I've been getting my glasses and prescriptions from LensCrafters for years, and I've honestly never had a bad experience. This visit was no exception, even though I went to a different location than where I originally purchased my most recent pair. Robyn helped me, and she was just the sweetest!!! I came in needing a replacement and was hoping to replace my glasses with the same style, but this location didn't have them in stock. Instead of just leaving it at that, Robin went out of her way to call the Escondido location where I originally purchased my Gucci glasses and sunglasses to check availability. Even though I didn't end up finding exactly what I was looking for, I truly appreciated the effort she put in and how thoughtful she was throughout the whole process. That level of customer service really stands out. I'll definitely continue bringing my business to LensCrafters. Experiences like this are exactly why I keep coming back. Thank you Robyn!!! read more

Dr. Luis Perez-Rivera and his team are amazing! I obtained an eye infection at my job which was very painful, itchy, and made my eyes produce a lot of discharge. Dr. Perez-Rivera helped get me antibiotics, and after unsuccessful treatment, I was put onto another antibiotic and steroids to help with my inflammation. My eyes are back to perfect again, and I won't take this feeling for granted. I was able to get last minute appointments on short notice, and his team was very helpful! I've been coming back for 2 years, and look forward to seeing them again in the years to come. read more

So I bought a pair of glasses good pair not cheap, 2021 anyway, I took them back to pop lens back in and Nancy just about refurbished my entire glasses. I feel like I won $300. They are better than when purchased! read more

The worst Customer Service.. this place should be shut down. This is my third negative experience at this location. When is corporate going to wake up. You call and no one answers. You leave a message a no one calls back. You go there and complete an exam and order glasses and now 4 weeks later no call to let you know if they are ready for pick up. If it was not for Dr Perez I would have left a long time ago. Maybe the solution is getting my prescriptions filled somewhere else. PLEASE AVOID THIS PLACE IF YOU EXPECT DECENT CUSTOMER SERVICE! read more

Debbie is an absolute angel and took the time to help me adjust my Prada glasses until they fit my face perfectly!! Wonderful and quick service! read more

Horrible customer service. The so called team leader is not knowledgeable at all. Doesn't know the deals or prices and gives inaccurate quotes. They also act like their online website is not part of their business or it's a third party. The store itself is old and beat up. The lighting is so horrible you can't tell if they're open or not. Save your time and money and go somewhere else read more

I brought in a pair of sunglasses to replace the lens. The gentleman that helped me was very helpful explaining choices. I ordered the replacements and asked when I could pick up my sunglasses and was told 3 weeks because this was not done on sight and shipped out. I explained I was only in San Diego for the holidays and I need to cancel the transaction. The associate then offered to ship my glasses to me when they were ready and ship to me gratis. Exactly 3 weeks later I received a text, my glasses were ready for pickup and as promised I received my glasses 3 days later via UPS. The quality of the replacement lenses are perfect! I appreciate the pleasant and professional experience I had. read more

I spent two hours in the office to receive the most incomplete eye exam I've had in 30 years. The doctor is too old to be doing this job. She spent 15-20 minutes just attempting to input my information on the computer and then wrote me a handwritten referral to see an ophthalmologist because she could not figure out how to use the computer. The eye exam itself was 10 minutes and there were no other customers before or after me. I arrived 15 minutes early for my appointment too. THEY DO NOT TAKE VSP. I was completely scammed by the representatives I spoke to on the phone about how they verified my insurance and I was good to go. Do not let them fool you, they only cover out of network VSP. I would not refer to anyone not only due to the poor quality of the exam, but the complete lie they told about my insurance coverage. read more

RUDE Customer Service (11/04/22). This happened today around 2pm. I accompanied my mom for a yearly eye exam and we also came in to purchase new glasses for her. FYI, all of the receptionist guys who helped us out was extremely nice and helpful, as well as the doctor. Special thanks to the guy in the green shirt today who helped us out, he was extremely thorough and patient with questions we had for him and made sure we were satisfied with the lens options provided. I am sorry that the lady talked to you that way - I am sure you know what I am referring to, as I will explain later. This particular review is only for the lady with the glasses in the front. I believe she had a black jacket on. Today was a busy day for them, I understand. So we were on the last step of the process and was picking out the lens options while asking him questions. Please note that for many like us, this is in NO WAY a cheap purchase. Glasses are expensive and we had questions that needed to be answered as we did not know the difference between some lenses and whatnot. So, as we were being helped at the table, the lady yells out to us in front of all the customers and I kid you not, she goes: "Are you guys almost done there? We have a lot of people waiting to be helped out!!" She was loud and clear, and definitely made sure everyone in the store heard her. So the guy who was assisting us responded to her kindly saying that he is not sure when he will be done. After hearing this, we felt rushed and unwelcomed by her. Honestly, I should have said something back to her because that was extremely rude and unprofessional. It is one thing to speak to your coworker that way, but to also say that loudly in front of customers. It is not our fault that the shop was busy. We had an appointment in advance. People like this need to learn how customer service works. Note that we did not interact with this employee at all when we were there. Again, everyone else here was very nice to us so I appreciate you guys! Just wanted to put this out there because we felt uncomfortable by the treatment from this employee. read more

I needed to come in for one last eye exam and prescription before we leave for long term travel. Booking an appointment was incredibly easy online. I found this office via my insurance coverage website. I had a bad experience at another provider office for my last eye exam and I skipped my eye exam for two years. Coming here was so nice! I got checked in right away. The front desk team and the eye tech took me back within minutes to complete my pre screening. I sat at the front for another 2-3 minutes and the doctor took me back. I explained the doctor what I needed and he was extremely pleasant. He provided me with all the prescriptions I needed for long term travel. He allowed me to try on samples for contact lenses to find the right color I wanted and the right prescription. He found my prescription was way too strong for me. And we took it down by several points. He was very honest with me and really focused on my health rather than just the vision check. The overall process so extremely pleasant and enjoyable. I would definitely come back and will refer others here. Dr. K and team are awesome! read more

LensCrafters - Eyewear & Opticians Near Me - San Diego, California

I just spoke to someone at your Carmel Mountain location and was rudely hung up on. I was informed it was your busiest time of the year and to come in instead. I, like many other also work and get busy as well, so I asked if we could schedule a call when there was downtime and the male individual insisted I come in instead. When I asked on a few occasions who I was speaking with, they rudely hung up on me knowingly and deliberately not providing me a name to reference. I have purchased glasses and contacts from this location on a few occasions. This occurred today 12/13/24 around 11:10 a.m. Please have a manager follow up with me so we can address customer service (or lack thereof) and attempt to conduct business transactions professionally. read more

The management here is a joke. The lady spoke over the customers and kept diverting the conversation away from the question. I went in and asked a simple question that they felt challenged their pricing but was more for the sake of clarifying information from a previous appointment. That noted, when employees felt as if I was not going to be an active customer, they tabled my conversation and kept using diversions to avoid answering questions that should be answerable. The service was despicable and the demeanor of the lady who was dominating the conversations was offensive and demeaning. My review is purely devoted to the piss-poor customer treatment they have at this store. read more

Font desk was so helpful and kind. Needed quick last minute help for my teen and she was great!

Dr. Rivera is so awesome!!! I brought my gf here who doesn't speak English and I'm still learning Spanish. He was so nice and so helpful. So was all the rest of the staff. The lady in front was so nice. I am so happy with how they treat her. I highly recommend this business!!!! They are the best!!! read more

The reception staff is incredible. Robin was so helpful when I came in with an issue and I just could gush about how amazing she is all day!

Covid Report: - No Contactless payment - All employees have masks - 10 people allowed in facility at a time - Signage to stay 6ft away read more

This location has a great and outgoing staff! I felt very welcomed here. The optometrist is also really nice and answered all of my questions. read more

I did my eye exam and purchased glasses which were two very different experiences. Eye exam: This was fantastic and quick the doctor was wonderful easy. Just routine exam nothing new. Buying glasses: I got new frames and lenses with transitions. They came within a week and upon putting them on I could tell something was immediately wrong. The prescription was so much stronger I was so confused. I mentioned it immediately and they instead of checking the prescription their doctor prescribed, they compared it to my current pair. Came back and told me "oh yeah you had a big jump in your prescription"... I mentioned that I don't recall the doctor saying that but okay and tried to get used to these strong lenses for 10days. I could not! It hurt so bad and was so hard to work with. So I bring them back mentioning I don't think this is right. So again instead of checking the prescription I get booked for an eye recheck with the doctor. ALL OF THIS IS IN THE SAME PLACE! I show up for the exam when a manager comes over to tell me it's going to cost 25$ which no one at any point had mentioned that before! So I agree to pay it and see the eye doctor again. The doctor rechecks my eyes, my old glasses and the previous/current prescription. All of them are the exact same my eyes haven't changed in years. He checks the new glasses order and for some reason the team that places the order did it wrong and put a massive error on my prescription glasses. So not only was I gas lit into believing my prescription was new and my eyes were worse. I wore the wrong prescription for 10days straining and trying to adjust to something not all meant for me and paid 25$ to confirm they messed it all up! I was given a credit of 50$ so my 25 back plus 25 for a mess up that could have truly damaged not only my vision but safety as well! Fast forward- they "replace" my glasses by ordering the correct lenses for my glasses- but they did not change out the frame! So the frame is extremely loose and won't hold on to my face! These are Oakley frames! So they don't hook around your ears they are meant to be tight to your head and these aren't even close! So now I have to take them back again after only having for a day! Save yourself the headache! Find another places to get glasses. read more

From pre exam with Ben to exam with Dr. Perez-Rivera and glasses selection with Ryne excellent all the way around!

Five Stars for the staff and others Dr. One star for Dr Feneo. We made an appointment for 2:20 pm. and weren't seen until 1 HOUR LATER. When I mentioned it to her. She seems to not give care. The whole family comes here, and we have seen other Dr, and they are all great. This is our first time coming in on a Sunday, and seeing Dr Feneo. If you make an appointment to get your eyes examed. read more

If it were possible to give negative stars I would. Started off as a normal visit trying to look for a new pair of glasses, Nicolas helped me out. The gentleman seemed a bit new which wasn't too much of an issue other than the constant upsell or "accidentally" adding on premium coverages. When they couldn't look up my insurance (weren't inputting my full name) Robin quickly put the blame to me saying I must have a different insurance and to call my HR department to get the updated information. After Nick put in the correct name they were able to find me in the system big shock it was in fact the same insurance I had before. After a few upsells he went to ask a simple question to Robin to have her come up snapping at me flailing her hand frantically at me telling me I had different coverages since I don't have the same insurance before she even looked at my profile. I tried to stay cool headed and kindly said "please don't wave your hands in my face like that" stood up and left with a smart remark "well I'm so sorry". I will never return to this place until management understands what kind of employees they have at their store giving customers attitude without even knowing what the situation is. Overall a horrible experience, I hope all customers aren't being treated this way. They lost out on the sale of two frames due to her. read more

When I placed my order online I selected the option to pick up in store because the website said an optician would fit them for me and make sure they're good. The store didn't even call me to tell me the order was received and when I arrived the worker couldn't even be bothered to stand up and meet me, we spoke across the room. He handed me the box and said that they were like an Amazon pick up point. Okay then, whatever. It would be insane to want repeat customers right? read more

Neither of my progressive prescriptions for sunglasses or reading glasses were precisely accurate; had to return for reevaluation. When I returned with my two new, matching Oakley Rx glasses, the girl with the dreadlocks took my sunglasses and completely flattened out the nose pads to try to fix the problem with the prescription, really upsetting me after paying $500 for those frames and lenses. Avoid this store. read more

I walked in on Sunday afternoon to get my glasses adjusted. Nick was great - quick, precise and friendly. Thank you for a great visit!

We just went to this lens crafters at about 4:15pm this holiday, and no customers were there but my daughter and I. We started to look at glasses and there were 5 employees just sitting there literally not helping anyone (picture shows 4 but there was a 5th man sitting by the ladies. One gave us her attention for about 5 minutes and then went back as sat with the other female employee to look at something and laugh. I can go to any other place to get glasses and get someone's attention and proper customer service. Walmart and Costco have better customer service and they aren't in the business of selling eyewear exclusively. This location must not be in the business to make money, but to spend money on lazy employees. read more

LensCrafters - 5 employees, no customers and can't get a lick of help! - Eyewear & Opticians Near Me - San Diego, California

This LensCrafters has been my optometrist/source for glasses for the last few years. Until recently, they've been "just OK. " After my last two exams I was prescribed corrective lenses and was offered progressives. In both cases I was told if I went with the top-of-the-line Varilux-Physio they'd be mostly distortion free and I'd be very happy. So I splurged and bought the $800 Cadillac of lenses. Three weeks later I was horribly disappointed. So I went back after only a day of being dizzy and nauseous while wearing them and Kelly was so patient and helpful. She rescanned my pupil location and had a second pair made with the adjustments. Two weeks later I went back and they were better (I wasn't nauseous) but the peripheral blur and distortion was still unacceptable. Sadly, I must be one of the (few?) that just can't "get used" to the blurriness and horrible distortion. But Kelly didn't give up on me. She took the value of my glasses and spread it out across not one, not two, but THREE glasses that perfectly address my needs. I now have one pair for distance, one for my workspace, and one for reading. Yeah, I know I have to manage multiple frames now, but I think I can "get used" to that much more easily than the progressives. Anyway the reason for the 4 stars here is Kelly. She went over and above to make sure I got taken care of, despite the fact that I was probably a difficult (but not abusive) customer. Always very pleasant and always had a plan and alternatives...just in case. Kudos goes to her. If you go in, ask for her. You won't regret it. The only reason this isn't a 5 star review is because I don't feel like the caveats of the progressives were accurately or adequately expressed to me initially. After my second pair still didn't measure up, I was shown an iPad that had an image depicting the view out the front window of a car in traffic. Areas if it were blurred and distorted to represent what a person could realistically expect. It was very accurate to my experience. If I had seen that straight away, I would have never tried the progressives in the first place. read more

Ryan is the BEST!!! I came in for help with my nose rests on my Prada shades and he changed them out for me quickly and hassle free!!! The service was amazing and I will be back to buy more shades ASAP!!!! THANK YOU RYAN!!!!!! read more

LensCrafters - Eyewear & Opticians Near Me - San Diego, California

It took more than 3 weeks to get my eyeglasses. When I ordered them, they say it will take about 10 days. There's no courtesy call or anything. I had to call and ask and when I did, they said they would find out and no one called me back. Poor customer service!!!!! read more

Great customer service !! They were able to replace my prescription lens for dummy non-prescription lens for free with an optional donation ! It took about 30 minutes to get it done ! Parking is plentiful near other shops like TJMaxx and other restaurants/nail salon/Petco/etc. I called ahead of time to make sure they could do it and the man that answered was very friendly and informative. I got Lasik done awhile back so I doubt I'll be coming back here for glasses. I just wanted to keep the cute frames from my old prescription glasses and they were glad to accommodate my request. YAY !! Nothing better than hassle free customer service ! Unsure about the other negative reviews, but my experience with the people there were pretty great ! read more

The staff at this location has been very patient with my child that has autism that needed an eye exam. It's also worth getting their warranty especially with a child that can get rough with their eye glasses. Thank you to Dr K, Ryne and the rest of the staff. read more

I love the staff that works here. They're a good team. Billy is a standout and has great taste in style for helping me choose what frames suit my face. It's my neighborhood eyeglass provider and every time I walk in, it's a welcoming and helpful atmosphere. I look forward to my new prescription sunglasses and still will need to get used to my reading glasses. read more

Great customer service and it was a breeze to get new glasses. Anthony was so nice and helped me pick out amazing frames! Only positive experiences here! Highly recommend. read more

Way too busy. unfriendly staff. short with customers. poor quality control. never answer telephone calls. read more

Incredibly friendly Doctors and staff. I feel like they are fast and efficient. I took my three boys here and I myself also had an exam done as well. They were so great with kids it was a great experience. Their glasses are a little bit on the pricey side, but they do take insurance. read more

I bought Giorgio Armani Eyeglasses at the Carmel Mountain location in April $900 later within one week they broke. Lens Crafters gives there retail manger no authority to rectify the situation. The reason it took me till July to return them is my work has me in and out of town. I have very little time to run back and forth on something I've already spent a lot or time to get in the first place. I went in person to the store to resolve these cheaply made glasses and flimsy case and they sent me away with the Mananger name that has the authority to make decision, but get this, she only works Sundays and Mondays. What a joke!! They told me there's a warranty on the same glasses. Why would I want the same when they're a piece of crap. Once again, WHAT A JOKE!! They don't Stand behind the product they sale. I own a small service business and if someone comes in no I do whatever I can till they are happy. This is a big company and they have no desire, not because they cant. They are perfectly capable and choose not to. read more

LensCrafters - Pics of junk - Eyewear & Opticians Near Me - San Diego, California

Oh my gosh they were so so nice I cried the other eye doctors that I went to before always criticized me for having bad eyesight at a young age but all of the doctors and staff there made me feel really comfortable read more

I called around to see if I can get my reading glass lens swap out to sunglass lens but LensCrafters is the only place that's willing to do that. When I got there one of the staff name Mark helped me with the process. I was literally in and out of there in 5 minutes. Anyway I'll definitely bring my business here the next time I need glasses. I'm very happy with the staff and amount of wait time. Oh and by the way everything was free. read more

I worked with Debbie, Anthony, and Dr. Perez today and they were so lovely! Really great experience and honest opinions with price comparisons and brands. Wonderful staff, made my day! read more

The service was not the best. They missed every little detail of quality service that is expected. Every other store (including other LensCrafters locations) would take great care of my purchase. But not this store. And, when I asked to clean my new glasses myself (bc they did not, just gave me a dirty pair), the lady took it from my hands and brutally treated my newly bought glasses. Hitting the lenses with her fingers and nails, and cleaning my new glasses with excessive force. It looked like she was trying to damage it. I was extremely displeased with her treating my expensive glasses like it was some toy. NOT ok... don't ever do that again. read more

Services utilized: website scheduling, basic eye exam. I use Humana Vision insurance Everything went as planned and ahead of schedule. There were a variety of time slots available. I was given an estimate of 30-40 minutes for the exam and given a copy of the needed paperwork so I could fill it out ahead of time. 9:00 am I arrived and they opened promptly at 9:00. They processed my paperwork and then I was asked to wait. 9:08 am taken to a back room for the eye exam. They asked how in-depth of an eye exam I was looking for. I let them know I was in a hurry to get to work and only needed the prescription #s to order glasses elsewhere. 9:24 am eye exam, including conversation with optometrist finished. 9:28 am finished with paperwork, have my prescription, out the door. I was able to set up an appointment online, and finish everything in under 30 minutes. I couldn't ask for more! read more