I had such a great experience at LoBue Vision Center. After going to the same location for over a decade, I decided to try something more local for time sake. From the minute I stepped into the office, everyone was so friendly and professional, I was very impressed. The office was clean and very sensibly laid out. Dr. Alan Arabi was very informative and performed a comprehensive exam. He took the time to understand my particular vision needs and prescribe accordingly. The nice lady Carmen, who manages the glasses selection, was super nice and helped me find the perfect frames. I was impressed with how many options they had to match your budget needs. I picked up the glasses this past week, which was also a super quick and easy trip. I immediately noticed the superb quality and better focus. I will definitely be back for all my annual exams and really appreciate their amazing service! read more

Best eye doctor and assistant I have ever had, new classes are perfect and cost half of my last pair I got from Eye Appel, they were terrible. read more

Lobue Vision Centers - Optometrists Near Me - Winchester, California

Location is clean. Good amount of frames to choose from. Staff is extremely helpful and kind Would have to say the only thing a little annoying is they require you to wear a mask inside and I always seem to forget it so back to the car I go ‍ read more

I'm very disappointed in this clinic. Over the weekend I believe I have a contact lens in my right eye that I could not get out. I went into the clinic first thing Monday morning asking them for some kind of help as this is very unnerving. Instead of offering to even look at it to see if there was something stuck in there, they referred me to urgent care and said there's nothing they can do to help me. If it was something that needed medical treatment, they could've said yes it's in there and yes, we need you to go see your doctor. But has they looked and said that there was nothing in there it would've relieved my anxiety and I would've been able to just go to work. As their client, this is the least they could do to help me. I will not return to this clinic or refer it to anyone else in the area. read more

Super friendly and amazing staff. The Dr took her time with us and even gave my little guy some snacks cause he was getting bored. I highly recommend them! I've had glasses for a while and she fixed my prescription so I don't feel like I'm in a fishbowl. So grateful! read more

I came here yesterday for my first eye exam In a very long time. from the minute I walked in, It was very welcoming. staff was very kind and helpful. Bertha was extremely helpful throughout my entire process and helping me find the perfect frame for my glasses!and the Doctor put any eye concerns I previously had at ease. thank you! I definitely recommend this office! read more

We had an amazing experience for my son and my husband's exam! All questions were answered and we left at ease and very satisfied with our care. Receptionist Bertha was so caring and helpful and informative throughout our process. Dr. Groom was very helpful as well and addressed any symptoms my husband was having! Thank you! Highly recommend! read more

I am NEVER coming back here again!! I was treated like I had the damn Plague and all I was doing was picking up new lenses for my glasses. And to the lady that switched out my lenses, this is the second time you have helped me, and again you have been nothing but rude. *****UPDATE**** 4/3/2020 Julie, Thank you so much for replying back I really do appreciate it. But your "apology," wasn't even an apology to begin with. "I'm sorry if our protocol made you feel-" You should know starting any apology like this, is already NOT going to be sincere and you obviously don't mean it. It's not your protocol for Covid-19 that I had a problem with, it was your rude employee. Even before everyone was put on high alert over this virus, this particular employee of yours had an attitude each time she was asked to help me. So please stop making excuses for your employee to be rude to your PAYING customers. Side Note: I really did like coming here for the customer service in the very beginning, because it's was great. But as soon as I paid for my glasses and your services, everyone's personality changed significantly. read more

5 stars for Dr. Lee and Dr. Groom. They are great eye doctors. Professional, kind and excellent patient care. However their medical assistants and receptionist have horrible customer service, lack communication amongst staff and never seem to get things right. I have been going to this place for a few years and each year the ladies at the front desk always screw something up, which makes the visit unpleasant. The only reason why I continue to stay at this location is because of the doctors. I dread having to deal with their staff. read more

From the first call to make an appointment to the actual appointment, I was pleased. The staff was very friendly and kind. I plan to go back for my next eye exam! read more

I will be back for my yearly eye exam! This morning I stopped by to see if they would be able to fix my sunglasses. We are somewhat new to the area and I was unsure of where to go. I was greeted with friendliness and professionalism. The women right away took my sunglasses and then called me within 10 minutes to let me know they were fixed. It was so kind of them to take the time to repair my sunglasses. Blown away by their kindness! Thank you, Lobue Vision Center! read more

Outstanding people who care I Highly recommend this facility. And you don't have to wear a mask if you don't want to read more

HORRIBLE!! First off, it isn't easy for my husband and I to take time off of work. My husband had to be seen immediately for retinal blood vessels discovered in his eyes. Called, made an appointment to which the lady said was "this Thursday" ie. 7/12. I called on 7/12 to get address when the receptionist said it was made for 7/19. I explained that it was an emergency and she said he could come in on 7/13. We were bummed that we took 7/12 day off but knew we had to ask for 7/13 now. On 7/13, we were driving from Rancho Cucamunga area into Murrieta for the appointment. Noticed that we were gonna be ~5minutes late and gave them a courtesy call. They refused to see us!!! I told them that we were only 1 mile away and would be only a few minutes late and they said we had to come back on Monday! Screw these people...completely not understanding of the situation and of my husbands condition! read more

Excellent services. Very professional and educational. Purchasing my contacts and frames were an ease due to the individual attention received from the front staff. Very people oriented. read more

First time customer. Staff was courteous and professional. I would recommend them and, use them again for my vision needs. Thanks!

Staff is great but they will not give you your full prescription because they want you to buy from them. They refused to give me my PD distance. So sad because I'm paying for a service and I'm not getting my total prescription. I will keep posting this, maybe they'll change their policies. read more

What It wonderful experience I had at Labue. I'm not even a patient there. I walked in because my prescription glasses kept falling apart. They put a new screw in, clean them, checked them and all with an amazing smile and attitude. I was so thankful and will be getting my glasses from them in the future. read more

I found Lobue staff to be very helpful and friendly at the beginning when I was paying for their services and products. However, afterward, once everything was paid for, the customer service fell very short. I have had a couple of issues with them. My first issue was when I purchased progressive lenses. They upsold me on everything and I paid over $500 for the lenses (and that was with insurance). I primarily wear contacts, so the glasses were just for back-up purposes. They measured where in my vision of field the prescription should change and ordered the glasses to be made. I had never worn these type of lenses before so I wasn't really sure what to expect, or more specifically, I wasn't aware that I should try them on in front of a computer or something that I had to read in order to make sure the lenses were correct for near-sighted vision. They seemed fine when I tried them on for far-sighted distance. However, a few months later when I actually needed to wear them for work in front of my computer, I couldn't see a thing. I took my glasses back to Lobue and it turns out that the grading (or whatever they call it) of the different prescriptions within the lense was not at the accurate level for my near-sightedness. I asked them to fix it for me and I was told I would have to pay for a new set of lenses, which alone were around $300. Mind you I had spent over $500 on the glasses originally + a year's worth of progressive contact lenses. Needless to say, I wasn't going to pay another $300 for glasses that I only needed to wear occasionally. That was $500 down the drain. The next year when I needed a new set of contacts, I reluctantly went back to Lobue, because they were the closest center to my home. At this point, I didn't want to mess with progressive lenses of any sort; plus the contacts always seemed a bit fuzzy. So the next time, after a couple of tries, we found the right non-progressive prescription for working in front of the computer. I picked up my next set of contact lenses only to find that the prescription wasn't the strength we had agreed upon previously. I didn't know what the correct prescription was, I expected Lobue would have that info in my file - but they just had the wrong prescription strength. And guess what? After a lot of back and forth (and time wasted) I was told I would have to pay another exam fee to get the correct contact lense prescription. They refused to acknowledge the error on their part in either of these instances and instead of providing good customer service, they were more interested in trying to charge me more at every turn. I will not be returning. read more

quick & easy, this place is amazing. speedy staff and very welcoming. i would prefer this place over a walmart or big brand, they really take pride in what they do. got in and out with an exam and contacts within 30 minutes! read more

I value my time and their receptionist Ana wasted my time. I called Lobue to schedule an appointment for a contact lens exam and fitting. I clearly informed the receptionist that I only needed the contact lens exam and not glasses as I have a very recent prescription from another optometrist. I asked what the fee is and was informed of the fee for the contact lens exam. When I arrived the receptionist who checked me in informed me that I needed to pay for both a contact lens exam and a eye exam for glasses. $155 for the glasses exam and $90ish for the contact lens exam. I promptly explained the conversation I had during scheduling and told her I just had the eye exam a few months ago. She asked me if I had the prescription with me. I told her yes it's actually in my car. She got up to ask Ana about it and Ana told her I had to pay for both exams anyway and that they wouldn't allow an outside prescription. I told them to cancel my appointment and I called another optometrist and scheduled an appointment for a contact lens exam only without a problem. The plus side is I realize that Lobue is overpriced as the fee at the other providers I called is much cheaper and they don't force a contact wearers to pay for two exams when they just received a new eyeglasses prescription from somewhere else. I have been a patient at Lobue for several years. I will no longer patronize their business. read more

This is my first eye center for me and my kids and I love it. The staff assist you right away or at least acknowledge you when you enter. The female doctor that is there on Saturdays is knowledgeable, honest, and informative. The gal that assisted me and my son in picking out our frames is very nice and helpful. The entire team, at least on Saturdays, are awesome! Not to mention, the place is nice and tidy. read more

All the ladies throughout the office are so sweet & helpful! Office was clean & staff was attentive.

I can't say enough good things about Dr. Julie Groom and the staff at Lobue Vision Center in Winchester. Dr. Groom is friendly and professional. She along with her staff make the experience of an eye exam and getting glasses a smooth and fun one. The office is always clean and inviting. Their selection of eye glass frames is fantastic. They carry so many brands of stylish and well made frames. I've gone elsewhere for frames and regretted it. Lobue is the place to get frames that are high quality and last. The staff works with you to maximize your insurance and make the process of ordering your glasses or contacts an easy one. I first went to Lobue Vision Center in Winchester because it was convenient. I kept coming back because of the wonderful staff (did I mention I love Dr. Groom?) and the wonderful experience. read more

I've been using Dr. Groom for the past two years now and have no complaints. She's great and has never rushed me through an exam. My mother has a degenerative eye disorder that apparently can also be passed through genetics. Upon my disclosure Dr. Groom was rightfully concerned and gave me honest feedback and always made sure that I was comfortable through all my screening processes. She was never short, or rude, but rather empathic and informative. The staff is also always real sweet and accomodating and I've never had problems with anything here. My only qualm is that their glasses and sunglass selection isn't the largest, but I always manage to find something I want anyway. read more

I have been a patient of Dr.Julie Groom's for over 7 years and I must say I'm shocked that there could be a single bad review. Dr. Groom does an exceptional job of explaining the purpose of each machine and the importance of eye care. I leave the office knowing I'm in good hands. The customer service at this office is top notch. The girls in the front office greet you with genuine care, call to check in on you and see how you're adjusting to your new glasses, and remind me when I'm do for my next eye exam. On another note the selection and styles of frames to shop from are always trendy and fashionable. I always recommend Dr. Groom to all my friends and family!! read more

Always great service at this place! I've been going here for 5yrs and it's always a calm and pleasant experience. The staff is full of personality and professional at all times. read more

My first time visiting and everyone was very nice, accommodating and professional. Kristina and Dr. Lee were very helpful and caring.

Thank you so much to the professional staff at LoBue Vision Center in French Valley! My family and I recently experienced our annual eye exams at this location for the first time. Ana was very patient setting up the appointments with our busy schedules, Dr. Groom's exams were processional and thorough, and the staff was very responsive and helpful! My son needed a supply of contacts urgently, and Angela was very helpful through the process! Thank you, again! read more

I went to buy a pair of sunglasses and Kristina took care of me. She was extremely helpful, patient and was able to use my insurance to cover some of the cost. They girls were super helpful and friendly. I highly recommend this place. read more

I have been coming here for years, and it's has always been wonderful. My most recent visit was no different! I got fitted for contacts & the entire staff was great at showing me how to properly use them, as well as communicating costs/insurance/etc. The doctors are all great & explain everything in a way that's easy to understand. read more

No response to my prior YELP comments regarding the vision center at the Lobue office located off Cal Oaks Blvd. Dr. Lobue and staff are excellent however the servicing of prescriptions/glasses is very bad.Mistakes with lens, miss-fitting frames without corrections or replacements which I would gladly share costs. Never go back. In a response to Vision Centers owner that my comments were to the wrong group,who controls the prescription/frames,etc at the Lobue office at 40700California Oaks Rd,ste106, Murrieta? This is the "vision"office my complaint was filed against. read more

Love Lobue Vision Center. I go to the one in French Valley and everyone there is so helpful and friendly. They have great customer service from the Dr's to the great staff. read more

The customer service is fantastic, I will give them that. The staff is friendly, and professional. On my first of 3-6 visits, they were late, so I had to extend my lunch hour so that I could be examined. After a few weeks, I returned to have my glasses corrected because I couldn't see. I returned a few weeks later because I still couldn't see... I had a new doctor, for a new exam, and a new perscription this round. After a couple months of trying to get used to the perscription, I still couldn't see. I called to return the frames and lenses because I was so disappointed, but I was told nothing was returnable. All I was offered was ANOTHER exam... I praised them for their customer service, but I wanted my money back. I knew I would have to go somewhere else and pay OUT OF POCKET because they were incapable of giving me a correct perscription. I DID NOT want to return to a place that wasn't a guarantee that I would be comfortable in my glasses! I was told too much time had passed. Excuse me???? Its my fault because I couldn't see? I tried to make the glasses work, I wanted my eyes to adjust and they didn't but its MY FAULT that they didn't work??????? OH, and I wrote an email through their "contact us" link, and have yet to hear from Dr. Lobue, because I sure didn't talk to him when I wanted my money back. I did go somewhere else, and paid out of pocket, like I knew I would. SO if you want AMAZING EYE CARE... go to DATE SPRINGS OPTOMETRY! read more

My experience was horrible... and I didn't even get a chance to see the DR. I made an appointment for my two children. when I did, the standard what are the names, DOB and insurance was given over phone. They called me later that day saying they had a cancellation and asked if I could make it in later that day. I wasn't able too, so I kept my original appointment. The day before my Appointment they again called me to verify the appointment for my two children. so count that...that is THREE TIMES they looked up my children's record. I had my mother leave work early to watch my baby, so I wouldn't be distracted during the exam, took my oldest out of school early and arrived 15 minutes early. my appointment was at 1:30 for my son. At 1:50 they came out to tell me that they don't take patients under the age of 5! EXCUSE ME???? Why the heck are you just now telling me this???? After you got the hold on my insurance, looked up his file with his DOB on it three different times, and tell me 20 minutes after his appointment was suppose to start. ( 35 after I arrived at the office) I AM SO MAD! and to top it off they never apologized. just used some lame excuse that they are understaffed so its an over sight. That's not my problem! I already informed my insurance of this unprofessional place, and now here. Then they actually had the audacity to ask me if I wanted my daughter to be seen still. HAHA yeah right...they can't even look at child's DOB and realize he is under five...you really think I want you doing anything medical with my kids?? If I could give 0 stars I would.. Save you the headache and go to Spectrum Vision right down the street next to Albertsons. read more

Nice office. Close to my house. I am new to the area and needed an eye doctor. Everyone in the office was great.

Dr. Julie Groom at Lobue has been our family optometrist for several years. I can't say enough good things about her and the staff. Dr. Groom is the nicest, most patient eye doctor I have ever seen, and after your visit you feel like you're new friends! The staff goes above and beyond to make sure you are happy. The only criticism I have is that the frame selections isn't as large as some bigger offices, but they carry the latest trends and designer brands (Tiffany, Juicy Couture, Oakley...), and if you want a pair that you saw elsewhere, they are happy to order them for you. I've always gotten my glasses quicker than the stated turnaround, and recently, they were able to get my insurance to cover my new glasses even though I was a couple of months away from being eligible for a new pair. I highly recommend them! read more

Made an appoinment on friday they took me in earliest they can. My dr Diana ireheta is amazing. She was so nice and made me appointment enjoyable. She also gave me tips for my eye care. Staff was so friendly. I did have to wait a minute but i didnt mind. read more

The staff is very sweet and the Doctor was awesome!! Super sweet and was up front with everything. I recommend Lobue Vision Center to everyone!! read more

They were able to get an appt set up quickly for me and verify my prescription was unchanged. It was nice to go through the process of revalidating my prescription (I wonder sometimes if my eyes are changing). Angela helped me pick out some nice frames and they were able to get my new glasses complete in just a few days. Thanks guys! read more

Dr Groom is the best. She is very friendly and clinically sound with her patients. I always get excellent service and feel like I am a family member. Dr Groom's has a very gentle touch with an easy about her. She make you feel relaxed during the examination. Bed side manners are very important to me. read more