My experience with LensCrafters has been consistently satisfactory. The store is always clean and organized. Their selection of glasses is plenty and making an appointment is easy. Every now and then, appointment start time to end takes longer than usual which takes a good chunk of my time. But the staff are friendly and helpful. read more

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We have been going here for our yearly exams for years. Honestly, the experience can vary depending on who you work with. We really like Dr. Megan Collette when she does our exams, but honestly all of the doctors have always been good. For the staff who handle the insurance and finalize the glasses orders, we really like Karen (the brunette with glasses). She knows exactly what our insurance covers and what it doesn't. She makes the process easy and fast. Another reason we like going here is because we always find glasses we like. read more

LensCrafters - Chose some shades this time. - Eyewear & Opticians Near Me - Temecula, California

Love this office. Everyone is professional and knowledgeable. Shout out to Harith who helped me during my visit. He provided excellent customer service and made the whole process seamless. He was patient, friendly and genuinely caring. It's rare to find a team that gets everything right, but this office truly does. read more

The space is well lit and organized, and there is a variety of eyewear to choose from. They have a professional staff, starting with the optometrist who was professional and precise. Then, I was assisted by a knowledgeable, helpful, and efficient staff member named Alyssa. I'm loving my new progressive lens, which took no time to adjust to. Thank you! read more

The people are so helpful and so kind! Glasses fit perfect and would definitely come back! read more

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I am reviewing the Optometrist here, not the store. She was very kind and did a great job. I need cataract surgery and I'm trying to pass the DMV test to renew my driver's license. What really upsets me is she told me I had to get a referral for the eye surgery from my PCP. My insurance changed and they dropped me like a rock. Won't even give me a simple referral. This "medical mafia" of insurance and primary care providers is criminal at best. read more

Service at this location was great . They were ready for us at our appointment time and had a dedicated specialist help us throughout the process of purchasing the Meta glasses. read more

I had my appointment at LensCrafters on July 11 2025 and it was just for an eye exam andnew lenses. When the lenses came in, I wasn't sure about the clarity for distance but I took my glasses with the new lenses home and discovered that I could only see clearly in the top 1/8 of an inch of the lens, just below the frame. So, I made an appointment to have the lenses checked and re-ordered hopefully to have clear vision. I'm not sure if they made any change at all because I still cannot see clearly at distance. I will not go to LensCrafters again and I would not recommend this business. read more

What a terrible experience! I got message saying my glasses were ready (Tuesday) and somehow, after inquiring about it today to be picked up (Friday), I'm being told they lost them! Now I have to wait a longer time just for a straightforward prescription. How irresponsible to pay for such expensive glasses and services just for them to be misplaced. They seem respectful, but obviously disorganized. I'm extremely disappointed and frustrated since glasses are a necessary accessory. My name is also very particular, so to misplace them or mistake them for another customer seems ridiculous and bordering moronic. I've attached a picture of my text alert. read more

LensCrafters - This is the message I received from them Tuesday; today is Friday and in the span of 3 days they've lost them! - Eyewear & Opticians Near Me - Temecula, California

Valerie was very helpful in getting my sunglasses adjusted and very attentive with helping me right when I walked in the store

Got my glasses and the prescription was wrong. Ridiculously overpriced, shop around online.

The Len's Crafters in Promenade Mall offers a wide selection of frames, such as Prada, Gucci, Channel, Oakley, Ray Ban, etc. The frames are covered up to $149, depending on the insurance coverage. The staff from the ophthalmologists to customer representatives upfront were all friendly and accommodating. The place is fully lit and well-kept. The location is also convenient if one decides to window shopping afterwards. read more

LensCrafters - Lens Crafters: 40820 Winchester Rd, Ste 1360, Temecula, CA 92591, 20221030 - Eyewear & Opticians Near Me - Temecula, California

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Aida was the Absolute worst representative I've ever encountered, came in just to pick up my daughter's glasses easy enough ,when I asked her for a copy of the reciept ,rudely responded "You should've gotten one" ,I stated no I had not ,what is the problem with giving me a reciept,Then asked her a general insurance benefit question ,told me she didn't know ,didn't even attempt to try to figure it out ,what's unfortunate is this is the only one in the area which gives us more variety .It took everything to me to not treat her the way she was treating us. read more

I highly recommend Dr. Peggy (Shepei) Chen and the entire team at LensCrafters/Eye Exam of California for anyone in need of eye care. They truly go above and beyond to ensure a positive experience!" Also Thank you Jason for your assistance. read more

LensCrafters - My selected eyes glasses. - Eyewear & Opticians Near Me - Temecula, California

Walked in today with the intention of buying a new pair of prescription Burberry's to replace my current pair. I walked around and looked at what they had out. Looked for approx 10 minutes and was never greeted or acknowledged by this staff. Decided I didn't want to buy from them and walked out. Pretty sure I heard one of them say have a good day as I was walking out. Little too late... guessing they don't really get paid commission? Would not recommend. read more

LensCrafters - Staff ignoring a customer. - Eyewear & Opticians Near Me - Temecula, California

I went in to have a pair of eyeglasses and sunglasses adjusted for better fit. The optician was very sweet and helpful. I did not purchase the glasses there and she was happy to help me out and there was no charge for the service. Happy customer. read more

If you are trying to get the new Meta AI glasses please read before you go!!!!!!!! I was trying to purchase the new Meta glasses online, but in order to purchase these, you need to schedule a demo before. So I scheduled the demo two weeks ago. The only location where they do the demos in order for you to purchase them was here in Temecula. On the day of the appointment when I arrive, I was immediately asked if this was a purchase for myself or somebody else. I told them it was for a family member. The lady immediately said she cannot help me because she needs that person there also so they can program the wristband to them. I told her that this was for gift and wanted to surprise them. I tried to ask her if I can buy the glasses and bring them back so he can get them fitted and the sales associate said no it can't work that way. Then she told me that there is a month waitlist to be able to purchase the lens anyway. Basically they couldn't help me at all and made it impossible to buy these glasses. I wish they would inform this information on the email so that way people who come from far away are aware. I came from 40 miles away just to be told that they can't help me. Lens Crafters please put all this important information on the email confirming appointment because it's infuriating coming from far away when I could've avoided the long drive. read more

This LensCrafters was terrible. The service was rude and unprofessional. When they finally got around to acknowledging me after I stood at the counter waiting for them. This place sucks. read more

I love this place Make an appointment or walk in vast inventory. Great exam fitting and assistance..

waited for 20 minutes after checking online to see the store was "not busy" to see only 2 people helping customers. Four different times staff told me they'd be with me "in a minute" to finally be told Ir'd be another 20 minute wait until I could pick up my glasses!!! Terrible service for such a big company. Can you not afford to hire more staff? My family and I won't be buying fromLensCrafters anymore but will go to smaller. more personal offices. Seems LensCrafters is only friendly & helpful up until you pay in full. Very dissatisfied customer read more

Dr. Le was very informative and kind. He explained all that I needed to know about my exam. And Reid was so helpful and made sure he could get me what I needed and also got what I wanted. read more

LensCrafters - My new Tom Ford frames! I am obsessed! - Eyewear & Opticians Near Me - Temecula, California

This is my second time visiting this location without being greeted by an associate. The first time, I didn't spend much time in there and browsed. The second time, I came with my mother and my sons. We browsed the frames, and tried some on for about 10 minutes. Still no greeting, nothing. I hate to bring up race, but I almost felt discriminated against because everyone else was greeted but us. As a business owner myself, customer service is huge. If the service is below par, I don't care how nice your products are, I will not patronize your business and tell others not to as well. A simple greeting would've went a long way. read more

I had a great experience at this LensCrafters location. I had new multifocal, daily disposable contact lenses recommended to me and it's changed my life. I can see distance. I can see my phone. I can see my computer. For the first time in my life, I don't have to wear glasses to see one of these three things while wearing my contacts. The doctor gave me plenty of trials to see which lens would work best and saw me a second time free of charge to hear my experience and feedback. I really appreciate his commitment to a positive experience for me in the comfort and wearability of the lens, but also the crispness of my vision. The contacts I ordered came right away. The frames that I chose were fitted to perfection, and delivered sooner than I expected. I usually have a hard time fitting my prescription into a thin frame like the Ray-Ban's in the photo, but they were able to choose an ultra thin transition lens that would work. Very excited! I do pay a little bit more to go to LensCrafters, and I feel they earned every penny. read more

LensCrafters - Ray Ban, ultra thin, trifocals, with transition lenses. - Eyewear & Opticians Near Me - Temecula, California

My star rating is solely based on the turn around time to receive your glasses. I have used Lenscrafters for over 8 years, and they are more expensive than other places around. However I have continued to go there because they usually get your glasses to you in a few days. I ordered my glasses on 12/24, and was told I would receive them in 2 weeks, we are now at 3 weeks and I still don't have them. Keep in mind, the glasses are paid for, since you have to pay for them upfront. Considering this place charges a premium for their name, they should go back to getting your glasses same day. I will not be returning, I will support smaller Mom and Pop's stores instead. **again this is solely based on turnaround time and pricing. I have no complaints on the in-person customer service. read more

My husband and I went in to get first-time eye exams and I am so happy we did! The staff was excellent, the check-in time was perfectly reasonable, and the doctor we both met with (Dr. Kho) could not have made it easier or more fun. She was extremely knowledgeable, very friendly, answered questions for us (no matter how stupid, and some definitely were), and she even tolerated me taking pictures of my husband which interrupted his exam. Very professional and made it easy on us to get our first pairs of glasses. I will definitely be going here again without question. They had a large selection of frames, a friendly staff milling about to help with our selection, and got us in and out within two hours from check-in to purchase. Dr. Kho is the reason we will be returning...she could not have been easier to work with and her laugh is absolutely addicting, I would return just to hear that laugh again on its own. I would highly recommend this location and Dr. Kho! read more

LensCrafters - My husband announcing he couldn't answer her question because my camera was in the way of the screen for him. Worth it. - Eyewear & Opticians Near Me - Temecula, California

Went to LensCrafters in the mall with my new prescription from my ophthalmologist. I had a specific frame style in mind. Reid, a team lead, and I believe an optician, greeted me and I explained what I was looking for. I have a challenge finding appropriate frames as I have a very small face and most frames are too big. I also wanted a specific color. He immediately went to grab a frame which was the exact color and size I was looking for. Done deal on the first try - and that's a first for me! By the way, they have a large selection of frames, including the name designers. Reid is very knowledgeable and professional. He explained everything thoroughly and answered any questions I had. It was a great experience so far - I have not received my finished glasses yet, but the quoted timeframe is not up. Thanks Reid! read more

We purchased glasses from an online retailer, but they broke the day before we were leaving the country. There was no way to get a new pair and my daughter has a strong astigmatism, so a pair couldn't be made for her on the spot. Chris patiently measured all the glasses and found us a pair that would fit her lenses. I was surprised he was willing to take the time to help us even though we weren't a LensCrafters customer. He was extremely kind and helpful. read more

I had scheduled an appointment to get my prescription adjusted and was told to check in when I arrived, at which point I would go over the prescription with a rep, and then if the prescription were still giving me problems, I would be taken back to see the dr. Come the day of the appointment, I was greeted by a rep named Gina, who asked me what I was here for. I told her "to have my prescription adjusted," she then motioned over to a side table and asked me to sit. I right away did not appreciate her tone. Her questioning of what was wrong with the prescription came off as an interrogation as if I was lying. I nonetheless told her the problem. She then, continuing with a poor tone, told me that I would have to make an appointment with the doctor to have my prescription adjusted. I told her that was what I was here to do. She was confused and asked me again when my appointment was (remember, I told her this when I checked in). At this point, I'm pretty annoyed and tell her to look it up; she has the Ipad and access to their appointment system, after all. After another short interrogation and terrible attitude, looking at me like I'm crazy or lying, she finally goes off t do her job and looks it up. It turns out that they should have had me check-in at the doctor's side of the office (I was not told this when I made the appointment), a factor they should have been able to know and would have if they had simply utilized their appointment system accessible by the Ipads and computers they had. Instead, they gave me a very hostile customer experience and made me feel like I was mistaken. The customer should not be responsible for helping the employee figure out what type of appointment they are here for, what that entails regarding how the rep should check them in and where, whether the appointment includes a visit with dr, etc. The customer should be able to check-in by stating their name and the time of their appointment, at which point the rep should access their appointment calendar, identify the purpose of the appointment and then understand the next steps in the customer experience. I feel that I did all the heavy lifting during this appointment and guided Gina every step of the way, helping her overcome her confusion and reminding her to utilize the resources at her disposal. By doing this, I managed to ensure that I had a successful, though exaughsting customer experience. read more

Dr. Kho is amazing I have been going to her for over seven years. Her personality is stellar and she is such an amazing asset to LensCrafters as well as the whole staff I recommend them totally tell him Jackie Bertone sent you! read more

Shaylee helped out so much with resizing my sunglasses. They don't charge either. Highly recommend

If I could give zero stars, I would. Had a 1240 appointment for an eye exam. Had the preassesment and waited an additional 2 hours just for the 2nd half of the exam. What's the point of an appointment if I have to wait this long to complete the exam? Horrible customer service. Seems like they schedule appointments and don't consider wait time for their patients. If you're reading this, please consider to go somewhere else for your exam. read more

I came in today on 3/7/23 I need to do some repair on my wife's glasses. Robert went ahead and fix them. Great customer service.

Horrible Horrible Horrible Horrible, Dr. Linda kho, Dr. Megan colleta and Dr. Peggy Chen, all need to evaluate your poor time management. Waiting over an hour and a half is just unacceptable. Horrible Horrible Horrible Horrible service PERIOD. read more

Wide selection of frames and excellent insurance coverage that helps make buying easier. Complete eye exam with detailed information about the health of your eyes. The only negative that I experienced was I had to follow up on my lenses to be picked up and they only said "oh yeah they are here". I spent a lot of money and needed them ASAP but no phone call notification. Not the best way to complete the sale and retain customer satisfaction, in my opinion. read more

To Brandon Zoeckler, today went through smoothly for me as a customer everyone treated me with respect. I will not hold my tongue on what I witnessed in front of my own eyes. Brandon Zoeckler disrespected his assistants by calling Jessica an Idiot in front of me. Public humiliation and verbal abuse should not be taken place anywhere. Also, Brandon Zoeckler has no patience for his assistants and should be held accountable for treating them like absolute shit. No coworker should be humiliated or disrespected. Just because you are In a higher position? Humble yourself. This event of Brandon calling his assistants "Idiots" happened at 3:15pm 1/20/22. I wish the best for anyone that is working there. Stay safe out there and learn to respect women at your work place. read more

Just got back from my eye exam - for contacts. Went through all the tests and ended with Brandon Zoeckler, OD. I've had Air Optic Contacts for over ten years. Like them. Wanted them. Dr. Zoeckler went through all the reasons I could not have them and it was #1 it's not good to sleep with contacts. Even if they are rated that you can - you shouldn't unless you are a Fireman who has to get up fast. He showed me the safety ratings. Air Optic lens have a 170 rating - the next closest was a 150. I kept going back to wanting the higher rating. I was told it was $100 a year more. I said I was fine with that. At that point Dr. Zoeckler stood up and told me to go to the Oceanside Lenscrafters because he would not be selling me the Air Optic. I felt bullied sitting in the office. I left with a prescription for what - Brandon Zoeckler and the front desk told me were a "new product". I'm now wondering what kind of kick back is he getting from selling the new "contact Lens". Do I not have a right to receive a more expensive, higher safety rating contact lens if I want them? *Also does anyone know how to contact Lenscrafters??? I think they should know how they are being represented. And it must be said I used the Oceanside office of Lenscrafters for years and always received amazing service. AVOID THIS DOCTOR! read more

I will not give them any stars, that's right,BIG "O" For 3 months trying to get glasses adjusted. They were not truthful about it. Measuring was off several times and their progressive lenses are distorted on the sides. Went to eye doctor, returned with new prescription recommending varilux X lenses and they said it will be $800 more Per set of glasses. That is a rip off! read more

Worst customer service! Prescription was inaccurate and experience was horrible! Staff are inexperienced and unprofessional.

Came in with my husband, receptionist whom I don't recall her name checked my husband in and mentioned the total would be 40 we had insurance so our copay should only be 10 not mentioning anything regarding where the extra 30 was coming from, my husband is a little shy so he didn't want to ask so I politely asked why the extra 30 and where it was coming from and she said they have to tell everyone about the retinal picture though she never mentioned the picture just automatically was charging the 30 she only mentioned it after I questioned her where the extra charge was coming from. read more

This place is a MESS. The staff is so unorganized and can't get their stories straight. It's been a week now, since I've tried to get a copy of my CONTACT prescription. The first time I called the gentlemen sent me a picture of his computer screen with the name of the contacts I have ordered in the past, but nothing with my name on it. Just a picture of a screen. So I call again and asked the lady I spoke with for a copy of my CONTACT prescription, said she'd email it to me. She emails me my prescription for glasses, which I never had an exam for. I only had a contact exam. So I call again, and she says my prescription has expired 9/2021...... Then why would they sell me contacts in 10/2021. A month after it supposedly expired....... The hard copy of my prescription is packed away and in storage until our house is finished. The hard copy shows an expiration date of 9/2022. So instead of telling me my prescription expired in the first place, (which it isn't) they keep giving me the run around. This place is full of dim witted people who don't make enough income to give a shi* about their job. read more