Wow, this review is long overdue. After moving back from Las Vegas many years ago, our family searched for and tried several other Eye Docs in our local area. Sadly, none of them were what are family was looking for in this type of provider. After searching again, we found Dr. Jury's practice! We have been patients of Optometric Vision Experience for maybe 9 years now: we could not be happier with Dr. Jury and his entire staff, from the front counter to frame searching, frame fittings and drop-in frame adjustments. His office and staff are always very accomodating for scheduling our family's annual eye exams and any appointments we may neeed for any type of eye/vision concern. Dr. Jury himself is great eye doctor and our family is very lucky to be his continued patients. He is thorough, patient, and answers all all our questions in an easy to undestand manner. read more

Optometric Vision Experience - The image shows the interior of an optometry store with multiple eyeglasses display racks on the walls, a small desk with two chairs, and a mirror. The store has a neutral color scheme with carpeted flooring, ceiling lights, and framed pictures on the wall. The reception area is visible in the background, indicating a professional setting for eye care services. - Optometrists Near Me - Wildomar, California

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A follow up review after many years! I recently had an excellent experience at Dr. Mark Jury's Optometric Vision Experience in Wildomar. From the moment I walked in, I was warmly welcomed by the friendly front desk team. After a brief wait and some quick paperwork, I met with Dr. Jury for a thorough and detailed examination. He discovered an issue with my left eye and took the time to explain everything in detail, and referring a visit to a retina specialist. Overall, it was a wonderful experience, and I highly recommend Dr. Jury and his office! read more

More organization. Better billing and payment system. Appointment setting, rescheduling and cancellation needs to improve. Examples of above to let you know of my experience are as follows: I was called in regards to my daughters appointment needing to be moved forward due to optometrist leaving early so I cancelled it. I went in today and front desk asked if I am still keeping the appointment. I informed her that it was cancelled a week ago. I was told personnel would be available to speak to me in regard to the billing and credit to my credit card and no one is here as of yet. I was charged on one credit card and received a refund on to a different credit card that I originally used but wasn't charged on. Due to a fraud alert. Big mishap though I went in on that Saturday to rectify it and spoke with personnel I was told it would be fixed though no one called me in reference to nothing being done for this mistake. I have taken my family and their RX to look elsewhere where in regards to optometrist in the Orange County. read more

Optometric Vision Experience - One of the front entrances. - Optometrists Near Me - Wildomar, California

This was a wonderful experience; the staff was friendly, and they offered a wide variety of frames options to choose from.

they are very rude and unhelpful to customers having lower insurance policies there very judgemental making you feel very uncomfortable it's sad to say that this place you can see obviously only helps and are courteous to paying customers and higher insurance.they don't offer help when needing to pick out glasses only to high-end customers with money and i guess look expensive.i do not recommend or will i even mention this place to anyone i will let others that mention this place to definitely go somewhere else..i was treated very rude and they actually asked well do you want glasses ,ugh thats whole reason to go to the eye doctor is so they can tell you if you need glasses hmmm please do not go here read more

Better customer service lady was really rude had an attitude And plus it felt like they really didn't help me out. I wanted to keep my old prescription reason being because I liked it but for some reason, they said no. But what eve read more

I've been seeing Dr. Jury for many, many years. He has been my family optometrist and seen my children as well. The staff is always friendly and make me feel known and seen, even if I just come in once a year. But I look forward to that once a year experience. Dr. Jury listens and answers my questions and concerns. He's even advised me on other health concerns and alleviated my worries. It's a great family office! read more

Tina is amazing she helped me with my problems I was having with my glasses. I was so honored to have someone help me and educate me on my needs. If anyone needs assistance in getting the correct frame for your face and where your eyes should be in your lens. PLEASE ASK FOR TINA. Thank you Tina for all your help read more

Great place and friendly staffs. Highly recommend this place who needs eye doctor and glasses.

Very friendly and helpful staff, they helped get my first pair of glasses and made the process super easy. Dr. Lee was so nice, and she took her time with me. I appreciate the professionalism from everyone, and would recommend Optometric Vision Experience to my family and friends. read more

I have been going here for my eye exams and eye care for three years. Nothing but great experiences with everyone here. Great staff, very knowledgeable and always on time for my appointments. I would highly recommend Optometric Vision Experience!!! read more

Took my 3 year old son here with a prescription given to me from Rady's children! After the glasses having to be remade and waiting for another 3 weeks (4 weeks in total) my son said they weren't comfortable. He wore them for a week and wouldn't look right through the lens he would avoid it. Being a mom I kept telling him to look through it. After a week of no improvement and seeing his eye become lazy (he has a condition we're trying to improve) i decided to call Rady's. They advised going to their optometrist to check the prescription. Turns out the prescription was completely off. How she explained it is he was given the prescription was for a patient who's near sighted and he is far sighted. His prescription should be +4 sphere and +1.50 cylinder. What I was given was -7 sphere and +1.50 cylinder! How do you mess up THAT bad?! Such poor negligence! When I advised them of their poor error and asked for a refund they didn't even apologize for the inconvenience/ messing up. My poor son was just walking around with prescription completely wrong for him! read more

Optometric Vision Experience - The prescription that was made - The image shows two prescription receipts from Topcon, labeled CL-300 and CL-200, with details about spherical, cylindrical, and axis measurements, along with prism and prism base information. Handwritten notes above mention issues with PD (pupillary distance) and oc height, indicating they need to be remeasured. The receipts include patient information and timestamps, and the paper appears slightly crumpled. - Optometrists Near Me - Wildomar, California

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I've been going to Dr. Mark Jury since his doors opened. Over 25 years. He is very caring and has helped both my husband and myself. Excellent doctor!!! read more

I went in for new contacts. I get ulcers in my eyes often so I asked to refill the prescription for the eyedrop. The doctor said yes, but they didn't give it to me when I left and my contacts were mailed to me so I called today to ask if I could pick up the eyedrop and they told me I needed to schedule another appointment to come in and check when she did two weeks ago and said she would give me the drops. they just really want my money for another office visit. It's a scam. Be careful. I get my contacts cheaper through the Internet. read more

Dr. Jury is a compassionate optometrist who truly cares about his patients. I was seen for an eye infection. The next day Dr. Jury followed up to ask how my eyes were doing. The front office staff is always welcoming and pleasant. The office has a wide selection of frames to choose from. Knowledgeable opticians to educate and explain lens options. Thank you Optometric Vision Experience! read more

I have been going here for years. And the staff is always friendly. They are super busy, but worth it! read more

Optometric Vision Experience - Optometrists Near Me - Wildomar, California

Dr Mark has been amazing- took the time to know me and the family. Very friendly private practice.

I forgot to write a review a while back, but I had been going here for years and staff is always super friendly and helpful. The doctor always provides the best possible care and really takes the time to get to know patients and make every visit a good experience. read more

Such a positive pleasant experience. Staff was helpful, patient and fun to talk to and ask for opinions on frames. The Dr was very thorough and incredibly informative. Very happy with my decision to come here. As far as options for frames both reading glasses and sunglasses, they had so many options. read more

I changed optometrists last year and found Optometric Vision. I do not remember who did my exam, but he was friendly, courteous and seemed knowledgeable. But when it came to getting my glasses, it took 7 weeks. I wasn't happy about that. I got my glasses in Dec 2020. Six months later, while wearing them, the left part of the frame suddenly falls off. I thought it was missing a screw. I went to the office to get them fixed. A friendly, male assistant, was attempting to help me, when a rude woman, who called herself the optician, interrupted the assistant and me. It wasn't a screw that was the problem. The plastic just broke and couldn't be glued because the glue could get on the frame. I found that hard to believe. The glasses were under warrantee, so I will receive a new pair in 4 weeks. I have never broken a pair of glasses. How can one side of a pair of glasses suddenly fall off? This is shoddy manufacture/workmanship. Paying over $300 for frames and lens and they break? Then I have to wait 4 weeks, which will most likely turn into 7 weeks, like what happened last year, isn't appropriate. This office needs to find another eyeglass manufacturer. To add to this the top of the lens over the right eye isn't mounted to the frame correctly. There's a space between the top of the lens and the bottom of the upper part of the frame!! Do not purchase glasses from them. read more

Optometric Vision Experience - Faulty frames - A pair of eyeglasses with a black frame and clear lenses is displayed on a pink cloth surface. One temple arm is detached and lying separately to the right of the glasses, indicating the glasses are broken or damaged. - Optometrists Near Me - Wildomar, California

I despise going to the eye dr. I have an unhealthy fear of eyes..lol. However, I've always had great experiences here. Dr. Jury is very thorough and kind. He was understanding of my fear and took time to help me understand what he was doing and what is going on with my eyes. The staff is super friendly and helpful! Highly recommend read more

These folks are 1st class. Every time I go there I'm politely greeted. Yesterday, I went to get my sunglasses fixed as they do minor repairs for FREE!! Yep Free and I did not buy my prescription glasses from them as I have insurance thru my wife's plan. Non the less, VANESSA was friendly, told me what the issue was and fixed it on the spot. No charge. You rarely see that customer service in today's world. Thank you. read more

First impression: walked in based on referral, staff was very quick and attentive, as I broke my frames and was in need of help. Staff was quick to offer solutions even though they couldn't help me in-house. Being new to the area I appreciates their help. They offered to fix my frame if I could find replacement online, and offered a business nearby that could fix my frames for the short term until I could return for a replacement. I returned shortly thereafter for an exam. The staff was very friendly. The exam was great, never felt rushed, and the doctor spend extra time getting to know me and my situation. Bottom line I was very happy with their service in all aspects. read more

My wife and I had our yearly exam recently. Dr. Jury and his staff are always welcoming and helpful. When you call to make an appointment, as you are talking, they are working on your insurance carrier information and making updates as needed. We are always pleased with Dr. Jury and his staff and appreciate everything they do for us. read more

Dr. Jury and staff are all so great. Dr. Jury is an awesome optometrist and we have been patients of his for over 10 years. The staff is also friendly and helpful. Carly helped me today and she was so nice and made picking out some glasses an easy experience. They have a wide selection with a budget section in the back corner all the way up to Maui Jim's and other higher end brands, in regular glasses and sunglasses, so you really have a wide range of selection for all budgets and for each member of the family. Go see Dr. Jury if you need your eyes checked out and need some new glasses. read more

I always get compliments on my eyeglasses & that is thanks to Carly D @ Optometric Vision. She is truly a joy and excels at customer service every time! I love how Carly listens, takes her time patiently with each client & literally goes above & beyond on every visit. I did special orders last year and my selection didn't work, but Carly went right over and found a similar pair, popped out the lens like a wizard LOL & boom! I fell in love. I doubted I would like them as much but as always Carly was spot on! I get compliments EVERY time I wear that frame! I swear these are the best glasses I've ever owned! This year she did the same with a frame I barely wanted to try - boom fell in love! I absolutely love love that this offices takes time and does not forget that you are an individual and this is your individual experience. Carly excels in 5 star customer care! I swear last night I was shopping and saw some frames I loved and immediately thought of Carly! - she is my eyewear guru & a joy to have at my disposal. I said I must write a review because who thinks about the gal at the eyeglass place? Clearly she has made an impression on my heart. The designer frame selection, exams, technical support & professionalism at O.V.E. is A+. Carly outshines them all and is truly Top Tier! Thank you Dr. for having this in Murrieta! If you are looking for an Optometric Vision Experience this is the office for you! read more

Optometric Vision Experience - Last Shopping & remembered Carly said I'd love this luxury brand! She was 100% correct! - A woman with wavy, light brown hair is taking a selfie inside a retail store. She is wearing pink sunglasses with a flamingo detail on the side, a black cap with pearl embellishments, and a white hoodie. The store background features shelves with handbags and accessories, and a logo on the wall. The image captures her smiling face and fashionable accessories. - Optometrists Near Me - Wildomar, California

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My family and I have been seeing Dr.Jury for years. He is always very polite and friendly and does not rush through patients! I love the optical staff, Carly is so good at listening to wants and needs and she always takes the time to find what we want. She will go out of her way to help. I feel confident working with her because she is honest helpful and knows so much. We have sent friends to this office because of those two! If they don't have a frame you like Carly will find one and order it! read more

I had an eye exam for the first time at this office and the staff was very friendly and the doctor was very thorough. He was very nice and explained everything in detail and would definitely be making this my opt spot. They're quick as well and don't have you waiting forever. Would definitely recommend! Thank you for being very welcoming and thorough!! read more

We have been going to this place for our eyeglasses as well as sunglasses for a few years now. We have ALWAYS received prompt attention, and when we had questions, each person took the time and effort to make sure we were taken care of, not just rushed through. There are four of us in our family and we never had one issue with any of the people that work at this office. They take their time to go over each result and exam with you and if you purchase glasses or sunglasses, they make sure you get the best deal for your money and your insurance coverage. How ANYONE could write a bad review about this place just does not make sense. As I said, we have been going here for about 3 years now and not once have we felt we had a bad experience. I personally want to acknowledge Dr. Jury, Elsa, Patty, and Karissa for their outstanding and kind professionalism each and every time we are in their office or have to call. Oh, and they have an AMAZING selection of Maui Jim sunglasses too if you are in need. Some of the best selections I've seen, in fact, it is often difficult to just pick out one frame. I hope each person in this office reads this and knows, this family appreciates your help and patience with us. We know it must be difficult dealing with people during this crazy time with masks on, masks off, etc. but you handle it exceptionally well. We will always be back for our eye exams and visits. Thank you again! read more

What a fabulous experience, there is a great Maui Jim and Tiffany selection. The front desk ladies are exceptional...Kim and Cora. Make sure that you tell them that the Fears said 'hi'. read more

The doctors are both awesome! They have awesome customer service from start to finish the receptionists are wonderful and they doctors are considering one is new I thought he might not measure up but he has been a wonderful addition. My kids and I have seen both doctors and both are great! read more

The entire staff was very friendly and knowledgeable about contacts and glasses. I had great help and they went above and beyond. I highly recommend this place! read more

They saw me last minute after my dog scratched my eye. Very kind and helpful front desk. Doctor was very easy going, made me feel comfortable and even stayed late to help me. 10/10 read more

I saw Dr. Love for my appointment and he did a great job. He showed me how much my vision had changed from the previous exam. I liked that because it gave a nice point of reference for me. The staff there is also great and they really explain what your insurance will pay for. I told the Dr. I was moving out of state and without asking he printed out my records so that I could take them with me. I hope I can find another doctor as nice and good as Dr. Love. Overall very good doctor and staff that I have no problem recommending. read more

I have been with Dr Jury's since 2012. This office is great. Clean & great customer service. Doctor is extremely patient. I am extremely picky on my doctors in any field. I proudly reccomend this business & staff. read more

Amazing office, friendly, super informative and patient. Dr Jury is easy to chat with, non judgmental and very thorough. Tina helped me in the front office. Very sweet patient woman Who helped me with my choices and explained everything with a smile. Will definitely continue to return to this office. Thank you all for your help. read more

After a horrendous experience with another optometrist, OVE took us in last minute and helped us with my son's glasses, even though he had a bit of a complicated prescription. The entire staff was super friendly and helpful. I was very appreciative for all of their help. We will be back! read more

I have called this place twice to set up an appointment because I'm a new patient. The first time, i was asked to hold because the lady was with someone and left me on hold for 30 minutes so I hung up. Just now, the second time, I was asked my information, then left on hold for about 15 minutes. If this is how they treat their customers/new patients, then I want NO part of their business. What a scam they are! I wish I could give them a zero star. Absolutely terrible. read more

This was my check up appointment. Starting from my appointment visit I showed up 5mins early. My kids came with me, we waited and waited till 17 minutes passed by I finally had to ask if my appointment was as scheduled. They never kept me inform doctor is running late Or even apologized. When I finished with my appointment for the follow up all the front desk people were so busy laughing about something on the cellphone. I said bye and no acknowledgment from the front desk. After a week of trying my new contacts I called to order my contacts a full year. I asked what would be my patients responsibility and the receptionist said $15 I repeated $15 to confirm. 1 week after I go pick up my contacts and my total turns out to be $57 including with discount. I asked for breakdown $45 was for the optometrists check up. I was a upset because never did I get informed of extra fees. The check up should be part of my exam. I been to several optometrist in my life and never felt I was being pinched for everything. So I mention to the front desk if there will be a charge it needs to be explained and also bill my insurance for any appointment. I'm dissatisfied with quality of service and I never will come back. I plan to go back with my previous optometrist that's in San Diego. read more

I had an appointment this morning, I walked in and the people who worked here weren't wearing mask. I was surprised and very uncomfortable. The lady asked me if I would like her to wear a mask? I said I would appreciate it. As I was filling out my paper work I noticed none of the people working there had a mask on. I asked her, "I thought it was required to wear a mask?" She replied "Not in Riverside not required " I was so uncomfortable and angry. I told her the Covid-19 could be on your clothes, touching their face or cough and infect me. I have health issues and by them not wearing a mask made me at risk. I feel this was a Eye Dr. They should be more careful and considerate to their patients. Needless to say I cancelled my appointment, she asked me if I wanted to reschedule? I sad "NO! I WONT BE BACK. She said other patients aren't wearing a mask, I sad I can't control them but the employees are at risk as well. Other Eye care offices are taking your temperature at the door and require mask are required by everyone. read more