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LensCrafters

2.8 (143 reviews)
Closed 11:00 am - 6:00 pm
Updated 1 month ago

Services - LensCrafters

Eye exams

Eye testing and diagnosis

Eyewear fitting

1 More Service

Retinal imaging

LensCrafters Photos

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Recommended Reviews - LensCrafters

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Reviews With Photos

Susie T.

The people are so helpful and so kind! Glasses fit perfect and would definitely come back!

This is the message I received from them Tuesday; today is Friday and in the span of 3 days they've lost them!
Jwyneth B.

What a terrible experience! I got message saying my glasses were ready (Tuesday) and somehow, after inquiring about it today to be picked up (Friday), I'm being told they lost them! Now I have to wait a longer time just for a straightforward prescription. How irresponsible to pay for such expensive glasses and services just for them to be misplaced. They seem respectful, but obviously disorganized. I'm extremely disappointed and frustrated since glasses are a necessary accessory. My name is also very particular, so to misplace them or mistake them for another customer seems ridiculous and bordering moronic. I've attached a picture of my text alert.

Lens Crafters:  40820 Winchester Rd, Ste 1360, Temecula, CA 92591, 20221030
Jon V.

The Len's Crafters in Promenade Mall offers a wide selection of frames, such as Prada, Gucci, Channel, Oakley, Ray Ban, etc. The frames are covered up to $149, depending on the insurance coverage. The staff from the ophthalmologists to customer representatives upfront were all friendly and accommodating. The place is fully lit and well-kept. The location is also convenient if one decides to window shopping afterwards.

My selected eyes glasses.
Tom S.

I highly recommend Dr. Peggy (Shepei) Chen and the entire team at LensCrafters/Eye Exam of California for anyone in need of eye care. They truly go above and beyond to ensure a positive experience!" Also Thank you Jason for your assistance.

Staff ignoring a customer.
Jordon S.

Walked in today with the intention of buying a new pair of prescription Burberry's to replace my current pair. I walked around and looked at what they had out. Looked for approx 10 minutes and was never greeted or acknowledged by this staff. Decided I didn't want to buy from them and walked out. Pretty sure I heard one of them say have a good day as I was walking out. Little too late... guessing they don't really get paid commission? Would not recommend.

My new Tom Ford frames! I am obsessed!
Diana Y.

Dr. Le was very informative and kind. He explained all that I needed to know about my exam. And Reid was so helpful and made sure he could get me what I needed and also got what I wanted.

Ray Ban, ultra thin, trifocals, with transition lenses.

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2 months ago

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2 months ago

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6 days ago

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1 month ago

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9 months ago

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2 months ago

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3 months ago

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7 months ago

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2 years ago

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5 months ago

Valerie was very helpful in getting my sunglasses adjusted and very attentive with helping me right when I walked in the store

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5 months ago

Got my glasses and the prescription was wrong. Ridiculously overpriced, shop around online.

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4 years ago

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1 year ago

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2 years ago

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2 years ago

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10 months ago

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5 months ago

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1 year ago

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2 years ago

I love this place Make an appointment or walk in vast inventory. Great exam fitting and assistance..

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2 years ago

Helpful 4
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2 years ago

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2 years ago

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3 years ago

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3 years ago

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2 years ago

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2 years ago

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2 years ago

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4 years ago

Helpful 4
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3 years ago

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2 years ago

Shaylee helped out so much with resizing my sunglasses. They don't charge either. Highly recommend

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3 years ago

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3 years ago

I came in today on 3/7/23 I need to do some repair on my wife's glasses. Robert went ahead and fix them. Great customer service.

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3 years ago

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7 years ago

Business owner information

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Matthew W.

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4 years ago

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4 years ago

Helpful 5
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6 years ago

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7 years ago

Worst customer service! Prescription was inaccurate and experience was horrible! Staff are inexperienced and unprofessional.

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3 years ago

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4 years ago

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Ask the Community - LensCrafters

Review Highlights - LensCrafters

Zoecklar was the most thorough optometrist that I've encountered since I've been wearing contacts and glasses.

Mentioned in 2 reviews

Read more highlights

You might also consider

Temecula Creek Optometry

Temecula Creek Optometry

(104 reviews)

$$

While I ended up being seen at their other location, I wanted to post how wonderful the TCO front…read moreoffice staff is. I recently broke up with our previous "Vision Center" because I'd had enough with one of their front office staff. If TCO can retain front office staff as pleasant as this, then I know they must be top notch! We were seen at their Murrieta location and had an amazing experience.

I chose this office based on reviews so I will share mine. I called to schedule a contact lens…read moreappointment a week in advance, they were able to get me in sooner than anticipated due to cancelations, I greatly appreciated that since my glasses had an accident and my contact lens prescription was expired. When I called to schedule I asked how much it would be and they said $15, I'm using new insurance. So, I show up and the doctor is nice however there absolutely no trials in my prescription in ant brand? The doctor had suggested monovision and have used multifocals. I get a pair of lenses that for up close and far that aren't my correct prescription, they seemed good enough while jn the chair. I had previously informed the doctor about only having contacts for distance and no glasses, also having an event at the end of the week (that I found out I need to read now) along with a vacation the following week. All is well she said they will call me when the trials arrive. However, once I go to check out, they inform me it will be $95 which they did not disclose, and it is fine for a contacts exam just irritating they couldn't share that when I asked. But what really got me was that they said it would be $95 TO ORDER THE TRIALS! I'm very familiar how optometrist work with representatives for the companies, ordering trials is free btw, so this already was a red flag. I let them know that I would be in at the end of the week to make a payment. They then informed me they will order trials at that time of payment only. I've never heard of such a thing. So I call Wednesday to explain my situation again and to check if there is any trials that could possibly be in sooner than a week after next Friday. That's when the person on the phone rudely said: what I need to know is if you're going to do the exam, she said this twice throughout the conversation, needless to say, I said no and canceled my husband's appointment for Friday. I will be going back to my old office where they don't expect payment before ordering free trials nor do they waste your time. The girl that took over the phone call is not very nice and is very pushy, I personally don't tolerate that. The doctor was nice however the staff interaction is not worth returning. I do not recommend this office for contact lens exams.

Vail Ranch Vision Center

Vail Ranch Vision Center

(22 reviews)

This is the 3rd time coming here and they're closed!! I'm sitting literally in the parking lot…read more It's 3:11pm. And they're closed. The first straw was them having some illiterate person call me and say oh you're due for your vision check and then call her back to schedule my appointment and she says do you have insurance and I said yes. Her: Well we don't see it. Me: So I'm like, it's the same insurance I've had. Me: Why would you call me if I'm due but you don't see my insurance? Her: well your insurance said yiur due for your annual 2 year appt. Me:.. so you see my insurance but you don't see what plan I have? At that point I'm so fed up. I said I do have insurance?!! What are yo I talking about. If I didn't then I would be seeing you. Y'all need to train your people better. And learn to communicate. Time, notifications, call reminders. And the exact location. So once I tell her I have insurance, I said, why else would you have called me when I've been there before and I have had the same insurance. This girl had no idea what the heck she was doing to schedule me and apparently I can definitely tell she was new and it was really irritating first of all. Second of all, I get to my appointment after everything's been scheduled and I show up only to find out that their doctor had called out apparently for some emergency. And they at south 79, forgot to tell me that my appointment was half across town on Winchester had a completely different location that I had to go to. So on top of that I was running late by 30 minutes and then on top of that I was only able to get to the Winchester Doctor and I only had about five minutes to spare between my next appointment since I have limited availability to do anything with my hectic work schedule. These two offices are both inconsistent and it's very frustrating when you're supposed to be OPEN until 530. You should have someone there at all times. This is the most annoying is thing I've had to deal with with this company. I have been trying to get to my appointment to pick out my glasses (for 4 weeks now) and they said there is no appointment needed just to walk in. Apparently both offices are different rules and gals that work there. The one off the South 79 in Temecula I guess I have to have the doctor be there in order for them to let you get your correct Glasses. So this is the first time I've attempted to try and get my prescription glasses. The one on Winchester said walk in and we have a different specialist. No need for the dr. I will also note that the doctor on Winchester was very good. She was very thorough and did a really nice eye check up for me. I found out I have somewhat of a stigmatism in my right eye, and I was very satisfied with her services but the front desk girl on the Winchester Definitely didn't have a clue in notifying anybody about their appointment when most was halfway across town which is really frustrating. She was rude saying "dangggg girl, you have bad eyes",,, I'm like yeah cut that street slang and be professional. It's not cute or funny or making my day any happier to deal with YOU. IF I can ever get in for my glasses hopefully it's the last time dealing with them and they can fix this mess. Fix you hours. Update you google account for your office hours or whatever y'all need to do.

This is my go to Optometrist from now on. They take care of multiple services and even offer Lasik…read more When I first arrived the staff made sure to greet me as soon as I walked in. I am so used to other offices not being diligent or even giving a simple greeting. The Doctor listened to all my questions and made sure I felt comfortable. They are great on educating the patients as well. They have a great selection of glasses styles. Name brands galore!!! The staff even helped me make the decision on which style to choose. Very down to earth and friendly. It's a one stop shop. I am brining my kids here to get their first pair of glasses. Come here you won't regret it

Optometric Vision Experience

Optometric Vision Experience

(149 reviews)

$$

Wow, this review is long overdue…read more After moving back from Las Vegas many years ago, our family searched for and tried several other Eye Docs in our local area. Sadly, none of them were what are family was looking for in this type of provider. After searching again, we found Dr. Jury's practice! We have been patients of Optometric Vision Experience for maybe 9 years now: we could not be happier with Dr. Jury and his entire staff, from the front counter to frame searching, frame fittings and drop-in frame adjustments. His office and staff are always very accomodating for scheduling our family's annual eye exams and any appointments we may neeed for any type of eye/vision concern. Dr. Jury himself is great eye doctor and our family is very lucky to be his continued patients. He is thorough, patient, and answers all all our questions in an easy to undestand manner.

A follow up review after many years! I recently had an…read moreexcellent experience at Dr. Mark Jury's Optometric Vision Experience in Wildomar. From the moment I walked in, I was warmly welcomed by the friendly front desk team. After a brief wait and some quick paperwork, I met with Dr. Jury for a thorough and detailed examination. He discovered an issue with my left eye and took the time to explain everything in detail, and referring a visit to a retina specialist. Overall, it was a wonderful experience, and I highly recommend Dr. Jury and his office!

Solace Optometry - Waiting Area

Solace Optometry

(104 reviews)

$$

We drove about 40-45 minutes to visit Solace Optometry in Murrieta, and it was absolutely worth the…read moretrip. My husband originally found them on Yelp, and while the near five-star reviews caught our attention, what really sold us was their designer frame selection. They did not disappoint. The doctor had an amazing bedside manner. She was gentle, professional, and genuinely kind, which made the whole experience comfortable from start to finish. The office itself was spotless and beautifully styled. I especially loved the framed macramé Ojo behind the reception area. Such a unique touch. Both techs were fantastic. My husband and I honestly had a blast with them. Super friendly, easygoing, and they made the entire process feel fun instead of clinical. We also recently moved, and the techs here took the time to explain materials and add-ons in a way that actually made sense. In over 20 years of wearing glasses, no other place has ever broken it down for us like that. When I mentioned how much I loved their frame selection, they shared that their manager personally curates all the brands. You can tell, because the selection is . I ended up with stunning Gucci frames, and my husband picked out matte black Spy glasses that are nerdy in the best way but still totally manly. Perfect upgrade for him. And when my husband saw the price tag on my Gucci frames... let's just say one of the techs came to my rescue Great people, great energy, beautiful selection. We will definitely be back.

Finding the right optometrist can be stressful, so when I decided to use the Yelp platform to…read moresearch for one, I felt confident I was making the right choice by doing some research first. Solace Optometry was AMAZING! Dr. Saleh is remarkably kind and compassionate. She truly listened to my concerns and understood exactly what I was hoping to achieve with my contact lenses. She took the time to carefully address my astigmatism and recommended that I try a new brand. I'm currently testing them out, so we'll see how it goes. She sent me home with a four-day trial, and I'm looking forward to giving her feedback on the Precision1 lenses. Booking an appointment was incredibly easy. I simply called, and they were able to see me the very next day! The office itself is cozy and inviting, located in a convenient shopping center with plenty of parking. The staff is extremely helpful, friendly, and resourceful. Overall, I left feeling really confident about my experience. I think I've found the optometrist for me

LensCrafters - opticians - Updated May 2026

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