Wow! Not sure why the low ratings, but I had a great experience! I made my appointment online, checked in at the front desk, filled out my paperwork, did my eye exam and was in and out in no time. I had Dr. Chauloan Lu and she walked me through and explained everything to me. She was extremely thorough and is fantastic! The employees here are also great! They explained what my insurance did and did not cover and what my out of pocket fees were. I opted for the contacts and they'll be delivered to my house next week! It just can't get any easier. Thank you guys so much! Will definitely be back and let friends and family know too. read more

LensCrafters - Front of store - Eyewear & Opticians Near Me - Sherman Oaks, California

See all

Just went back to pick up my glasses. They were perfect. Caroline waited on me and fixed them. My only complaint is that for $745 there should've been a glasses cleaning cloth included, instead of being told I would have to pay for it separately. That seems very petty, but I can't complain about the service. It was very good and I would recommend it. read more

Total unprofessional, not helpful at all, I I came with a simple request and question but they refused to help me with that question and even they did not explain me what other option I have. read more

Cesar at the Westfield Sherman Oaks RadEye location (by Macy's) is amazing! So patient, friendly and passionate about making the customer feel comfortable. He constantly checked in on me while I was shopping and suggested a great pair of glasses. Customer service is truly his calling and he deserves recognition. This is my 2nd time where I was able to be serviced by Cesar and each time you can tell he truly is passionate about each customer. Cesar is truly a gem!! read more

What a bullshit store that is! First off they close their door even though they are located in a mall then they barely have anybody working there! I've dropped by twice unannounced to be told to come back later! Glad I took my business to Oakley! These people apparently don't need the bizzz read more

I just moved here from San Diego and lost all my contacts in the process. I figured since I had gotten an eye exam within the last 2 weeks at a different LensCrafters location, they'd be able to help me by giving me a few trial contact lenses while I was waiting to receive my contact lens order. I walked in to explain my situation and the female employee at the front counter told me they would not be able to help me. She offered no explanation as to why, she simply turned me away without hesitation. I ended up having to drive to another LensCrafters location where I was promptly helped and given some trial contact lenses. Overall I found her demeanor and tone to be dismissive and callous. I would never come back here. read more

Got a pair of glasses here that took a lot longer than what they said it would take. I called today to get a prescription for contacts and the lady that answered was pretty rude about it. I just needed information on pricing and she couldn't give me an estimate. Avoid this place if you want quality service. read more

They wouldn't let me get my same prescription on file even tho I've done it in the past. It's how I got my current glasses. I had picked out a very nice pair of Versace frames. They wouldn't let me purchase without getting a new eye exam. Spend your money elsewhere. It's no good here read more

Worse service ever not helpful and so rude 0 stars came in for a pair of glasses and they would not help due to the price

We had such a great experience at LensCrafters! The staff was incredibly accommodating and kind with my child, who was coming in for an eye exam and new glasses. The doctor and the technician were both patient and gentle, and really put my kid at ease throughout the whole exam. The optical staff was equally wonderful--friendly, knowledgeable, and so supportive in helping us find the right frames and lenses. I really appreciated how welcoming and efficient the entire team was. Highly recommend for families! read more

The hinge on my glasses is loose, and when I have brought them to Lenscrafters in the past, they usually heat up my frame and bend it so it will be less of a problem. However, at this location, I was told doing so would be impossible and that my only solution would be to buy new frames. Knowing they were wrong, I took my glasses to Lenscrafters Van Nuys, who were able to heat/bend my frames to make the loose hinge much less of a problem. read more

The best, most friendly staff! I called a few days back inquiring about a replacement nose pad on a vintage pair of Gucci sunnies I found in a drawer during my Spring cleaning around the house. It's funny how you can store an item away, and later love it again. They told me I could bring them in and they'd have a look. I got around to swinging by and was immediately greeted as I walked in and taken care of that very second. They took them in the back, offered me a seat and within minutes were right back out with them totally repaired. Now I wish I hadn't tossed out some other old sunnies as I'm sure they could have repaired, oh well... I guess I was actually really over the others. This type of service is so refreshing and appreciated. Thanks so much LensCrafters, made my evening! read more

This LensCrafters is located inside Westfield mall, near Macy's, second level, a stand alone store. The place isn't big, but clean, decent, we were welcomed immediately and offered to be helped. Staff here is very nice and helpful! The selection is OK, they do get newer things. I didn't find my frame yet, but this place is a good option in the Valley, pretty convenient and felt taken care of! read more

I came in today with my sister. We had a lot of questions and Nathan was extremely accommodating, helpful, answered everything and was pleasantly professional. Thank you Nathan! What a great experience! read more

Billing Scheme - I have VSP insurance. They told me I wasn't a member of VSP and I had to pay exam fees upfront and file a claim later. This was my annual exam. Ummm... my insurance has not changed. I purchased my glasses a year ago from the location inside Macy's. The lead sales person need to quit, her attitude was less than par. They should reopen the location downstairs inside Macy's. I had excellent service there. Not at this location. read more

They never answer the phone!! Is it that difficult to answer the line? How are you suppose to help your customers if you don't pick up the phone!? And that goes for both locations inside Fashion Square in Sherman Oaks!! read more

They were truly incredible! Provided all services in store and prescription glasses were done right there in the store. As well Wonderful Customer Care Thank You Lens Crafters 9 read more

I made a same day appointment with Dr Hsieh. He is a knowledgeable and friendly optometrist. He did my eye exam and he's very thorough! I would definitely recommend him! They wouldn't take my insurance though so I had to pay out of pocket and deal with getting reimbursed which isn't Lenscrafters fault. read more

LensCrafters - K - Eyewear & Opticians Near Me - Sherman Oaks, California

See all

Good customer service and a great selection of eyewear. Highly recommend them when looking for glasses.

Every one was so nice and welcoming. I just went in to buy some spray and they help clean and tighten my glasses too. Thanks!

I had Ray Bans that felt loose and kept slipping down my nose. I stopped in to ask if they could give it a look and they adjusted so quickly! It fits perfectly now and they were so nice and helpful. And no charge! I also noticed they have a lot of the same sunglasses sold in other stores in the mall but for less. read more

If I could give them zero stars I would. Horrific bad customer service The lenses transition film became defective and guess what - they dont do repair or replacement. Idiot customer service rep actually asked if I could "live with it" being defective. THEY SEND YOU TO A THIRD PARTY to you handle defective glasses. To top it off the Third party company just said - No Thanks - and closed the case. I WILL NEVER purchase from Lenscrafters ever again. COMPLETE rip off. read more

Great service and amazing staff. They helped me from the second I walked in. They were very sweet and kind. The service was amazing.

Worst customer service ever. Zero acknowledgement. No matter if they are with a customer anyone who walks in should be acknowledged. I was looking at high end glasses to the point of writing down the serial numbers and not one person offered for help or ask questions. Huge loss for them. read more

Overall good experience here. Easy scheduling, nice doc, helpful staff, frames were ready when they said they'd be for pickup, and contacts arrived by mail within a week or so. read more

Terrible. I usually buy all of my glasses from Lenscrafters and have not had an issue until I went to this location. I just wanted some new frames but was told because my prescription was expired that I had to also buy an exam from them. Ok, fine. I have their exam, the new glasses come in, they are junk. Like looking at a funhouse mirror, I can't see at all. The incredibly rude employee had the nerve to accuse me of lying during my exam. To what end? Now I have no new glasses, no new prescription, and I have to fight them to get my money back. Don't waste your time and money. Go someplace else. read more

As a Lenscrafters customer for 30 years, let me be clear: this location USED to be a great place, full of very helpful people--but the recent change in management has made this place absolutely abysmal. Unfriendly, unhelpful, incompetent. Go literally ANYWHERE else, including any other Lenscrafters locations if you absolutely must. After a horrible experience, I went down the street to Ooh La La, which was fantastic. Highly recommend. read more

I saw a Lenscrafters ad that advertised "50% OFF KIDS EYEGLASSES EVERY DAY" and since I promised my granddaughter new glasses for her birthday we were there on a Saturday for her to see if there was anything that she liked. The selection was not great, but she chose a pair of Ray-Ban sunglasses and another frame. Our plan was to then bring them to her ophthalmologist to have her prescription put in. While we were trying the glasses on, we were approached by staff to see if we had any questions. The only question I asked - and I questioned 2 separate staffers - "So, is this 50% off Kids Eyeglasses for one pair, and the discount comes off the second pair?" No, no! It's 50% off each pair of kids glasses. We chose 2 pair and when I went to pay for them, I was told that it's only 50% off if you have the eye exam and they fill the prescription. OK - I get it. read more

Quick and easy Bought the lenses and told me it'll be ready in within 45 mins or less. I got the lenses within 25mins read more

LensCrafters - Eyewear & Opticians Near Me - Sherman Oaks, California

Absolute worst customer service ever! There was a male manager I don't know his name but I was prepared to spend over $2,000 on pair progressive near far & sunglass prescription frames & lens. The horrible staff lead by this awful manager had the worst energy. I couldn't get any help, & even tho I had my vaccination card with 3rd booster & was wearing a mask every time I tried on glasses the arrogant guy would say put on your mask. How can we try on glasses. It was so uncomfortable. Everyone looked miserable that worked there & the customers were complaining about their orders. Waste of time. Stay away! read more

AVOID. They are so unorganized and unprofessional. The doctor doesn't even really try to understand or listen. I had my eyes dilated and was told to wait 10 minutes and I'd go back in the for 2nd part of my exam, but then was told it would take an hour by the desk worker. Really? The whole experience was just weird. I ran into another costumer on my way to my car, and she told me about her shitty experience and wondered if my experience was the same. read more

My email notification tells me to arrive 10 minutes early for paperwork. My appointment is at 10 AM. I try to open the door at 9:45 AM. A girl sitting at a front desk no more than 10 feet away from me tells me to come back at 10? Extremely unprofessional and I haven't even began my eye exam. read more

LensCrafters - Stupid - Eyewear & Opticians Near Me - Sherman Oaks, California

This place is wonderful and they are so lucky to have Nathan. I would have left buying nothing if it were not for this young man. He takes a ton of pride in his work and is an honest welcoming and wonderful person. Whoever manages this store should thank God they have someone as wonderful as this guy... and no I am not related ha. I just walked in for the first time and was amazed by his kindness. read more

Horrible customer service. I purchased 2 pairs of prescription glasses within a month and spend nearly 1000 dollars. One of the pairs had a defect and was under 30 day of money back guarantee. I tried to have them repair the defected screw , but I was told by the manager to go somewhere else to get it repaired because they did not have the means to fix them there. After I got it repaired and spend $25 dollars at the place she sent me , they did not want to credit me or reimburse me for the cost of the repair on their defective frames. read more

Let me start off by saying I got a sense from my first visit to LensCrafters that I should wait for the new year and go somewhere to get a prescription that's more precise. I found out I have to wait one full year with my insurance to get a new pair of glasses. That led me to revisit the LensCrafters. A few months after getting my glasses I went in to exchange my glasses for anti-reflective. I explained that I would like them checked because they may not have been upgraded in error. I picked those up and have found them to not be anti-reflective. I called and was told there is a premium version that eliminates it completely however NOBODY EVER ONCE thought to even elude to that fact when they were accepting my money. This got me more upset as I was not upset when I called. I simply wanted to problem resolved to be told I will likely have to pay more to resolve. I feel and felt very deceived. They seem to have underhand business practices. And are definitely not upfront. read more

First time here, I came after one of my coworker's recommended and I am super happy I followed her recommendation. I was assisted by Jasmine at the counter, she was very helpful and kind. She even managed to get me an eye exam even though I did not have an appointment (I'd suggest you make one though). Dr Chorbadjan was amazing - I think I never had such a complete and accurate eye exam; you can tell she really loves her job. She is very knowledgable and patient and I loved that she explained me step by step what she was doing and her findings. I have a great health insurance, so I did the eye exam and got a new pair of glasses for a ridiculous amount! Can't wait to pick up my new glasses next week. They have an excellent choice of Ray Ban glasses (my top favorite). read more

This eating is for the customer service specifically... The manager Octavio is excellent! His expertise and product knowledge is a over most. He was patient and would provide his honest opinion which I totally appreciated. No over selling or upselling. The doctor was excellent. Their attention AND detail to sanitizing, adhering to how many allowed in the store was on point. I felt safe and did not sense cross contamination because of the measures that they had in place. Now the selection is slim but there are still some good options. read more

Complete disaster! I bought a $400 pair of frames with lenses, stupid me to think that buying glasses at the LensCrafters in the basement of Macy's was a good idea ! I spent 40 mins trying on glasses getting fitted etc. only to find out when I came in to pick up the final pair they were bent! I wasted another 40 mins dealing with location rep trying to fix the bent frames . As the 2 ladies who tried to help were very sweet, but they had no idea what they were trying to do. They told me i had to go to the proper lens crafters inside the mall to get them fixed. It took me all of 1 1/2 hrs to simply pick up a pair of glasses. Never again. read more

The reviews are correct about poor customer service. The manager who took care of me, did nothing but speed talk to rush me out. It was unbelievable because they weren't even busy! About 3 other Customers - all being serviced - and yet I was still brushed off. Will go to another optometry in the future. read more

Horrible experience. Every employee was rude and would not give me definite answers to my questions. They supposedly have a policy that you must get lenses from their store only and did not say anything when I got my check up and my frame. They are cheaters and steal your money. I asked for my PD which any doctor gives but they do not give it unless you buy their lenses. I understand if this is a policy but they did not make it aware to their customers. Very displeased with their unethical company. read more