complete eye exam with detailed information about the health of your eyes. The only negative that I experienced was I had to follow up on my lenses to be picked up and they only said "oh yeah they are here". I spent a lot of money and needed them ASAP but no phone call notification. Not the best way to complete the sale and retain customer satisfaction, in my opinion. read more

I had a pleasant experience, the girl that helped order my lens was a hot mess. But she was trying

Let me start by saying that I have been a LensCrafters customer for 20 years. Through those years, there have been some issues with glasses, but nothing that couldn't be dealt with and fixed. I order a new pair for myself every 1-2 years as well as bring in family members and my best friend for their eyeglasses and contact lenses. This location has terrible reviews on line. In fact, Macy's (next to them at the mall), recently opened up a LensCrafters within their store so maybe this location will be closing...not sure. With this, I stuck with LensCrafters. Maybe not always this location, but always LensCrafters. I ordered my newest Rx at LensCrafters late October. During this pandemic, their 1 hr lab is closed. A lot of why I go to LensCrafters is for the 1 hr lab but I completely understood....NO PROBLEM! There is a 2 week turnaround. I chose a beautiful pair of frames and I was pleased with my order. The glasses arrived and I went to pick them up. They were made incorrectly and the progressive lenses were not made correctly. The glasses were also too big for my face. Very hard to notice this when it's hard to see how they look on your face when your vision is bad. Magnificat mirrors for their customers would be a simple fix. The frames that I chose were also too large for my face..... It would have been nice for the optician to tell me. I ordered my replacement pair of glasses and waited 2 weeks. That pair didn't work either! I was extremely disappointed. The long term employee told me that they are making my eyeglasses per the Rx and my 30 day guarantee is running out. WTF!!!!!!!! The 30 day guarantee is being held up to me during a pandemic when it takes 2 weeks to get the glasses back and they can't make the glasses correctly?!?!?! THIS WAS THE STRAW THAT BROKE THE CAMEL'S BACK.....I AM DONE WITH LENSCRAFTERS. I spoke with the manager who patiently listened to me and gave me a full refund. They no longer need to worry about my 30 day guarantee....I'm going to Costco. The manager didn't apologize or offer any remedy. Costco offers veralux lenses and designers frames for hundreds less....with the poor treatment I received at Lencrafters, they lost a 20 year customers as well as my family members and friends. I picked up my Gorgeous Fendi progressives eyeglasses at Costco yesterday and they are PERFECT THE FIRST TIME and I saved hundreds!!!!! The only power someone has is where they spend their money.....use your power. read more

I had an appointment on July 12th to get a new pair of glasses. I have SCAN Healthcare. My co-pays are $10.00 for the exam and $10.00 for the lenses. They pay 100% for frames under $135.00. I told 3 people that if my insurance doesn't pay for it %100 I don't want it. I found frames for $109.00 for they were free. When it came time to place my order they said I should pay $135.00 instead of $20.00. They couldn't explain to me what the extra $15.00. The paper showing me my benefits SAYS I owe $20.00!!!!!!!!!!!!! On top of that, my vision is still blurry in my right eye! They said "you'll get used to it"!!!!!!!!!!!!! Far as I'm concerned, Lenscrafters owes me $15.00!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Very nice staff. I actually needed to return the initial frames as I was not happy with them. No problem, I exchanged them for another.

Just had to hop on and recommend Dr. Su - really appreciated his disposition and it was a great, efficient, and enjoyable visit! Don't feel like I was pushed or "sold to" by him or any of the staff and this location's in a mall so evaluate that how you'd like ;) Super simple to make a same-day appointment via the website and it had been YEARS since my last vision check so appreciate the ease for a much-needed check-up. Thanks Dr. Su and team! read more

LensCrafters - Eyewear & Opticians Near Me - Temecula, California

What happened to the customer service at this location? The employees are so rude, they act like they're doing me a favor by helping me, whether answering questions or adjusting glasses. Last I recall I'm the one spending $350 on prescription glasses, so some kindness and professional behavior should be shown. The vibe here changed, it's unwelcoming. My positive review from years ago (that mentioned Melissa and Chris, as they're not there anymore) no longer applies. read more

Honestly it was hard for me to give a bad review since I've always had a great experience with this company in Mission Valley San Diego. Unfortunately I had a terrible experience with this location. My appointment was at 2 and I wasn't taken back until 30 mins later. Once I was taken back the girl who did some test was rushing. She was nice at times but didn't provide great customer service. I also had to tell her to clean the machines I was suppose to put my face on. They were full of makeup from the previous customer. I would think everything is being sanitized due to Covid but it seems that doesn't matter here. I was then told to wait in the waiting again. I will say the doctor was very nice read more

My wife purchased two eye glasses for a very reasonable price. Did not purchase the eye glass warranty policy as she never has any problems with damage or loss. Returned to have one pair adjusted for proper fit. Was informed by rep that she will not be held responsible for damages during adjustment process and that no work can be done unless we agree to hold her free of liability. It's akin to taking car into dealership and they manage to break a component during repair but I must pay for their negligence. I responded I was not informed of this during purchase process and rep asked if I would like to purchase warranty. In essence LensCrafters is forcing you to purchase the warranty as they will not stand by their work--absolute subterfuge. On the positive side the rep was friendly and very knowledgeable. read more

Coming here was a nightmare. First of all Brandon Zoeckler was a total jackass. The way he approached me was rude and arrogant. Not only was he rude to me but to his associates as well. Seeing this kind of behavior is unacceptable. And should be dealt with immediately read more

I am very upset with Lenscrafters because they double charged me and the lady in charge a blonde lady would not listen to me. I showing her that I had been charged twice on my account (not pending). She simply said no that she only has one receipt and that it's not actually coming out of my account. I tried to show her proof that it had actually come out twice but she did not care and said We only have one receipt and rudely said that's all she can do. I will never go back there again because of that one employee. She could have at least faked that she cared but no. Really great optometrist but terrible front end support. read more

I was in there today to get my frames adjusted, because they were a bit loose, and the girl who helped me scratched my lens and she pretended like she didn't do it... I was going to get an eye exam to get contacts but I was so upset I just left the store... I could've done it myself ... read more

Unprofessional, unorganized, was more interested in up selling than the exam. Unprofessional comments were made and when I questioned the remark said to me, she replied "I'm sorry I'm just really hungry"! read more

Amazing experience, everyone that helped me was so nice!!! Tied and Kaitlin were really knowledgeable and helpful. Jason, the manager was around to make sure everything went smoothly, and I really appreciated his customer service. I have been coming here yearly for 10+ years and LensCrafters always provides excellent eyewear and eye care. I remain loyal!!! read more

I've recently had to change eye doctors & was pleasantly surprised with the quality & convenience of service at this place. The doctor that performed our eye exam was cordial & she gave satisfactory answers to my questions. Their system was down the day of our eye appointment but we returned a few days later for our fitting. They had our glasses ready within a couple of hours! I could never have said that at my old eye doctor's office. Needless to say, I will be back next time I need glasses! read more

Dr. Zoecklar was the most thorough optometrist that I've encountered since I've been wearing contacts and glasses. The Dr. went through the contact oxygen content and the quality of rate grading as well as being able to take my clear contact OUT of my eye for me since I couldn't see the clear lenses and was having difficulty. I can not give enough praise for the quality of care and rime spent during my exam. I will be a healer repeat customer. Thank you!! read more

I have used LensCrafters for many years. What happened? Their staff barely looks at you when you walk in the door. You sit and wait. My husband spent over three hours waiting after picking out his glasses just to pay for them. Ridiculous! They also don't return your calls. I am deeply disappointed. It's sad because I really like the eye doctors there, but I will not be returning. Looking for a new place. read more

I would love to just get my paid for glasses. I've been waiting 3 weeks and now I cant get anybody to answer the phone. Great customer service. read more

Dr. Zoecklar was extremely thorough! A++++++ Optometrist. I have to agree with the comment below. He is hands down the best Optometrist that I have been to since I started wearing glasses/contacts which was in 1998. read more

Just had the best experience at the Lens Crafters inside the Macys in Temecula Mall. Special shout out to Jessica!!! She gets 10 stars for being so awesome. She was funny, professional, and knowledgeable and picked out the perfect glasses and sunglasses for me. The whole staff was super nice including the doctor. If you need glasses, this is the place. Ask for Jessica!!! read more

Mikhala was by far the best sales person/ manager I've ever dealt with. I brought my own prescription, and she was almost off work, but the best customer service and even though we dealt with computer issues, she wins it all. Both my best friend and I had the best time because their staff was amazing. All the yes!!! read more

I've been going to this Lenscrafters for probably eight years. It's a bit pricey, but very convenient and the staff has been good. This time I saw Dr. Brandon Zoeckler who was wonderful! He took the time to explain to me why my vision had changed so much, and didn't pressure me into getting additional tests (which in the past did happen with other doctors). I felt like I got a good, thorough exam, and his chairside manner was great. Now for the scary part...picking out the frames. There were alot of staff members in the store that day, and I could overhear some of their conversations at the front desk, some of which was not very complimentary about other customers. (Take it to the break room, Ladies!) But, I was so fortunate to find Stephanie!! She had helped me pick out some frames before my eye exam, and when I came out from the exam, she greeted me and together we narrowed down the big pile of frames I had collected to two - one for glasses, one for sunglasses. Then, when I came to pick them up, she was there again for me! Thank you, Stephanie! Progressive glasses and sunglasses were ready ahead of schedule (4 days) and all went well. Loss of a star: I would caution anyone who does not have vision insurance (or isn't AAA or AARP member) to be wary of the "specials." I had both a print ad and online printout of an offer for $349, even reading the fine print, I thought I would qualify. But no! no deal for me, for some reason (not stated anywhere) the 3.0 progressives didn't qualify. That should have been in the fine print. Really ticked me off paying for an exam and over $1,000 for two pair of progressive glasses, with all the bells and whistles, that they wouldn't cut me a break for $50 bucks. All in all, a very good experience, but I will shop around for prices before my next exam. read more

Called this morning to ask if they had a pair of glasses in stock, the employee GINA who answered the phone was SO RUDE! She said it would take the END OF THE BUSINESS DAY to get back to me. The epitome of a LAZY ASS employee. It was early in the day the mall couldn't have been that busy. read more

Do let me start by saying my daughter got insurance so we didn't know where to go for an appointment but after calling a few places we settled on LensCrafters in the mall. While I was making her appointment, I told them what was up with the insurance and they said they will take care of it when we get there. Ok. So we go this evening for the appointment. They finally get to us and tell us we have to pay for everything upfront and then we put in for reimbursement. Not what I was told on the phone. I wouldn't have wasted my time to go if they would have told me that on the phone. Waste of time for sure! And to top it all off, the first guy we checked in with was super rude. Guess he couldn't be bothered to finish with us so he passed us to someone else. He clearly needs some customer service lessons. read more

The glasses that I ordered seem to not have proper fitting lenses. One side particularly makes a pop sound while cleaning it as if it's moving or popping in and out of place. The prices of the glasses are also extremely overpriced. I checked the price of the glasses I liked online elsewhere, and I was able to find almost every one for over 100% cheaper. I only ordered because I was about to lose my benefits over the next few days so I chose to use them. Now the associate that attended us was called Karen. She certainly doesn't live up to the name. Karen is a gem. She helped us find glasses within our budget. She also helped me realize that it was time for progressive lenses, which have really been a necessity for a while. She also adjusted, straightened and cleaned the glasses we wore in even though they were not bought there. Now when we returned for the pickup we were pushed around between associates and the one helping was nice but seemed pressed and I felt uncomfortable asking for adjustments after he tried twice with fail. My glasses fall constantly. I appreciate their large selection but really I would only go to try them on and buy the ones I like elsewhere. 3 stars because of Karen, if I were only reviewing her it's be 5+. Thanks Karen! read more

Took my kids to get an eye exam and received the utmost customer service from Linda (Optometrist). Kids loved her and enjoyed talking with her. I recommend her dedication and will definitely come back. read more

My husband and I came here a few weeks ago and boy what a joke the eye exam was! My husband is still upset that Dr. Wang (pronounced Wong) refused to continue his exam by saying "This is the best I can do" and running out the door. We went to the LensCrafters in Moreno Valley the next day and was taken care of the right way. Dr. Wang is a joke and I hope you get the training you need. We won't ever come here again. Oh and if YOU come here make sure you know your insurance and what it covers. One of the staff kept telling me I would have to pay $200 for what I wanted. I knew it wasn't right since I know my insurance. The next day at Moreno Valley I got what I wanted and didn't pay a dime. I don't know what's up with the Temecula location but they sure don't have it together! read more

Horrible service and system. So we literally were 13 minutes late to our 5pm. That's on us. She said it would be 50 minutes before she could squeeze us in after we waited 10 minutes for her to come talk to us. I said screw that. We walked out and then back in like a minute or two and said fine we will wait. She THEN said she actually can't even fit us in now. Wtf?! FTP!!! read more

* * * CUSTOMER'S DON'T COME FIRST * * *First let me say that it is pouring rain out! I rushed here to be on time for an appointment I made online and received an email confirmation for only to be told that they have me for an appointment at a later time and NO ATTEMPT was made to correct their error only to say that there's nothing they can do, it's what the computer says! WOW...REALLY! Great f$&@#% service! read more

After reading current reviews, I was a bit skeptical about this location. However, in the past, I have had fine experience with Lens Crafters. Upon arrival, I was pleasantly greeted, but a woman at the front desk, with a smile and genuine welcome. I was asked to fill out the required paper work, and then directed toward the various selections of Men's glasses. She made my introduction to this location awesome! After being introduced to my greeter, she took me back and said "Oh, I forgot XYZ" about 3 times. Is this a Doctor's office, I thought? I was then given the different eye tests, by their service person. After the initial eye tests - which I understand are all computerized - I was taken to the Dr. He examined by eyes, then provided a prescription. I took my prescription to the front desk, and was asked to pick out a few glasses. I chose a set of daily glasses and after a back and forth about about my insurance, I decided on a pair. I was initially fitted with a fitting tool. I came back back later to pick up my pair of glasses, and they were the wrong prescription. After waiting for additional 20 minutes, I was told someone "wrote out" the wrong prescription for my glasses. Thank God I was not a patient of some disease, or worse! I then came back THE NEXT DAY, after that initial wrong prescript and waited an additional 30 minutes for the 'greeter' and she couldn't find my glasses. She found them after looking all over and apologizing...for 30+ minutes. The glasses fit partially then but I was assured to "you'll get used to them". I trust their advice. I have my glasses. I was assured, "oh you'll be fine after a few days"...it's been a few days and I fear that the "Opps" is more than that. I will be returning for another exam, as I am NOT seeing clear but cloudy spots...something I was told would NOT happen with my new prescription. I am not happy with this location and I would advise other stay clear. read more

Very helpful staff Friendly doctors Great quality specs Pricey but well worth it Will be back if I need anything read more

Thank you to Christian, Dr. Lundquist and the support staff. We were in a little late for our appointment but they got us in anyways and took care of us with a smile and state of the art equipment. No up selling, just good customer service and professionalism. We were able to get my new glasses in about an hour on the same day and they even repaired my old ones for free so I could have a back up pair if needed. I will definitely be back next time. Thank you again for being professional and kind. read more

I have come here twice and they have helped me twice and not charged me. The first time, they GAVE me an eye glass case when I went in to buy one. The next time, my glasses lost a screw, they replaced it...repaired my glasses...at NO CHARGE! ...WOW!...AND FAST TOO....Gratitude Lens Crafters! read more

LensCrafters - Lens Crafters, The Promenade, Temecula, Ca. - Eyewear & Opticians Near Me - Temecula, California

See all

I came in here tonight with a question because my sunglasses had a super tight screw that I couldn't get off and was looking to see what they could suggest to me.. I didn't catch the girl's name that took my glasses back to the lab, but after 5 minutes she came out with my sunglasses and told me that the guy in the lab just replaced my screw... for FREE. I stood there in amazement at how well the job was done and the customer service. DEFINITELY recommend! read more

I really had a great experience with Jennifer who works in the front. I was told that I needed progressive lenses and was nervous, and she took so much time with me. Really, I can't believe how much time she took with me! She assured me that if I did not like them that I could come back and get my regular lenses. I told her that I was 95 percent sure I'd be coming back to exchange them and she agreed that I probably would, but that there is no harm in trying them. She also was very good about making sure I felt pretty in my glasses. My nose bridge is rather large, so I can only fit a certain type. We discussed our children and I told her about my life so that she could help me decide on the progressives. The doctor who did my exam was not my favorite personality-wise. I will see the other doctor next time. He was sharp as a tack though and knew his stuff, but he was a little intimidating. I didn't quite understand why I was was getting progressives. Jennifer was the one who explained it to me. Guess what? I am gong to exchange the progressives, but I'm totally okay with that. The glasses are beautiful and I don't care if I could have gotten them cheaper somewhere else. I have already gotten compliments on them! read more